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Overnight Tech Support Jobs in Baltimore, MD (NOW HIRING)

Soliant Health

CT Technologist in Laurel, MD

Laurel, MD · On-site

$22.10 - $56/hr

Step into a vital healthcare imaging role specializing in CT and PET/CT technology, supporting ... Ability to work independently during overnight hours Responsibilities: * Perform high-quality CT ...

Forward Healthcare

Sleep Technologist I

Baltimore, MD · On-site

$35 - $37/hr

The Sleep Technologist will conduct overnight sleep studies, analyze and interpret sleep data, and provide technical support to the clinical team. This role requires high clinical expertise ...

Worldwide TechServices

Dynamic PC Support

Laurel, MD · On-site

Company Description Worldwide TechServices is a global leader in delivering technology services and ... Ability to drive long distances, and occasional overnight assignments within other geographies

Worldwide TechServices

Dynamic PC Support

Baltimore, MD · On-site

$18/hr

Company Description Worldwide TechServices is a global leader in delivering technology services and ... Ability to drive long distances, and occasional overnight assignments within other geographies

Worldwide TechServices

Dynamic PC Support

Laurel, MD · On-site

$18/hr

Company Description Worldwide TechServices is a global leader in delivering technology services and ... Ability to drive long distances, and occasional overnight assignments within other geographies

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All JobsTech Support JobsOvernight Tech Support JobsOvernight Tech Support Jobs in Baltimore, MD

Overnight Tech Support information

See Baltimore, MD salary details

$26.8K

$43.2K

$65.6K

How much do overnight tech support jobs pay per year?

As of Aug 22, 2026, the average yearly pay for overnight tech support in Baltimore, MD is $43,202.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,300.00 and $46,700.00 per year, depending on experience, location, and employer.

What does an overnight tech support do?

An Overnight Tech Support professional provides technical assistance to customers or employees during nighttime hours, typically outside of regular business operations. Their responsibilities include troubleshooting technical issues, resolving system outages, responding to help desk tickets, and ensuring that critical IT systems remain operational overnight. This role is essential in organizations that operate 24/7 or need around-the-clock technical coverage to support global operations or maintain uptime.

What are the key skills and qualifications needed to thrive as an overnight tech support?

To thrive as an Overnight Tech Support specialist, you need strong troubleshooting abilities, technical knowledge of hardware and software, and typically a degree or certification in IT or a related field. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and common operating systems is essential. Excellent communication, patience, and the ability to work independently at odd hours are standout soft skills. These competencies ensure prompt resolution of technical issues and reliable support for users during off-peak hours.

What are some common challenges faced by overnight tech support, and how can they be addressed?

Overnight Tech Support professionals often encounter unique challenges such as limited access to on-site resources, handling escalated or unresolved issues from earlier shifts, and managing periods of low supervision. To address these, it's important to develop strong problem-solving skills, maintain clear communication with other team members through handoff notes or ticketing systems, and proactively seek training on troubleshooting a wide range of issues. Building a routine and staying organized during quieter hours can also help maximize productivity and job satisfaction.

What are the most commonly searched types of Tech Support jobs in Baltimore, MD?

The most popular types of Tech Support jobs in Baltimore, MD are:

What are popular job titles related to Overnight Tech Support jobs in Baltimore, MD?

For Overnight Tech Support jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Overnight Tech Support jobs in Baltimore, MD look for?

The top searched job categories for Overnight Tech Support jobs in Baltimore, MD are:

Overnight Tech Support jobs near you
Infographic showing various Overnight Tech Support job openings in Baltimore, MD as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $43,202 per year, or $20.8 per hour.

Customer Support Specialist 1 - 2

iNovex Information Systems

Columbia, MD • On-site

$102K - $173K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 16 days ago

Job description

Job Brief
Tier 1 (Service Desk) and Tier 2 (Escalation)
Job Description
Are you ready to become a RealmOne WARRIOR?
RealmOne was built on the principle that people matter first and foremost. We believe in providing a strong work/life balance by investing in our employees and encouraging professional and personal growth. We do this by offering exceptional benefits, flexible schedules, and the tools necessary to achieve success through paid training, mentoring, and the opportunity to work alongside top-notch industry professionals.
Join us on this journey as we execute this mission-critical contract providing architecture, engineering, integration, and maintenance across a multiple classification Enterprise network.
Your effort and expertise are crucial to the success and execution of this impactful mission. This opportunity supports an Enterprise IT contract with a team of Customer Service Specialists, Database Engineers, Information Systems Security Officers, Information Systems Security Engineers, SharePoint Developers, Systems Engineers, Network Engineers, and IT Engineers responsible for the architecture, engineering, integration, operations, maintenance and sustainment of multi-level Enterprise IT environment.
This position includes Shift Work.
Job Description:
  • The Customer Support Specialist is primarily responsible for providing first contact resolution for Tier 1 (Service Desk) and Tier 2 (Escalation) support via the telephone, email and chat. The CSS will provide a high-level of customer service and support to ensure each customer feels they are getting the attention they need and the IT support for problem resolution.
  • Willing to work overnight shift from 2300 - 0700 Sun-Thu/Tues-Sat/Mon-Fri.
  • Availability to work weekends and holidays.

The Customer Support Specialist shall possess the following capabilities:
  • Primary responsibility is to provide first contact resolution for Tier 1 (Service Desk) and Tier 2 (Escalation) support via the telephone, email and chat
  • Provide a high-level of customer service and support to ensure each customer feels they are getting the attention they need and the IT support for problem resolution
  • Responsible for recording, categorizing, prioritizing, and responding to basic user and system issues, as well as, resolving more complex user and system issues
  • Enter and track tickets for the requesting organization
  • Responsible for attending meetings that affect Help Desk Process and Procedures
  • Effectively communicate ticket follow-ups, system updates, improvements and outages to the customer to ensure they are well informed of current status
  • Solve problems using documented Standard Operating Procedures (SOP)
  • Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all the client/server/storage/network devices, etc.
  • Provides support for the escalation and communication of status to agency management and global customers

Certifications Required:
  • Security+CE

Qualifications:
  • CSS1
    • Able to prioritize and execute tasks in a high-pressure environment
    • Strong customer service skills and the ability to work in a team-oriented, collaborative environment
  • CSS2
    • 3-7 years of experience
    • Able to prioritize and execute tasks in a high-pressure environment
    • Strong customer service skills and the ability to work in a team-oriented, collaborative environment.

Position requires active Security Clearance with appropriate Polygraph
Pay Range: 102,000 - 173,000
The RealmOne pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Our approach to crafting offers considers various factors to establish an equitable and competitive compensation package. These considerations include, but are not limited to, the extent and intricacy of the role's responsibilities, the candidate's educational background, their work experience, and the specific competencies crucial for success in the role.
RealmOne Benefits:
  • Healthcare Coverage + Insurance: Medical: Three (3) rich healthcare options through CareFirst with 100% or majority company-paid premiums. Tax-advantaged health savings account available with generous employer contribution. Dental + Vision: 100% employer-paid for employees and family with buy-up option available.
  • Retirement + Savings: 401K - 10% TOTAL CONTRIBUTION - 5% safe harbor - 5% annual profit share. Immediate vested, no match required!
  • Paid Time Off + More: 4 weeks starting PTO - 11 federal holidays + 2 floating holidays - Paid hours for company-required training.
  • Career Growth + Development: Access to FREE 24/7 learning via Udemy - Opportunities to participate in tech councils, industry initiatives, etc. - $7,500 annual Educational & Professional Development Assistance.
  • MORE BENEFITS...FOR EVERY LIFESTYLE! - Paid parental leave - Adoption assistance - Annual swag drops - Flexible work schedules - -Generous referral bonus program - Employee appreciation + family-friendly corporate events ...and much more.

ABOUT US
  • RealmOne is a mid-sized science and technology company dedicated to solving our customers' toughest mission challenges.
  • Headquartered in Columbia, MD., RealmOne supplies advanced cybersecurity, data science and software engineering services and products to customers in the Government and commercial sectors.
  • RealmOne delivers encompassing mission assurance and critical systems support to government customers across various U.S. locations to include Colorado, Georgia, Hawaii, Texas, Utah, and Virginia.
  • RealmOne has earned numerous awards, including being named a Top Workplace by the Baltimore Sun. With more than 30+ active contracts, 12 of which are prime, RealmOne stands as a premier innovator supporting the Government and Department of Defense, with team members located nationwide.

Disclaimer: Benefits packages offered by RealmOne are subject to variation and may differ based on work location, clearance level, and other eligibility criteria. Specific eligibility, availability, and scope of benefits are not guaranteed, may differ from those generally described, and remain subject to modification at the sole discretion of the company.

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