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On Call Tech Support Jobs in Baltimore, MD (NOW HIRING)

APGFCU

IT Support Analyst

Edgewood, MD · On-site

The IT Support Analyst would be responsible for the areas of system support and operational support ... Must be available to work after hours and to be on call 24x7x365. Technical: * Troubleshooting and ...

ClifyX

Branch Support Specialist

Baltimore, MD · On-site

$19.25 - $24.75/hr

Collaborate with local and global IT teams across multiple platforms * Follow and enforce client IT policies and procedures * Participate in on-call rotation for after-hours and weekend support

Wilson Vet Co.

IT Technical Lead

Baltimore, MD · On-site

... on-call rotation, event support, and after-hours support. • Support onboarding and technical ... t or advanced technical support experience required. • Understanding of business IT ...

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All JobsOn Call Tech Support JobsOn Call Tech Support Jobs in Baltimore, MD

On Call Tech Support information

See Baltimore, MD salary details

$26.8K

$43.2K

$65.6K

How much do on call tech support jobs pay per year?

As of Aug 13, 2026, the average yearly pay for on call tech support in Baltimore, MD is $43,204.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,300.00 and $46,700.00 per year, depending on experience, location, and employer.

What is the difference between On Call Tech Support vs Help Desk Technician?

AspectOn Call Tech SupportHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Similar certifications often required, such as CompTIA A+ or Microsoft Certified
Work EnvironmentOften remote or on-site, available 24/7 for urgent issuesPrimarily office or remote, handling daily user support during business hours
Employer & IndustryIT service providers, tech support companies, internal IT teamsCorporate IT departments, tech support centers, MSPs
Search & Comparison IntentPeople seeking urgent, on-demand technical assistance outside regular hoursIndividuals looking for daily troubleshooting and user support roles

On Call Tech Support focuses on providing immediate, often urgent assistance outside regular hours, while Help Desk Technicians handle routine support during standard business times. Both roles require similar certifications and work in related environments, but their primary functions and schedules differ.

What is an on call tech support?

An On Call Tech Support is a technical professional who is available outside of regular business hours to assist users with urgent technical issues or system failures. They provide remote or on-site troubleshooting, resolve software or hardware problems, and ensure that IT systems remain operational. On Call Tech Support staff are typically scheduled to be available during nights, weekends, or holidays, responding to emergencies as they arise. Their role is crucial for organizations that require 24/7 IT support to minimize downtime and maintain productivity.

What are the key skills and qualifications needed to thrive as an on call tech support?

To thrive as an On Call Tech Support, you need strong troubleshooting abilities, technical knowledge of hardware and software systems, and typically at least an associate degree in IT or a related field. Familiarity with remote desktop tools, ticketing systems, and common operating systems (such as Windows, macOS, or Linux) is essential. Excellent communication, patience, and problem-solving skills help you effectively assist users in high-pressure situations. These skills ensure timely resolution of technical issues, minimize downtime, and maintain customer satisfaction.

What are some common challenges faced by on call tech support professionals, and how can they prepare for them?

On Call Tech Support professionals often encounter urgent and unpredictable technical issues, requiring them to troubleshoot a wide range of problems at any hour. A major challenge is managing multiple requests simultaneously while maintaining clear communication with users who may be stressed or frustrated. To prepare, it's helpful to build strong problem-solving skills, become familiar with the organization's systems and documentation, and develop strategies for prioritizing tasks under pressure. Being adaptable and maintaining composure during high-stress situations are crucial for success in this role.

What are the most commonly searched types of Tech Support jobs in Baltimore, MD?

The most popular types of Tech Support jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for On Call Tech Support jobs?

Cities near Baltimore, MD with the most On Call Tech Support job openings:

On Call Tech Support jobs near you
Infographic showing various On Call Tech Support job openings in Baltimore, MD as of August 2026, with employment types broken down into 85% Full Time, and 15% Contract. Highlights an 84% In-person, 8% Hybrid, and 8% Remote job distribution, with an average salary of $43,204 per year, or $20.8 per hour.

IT Support Analyst

APGFCU

Edgewood, MD • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Job description

Where Banking Feels Like Belonging
At APGFCU, our values are at the heart of everything we do, empowering us as leaders in the credit union movement. We prioritize purpose and connection in how we serve our members, co-workers and communities - helping to navigate life's little and big moments.
APGFCU - Your Community Credit Union! For over 80 years, APGFCU has shared our financial experience and provided valuable products and services to build stability and financial independence, one member at a time. We are looking for those who want to join this movement and become a part of a growing organization. We offer competitive pay and great benefits.
SUMMARY: Reports to the VP of IT Operations under the general direction of the Lead Operations Analyst. The operations group serves as the core service group within the IT organization in support of member/customer and staff service. The IT Support Analyst would be responsible for the areas of system support and operational support. This includes desktop support and peripherals, networking, user onboarding and exit, application troubleshooting and install.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Daily Operations and Support:
  • Provide operational support to include identifying, prioritizing, and resolving issues on the entire infrastructure. Escalate chronic or unresolved issues to the leadership team.
  • Provide user account maintenance across systems and applications to include user account setup and permissions; in accordance with APGFCU guidelines.
  • Device provisioning and administration using Intune.
  • Perform diversified duties from core system operations through infrastructure troubleshooting, monitoring, and maintenance. This includes network, application, and infrastructure troubleshooting and may require work with vendors to ensure continuous operations.
  • Coordinate and provide for efficient operation of all desktops, thin clients and associated peripheral equipment. Consult with employees concerning the use of desktop hardware, software, and centralized/internet-based applications.
  • Provide administration, support and installation of hardware and software. Hardware includes desktops, printers, peripherals, etc. Desktop application installation and troubleshooting.
  • Purchasing of hardware and software to meet organization needs.
  • Participate in and implements components of the IT Risk Management plan in accordance with standards and procedures. This includes participation in the annual execution of disaster recovery testing; provide support for all audit & assessment activities, and adherence to established security standards and procedures.
  • Must be available to work after hours and to be on call 24x7x365.

Technical:
  • Troubleshooting and Resolution. Diagnose and resolve software, hardware, and network problems.
  • User Support. Provide technical assistance to users via phone, email, or in-person.
  • Hardware and Software Management. Install, configure, and maintain hardware and software, including upgrades and integrations. Using tools like Intune and O365.
  • Problem Documentation. Document support calls, issues, and solutions for future reference. Maintain documentation pertaining to applications, desktops and the network.
  • Escalation and Collaboration. Escalate complex issues to higher-level support or engineers.
  • Training and Documentation. Provide training and documentation to users on new systems or software.
  • System Maintenance. Perform scheduled maintenance, upgrades, and system tests.
  • Inventory Management. Manage stock of equipment, components, and other supplies. Managing system software and hardware inventory and asset tags. Coordinate the proper disposal of old technology. Ensure that the licensing is accurate and maintained. Adheres to the established change management and turnover log procedures.
  • Participate in annual disaster recovery testing. Ensure all recovery point objectives are met according to procedures.
  • Recommend and where appropriate implement process improvements in the infrastructure and operations. Recommend software needs based on operational observation.
  • Participate in project teams to represent the operational needs of the organization.
  • Partner with the IT team to identify, implement and maintain security for supported systems in keeping with APGFCUs security policies.

Professional Development:
  • Remain current with developments in the information technology field and their potential impact on the Credit Union's present and future needs.
  • Continue technical professional development through seminars and workshops, membership in technical and professional organizations, and through reading technical publications and journals.
  • Network with others in the credit union industry and interface with vendors.
  • Maintain certifications requirements and work towards acquiring new certifications as required.

Other: Perform additional responsibilities as assigned.
ADDITIONAL: Responsible for completion of applicable training and compliance on federal regulations and APGFCU policies and procedures as related to the duties of this position (Bank Secrecy Act, Information Security as examples, if applicable).
EDUCATION: Bachelor's Degree in Information Technology or related field. Experience can be credited in lieu of education. Extensive knowledge of Desktop and Network Operating Systems on a Wide Area Network preferred. Certification in the following areas is preferred. (MCITP, VCP VMware, Azure Cloud Services).
EXPERIENCE: Three to five years of work experience in administration and support of a LAN/WAN environment consisting of Microsoft servers, Intune, O365, VMware, Linux, Cisco routers and switches in a large-scale networking environment. Experience with Microsoft Office (Word, Excel, Outlook, Access) Microsoft Server domain, Active Directory Management, Azure, Intune, O365 thin client, virtualization and Windows networking required. Hands on experience with desktop application installs, client server installation, virtualization, application implementation and troubleshooting required.
Compensation information: Offers are based on experience and education.
$53,800 - $86,000 annually
APGFCU provides comprehensive benefits such as: medical and dental (shared expense), vision, 401(k), life and disability insurance, flexible spending account, employee assistance program, referral program, educational assistance, holidays, annual leave and sick leave.
PHYSICAL DEMAND: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is frequently required to sit, stoop, kneel, or crouch. The employee must frequently lift and/or move up to 25 pounds, and be capable of transporting related supplies and equipment. Specific vision abilities by this job include vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.
KNOWLEDGE, SKILLS AND ABILITIES: Ability to handle day-to-day operations, troubleshooting network connectivity problems and application issues. Must be skilled in communications, teamwork, problem solving and organization.
APGFCU is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability to Protected Veteran status. Please use the attached link to view the EEO law poster http://www1.eeoc.gov/employers/poster.cfm
APGFCU is committed to working with and providing reasonable accommodations to persons of all abilities, including persons with disabilities. If you need a reasonable accommodation for any part of the employment process, please send to the Human Resources Department and let us know the nature of your request and your contact information. Reasonable accommodations are considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodations will be responded to from this e-mail address.
APGFCU participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You can view the details by clicking here or returning to the careers homepage.
APGFCU participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE.UU.. Puede ver los detalles haciendo clic aquí o regresando a la página de inicio de carreras profesionales.

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