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On Call Tech Support Jobs in Reno, NV (NOW HIRING)

Prosum

System Administrator

Reno, NV · On-site

$60K - $78K/yr

Participate in an on-call rotation to provide after-hours and weekend support * Deliver ... Minimum 5 years of experience in IT Support or a similar role * Strong experience troubleshooting ...

Tancell Care

Direct Support Professional - JDT

Reno, NV · On-site

$18/hr

We are now hiring for caring and dedicated Part Time and PRN/On call Direct Support Professionals ... Technology: Experience with computers, tablets, and basic IT tools. * Hospitality: Knowledge of ...

Eaton

Site Infrastructure Specialist

Reno, NV · On-site

$84K - $123K/yr

Manage on-site cellular tech and support mobile communication devices (femto cells). • ... direction. • On Call as needed, Travel up to 25% Qualifications: Basic Qualifications: • ...

Renown Health

Supervisor of IT - Tapestry (Epic)

Reno, NV · On-site

$94K - $116K/yr

Responsibilities include overseeing daily IT operations, managing and developing staff ... May be required to provide after hours on-call support. System Analysis and Design : Perform ...

Renown Health

Supervisor of IT - Tapestry (Epic)

Reno, NV · On-site

$94K - $116K/yr

Responsibilities include overseeing daily IT operations, managing and developing staff ... May be required to provide after hours on-call support. System Analysis and Design : Perform ...

ALLURE LIFESTYLE COMMUNITIES

Maintenance Tech

Reno, NV · On-site

This role supports all phases of maintenance operations and contributes to a positive resident ... Participate in the rotating on-call schedule for after-hours emergencies * Perform snow removal and ...

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Showing results 1-20

All JobsOn Call Tech Support JobsOn Call Tech Support Jobs in Reno, NV

On Call Tech Support information

See Reno, NV salary details

$26.9K

$43.4K

$65.8K

How much do on call tech support jobs pay per year?

As of Jul 3, 2026, the average yearly pay for on call tech support in Reno, NV is $43,353.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,400.00 and $46,900.00 per year, depending on experience, location, and employer.

What is the difference between On Call Tech Support vs Help Desk Technician?

AspectOn Call Tech SupportHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Similar certifications often required, such as CompTIA A+ or Microsoft Certified
Work EnvironmentOften remote or on-site, available 24/7 for urgent issuesPrimarily office or remote, handling daily user support during business hours
Employer & IndustryIT service providers, tech support companies, internal IT teamsCorporate IT departments, tech support centers, MSPs
Search & Comparison IntentPeople seeking urgent, on-demand technical assistance outside regular hoursIndividuals looking for daily troubleshooting and user support roles

On Call Tech Support focuses on providing immediate, often urgent assistance outside regular hours, while Help Desk Technicians handle routine support during standard business times. Both roles require similar certifications and work in related environments, but their primary functions and schedules differ.

What is an On Call Tech Support?

An On Call Tech Support is a technical professional who is available outside of regular business hours to assist users with urgent technical issues or system failures. They provide remote or on-site troubleshooting, resolve software or hardware problems, and ensure that IT systems remain operational. On Call Tech Support staff are typically scheduled to be available during nights, weekends, or holidays, responding to emergencies as they arise. Their role is crucial for organizations that require 24/7 IT support to minimize downtime and maintain productivity.

What are the key skills and qualifications needed to thrive as an On Call Tech Support, and why are they important?

To thrive as an On Call Tech Support, you need strong troubleshooting abilities, technical knowledge of hardware and software systems, and typically at least an associate degree in IT or a related field. Familiarity with remote desktop tools, ticketing systems, and common operating systems (such as Windows, macOS, or Linux) is essential. Excellent communication, patience, and problem-solving skills help you effectively assist users in high-pressure situations. These skills ensure timely resolution of technical issues, minimize downtime, and maintain customer satisfaction.

What are some common challenges faced by On Call Tech Support professionals, and how can they prepare for them?

On Call Tech Support professionals often encounter urgent and unpredictable technical issues, requiring them to troubleshoot a wide range of problems at any hour. A major challenge is managing multiple requests simultaneously while maintaining clear communication with users who may be stressed or frustrated. To prepare, it's helpful to build strong problem-solving skills, become familiar with the organization's systems and documentation, and develop strategies for prioritizing tasks under pressure. Being adaptable and maintaining composure during high-stress situations are crucial for success in this role.
On Call Tech Support jobs near you
System Administrator

System Administrator

Prosum

Reno, NV • On-site

$60K - $78K/yr

Other

Posted 4 days ago

Job description

System Administrator

Salary Range: $60k to $78k 

Position Overview

We are seeking an experienced System Administrator who can confidently handle a wide range of technical issues with little to no supervision. This role serves as an escalation point for other technicians and plays a key role in supporting both onsite and remote client environments. If you thrive in fast-paced IT environments and enjoy solving complex technical problems, this role is for you.

Key Responsibilities

  • Independently resolve complex technical issues, including:

    • Workstation operating system issues (Windows & macOS)

    • Printer issues of any kind

    • Standard business applications (Microsoft Office, Adobe, etc.)

    • Line-of-business applications such as SAGE ERP and QuickBooks, including coordination with vendors for niche applications

    • Advanced server-related issues

    • Basic to intermediate networking issues

  • Serve as an escalation point for other technicians

  • Support and troubleshoot Microsoft 365 and Azure environments

  • Manage and support virtualized environments using VMware and Hyper-V

  • Participate in an on-call rotation to provide after-hours and weekend support

  • Deliver professional, high-quality support to clients both onsite and remotely

Required Qualifications

  • Willingness to work full-time on-site, either at the company office or client locations

  • Minimum 5 years of experience in IT Support or a similar role

  • Strong experience troubleshooting Windows and macOS

  • Experience with Windows Server 2016–2025

  • Hands-on experience with VMware and Hyper-V

  • Experience supporting Microsoft 365 and Azure

  • Basic knowledge of:

    • Firewalls

    • Switches

    • Network architecture and troubleshooting

  • Proficiency supporting:

    • Microsoft Office & Adobe products

    • Active Directory

    • Backup solutions

    • Endpoint cybersecurity tools

    • Mobile devices and various business applications

  • Valid driver’s license, vehicle insurance, and access to a reliable vehicle for client visits

Preferred Qualifications

  • Experience working for a Managed Service Provider (MSP)

  • Active server-related certifications

Key Performance Indicators (KPIs)

  • Utilization: Percentage of working time billed to client tickets

  • CSAT: Client satisfaction scores from ticket surveys

  • Quality Score: Evaluations conducted by the training and quality team

  • First-Touch Resolution: Tickets resolved with a single time entry

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