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Tech Support Jobs in Iowa (NOW HIRING)

Ubertal Inc

IT Support Specialist

Mount Pleasant, IA · On-site

Title: IT Support Specialist | Field Services | Corrections Technology Location: On-site -- Mount Pleasant, Iowa, United States Duration: Contract | Full-Time Experienced IT Support Specialist ...

Guardian Pharmacy

IT Support Specialist

Ankeny, IA

Support Growth. At Guardian Pharmacy, technology is critical to delivering exceptional service - and behind every successful operation is a responsive, solutions-focused IT team. We're looking for an ...

Versova

IT Support Technician

Des Moines, IA · On-site

$21 - $28.75/hr

Job Title: IT Support Technician II Department: IT Department Location: Des Moines, Iowa (No relocation offered for this position) Reports To: IT Regional Manager Job Type: Full Time onsite Job ...

Bank Iowa

IT Support Specialist

West Des Moines, IA · On-site

Description What You'll Be Doing As an IT Support Specialist at Bank Iowa, this role serves as the first point of contact for Bank Iowa team members seeking technical assistance over the phone, chat ...

Bank Iowa

IT Support Specialist

West Des Moines, IA · On-site

Description What You'll Be Doing As an IT Support Specialist at Bank Iowa, this role serves as the first point of contact for Bank Iowa team members seeking technical assistance over the phone, chat ...

Landus

IT Support Technician - Level 2

Bradford, IA · On-site

$20.50 - $28.25/hr

Summary: The IT Support Technician is responsible for providing hands-on and remote IT support across Landus locations, with a strong emphasis on field-based technical work in industrial/ag ...

Landus

IT Support Technician - Level 2

Early, IA · On-site

$19.25 - $26.50/hr

The IT Support Technician is responsible for providing hands-on and remote IT support across Landus locations, with a strong emphasis on field-based technical work in industrial/ag environments. This ...

Landus Cooperative

IT Support Technician - Level 2

Early, IA · On-site

$19.25 - $26.50/hr

Summary: The IT Support Technician is responsible for providing hands-on and remote IT support across Landus locations, with a strong emphasis on field-based technical work in industrial/ag ...

Landus

IT Support Technician - Level 2

Greene, IA · On-site

$19.50 - $26.75/hr

Summary: The IT Support Technician is responsible for providing hands-on and remote IT support across Landus locations, with a strong emphasis on field-based technical work in industrial/ag ...

Landus

IT Support Technician - Level 2

Humboldt, IA · On-site

$20.75 - $28.25/hr

Summary: The IT Support Technician is responsible for providing hands-on and remote IT support across Landus locations, with a strong emphasis on field-based technical work in industrial/ag ...

Landus

IT Support Technician - Level 2

Greene, IA · On-site

$19.50 - $26.75/hr

The IT Support Technician is responsible for providing hands-on and remote IT support across Landus locations, with a strong emphasis on field-based technical work in industrial/ag environments. This ...

Landus

IT Support Technician - Level 2

Humboldt, IA

$20.75 - $28.25/hr

The IT Support Technician is responsible for providing hands-on and remote IT support across Landus locations, with a strong emphasis on field-based technical work in industrial/ag environments. This ...

Landus

IT Support Technician - Level 2

Bradford, IA · On-site

$20.50 - $28.25/hr

The IT Support Technician is responsible for providing hands-on and remote IT support across Landus locations, with a strong emphasis on field-based technical work in industrial/ag environments. This ...

Landus

IT Support Technician - Level 2

Early, IA · On-site

$19.25 - $26.50/hr

Summary: The IT Support Technician is responsible for providing hands-on and remote IT support across Landus locations, with a strong emphasis on field-based technical work in industrial/ag ...

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All JobsTech Support JobsTech Support Jobs in Iowa

Tech Support information

See Iowa salary details

$25.4K

$40.8K

$62K

How much do tech support jobs pay per year?

As of Jul 7, 2026, the average yearly pay for tech support in Iowa is $40,839.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,200.00 and $44,100.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Tech Support professionals and how can they be managed?

Tech Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, communicating effectively with users of varying technical backgrounds, and managing multiple support requests simultaneously. Success in this role typically involves staying organized, maintaining patience, and developing strong problem-solving skills. Collaborating with team members and documenting solutions can help resolve issues more efficiently and improve the overall customer experience.

What are tech support specialists?

Tech support specialists are professionals who assist users in resolving technical issues with hardware, software, or network systems. They provide guidance by troubleshooting problems, answering questions, and offering solutions via phone, email, chat, or in person. Their goal is to ensure that technology functions smoothly for individuals or organizations by addressing technical challenges promptly and efficiently.

What jobs pay 4000 a week without a degree?

Tech support roles typically do not pay $4,000 a week without specialized skills or certifications. High-paying jobs in this field usually require experience, technical knowledge, or certifications such as CompTIA or Cisco. For higher earnings, roles like network administrators or cybersecurity specialists may reach that level with experience, but they often require relevant training or certifications.

What Are the Qualifications to Get a Job in Tech Support?

The qualifications for jobs in technical or tech support vary but typically include a high school diploma and experience with repairing technology and customer service. Some companies may prefer candidates with a bachelor’s degree in computer science or certification in a specific type of software or hardware. Others may provide on-the-job training in their system. Technical or tech support jobs typically involve helping a company with issues that come up in its internal system or assisting individuals with problems. Duties frequently involve using helpdesk software, checking on system operations, explaining technical processes to users, and tracking issues to identify faults with software or hardware.

Is AI replacing tech support?

AI is increasingly used in tech support to handle routine inquiries and troubleshoot common issues, allowing support agents to focus on more complex problems. However, human tech support specialists are still essential for personalized assistance, complex diagnostics, and customer relationship management. AI tools often complement rather than replace human roles in tech support environments.

What does a tech support job involve?

A tech support job involves assisting users with hardware, software, and network issues, often through phone, email, or chat. It requires troubleshooting skills, knowledge of operating systems and common applications, and may involve documenting problems and solutions. Technical certifications and good communication skills are often beneficial for this role.

What are the key skills and qualifications needed to thrive as a Tech Support specialist, and why are they important?

To thrive as a Tech Support specialist, you need a solid understanding of computer systems, troubleshooting techniques, and common operating systems, typically supported by relevant IT certifications or coursework. Familiarity with ticketing systems, remote desktop software, and diagnostic tools is often required. Exceptional communication skills, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills ensure timely, accurate support and contribute to positive user experiences and organizational efficiency.

What is the role of a tech support?

A tech support professional assists users with troubleshooting hardware and software issues, providing technical guidance to resolve problems. They often use diagnostic tools, communicate clearly, and may hold certifications like CompTIA A+ to ensure effective support in various IT environments.

What is the difference between Tech Support vs Help Desk Technician?

AspectTech SupportHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ are common
Work EnvironmentOn-site or remote; troubleshooting hardware/software issues for end-usersOn-site or remote; providing technical assistance and support to users
Employer & Industry UsageIT companies, tech support firms, corporate IT departmentsIT service providers, corporate IT, government agencies

Both roles involve assisting users with technical issues, often requiring similar certifications and working in comparable environments. The main difference lies in scope: Tech Support may handle more complex technical problems, while Help Desk Technicians focus on user support and issue resolution.

More about Tech Support jobs
What are the most commonly searched types of Tech Support jobs in Iowa? The most popular types of Tech Support jobs in Iowa are:
What are popular job titles related to Tech Support jobs in Iowa? For Tech Support jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Tech Support jobs in Iowa look for? The top searched job categories for Tech Support jobs in Iowa are:
What cities in Iowa are hiring for Tech Support jobs? Cities in Iowa with the most Tech Support job openings:
Tech Support jobs near you
Infographic showing various Tech Support job openings in Iowa as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $40,839 per year, or $19.6 per hour.
IT Support Specialist

IT Support Specialist

Ubertal Inc

Mount Pleasant, IA • On-site

Contractor

Posted 28 days ago

Job description

Title: IT Support Specialist | Field Services | Corrections Technology

Location: On-site — Mount Pleasant, Iowa, United States

Duration: Contract | Full-Time

Job Description: Experienced IT Support Specialist / Field Services Technician required for a complex, high-security correctional environment supporting 1,500+ users across hardware, software, network, and security systems infrastructure.

Roles & Responsibilities:

  • Install, image, configure, and maintain PCs, servers, switches, VoIP systems, wireless infrastructure, kiosks, security cameras, and recording systems across secured correctional facilities
  • Troubleshoot and resolve hardware and software issues involving PCs, switches, wireless equipment, PDAs, and safety/security devices
  • Perform hands-on cabling, fiber optic work, wireless deployment, switch maintenance, and fiber management
  • Support and maintain door control systems, security cameras, surveillance recording systems, and safety equipment technologies
  • Serve as primary on-site IT helpdesk contact for 280+ staff and 1,200 incarcerated individuals; manage work orders from creation through root-cause resolution
  • Configure new user accounts and enforce access controls aligned to security requirements and work location classifications
  • Partner with senior IT and facility leadership to plan, test, and implement technology projects including server upgrades, application rollouts, and hardware configurations

Skills:

  • PC imaging, configuration, and maintenance / desktop support / end-user computing
  • Server administration / switch configuration / network operations
  • VoIP / phone systems / IP telephony
  • Wireless networking / wireless deployment / Wi-Fi infrastructure
  • Security cameras / CCTV / surveillance recording systems
  • Door control systems / physical security technology / safety equipment
  • Fiber optic cabling / structured cabling / fiber management
  • Kiosk support / OffNet systems / II TV systems
  • Help desk / ITSM / work order management / root-cause analysis
  • User account provisioning / access control / Active Directory
  • Hardware replacement / asset management / inventory tracking
  • PDAs / mobile device support

Qualifications:

  • Bachelor's degree (four-year college or university)
  • 5+ years hands-on field services IT support experience
  • 5+ years experience with PC/server imaging, network hardware, VoIP, wireless, and physical security systems
  • 5+ years fiber optic, cabling, and switch maintenance experience
  • Must reside within daily commuting distance of Mount Pleasant, Iowa
  • Must complete 4-week CERT training (provided)
  • Must pass background check, fingerprinting, and correctional facility clearance requirements