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Techmate

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On Demand IT Support - Freelance/Consultant

Houston, TX · On-site

$45/hr

We are seeking freelancers/consultants for on site IT Support in the Houston, TX area to join our team! As a team member, you will assist our clients with resolving a range of computer-related issues ...

Raymour & Flanigan

Freelance Studio Photographer

Liverpool, NY · On-site

$60.25 - $68.25/hr

Freelance / Project-Based with consistent weekly work anticipated Compensation: Hourly freelance ... Stay informed on emerging tools and technologies, including AI-assisted workflows that support ...

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How much do freelance tech support jobs pay per year?

As of Jun 8, 2026, the average yearly pay for freelance tech support in the United States is $43,480.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $47,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Freelance Tech Support specialist, and why are they important?

To thrive as a Freelance Tech Support specialist, you need solid troubleshooting skills, a comprehensive understanding of hardware and software systems, and often a background in IT or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote support tools (such as TeamViewer or LogMeIn), ticketing systems, and diagnostic utilities is typically required. Strong communication, patience, and customer service skills help you explain technical issues clearly and build trust with clients. These abilities are crucial to efficiently resolving problems, maintaining client satisfaction, and sustaining a successful freelance business.

What are some common challenges freelance tech support professionals face when managing multiple clients?

Freelance tech support specialists often juggle several clients with varying technical needs and priorities, which can make time management and communication challenging. Each client may use different systems, software, and hardware, requiring you to quickly adapt and troubleshoot a wide range of issues. Additionally, balancing urgent requests while maintaining regular maintenance can be demanding, so setting clear expectations and boundaries is essential. Staying organized and using ticketing or project management tools can help you manage workloads efficiently and maintain high-quality service across all clients.

What is the difference between Freelance Tech Support vs IT Support Specialist?

AspectFreelance Tech SupportIT Support Specialist
CredentialsVaries; often self-taught or certifications like CompTIA A+Typically requires certifications like CompTIA A+ or Network+
Work EnvironmentRemote or on-site, independent contractsUsually in-house or helpdesk environments
Employer/Industry UsageFreelance platforms, small businesses, startupsCorporations, IT departments, managed service providers
Search/Comparison IntentLooking for flexible, independent tech support servicesSeeking full-time or part-time IT support roles

Freelance Tech Support offers flexible, independent services often on a contract basis, suitable for small businesses or individuals. IT Support Specialists typically work within organizations, providing ongoing technical assistance as part of a team. Both roles require technical skills and certifications, but their work environments and employment structures differ significantly.

What Are Freelance Tech Support Jobs?

Freelance tech support jobs are any positions in which you provide help for computer software and hardware related issues. In this career, you are an independent contractor that handles customer service responsibilities for technology. You decide if you want to accept a contract or not and assist the client until you resolve the issue completely. Your duties include listening to a client's problem, answering questions, monitoring networks, managing system administration, updating software, replacing hardware, testing systems, installing both software and hardware, and resolving connectivity problems. Freelance IT jobs may require you to visit a location or solve issues over the phone. An information technology engineer is a common job title in this field.

What is freelance tech support?

Freelance tech support refers to independent professionals who provide technical assistance and troubleshooting services to individuals or businesses on a contract or per-project basis, rather than as full-time employees. These freelancers help solve issues related to computers, software, networks, and other technology, often working remotely or on-site as needed. They may handle tasks such as installing software, removing viruses, setting up networks, or providing user training. Freelance tech support offers flexible solutions for clients who need expert help without hiring permanent staff.
More about Freelance Tech Support jobs
What cities are hiring for Freelance Tech Support jobs? Cities with the most Freelance Tech Support job openings:
What are the most commonly searched types of Tech Support jobs? The most popular types of Tech Support jobs are:
What states have the most Freelance Tech Support jobs? States with the most job openings for Freelance Tech Support jobs include:
What job categories do people searching Freelance Tech Support jobs look for? The top searched job categories for Freelance Tech Support jobs are:
Freelance Tech Support jobs near you
Infographic showing various Freelance Tech Support job openings in the United States as of May 2026, with employment types broken down into 17% Part Time, and 83% Contract. Highlights an 72% Physical, 2% Hybrid, and 26% Remote job distribution, with an average salary of $43,480 per year, or $20.9 per hour.
IT Support Specialist - Freelance

IT Support Specialist - Freelance

Sawhorse Productions

Los Angeles, CA • On-site

$45 - $60/hr

Contractor

Posted 11 days ago

Job description

JOIN THE SAWHORSE TEAM

Sawhorse Productions is a Los Angeles based, Award winning full-service creative studio turning ideas into unforgettable experiences through captivating branded content, viral social moments, and groundbreaking interactive experiences. We partner with industry-leading brands, artists, and studios such as Walmart, Google, NBCUniversal, Fanatics, Toyota, Pepsi and Alo to deliver industry leading, innovative multi-platform content. At Sawhorse, we believe in fostering a culture of collaboration, creativity, and relentless excellence while shaping the future of digital storytelling.
Our projects include:

  • Branded content
  • Social/Digital Content
  • Broadcast commercials 
  • UGC Gaming platform experiences
  • Interactive/Web3 activations (AR, VR, MR, AI)

We are seeking a freelance sharp, solution orientated IT Support Specialist to provide on-site coverage for our LA studio during a short-term absence of our IT Manager. This is a reactive support role focused on keeping the studio running smoothly: handling emergency onboards and offboards, responding to last minute requests from the team, and serving as the on the ground point of contact for anything that cannot wait. You will be working from a detailed playbook prepared specifically for this engagement, with our IT Manager reachable for escalations.

Our office is located in Los Angeles. While we are a remote-first company, hybrid in-office presence will be required in emergency situations or where critical tasks are required.

Requirements

  • Identity & Access Management: Execute onboards, offboards, and access changes through Okta, Airtable, and Microsoft accounts, following documented procedures for our standard provisioning workflows.
  • Reactive Helpdesk Support: Field incoming tickets and requests from staff and partners, triaging and resolving issues within agreed response windows.
  • Mac & PC Troubleshooting: Troubleshoot hardware and software issues across our primarily Mac environment, with PC support for our editorial workstations.
  • Emergency Response: Respond to time-sensitive infrastructure issues using documented escalation paths, including server downtime scenarios and partner-facing access incidents.
  • Studio Security Compliance: Maintain studio-grade security practices in line with major entertainment partner requirements while working within the systems and policies already in place.
  • Documentation Adherence: Follow the detailed runbook prepared for this engagement and log all actions taken so the IT Manager has a clear handover when coverage ends.
  • Stakeholder Communication: Communicate clearly with internal team members, producers, and external partners about issue status, expected resolution times, and any escalations.
Qualifications
  • Experience: 3+ years of experience in IT support roles, ideally at Level 2 or above, within a creative studio, production company, agency, or post-production environment.
  • Okta Expertise: Hands-on experience administering Okta for user provisioning, deprovisioning, and access management. This is the most critical technical skill for the role.
  • Cross-Platform Support: Strong working knowledge of both macOS and Windows in a mixed creative studio environment, including troubleshooting for editorial and creative workstations.
  • Studio Tooling: Working familiarity with Airtable, Google Workspace, Slack, and the core platforms used to run a modern creative studio.
  • Procedural Discipline: Demonstrated ability to follow documented procedures precisely and operate within clearly defined boundaries of responsibility.
  • Composure Under Pressure: Track record of staying calm and methodical when handling time-sensitive issues in high-stakes production environments.
  • Responsiveness: Ability to respond to support requests quickly during core working hours and meet tight SLAs for emergency situations.
  • Trust & Discretion: Comfortable handling elevated administrative access responsibly, including familiarity with sensitive partner data and studio security requirements.
  • Communication: Clear, professional written and verbal communication with both technical and non-technical stakeholders.
Nice To Have's
  • Prior experience covering for an absent IT lead or short-term contract coverage assignments
  • Familiarity with studio-grade security compliance frameworks used by major entertainment partners (TPN, MPA best practices)
  • Experience supporting editorial, VFX, or post-production teams on Mac & Windows based workstations
  • Exposure to Microsoft security tooling and entertainment studio audit processes
  • Network and server troubleshooting fundamentals beyond identity management

Benefits

$45 - $60 per hour depending on experience


EEO Statement

Sawhorse Productions is an equal employment opportunity employer. All employees and applicants are evaluated on the basis of their qualifications, consistent with applicable state and federal laws. In addition, Sawhorse Productions will provide reasonable accommodations for qualified individuals with disabilities. Sawhorse Productions will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and federal law.

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