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On Call Tech Support Jobs (NOW HIRING)

Invision Technologies

IT Support Professional

Albany, GA · On-site

$35K - $60K/yr

Invision Technologies, LLC is looking for additional IT Support Professionals to join our team. The ... Participate in a 24x7 on-call rotation and after-hour upgrades to support our managed services ...

Invision Technologies

IT Support Professional

Macon, GA · On-site

$35K - $60K/yr

Invision Technologies, LLC is looking for additional IT Support Professionals to join our team. The ... Participate in a 24x7 on-call rotation and after-hours upgrades to support our managed services ...

Emerson Hospital

IT Support Specialist

Concord, MA · On-site

$20 - $22/hr

IT Support Specialist Job Summary Reporting to the ServiceDesk Manager, the IT Support Specialist ... Participates in the on call program and carries a pager. * Other duties as assigned. Skills * Above ...

VG Systems

IT Support Technician I

Fairfax, VA · On-site

$20/hr

VG Systems, LLC is seeking an entry-level part-time IT Support Technician to provide hybrid, on-call IT support to internal teams. This role is a 1099 contractor position and does not require HUBZone ...

Emerson Hospital

IT Support Specialist

Concord, MA

$20 - $22/hr

IT Support Specialist Job Summary Reporting to the ServiceDesk Manager, the IT Support Specialist ... Participates in the on call program and carries a pager. * Other duties as assigned. Skills * Above ...

VG Systems

IT Support Technician I

Fairfax, VA

$20/hr

VG Systems, LLC is seeking an entry-level part-time IT Support Technician to provide hybrid, on-call IT support to internal teams. This role is a 1099 contractor position and does not require HUBZone ...

Menards, Inc.

IT Support Technician

Eau Claire, WI · On-site

$21.25 - $29.25/hr

The IT Support Technician I will be actively engaged in the support and maintenance of Menard, Inc ... Must carry a company provided after hours on call cell phone as needed * This position is located ...

Tech Legion

IT Support Specialist Level 2

Orem, UT · On-site

... after-hours on-call support with other technicians --- Core Responsibilities · Serve as the ... IT Support Specialist II can independently handle: · Active Directory administration and ...

Tech Legion

IT Support Specialist Level 2

Orem, UT · On-site

... after-hours on-call support with other technicians --- Core Responsibilities · Serve as the ... IT Support Specialist II can independently handle: · Active Directory administration and ...

Apex Informatics

IT Support Technician

Ocoee, FL · On-site

$19 - $26/hr

Title: IT Support Technician Location: Ocoee, FL Position Summary We are seeking a skilled Customer ... Participate in after-hours on-call rotation and respond to urgent IT requests * Travel to remote ...

Town of Falmouth

IT Support Specialist II

Falmouth, MA · On-site

$39.99 - $54.03/hr

The IT Department provides technology support to Town departments and facilities throughout ... This position participates in an after-hours on-call rotation and periodically works overtime to ...

True Anomaly

IT Support Analyst

Denver, CO · On-site

$70K - $95K/yr

Participate in demanding on-call rotations to provide IT/Technical support 24/7. * This position requires the ability to respond to critical tickets/incidents outside of regular working hours. The ...

Ripple

Executive IT Support Specialist

Miami, FL · On-site

Respond to Executive technology support issues and be on-call as scheduled * Manage hardware and software upgrades * Provide direct feedback on issues impacting the executive team * Will require ...

Fabergent

IT Support Engineer

Miami, FL

... emergency on-call and work nights and weekends during maintenance periods and service outages ... t role Knowledge and experience installing and configuring Windows 10 Prior experience and ...

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All JobsOn Call Tech Support Jobs

On Call Tech Support information

See salary details

$27K

$43.5K

$66K

How much do on call tech support jobs pay per year?

As of Jul 22, 2026, the average yearly pay for on call tech support in the United States is $43,480.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $47,000.00 per year, depending on experience, location, and employer.

What is the difference between On Call Tech Support vs Help Desk Technician?

AspectOn Call Tech SupportHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Similar certifications often required, such as CompTIA A+ or Microsoft Certified
Work EnvironmentOften remote or on-site, available 24/7 for urgent issuesPrimarily office or remote, handling daily user support during business hours
Employer & IndustryIT service providers, tech support companies, internal IT teamsCorporate IT departments, tech support centers, MSPs
Search & Comparison IntentPeople seeking urgent, on-demand technical assistance outside regular hoursIndividuals looking for daily troubleshooting and user support roles

On Call Tech Support focuses on providing immediate, often urgent assistance outside regular hours, while Help Desk Technicians handle routine support during standard business times. Both roles require similar certifications and work in related environments, but their primary functions and schedules differ.

What is an On Call Tech Support?

An On Call Tech Support is a technical professional who is available outside of regular business hours to assist users with urgent technical issues or system failures. They provide remote or on-site troubleshooting, resolve software or hardware problems, and ensure that IT systems remain operational. On Call Tech Support staff are typically scheduled to be available during nights, weekends, or holidays, responding to emergencies as they arise. Their role is crucial for organizations that require 24/7 IT support to minimize downtime and maintain productivity.

What are the key skills and qualifications needed to thrive as an On Call Tech Support, and why are they important?

To thrive as an On Call Tech Support, you need strong troubleshooting abilities, technical knowledge of hardware and software systems, and typically at least an associate degree in IT or a related field. Familiarity with remote desktop tools, ticketing systems, and common operating systems (such as Windows, macOS, or Linux) is essential. Excellent communication, patience, and problem-solving skills help you effectively assist users in high-pressure situations. These skills ensure timely resolution of technical issues, minimize downtime, and maintain customer satisfaction.

What are some common challenges faced by On Call Tech Support professionals, and how can they prepare for them?

On Call Tech Support professionals often encounter urgent and unpredictable technical issues, requiring them to troubleshoot a wide range of problems at any hour. A major challenge is managing multiple requests simultaneously while maintaining clear communication with users who may be stressed or frustrated. To prepare, it's helpful to build strong problem-solving skills, become familiar with the organization's systems and documentation, and develop strategies for prioritizing tasks under pressure. Being adaptable and maintaining composure during high-stress situations are crucial for success in this role.
What cities are hiring for On Call Tech Support jobs? Cities with the most On Call Tech Support job openings:
What are the most commonly searched types of Tech Support jobs? The most popular types of Tech Support jobs are:
What states have the most On Call Tech Support jobs? States with the most job openings for On Call Tech Support jobs include:
On Call Tech Support jobs near you
IT Support Professional

IT Support Professional

Invision Technologies

Albany, GA • On-site

$35K - $60K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 hours ago

Job description

Position Summary:
Invision Technologies, LLC is looking for additional IT Support Professionals to join our team. The ideal candidate exemplifies exceptional customer service while possessing the skills, knowledge, and aptitude to resolve client IT issues. The IT Support Professionals are responsible for the delivery of reactive technical support, as well as emergency and scheduled onsite requests. Qualified candidates must have the ability to communicate with clients and co-workers at both technical and non-technical levels. Ideal candidates are self-directed, innovative, organized, flexible, and consistent in maintaining our high-quality standards. The desire and drive to build and maintain customer relationships is a key function of this role. This candidate must also be able to exhibit a sense of urgency in providing exceptional quality service to clients and setting and managing expectations.
Responsibilities & Duties:
  • Serve as front-line IT support for all aspects of our client’s IT environments, including, but not limited to, hardware, software, networking, printing, Microsoft, and basic server support.
  • Provide both in-person and remote support to clients and serve as the first point of escalation for issue reporting.
  • Offer our clients a true “white-glove” support experience and exceed their expectations.
  • Install and configure hardware and software components to ensure usability and optimal performance.
  • Work with counterpart technicians and clients for developing solutions to meet client needs.
  • Create and maintain thorough documentation and configurations within company tools.
  • Identify and implement automation and continuous process improvement opportunities.
  • Interface with third-party vendors as a liaison between client and vendor.
  • Participate in a 24x7 on-call rotation and after-hour upgrades to support our managed services clients.
  • Other duties as assigned.

Knowledge, Skills & Personal Qualities:
  • Demonstrate excellence in customer service.
  • Ability to identify simple to complex problems and analyze them for triage or solution.
  • Demonstrate problem-solving strategies and practical knowledge.
  • Ability to diagnose and resolve issues balancing research, troubleshooting, and standard procedures.
  • Advanced knowledge of computer systems, including hardware, software, OS, and peripherals.
  • Working knowledge of networking fundamentals and hardware.
  • Knowledge of cybersecurity fundamentals.
  • Demonstrated ability to work in a fast-paced environment.
  • Time management, organization, and communication are vital.

Required Qualifications:
  • A high school diploma or equivalent is required.
  • 1-year computer and/or network support experience.
  • Exceptional written and verbal communication skills.
  • Ability and desire to learn and adapt quickly.
  • Exceptional customer service skills.
  • Attention to detail.

Preferred Qualifications:
  • Advanced level degree or certifications are desired.
  • Preferred certifications: Comptia A+, Network+, Security+, any Microsoft.
  • Managed Service Provider experience.
  • Use of PSA/Ticketing system experience.
  • Experience as a tier 1-2 IT Support Specialist.
  • Working knowledge of O365, Azure, Sharepoint.

Benefits:
  • Comprehensive health care plan including options for Dental, Vision, and ST/LT Disability.
  • Employer-provided life insurance at no cost to the employee.
  • 401k retirement plan with company matching contribution; employees may participate after completing 1 year of service.
  • Monthly mobile phone stipend.
  • Career path after 6 months to outline future career growth.
  • Eighteen days of paid time off annually.
  • Salary commensurate with experience, range of $35,000 - $60,000.

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and/or skills required of all employees.