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On Call Tech Support Jobs in Florida (NOW HIRING)

Symmetry I.T.

IT Support Engineer

Miami Beach, FL

We specialize in delivering custom IT support and security solutions tailored to meet the unique ... This position is onsite during normal business hours with participation in an on-call rotation for ...

Symmetry I.T.

IT Support Engineer

Miami Beach, FL · On-site

We specialize in delivering custom IT support and security solutions tailored to meet the unique ... This position is onsite during normal business hours with participation in an on-call rotation for ...

Symmetry I.T.

IT Support Engineer

Miami Beach, FL

We specialize in delivering custom IT support and security solutions tailored to meet the unique ... This position is onsite during normal business hours with participation in an on-call rotation for ...

Ripple

Executive IT Support Specialist

Miami, FL

Respond to Executive technology support issues and be on-call as scheduled * Manage hardware and software upgrades * Provide direct feedback on issues impacting the executive team * Will require ...

Apex Informatics

IT Support Technician

Ocoee, FL · On-site

$19 - $26/hr

Title: IT Support Technician Location: Ocoee, FL Position Summary We are seeking a skilled Customer ... Participate in after-hours on-call rotation and respond to urgent IT requests * Travel to remote ...

Fabergent

IT Support Engineer

Miami, FL

... emergency on-call and work nights and weekends during maintenance periods and service outages ... t role Knowledge and experience installing and configuring Windows 10 Prior experience and ...

Apex Informatics

Sr. Technology Support Technician

Ocoee, FL · On-site

$19 - $26/hr

Title: Sr. Technology Support Technician Location: Ocoee, FL Key Responsibilities * Install and ... Participate in after-hours (evening and weekend) on-call rotation. * Perform other duties as ...

Tavistock US

IT Support Specialist

Orlando, FL · On-site

Participate in after-hours and on-call support rotations as needed. * Perform other related duties ... Bachelor's degree in Information Technology or related field preferred. * CompTIA A+ and Network ...

Tavistock US LLC

IT Support Specialist

Orlando, FL · On-site

Participate in after-hours and on-call support rotations as needed. * Perform other related duties ... Bachelor's degree in Information Technology or related field preferred. * CompTIA A+ and Network ...

Tavistock US

IT Support Specialist

Orlando, FL

Participate in after-hours and on-call support rotations as needed. * Perform other related duties ... Bachelor's degree in Information Technology or related field preferred. * CompTIA A+ and Network ...

InstantServe LLC

Sr. Technology Support Technician

Ocoee, FL · On-site

$19 - $26/hr

... on-call rotation Travel to remote locations to provide support, as needed Perform other duties as assigned Ability to lift 50 pounds Required Skills: IT Enterprise experience is preferred High ...

Opendoor

IT Support Technician

Miami, FL · On-site

$20.50 - $28.25/hr

Contribute to on-call and coverage rotations as needed within agreed schedules and time zones ... hands-on IT support experience in a fast-growing tech company or high-volume environment ...

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All JobsOn Call Tech Support JobsOn Call Tech Support Jobs in Florida

On Call Tech Support information

What is the difference between On Call Tech Support vs Help Desk Technician?

AspectOn Call Tech SupportHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Similar certifications often required, such as CompTIA A+ or Microsoft Certified
Work EnvironmentOften remote or on-site, available 24/7 for urgent issuesPrimarily office or remote, handling daily user support during business hours
Employer & IndustryIT service providers, tech support companies, internal IT teamsCorporate IT departments, tech support centers, MSPs
Search & Comparison IntentPeople seeking urgent, on-demand technical assistance outside regular hoursIndividuals looking for daily troubleshooting and user support roles

On Call Tech Support focuses on providing immediate, often urgent assistance outside regular hours, while Help Desk Technicians handle routine support during standard business times. Both roles require similar certifications and work in related environments, but their primary functions and schedules differ.

What is an On Call Tech Support?

An On Call Tech Support is a technical professional who is available outside of regular business hours to assist users with urgent technical issues or system failures. They provide remote or on-site troubleshooting, resolve software or hardware problems, and ensure that IT systems remain operational. On Call Tech Support staff are typically scheduled to be available during nights, weekends, or holidays, responding to emergencies as they arise. Their role is crucial for organizations that require 24/7 IT support to minimize downtime and maintain productivity.

What are the key skills and qualifications needed to thrive as an On Call Tech Support, and why are they important?

To thrive as an On Call Tech Support, you need strong troubleshooting abilities, technical knowledge of hardware and software systems, and typically at least an associate degree in IT or a related field. Familiarity with remote desktop tools, ticketing systems, and common operating systems (such as Windows, macOS, or Linux) is essential. Excellent communication, patience, and problem-solving skills help you effectively assist users in high-pressure situations. These skills ensure timely resolution of technical issues, minimize downtime, and maintain customer satisfaction.

What are some common challenges faced by On Call Tech Support professionals, and how can they prepare for them?

On Call Tech Support professionals often encounter urgent and unpredictable technical issues, requiring them to troubleshoot a wide range of problems at any hour. A major challenge is managing multiple requests simultaneously while maintaining clear communication with users who may be stressed or frustrated. To prepare, it's helpful to build strong problem-solving skills, become familiar with the organization's systems and documentation, and develop strategies for prioritizing tasks under pressure. Being adaptable and maintaining composure during high-stress situations are crucial for success in this role.
What are the most commonly searched types of Tech Support jobs in Florida? The most popular types of Tech Support jobs in Florida are:
What cities in Florida are hiring for On Call Tech Support jobs? Cities in Florida with the most On Call Tech Support job openings:
On Call Tech Support jobs near you
Tech Support Supervisor

Tech Support Supervisor

Sonny's Enterprises LLC

Tamarac, FL

Other

Medical, Dental, Vision, Life, Retirement

Posted 10 days ago

Job description

Overview

Sonny's Enterprises is the world's largest manufacturer of conveyorized car wash equipment, parts, and supplies. We are the industry leader, recognized and awarded by the International Car Wash Association for innovating new technologies to advance the industry with products proudly designed and built in the USA. Our culture thrives on finding new and better ways to accelerate what's next. We embrace change and the opportunity it produces to maximize the potential of our most valuable resource - our PEOPLE! We invite you to explore our opportunities and grow your career with us.

The Tech Support Supervisor will supervise an internal Technical Support team/Help Desk. Maintain and continuously improve call center best practices to ensure client satisfaction and operational efficiency. Train new and existing team members on best practices, customer service, documentation procedures and phone etiquette. Lead by example with a never give up attitude. Work directly with clients regarding use of the software and issue escalation to ensure outstanding customer service.

Responsibilities

Manage call center best practices.

Recognize areas for improvement and develop action plans to present to management.

Manage the Tech Support team's work schedules and rotations.

Approve hourly employee's time sheets.

Manage and schedule on-call rotation.

Serve as a backup to on-call members.

Responsible for Technical Support team customer service training.

Develop and maintain technical operation manuals, parts lists, repair guides, troubleshooting guides and training materials.

Document workflow and work procedures.

Report to and work with management to periodically review and analyze service issues, trends, new technologies and costs.

Coordinate with Management and Project Management on bug fixes and testing.

Troubleshoot technical support issues which may range from networking, computer hardware, computer software Act as an escalation point for other Tech Support members on all issues before escalating issue to management, Internet, power, electrical and operator error issues.

Provide end user training on system functions via Internet and classroom.

Other duties as assigned.

Qualifications

Degree required or in pursuit

Tech Support, Customer Service or Help Desk Experience required

Knowledge of Point of Sale Systems

Management experience

We offer 100% employer paid medical plan. Other optional benefit programs are available to our employees and their families which include: 401(k) match, additional medical plans, dental, vision, flex spending account, short-term and long-term disability & life insurance coverage.

EEO Statement

Equal Opportunity Employer

Sonny's is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

Employment Type: OTHER

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