IT Operations & Support Lead
Folsom, CA · On-site
Voyager Technologies is an innovative defense, national security and space technology company ... on-call support as required for critical operations Qualifications : Required : • High school ...
IT Operations & Support Lead
Folsom, CA · On-site
Voyager Technologies is an innovative defense, national security and space technology company ... on-call support as required for critical operations Qualifications : Required : • High school ...
Participate in on-call rotations to provide support as needed, including after-hours and weekends. Required Skills / Abilities * 2+ years of experience in desktop or IT support roles within an ...
Participate in on-call rotations to provide support as needed, including after-hours and weekends. Required Skills / Abilities * 2+ years of experience in desktop or IT support roles within an ...
Senior Technology Support
Fremont, CA · On-site
$91K - $169K/yr
Experience working in on-call or 24/7 support models. About Walmart Global Tech Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That ...
Senior Technology Support
Fremont, CA · On-site
$91K - $169K/yr
Experience working in on-call or 24/7 support models. About Walmart Global Tech Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That ...
Senior Technology Support
San Mateo, CA · On-site
$91K - $169K/yr
Experience working in on-call or 24/7 support models. About Walmart Global Tech Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That ...
Senior Technology Support
San Mateo, CA · On-site
$91K - $169K/yr
Experience working in on-call or 24/7 support models. About Walmart Global Tech Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That ...
Senior Technology Support
Sunnyvale, CA · On-site
$91K - $169K/yr
Experience working in on-call or 24/7 support models. About Walmart Global Tech Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That ...
Senior Technology Support
Sunnyvale, CA · On-site
$91K - $169K/yr
Experience working in on-call or 24/7 support models. About Walmart Global Tech Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That ...
Senior Technology Support
Mountain View, CA · On-site
$91K - $169K/yr
Experience working in on-call or 24/7 support models. About Walmart Global Tech Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That ...
Senior Technology Support
Mountain View, CA · On-site
$91K - $169K/yr
Experience working in on-call or 24/7 support models. About Walmart Global Tech Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That ...
Senior Technology Support
Cupertino, CA · On-site
$91K - $169K/yr
Experience working in on-call or 24/7 support models. About Walmart Global Tech Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That ...
Senior Technology Support
Cupertino, CA · On-site
$91K - $169K/yr
Experience working in on-call or 24/7 support models. About Walmart Global Tech Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That ...
Senior Technology Support
Hayward, CA · On-site
$91K - $169K/yr
Experience working in on-call or 24/7 support models. About Walmart Global Tech Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That ...
Senior Technology Support
Hayward, CA · On-site
$91K - $169K/yr
Experience working in on-call or 24/7 support models. About Walmart Global Tech Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That ...
Senior Technology Support
Milpitas, CA · On-site
$91K - $169K/yr
Experience working in on-call or 24/7 support models. About Walmart Global Tech Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That ...
Senior Technology Support
Milpitas, CA · On-site
$91K - $169K/yr
Experience working in on-call or 24/7 support models. About Walmart Global Tech Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That ...
Senior Technology Support
San Jose, CA · On-site
$91K - $169K/yr
Experience working in on-call or 24/7 support models. About Walmart Global Tech Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That ...
Senior Technology Support
San Jose, CA · On-site
$91K - $169K/yr
Experience working in on-call or 24/7 support models. About Walmart Global Tech Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That ...
IT Support Engineer
Santa Monica, CA · On-site
We are looking for an IT Support Engineer who has strong problem-solving capabilities. Under the ... Weekend rotational on-call (1 weekend day every 2 weeks) Desired Skills & Experience * High school ...
IT Support Engineer
Santa Monica, CA · On-site
We are looking for an IT Support Engineer who has strong problem-solving capabilities. Under the ... Weekend rotational on-call (1 weekend day every 2 weeks) Desired Skills & Experience * High school ...
Provide on-call support based on the on-call schedule/rotation * Provide on-site service as ... We deliver proactive IT management, including help desk, endpoint/server care, networks ...
Quick apply
Provide on-call support based on the on-call schedule/rotation * Provide on-site service as ... We deliver proactive IT management, including help desk, endpoint/server care, networks ...
Participate in the on-call rotation to provide after-hours and weekend support. (Required) * Create ... Collaborate with the IT team, completing assigned tasks and project work using project management ...
Participate in the on-call rotation to provide after-hours and weekend support. (Required) * Create ... Collaborate with the IT team, completing assigned tasks and project work using project management ...
IT Support Technician
Hume, CA · On-site
$20.75 - $28.50/hr
The IT Support Technician provides first-line technical support to Hume Lake staff and seasonal ... Participate in on-call rotation and provide availability during summer programming as needed. Our ...
IT Support Technician
Hume, CA · On-site
$20.75 - $28.50/hr
The IT Support Technician provides first-line technical support to Hume Lake staff and seasonal ... Participate in on-call rotation and provide availability during summer programming as needed. Our ...
IT Support Technician
Hume, CA · On-site
$20.75 - $28.50/hr
The IT Support Technician provides first-line technical support to Hume Lake staff and seasonal ... Participate in on-call rotation and provide availability during summer programming as needed. Our ...
Quick apply
IT Support Technician
Hume, CA · On-site
$20.75 - $28.50/hr
The IT Support Technician provides first-line technical support to Hume Lake staff and seasonal ... Participate in on-call rotation and provide availability during summer programming as needed. Our ...
Technology Support Specialist (Temporary) A+E Global Media is hiring a Tier 2 Technology Support ... needs. On-call rotation: two weeks every six weeks . BASIC REQUIREMENTS: Must have technical ...
Technology Support Specialist (Temporary) A+E Global Media is hiring a Tier 2 Technology Support ... needs. On-call rotation: two weeks every six weeks . BASIC REQUIREMENTS: Must have technical ...
Technology Support Specialist (Temporary) A+E Global Media is hiring a Tier 2 Technology Support ... needs. On-call rotation: two weeks every six weeks . BASIC REQUIREMENTS: Must have technical ...
Technology Support Specialist (Temporary) A+E Global Media is hiring a Tier 2 Technology Support ... needs. On-call rotation: two weeks every six weeks . BASIC REQUIREMENTS: Must have technical ...
Technology Support Specialist (Temporary)
Los Angeles, CA · On-site
$40/hr
Technology Support Specialist (Temporary) A+E Global Media is hiring a Tier 2 Technology Support ... needs. On-call rotation: two weeks every six weeks BASIC REQUIREMENTS: Must have technical ...
Technology Support Specialist (Temporary)
Los Angeles, CA · On-site
$40/hr
Technology Support Specialist (Temporary) A+E Global Media is hiring a Tier 2 Technology Support ... needs. On-call rotation: two weeks every six weeks BASIC REQUIREMENTS: Must have technical ...
Participate in an on-call rotation for urgent issues outside business hours * Provide hands-on support for user technology, AV systems, conference rooms, and printers Communication & Documentation
Participate in an on-call rotation for urgent issues outside business hours * Provide hands-on support for user technology, AV systems, conference rooms, and printers Communication & Documentation
IT Support Analyst
Mountain View, CA · On-site
Participate in on-call rotations to provide support as needed, including after-hours and weekends. Required Skills / Abilities * 2+ years of experience in desktop or IT support roles within an ...
IT Support Analyst
Mountain View, CA · On-site
Participate in on-call rotations to provide support as needed, including after-hours and weekends. Required Skills / Abilities * 2+ years of experience in desktop or IT support roles within an ...
On Call Tech Support information
What is the difference between On Call Tech Support vs Help Desk Technician?
| Aspect | On Call Tech Support | Help Desk Technician |
|---|---|---|
| Credentials | Typically requires certifications like CompTIA A+ or Network+ | Similar certifications often required, such as CompTIA A+ or Microsoft Certified |
| Work Environment | Often remote or on-site, available 24/7 for urgent issues | Primarily office or remote, handling daily user support during business hours |
| Employer & Industry | IT service providers, tech support companies, internal IT teams | Corporate IT departments, tech support centers, MSPs |
| Search & Comparison Intent | People seeking urgent, on-demand technical assistance outside regular hours | Individuals looking for daily troubleshooting and user support roles |
On Call Tech Support focuses on providing immediate, often urgent assistance outside regular hours, while Help Desk Technicians handle routine support during standard business times. Both roles require similar certifications and work in related environments, but their primary functions and schedules differ.
What is an On Call Tech Support?
An On Call Tech Support is a technical professional who is available outside of regular business hours to assist users with urgent technical issues or system failures. They provide remote or on-site troubleshooting, resolve software or hardware problems, and ensure that IT systems remain operational. On Call Tech Support staff are typically scheduled to be available during nights, weekends, or holidays, responding to emergencies as they arise. Their role is crucial for organizations that require 24/7 IT support to minimize downtime and maintain productivity.
What are the key skills and qualifications needed to thrive as an On Call Tech Support, and why are they important?
To thrive as an On Call Tech Support, you need strong troubleshooting abilities, technical knowledge of hardware and software systems, and typically at least an associate degree in IT or a related field. Familiarity with remote desktop tools, ticketing systems, and common operating systems (such as Windows, macOS, or Linux) is essential. Excellent communication, patience, and problem-solving skills help you effectively assist users in high-pressure situations. These skills ensure timely resolution of technical issues, minimize downtime, and maintain customer satisfaction.
What are some common challenges faced by On Call Tech Support professionals, and how can they prepare for them?
On Call Tech Support professionals often encounter urgent and unpredictable technical issues, requiring them to troubleshoot a wide range of problems at any hour. A major challenge is managing multiple requests simultaneously while maintaining clear communication with users who may be stressed or frustrated. To prepare, it's helpful to build strong problem-solving skills, become familiar with the organization's systems and documentation, and develop strategies for prioritizing tasks under pressure. Being adaptable and maintaining composure during high-stress situations are crucial for success in this role.
What are the most commonly searched types of Tech Support jobs in California? The most popular types of Tech Support jobs in California are:
What cities in California are hiring for On Call Tech Support jobs? Cities in California with the most On Call Tech Support job openings:
Full-time
Posted 28 days ago
Job description
Job Summary:
Voyager Technologies is an innovative defense, national security and space technology company committed to advancing and delivering transformative solutions. The IT Operations & Support Lead is responsible for stabilizing, scaling, and transitioning IT support and operations in a fast-paced aerospace environment, focusing on reliability, security, and user experience.
Responsibilities:
• Lead and manage IT support operations, including end-user support, hardware/software lifecycle, and service delivery
• Establish and mature IT support processes, SLAs, escalation paths, and metrics
• Serve as the senior escalation point for complex or high-impact IT issues
• Ensure high availability, performance, and reliability of end-user and operational systems
• Lead the transition from MSP or ad-hoc IT support to an internal, scalable IT operations model
• Build, mentor, and grow internal IT support staff and regional/site support capabilities
• Standardize tools, processes, documentation, and operating procedures
• Drive improvements in service quality, response time, and user satisfaction
• Oversee endpoint, network, and collaboration environments supporting engineering and operations teams
• Partner with cybersecurity and compliance teams to enforce security policies and controls
• Ensure IT operations align with aerospace, export-control, and regulated data requirements (e.g., ITAR, CUI awareness)
• Champion IT policies, procedures, and audit readiness
• Partner with engineering, manufacturing, facilities, and program leadership to align IT services with business needs
• Coordinate with enterprise IT, cloud, and security teams on architecture and standards
• Support new site launches, office expansions, and program ramp-ups
• Track and report on IT operational performance, risks, and improvement initiatives
• Manage IT asset lifecycle, procurement coordination, and inventory controls
• Participate in after-hours or on-call support as required for critical operations
Qualifications:
Required:
• High school diploma or equivalent
• 8–10+ years of progressive IT experience, including hands-on support and operations leadership
• Proven experience leading IT support teams in a fast-paced, engineering or manufacturing environment
• Strong knowledge of end-user computing, networking fundamentals, and collaboration platforms (e.g., Microsoft 365 Commercial & GCCH)
• Demonstrated experience driving IT operational transitions or transformations
• Experience in aerospace, defense, space, or other highly regulated industries
• Experience supporting secure or export-controlled environments
• Excellent leadership, communication, and stakeholder management skills
• Ability to operate effectively in environments with high availability and mission-critical demands
Preferred:
• Familiarity with ITIL-based service management practices
• Relevant certifications (ITIL, Microsoft, Cloud, CompTIA, PMP, or similar)
Company:
Voyager Technologies is a defense and space technology company that develops solutions for national security and commercial space missions. Founded in 2019, the company is headquartered in Denver, USA, with a team of 501-1000 employees. The company is currently Late Stage.
Voyager Technologies is an innovative defense, national security and space technology company committed to advancing and delivering transformative solutions. The IT Operations & Support Lead is responsible for stabilizing, scaling, and transitioning IT support and operations in a fast-paced aerospace environment, focusing on reliability, security, and user experience.
Responsibilities:
• Lead and manage IT support operations, including end-user support, hardware/software lifecycle, and service delivery
• Establish and mature IT support processes, SLAs, escalation paths, and metrics
• Serve as the senior escalation point for complex or high-impact IT issues
• Ensure high availability, performance, and reliability of end-user and operational systems
• Lead the transition from MSP or ad-hoc IT support to an internal, scalable IT operations model
• Build, mentor, and grow internal IT support staff and regional/site support capabilities
• Standardize tools, processes, documentation, and operating procedures
• Drive improvements in service quality, response time, and user satisfaction
• Oversee endpoint, network, and collaboration environments supporting engineering and operations teams
• Partner with cybersecurity and compliance teams to enforce security policies and controls
• Ensure IT operations align with aerospace, export-control, and regulated data requirements (e.g., ITAR, CUI awareness)
• Champion IT policies, procedures, and audit readiness
• Partner with engineering, manufacturing, facilities, and program leadership to align IT services with business needs
• Coordinate with enterprise IT, cloud, and security teams on architecture and standards
• Support new site launches, office expansions, and program ramp-ups
• Track and report on IT operational performance, risks, and improvement initiatives
• Manage IT asset lifecycle, procurement coordination, and inventory controls
• Participate in after-hours or on-call support as required for critical operations
Qualifications:
Required:
• High school diploma or equivalent
• 8–10+ years of progressive IT experience, including hands-on support and operations leadership
• Proven experience leading IT support teams in a fast-paced, engineering or manufacturing environment
• Strong knowledge of end-user computing, networking fundamentals, and collaboration platforms (e.g., Microsoft 365 Commercial & GCCH)
• Demonstrated experience driving IT operational transitions or transformations
• Experience in aerospace, defense, space, or other highly regulated industries
• Experience supporting secure or export-controlled environments
• Excellent leadership, communication, and stakeholder management skills
• Ability to operate effectively in environments with high availability and mission-critical demands
Preferred:
• Familiarity with ITIL-based service management practices
• Relevant certifications (ITIL, Microsoft, Cloud, CompTIA, PMP, or similar)
Company:
Voyager Technologies is a defense and space technology company that develops solutions for national security and commercial space missions. Founded in 2019, the company is headquartered in Denver, USA, with a team of 501-1000 employees. The company is currently Late Stage.