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On Call Tech Support Jobs in Florida (NOW HIRING)

Parsons

IT Support Tech

Miami, FL

$22.93 - $40.14/hr

Provides Service Desk on call support for nonbusiness hours (Weekends and Holidays). What Required ... By combining unique technologies with deep domain expertise across cybersecurity, missile defense ...

Parsons Corporation

IT Support Tech

Miami, FL · On-site

$22.93 - $40.14/hr

Provides Service Desk on call support for nonbusiness hours (Weekends and Holidays). What Required ... By combining unique technologies with deep domain expertise across cybersecurity, missile defense ...

Parsons Services Company

IT Support Tech

Miami, FL · On-site

$22.93 - $40.14/hr

Provides Service Desk on call support for nonbusiness hours (Weekends and Holidays). What Required ... By combining unique technologies with deep domain expertise across cybersecurity, missile defense ...

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On Call Tech Support information

What is an on call tech support?

An On Call Tech Support is a technical professional who is available outside of regular business hours to assist users with urgent technical issues or system failures. They provide remote or on-site troubleshooting, resolve software or hardware problems, and ensure that IT systems remain operational. On Call Tech Support staff are typically scheduled to be available during nights, weekends, or holidays, responding to emergencies as they arise. Their role is crucial for organizations that require 24/7 IT support to minimize downtime and maintain productivity.

What are the key skills and qualifications needed to thrive as an on call tech support?

To thrive as an On Call Tech Support, you need strong troubleshooting abilities, technical knowledge of hardware and software systems, and typically at least an associate degree in IT or a related field. Familiarity with remote desktop tools, ticketing systems, and common operating systems (such as Windows, macOS, or Linux) is essential. Excellent communication, patience, and problem-solving skills help you effectively assist users in high-pressure situations. These skills ensure timely resolution of technical issues, minimize downtime, and maintain customer satisfaction.

What are some common challenges faced by on call tech support professionals, and how can they prepare for them?

On Call Tech Support professionals often encounter urgent and unpredictable technical issues, requiring them to troubleshoot a wide range of problems at any hour. A major challenge is managing multiple requests simultaneously while maintaining clear communication with users who may be stressed or frustrated. To prepare, it's helpful to build strong problem-solving skills, become familiar with the organization's systems and documentation, and develop strategies for prioritizing tasks under pressure. Being adaptable and maintaining composure during high-stress situations are crucial for success in this role.

What is the difference between On Call Tech Support vs Help Desk Technician?

AspectOn Call Tech SupportHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Similar certifications often required, such as CompTIA A+ or Microsoft Certified
Work EnvironmentOften remote or on-site, available 24/7 for urgent issuesPrimarily office or remote, handling daily user support during business hours
Employer & IndustryIT service providers, tech support companies, internal IT teamsCorporate IT departments, tech support centers, MSPs
Search & Comparison IntentPeople seeking urgent, on-demand technical assistance outside regular hoursIndividuals looking for daily troubleshooting and user support roles

On Call Tech Support focuses on providing immediate, often urgent assistance outside regular hours, while Help Desk Technicians handle routine support during standard business times. Both roles require similar certifications and work in related environments, but their primary functions and schedules differ.

What are the most commonly searched types of Tech Support jobs in Florida?

The most popular types of Tech Support jobs in Florida are:

What cities in Florida are hiring for On Call Tech Support jobs?

Cities in Florida with the most On Call Tech Support job openings:

On Call Tech Support jobs near you
Infographic showing various On Call Tech Support job openings in Florida as of August 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution.

IT Support Tech

Parsons

Miami, FL

$22.93 - $40.14/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Parsons rating

7.7

Company rating: 7.7 out of 10

Based on 46 frontline employees who took The Breakroom Quiz

266th of 449 rated engineering

Job description

In a world of possibilities, pursue one with endless opportunities. Imagine Next!At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what's possible.

Job Description:

Parsons is looking for an amazingly talented IT Support Technician to join our team! In this role you will get to support the Project Manager on various IT projects that enhance the fabric of our community.

What You'll Be Doing:

  • Provides analytical and IT technical support remotely to end users of Parsons personal computers, workstations and related software and hardware.

  • Answers end user IT questions and troubleshoots standard IT issues, questions, problems and failures with Parsons hardware, software, peripherals or workstations, remotely via telephone, email or Instant Messenger.

  • Recognizes, categorizes and isolates end user questions, issues and problems; either resolves the situation or refers it to more senior Service Desk staff or to other Parsons IT groups.

  • Researches and develops solutions for standard software and hardware questions, issues, problems and failures.

  • Maintains a good general knowledge of the MIS environment and the technologies associated with individual computers, workstations, software and associated hardware as well as the Parsons standard workstation configurations.

  • Documents and reports all service requests and their outcome, following standard Parsons procedures and practices.

  • Provides Service Desk on call support for nonbusiness hours (Weekends and Holidays).

What Required Skills You'll Bring:

  • High School Diploma or equivalent and 2+ years of related work experience providing support to end users (or an equivalent combination of work experience and education)

  • A basic knowledge of Microsoft operating systems and applications as well as knowledge of personal computer technology and hardware.

  • Familiarity of the MIS environment.

  • Ability for identifying, analyzing and resolving common technical issues, questions and problems with the personal computers, workstations, software and associated hardware.

  • Ability to write basic documents (may include email or memos)

What Desired Skills You'll Bring:

  • At least one Microsoft or Cisco Certification is preferred.

Security Clearance Requirement:

NoneThis position is part of our Corporate team.For over 80 years, Parsons Corporation, has shaped the future of the defense, intelligence, and critical infrastructure markets. Our employees work in a close-knit team environment to find new, innovative ways to deliver smart solutions that are used and valued by customers around the world. By combining unique technologies with deep domain expertise across cybersecurity, missile defense, space, connected infrastructure, transportation, smart cities, and more, we're providing tomorrow's solutions today.Salary Range: $22.93 - $40.14We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, dental, vision, paid time off, Employee Stock Ownership Plan (ESOP), 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle!Parsons is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status or any other protected status.We truly invest and care about our employee's wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest-APPLY TODAY!

Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer tohttps://www.parsons.com/fraudulent-recruitment/.

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