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On Call Tech Support Jobs in Reno, NV (NOW HIRING)

Figure

IT Support Specialist

Reno, NV · On-site

The IT Support Specialist will provide exceptional technology support to employees, addressing ... on-call, or overtime) • This role is NOT remote Company : Figure is a non-bank HELOC Lender for ...

Figure

IT Support Specialist

Reno, NV · On-site

They are seeking an IT Support Specialist to provide exceptional technical support for software ... on-call, or overtime) Company : Figure is a non-bank HELOC Lender for home renovations, debt ...

Figure Lending

IT Support Specialist

Reno, NV · Hybrid

$21.15 - $26.44/hr

As our IT Support Specialist, you'll deliver world-class technology support to everyone at Figure ... Flexible schedule (possible evenings, weekends, on-call, or overtime) * Adhere to all company ...

Figure Lending

IT Support Specialist

Reno, NV · On-site

$21.15 - $26.44/hr

As our IT Support Specialist, you'll deliver world-class technology support to everyone at Figure ... Flexible schedule (possible evenings, weekends, on-call, or overtime) * Adhere to all company ...

Figure Lending

IT Support Specialist

Reno, NV · Hybrid

$21.15 - $26.44/hr

As our IT Support Specialist, you'll deliver world-class technology support to everyone at Figure ... Flexible schedule (possible evenings, weekends, on-call, or overtime) * Adhere to all company ...

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Showing results 1-20

All JobsOn Call Tech Support JobsOn Call Tech Support Jobs in Reno, NV

On Call Tech Support information

See Reno, NV salary details

$26.9K

$43.4K

$65.8K

How much do on call tech support jobs pay per year?

As of Jul 2, 2026, the average yearly pay for on call tech support in Reno, NV is $43,353.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,400.00 and $46,900.00 per year, depending on experience, location, and employer.

What is the difference between On Call Tech Support vs Help Desk Technician?

AspectOn Call Tech SupportHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Similar certifications often required, such as CompTIA A+ or Microsoft Certified
Work EnvironmentOften remote or on-site, available 24/7 for urgent issuesPrimarily office or remote, handling daily user support during business hours
Employer & IndustryIT service providers, tech support companies, internal IT teamsCorporate IT departments, tech support centers, MSPs
Search & Comparison IntentPeople seeking urgent, on-demand technical assistance outside regular hoursIndividuals looking for daily troubleshooting and user support roles

On Call Tech Support focuses on providing immediate, often urgent assistance outside regular hours, while Help Desk Technicians handle routine support during standard business times. Both roles require similar certifications and work in related environments, but their primary functions and schedules differ.

What is an On Call Tech Support?

An On Call Tech Support is a technical professional who is available outside of regular business hours to assist users with urgent technical issues or system failures. They provide remote or on-site troubleshooting, resolve software or hardware problems, and ensure that IT systems remain operational. On Call Tech Support staff are typically scheduled to be available during nights, weekends, or holidays, responding to emergencies as they arise. Their role is crucial for organizations that require 24/7 IT support to minimize downtime and maintain productivity.

What are the key skills and qualifications needed to thrive as an On Call Tech Support, and why are they important?

To thrive as an On Call Tech Support, you need strong troubleshooting abilities, technical knowledge of hardware and software systems, and typically at least an associate degree in IT or a related field. Familiarity with remote desktop tools, ticketing systems, and common operating systems (such as Windows, macOS, or Linux) is essential. Excellent communication, patience, and problem-solving skills help you effectively assist users in high-pressure situations. These skills ensure timely resolution of technical issues, minimize downtime, and maintain customer satisfaction.

What are some common challenges faced by On Call Tech Support professionals, and how can they prepare for them?

On Call Tech Support professionals often encounter urgent and unpredictable technical issues, requiring them to troubleshoot a wide range of problems at any hour. A major challenge is managing multiple requests simultaneously while maintaining clear communication with users who may be stressed or frustrated. To prepare, it's helpful to build strong problem-solving skills, become familiar with the organization's systems and documentation, and develop strategies for prioritizing tasks under pressure. Being adaptable and maintaining composure during high-stress situations are crucial for success in this role.
On Call Tech Support jobs near you
IT Support Specialist

IT Support Specialist

Figure

Reno, NV • On-site

Full-time

Posted 16 days ago

Job description

Job Summary:
Figure is a transformative company in capital markets utilizing blockchain technology, recognized for its innovative fintech solutions. The IT Support Specialist will provide exceptional technology support to employees, addressing software, hardware, and network issues to ensure efficient operations.
Responsibilities:
• Perform research and troubleshoot issues related to software, end-user computers (both Windows and MacOS based), as well as cloud hosted services and systems
• Complete set-ups for new hires and desk moves
• Training staff on new technology and assisting with deployment
• Solicit feedback from users and leadership in order to identify opportunities to improve service levels and satisfaction
• Support in-office and remote users with a variety of technology and software solutions
Qualifications:
Required:
• 3+ years of technical support experience
• Ability to work in office 3 days a week, on a rotating nights and weekends schedule
• Experience troubleshooting common Microsoft and Apple platform software
• Strong problem solver who takes ownership over resolution
• Ability to prioritize work with minimal supervision
• Friendly, concise, and professional communication
• Ability to thrive in a fast-paced startup environment
• Flexible schedule (possible evenings, weekends, on-call, or overtime)
• This role is NOT remote
Company:
Figure is a non-bank HELOC Lender for home renovations, debt consolidation, or funding vacations. Founded in 2018, the company is headquartered in San Francisco, USA, with a team of 501-1000 employees. The company is currently Late Stage.

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