About Apex Informatics
Sourced by ZipRecruiter
Industry
It services
Company size
1 - 10 Employees
Headquarters location
Omaha, NE, US
Year founded
2014
Job description
Title: IT Support Technician
Location: Ocoee, FL
Job Description:
Position Summary
We are seeking a skilled Customer Support Technician to join our IT team. This role provides both in-person and remote technical support for all enterprise hardware, software, and network systems. The ideal candidate is a problem-solver, adaptable, and customer-focused professional who can troubleshoot, configure, and maintain IT resources in a fast-paced environment.
Key Responsibilities
Required Skills & Qualifications
Additional Requirements
Why Join Us
Location: Ocoee, FL
Job Description:
Position Summary
We are seeking a skilled Customer Support Technician to join our IT team. This role provides both in-person and remote technical support for all enterprise hardware, software, and network systems. The ideal candidate is a problem-solver, adaptable, and customer-focused professional who can troubleshoot, configure, and maintain IT resources in a fast-paced environment.
Key Responsibilities
- Install, configure, and troubleshoot computers, mobile devices, printers, scanners, and software systems
- Provide technical support for video conferencing and audiovisual equipment (MS Teams Rooms, Zoom, GoToMeeting)
- Monitor and maintain systems using tools like Active Directory and Microsoft Endpoint Configuration Manager (MECM)
- Identify hardware, software, or network issues, and implement solutions efficiently
- Maintain detailed documentation of incidents, installations, and IT asset tracking
- Collaborate with IT team members on projects, initiatives, and process improvements
- Participate in after-hours on-call rotation and respond to urgent IT requests
- Travel to remote locations as needed to provide support
- Lift and move IT equipment (up to 50 lbs) safely
Required Skills & Qualifications
- High school diploma or equivalent; additional IT certifications (CompTIA A+, Microsoft Certified) preferred
- Experience in enterprise IT support or similar environment
- Proficiency with Windows 10/11, Office 365 (Outlook, Excel, Word, Teams)
- Familiarity with video conferencing platforms and audiovisual equipment
- Strong problem-solving, critical thinking, and analytical skills
- Ability to manage multiple priorities and work independently or as part of a team
- Excellent communication and customer service skills
- Comfortable performing in high-pressure situations
Additional Requirements
- Must be reachable via a company-provided smartphone with data service compliant with FDOT security requirements
- Able to keep software and mobile applications up to date, including Outlook, Teams, and ServiceNow
- Flexible to work onsite within core hours (7:00 AM - 6:00 PM, Mon-Fri)
Why Join Us
- Opportunity to work in a dynamic IT enterprise environment
- Gain experience with cutting-edge systems, collaboration tools, and AV technology
- Competitive hourly rate and recommended employee benefits
apexinformatics.com
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Frequently asked questions
Q: What skills or qualities help someone succeed as a IT Support Technician?
A: To succeed as an IT Support Technician, key technical skills include proficiency in operating systems (Windows, macOS, Linux), network protocols, and help desk software, as well as knowledge of hardware components and troubleshooting methodologies. Essential soft skills include strong communication and problem-solving abilities, patience and empathy when interacting with users, and adaptability in a fast-paced technical environment. By combining these technical and soft skills, IT Support Technicians can effectively resolve user issues, maintain system uptime, and contribute to a positive user experience, ultimately supporting their career growth and effectiveness in the role.
Q: What is the career path for a IT Support Technician?
A: A typical career path for an IT Support Technician involves progression from entry-level roles such as Help Desk Technician or Junior Support Specialist, to mid-level positions like Technical Support Specialist or Senior Support Engineer, and ultimately to senior roles like IT Operations Manager or Technical Lead. Key opportunities for skill development and professional growth include certifications in areas like CompTIA A+, Cisco CCNA, or ITIL, as well as experience with various operating systems, hardware, and software platforms. Long-term career prospects may lead to specialized roles like Cybersecurity Specialist, Cloud Engineer, or even a transition into management or leadership positions within IT departments.
