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On Call Tech Support Jobs in Reno, NV (NOW HIRING)

Figure Lending

IT Support Specialist

Reno, NV · Hybrid

$21.15 - $26.44/hr

As our IT Support Specialist, you'll deliver world-class technology support to everyone at Figure ... Flexible schedule (possible evenings, weekends, on-call, or overtime) **This role is NOT remote*

Figure Lending

IT Support Specialist

Reno, NV · On-site

$21.15 - $26.44/hr

As our IT Support Specialist, you'll deliver world-class technology support to everyone at Figure ... Flexible schedule (possible evenings, weekends, on-call, or overtime) **This role is NOT remote*

Figure Lending

IT Support Specialist

Reno, NV · Hybrid

$21.15 - $26.44/hr

As our IT Support Specialist, you'll deliver world-class technology support to everyone at Figure ... Flexible schedule (possible evenings, weekends, on-call, or overtime) **This role is NOT remote*

Prosum

System Administrator

Reno, NV

$60K - $78K/yr

Participate in an on-call rotation to provide after-hours and weekend support * Deliver ... Minimum 5 years of experience in IT Support or a similar role * Strong experience troubleshooting ...

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All JobsOn Call Tech Support JobsOn Call Tech Support Jobs in Reno, NV

On Call Tech Support information

See Reno, NV salary details

$26.9K

$43.4K

$65.8K

How much do on call tech support jobs pay per year?

As of Jun 12, 2026, the average yearly pay for on call tech support in Reno, NV is $43,353.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,400.00 and $46,900.00 per year, depending on experience, location, and employer.

What is the difference between On Call Tech Support vs Help Desk Technician?

AspectOn Call Tech SupportHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Similar certifications often required, such as CompTIA A+ or Microsoft Certified
Work EnvironmentOften remote or on-site, available 24/7 for urgent issuesPrimarily office or remote, handling daily user support during business hours
Employer & IndustryIT service providers, tech support companies, internal IT teamsCorporate IT departments, tech support centers, MSPs
Search & Comparison IntentPeople seeking urgent, on-demand technical assistance outside regular hoursIndividuals looking for daily troubleshooting and user support roles

On Call Tech Support focuses on providing immediate, often urgent assistance outside regular hours, while Help Desk Technicians handle routine support during standard business times. Both roles require similar certifications and work in related environments, but their primary functions and schedules differ.

What is an On Call Tech Support?

An On Call Tech Support is a technical professional who is available outside of regular business hours to assist users with urgent technical issues or system failures. They provide remote or on-site troubleshooting, resolve software or hardware problems, and ensure that IT systems remain operational. On Call Tech Support staff are typically scheduled to be available during nights, weekends, or holidays, responding to emergencies as they arise. Their role is crucial for organizations that require 24/7 IT support to minimize downtime and maintain productivity.

What are the key skills and qualifications needed to thrive as an On Call Tech Support, and why are they important?

To thrive as an On Call Tech Support, you need strong troubleshooting abilities, technical knowledge of hardware and software systems, and typically at least an associate degree in IT or a related field. Familiarity with remote desktop tools, ticketing systems, and common operating systems (such as Windows, macOS, or Linux) is essential. Excellent communication, patience, and problem-solving skills help you effectively assist users in high-pressure situations. These skills ensure timely resolution of technical issues, minimize downtime, and maintain customer satisfaction.

What are some common challenges faced by On Call Tech Support professionals, and how can they prepare for them?

On Call Tech Support professionals often encounter urgent and unpredictable technical issues, requiring them to troubleshoot a wide range of problems at any hour. A major challenge is managing multiple requests simultaneously while maintaining clear communication with users who may be stressed or frustrated. To prepare, it's helpful to build strong problem-solving skills, become familiar with the organization's systems and documentation, and develop strategies for prioritizing tasks under pressure. Being adaptable and maintaining composure during high-stress situations are crucial for success in this role.
What job categories do people searching On Call Tech Support jobs in Reno, NV look for? The top searched job categories for On Call Tech Support jobs in Reno, NV are:
On Call Tech Support jobs near you

IT Support Specialist

Figure Lending

Reno, NV • Hybrid

$21.15 - $26.44/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

About Figure

Figure (NASDAQ: FIGR) is transforming capital markets through blockchain. We're proving that blockchain isn't just theory - it's powering real products used by hundreds of thousands of consumers and institutions. 

By combining blockchain's transparency and efficiency with AI-driven automation, we've reimagined how loans are originated, funded, and traded in secondary markets. From faster processing times to lower costs and reduced bias, our technology is helping borrowers, investors, and financial institutions achieve better outcomes.

Together with our 170+ partners, we've originated over $22 billion in home equity loans (HELOCs) on our blockchain-native platform, making Figure the largest non-bank provider of home equity financing in the U.S. Figure's ecosystem also includes YLDS, an SEC-registered yield-bearing stablecoin that operates as a tokenized money market fund, and several other products and platforms that are reshaping consumer finance and capital markets. 

We're proud to be recognized as one of Forbes' Most Innovative Fintech Startups in 2025 and Fast Company's Most Innovative Companies in Finance and Personal Finance.

About the Role

We're looking for an Information Technology Support Specialist to join our rapidly growing team! As our IT Support Specialist, you'll deliver world-class technology support to everyone at Figure with a focus on exceptional service. You will provide technical support in person, over the phone, Slack, and email for computer software, hardware, and network issues in order to maintain efficient business operations.

What You'll Do

  • Perform research and troubleshoot issues related to software, end-user computers (both Windows and MacOS based), as well as cloud hosted services and systems
  • Complete set-ups for new hires and desk moves
  • Training staff on new technology and assisting with deployment
  • Solicit feedback from users and leadership in order to identify opportunities to improve service levels and satisfaction
  • Support in-office and remote users with a variety of technology and software solutions

What We Look For

  • 3+ years of technical support experience
  • Ability to work in office 3 days a week, on a rotating nights and weekends schedule
  • Experience troubleshooting common Microsoft and Apple platform software
  • Strong problem solver who takes ownership over resolution
  • Ability to prioritize work with minimal supervision
  • Friendly, concise, and professional communication
  • Ability to thrive in a fast-paced startup environment
  • Flexible schedule (possible evenings, weekends, on-call, or overtime) 

**This role is NOT remote**

Salary

  • Base Compensation Range: $21.15/hr-$26.44/hr
  • 25% annual bonus target, paid quarterly 
  • Company equity in the form of RSUs

This is the compensation range for the role in the United States. Actual compensation may vary based on a candidate's experience, skills, location, internal equity, and evolving business needs. While most offers are generally made within the middle of the range, final compensation is determined based on the factors above.

Benefits

  • Comprehensive medical, dental, and vision coverage, with 100% employer-paid premiums for employees and their dependents on select plans
    Company HSA, FSA, Dependent Care FSA, 401(k), and commuter benefits
    Employer-paid life and disability insurance
    11 observed holidays and PTO plan
    Up to 12 weeks of paid family leave
    Continuing education reimbursement

Depending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and General Workforce Privacy Notice for further information. By submitting your application, you are agreeing  and acknowledging that you have read and understand the above notice.

Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

#LI-SB1 #LI-Hybrid

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