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Overnight Tech Support Jobs in Baltimore, MD (NOW HIRING)

Soliant Health

CT Technologist in Laurel, MD

Laurel, MD · On-site

$22.10 - $56/hr

Step into a vital healthcare imaging role specializing in CT and PET/CT technology, supporting ... Ability to work independently during overnight hours Responsibilities: * Perform high-quality CT ...

Forward Healthcare

Sleep Technologist I

Baltimore, MD · On-site

$35 - $37/hr

The Sleep Technologist will conduct overnight sleep studies, analyze and interpret sleep data, and provide technical support to the clinical team. This role requires high clinical expertise ...

Worldwide TechServices

Dynamic PC Support

Laurel, MD · On-site

Company Description Worldwide TechServices is a global leader in delivering technology services and ... Ability to drive long distances, and occasional overnight assignments within other geographies

Worldwide TechServices

Dynamic PC Support

Baltimore, MD · On-site

$18/hr

Company Description Worldwide TechServices is a global leader in delivering technology services and ... Ability to drive long distances, and occasional overnight assignments within other geographies

Worldwide TechServices

Dynamic PC Support

Laurel, MD · On-site

$18/hr

Company Description Worldwide TechServices is a global leader in delivering technology services and ... Ability to drive long distances, and occasional overnight assignments within other geographies

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Overnight Tech Support information

See Baltimore, MD salary details

$26.8K

$43.2K

$65.6K

How much do overnight tech support jobs pay per year?

As of Aug 30, 2026, the average yearly pay for overnight tech support in Baltimore, MD is $43,204.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,300.00 and $46,700.00 per year, depending on experience, location, and employer.

What does an overnight tech support do?

An Overnight Tech Support professional provides technical assistance to customers or employees during nighttime hours, typically outside of regular business operations. Their responsibilities include troubleshooting technical issues, resolving system outages, responding to help desk tickets, and ensuring that critical IT systems remain operational overnight. This role is essential in organizations that operate 24/7 or need around-the-clock technical coverage to support global operations or maintain uptime.

What are the key skills and qualifications needed to thrive as an overnight tech support?

To thrive as an Overnight Tech Support specialist, you need strong troubleshooting abilities, technical knowledge of hardware and software, and typically a degree or certification in IT or a related field. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and common operating systems is essential. Excellent communication, patience, and the ability to work independently at odd hours are standout soft skills. These competencies ensure prompt resolution of technical issues and reliable support for users during off-peak hours.

What are some common challenges faced by overnight tech support, and how can they be addressed?

Overnight Tech Support professionals often encounter unique challenges such as limited access to on-site resources, handling escalated or unresolved issues from earlier shifts, and managing periods of low supervision. To address these, it's important to develop strong problem-solving skills, maintain clear communication with other team members through handoff notes or ticketing systems, and proactively seek training on troubleshooting a wide range of issues. Building a routine and staying organized during quieter hours can also help maximize productivity and job satisfaction.

What are the most commonly searched types of Tech Support jobs in Baltimore, MD?

The most popular types of Tech Support jobs in Baltimore, MD are:

What are popular job titles related to Overnight Tech Support jobs in Baltimore, MD?

For Overnight Tech Support jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Overnight Tech Support jobs in Baltimore, MD look for?

The top searched job categories for Overnight Tech Support jobs in Baltimore, MD are:

Overnight Tech Support jobs near you
Infographic showing various Overnight Tech Support job openings in Baltimore, MD as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $43,204 per year, or $20.8 per hour.

Technical Support Specialist - Weekday Overnight - Government

Baltimore, MD • On-site

Relativity
See more jobs at Relativityexternal

$54K - $80K/yr

Other

Re-posted 23 days ago

Job description

Posting Type

Remote

Job Overview

The Technical Support Specialist provides technical support to a mix of technical and non-technical customers by diagnosing, troubleshooting, repairing and debugging complex software and/or networked systems. You will have frequent phone and email interaction with our customers and require the development of in-depth technical product, SQL, network and server knowledge and exceptional customer service skills.
On a daily basis, the Technical Support Specialist creates, resolves, and maintains tickets, while working to resolve issues and escalate tickets to other teams and verticals. It is essential that the Technical Support Specialist maintains accurate records of all activities and interactions in Salesforce and responds to customers within identified service level agreements. You will inform management of important issues regarding personnel, performance, customer perception, and project statuses, and work with colleagues to ensure quality service. This role will report to the Manager of Customer Support. The working hours are Monday to Friday 11:00 PM to 8:00 AM Central US (United States) Time, and the weekday overnight shift offers a compensation differential.
Due to specific customer contract requirements, this position requires that the successful candidate be a U.S. citizen. As a condition of your role supporting the RelativityOne Government product, you are required to obtain a Public Trust clearance. The process for obtaining the Public Trust clearance will be handled by the federal government and could include additional background screening regarding criminal history, drug use, financial records, and a character assessment. If you are unable to obtain the Public Trust clearance, you will be unable to work on the RelativityOne Government product, and your employment, if still in effect, may be terminated. Obtaining Public Trust clearance offers an additional compensation differential.

Job Description and Requirements

Your Role in Action: Technical Skills/Responsibilities

  • Use SQL applications and tools to run basic SQL queries

  • Respond tocustomerquestions, problems, and work requestson a daily basis

  • Develop anexpertisein company products and services and the initiative to take an active role in sharing this knowledge with customers

  • Partner with senior level team members as needed to troubleshoot and resolve customer incidents

  • Have or develop the experience to capably perform theTechnical Support Specialistposition responsibilities

Policy and Procedure Skills

  • Followappropriate proceduresfor creating, categorizing, updating, escalating, transitioning, and resolving tickets. Attention to proper detail when coding and documenting tickets is essential foraccuratereporting andmaintaininghistorical ticket data

  • Monitor assigned open tickets, contact customers, and update tickets ona timelybasis

  • Provide responsive support tocustomers during normal shift hours, when scheduled for early and late shifts, and asidentifiedfor on-call or as requested by management. Early/Late shifts andon-callcould berequired ofthe qualifiedTechnical Support Specialiststaff

  • Complete all daily tasks and projects

  • Track time daily

Expectations of the Role

  • Provide excellent customer service using the communication methodsdesignatedby Relativity

  • Flexible to work a9-hourMonday-Friday overnightshift from11pm-8amCST with a 1-hour meal break, on-call schedule, or othertime framesspecified by management

  • Able to work an 8/9-hour Monday-Friday shift from 8am-5pm CST with meal break for the first 3 months of onboarding

  • Demonstrate initiative to learn new skills, such as SQL applications and tools to run basic SQL queries

  • Meet identified goalsregardingcustomer service tech support metrics

  • Commitment to and consistent demonstration of core company values

Your Skills

  • Customer support experience

  • Customer-focused and ability to understand expectations

  • Direct experience supportingcustomers as a primary contact or lead using phone and email

  • Experience troubleshooting complex issues

  • SQL and Windows platform experience

  • Travel 10% of the time

Relativity is committed to competitive, fair, and equitable compensation practices.

This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.

The expected salary range for this role is between following values:

$54,000 and $80,000

The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.

Required Skills:

Application Management, Database Management, Project Management, Requirements Gathering, Software Development, Software Development Life Cycle (SDLC), Structured Query Language (SQL), System Implementations, Systems Analysis, Technical Support

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