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Tech Support Jobs in Iowa (NOW HIRING)

Landus

IT Support Technician - Level 1

Des Moines, IA · On-site

$21 - $28.75/hr

The IT Support Technician is responsible for supporting all technology-related interfaces for Landus employees and assisting the Landus IT Field Team. This role ensures a seamless IT experience by ...

Landus

IT Support Technician - Level 1

Des Moines, IA

$21 - $28.75/hr

The IT Support Technician is responsible for supporting all technology-related interfaces for Landus employees and assisting the Landus IT Field Team. This role ensures a seamless IT experience by ...

U.S. Navy

IT Support Specialist

Clinton, IA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Olin, IA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Bloomfield, IA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Aplington, IA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Rock Valley, IA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Pella, IA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Agency, IA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Lakeside, IA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Dakota City, IA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Burt, IA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Riverside, IA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Keokuk, IA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Okoboji, IA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Toledo, IA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Eddyville, IA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Mechanicsville, IA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Williamsburg, IA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

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Showing results 21-40

All JobsTech Support JobsTech Support Jobs in Iowa

Tech Support information

See Iowa salary details

$25.4K

$40.8K

$62K

How much do tech support jobs pay per year?

As of Aug 18, 2026, the average yearly pay for tech support in Iowa is $40,839.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,200.00 and $44,100.00 per year, depending on experience, location, and employer.

What is a tech support specialist?

Tech support specialists are professionals who assist users in resolving technical issues with hardware, software, or network systems. They provide guidance by troubleshooting problems, answering questions, and offering solutions via phone, email, chat, or in person. Their goal is to ensure that technology functions smoothly for individuals or organizations by addressing technical challenges promptly and efficiently.

What are the qualifications to get a job in tech support?

The qualifications for jobs in technical or tech support vary but typically include a high school diploma and experience with repairing technology and customer service. Some companies may prefer candidates with a bachelor’s degree in computer science or certification in a specific type of software or hardware. Others may provide on-the-job training in their system. Technical or tech support jobs typically involve helping a company with issues that come up in its internal system or assisting individuals with problems. Duties frequently involve using helpdesk software, checking on system operations, explaining technical processes to users, and tracking issues to identify faults with software or hardware.

What are the key skills and qualifications needed to thrive as a tech support specialist, and why are they important?

To thrive as a Tech Support specialist, you need a solid understanding of computer systems, troubleshooting techniques, and common operating systems, typically supported by relevant IT certifications or coursework. Familiarity with ticketing systems, remote desktop software, and diagnostic tools is often required. Exceptional communication skills, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills ensure timely, accurate support and contribute to positive user experiences and organizational efficiency.

What are some common challenges faced by tech support professionals and how can they be managed?

Tech Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, communicating effectively with users of varying technical backgrounds, and managing multiple support requests simultaneously. Success in this role typically involves staying organized, maintaining patience, and developing strong problem-solving skills. Collaborating with team members and documenting solutions can help resolve issues more efficiently and improve the overall customer experience.

What is the difference between Tech Support vs Help Desk Technician?

AspectTech SupportHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ are common
Work EnvironmentOn-site or remote; troubleshooting hardware/software issues for end-usersOn-site or remote; providing technical assistance and support to users
Employer & Industry UsageIT companies, tech support firms, corporate IT departmentsIT service providers, corporate IT, government agencies

Both roles involve assisting users with technical issues, often requiring similar certifications and working in comparable environments. The main difference lies in scope: Tech Support may handle more complex technical problems, while Help Desk Technicians focus on user support and issue resolution.

What is entry level tech support?

Entry level tech support refers to the initial position in technical support roles, typically requiring minimal prior experience. It involves assisting users with basic hardware, software, and network issues, often using troubleshooting tools and customer service skills. These roles usually require a high school diploma or equivalent and may offer on-the-job training or certifications like CompTIA A+.

What is the job of a tech support?

A tech support professional assists users with troubleshooting hardware and software issues, providing technical guidance and solutions. They often use diagnostic tools, communicate clearly with customers, and may hold certifications like CompTIA A+ to perform their duties effectively.

What skills do I need for tech support?

Tech support professionals need strong communication skills to explain technical issues clearly, along with problem-solving abilities to diagnose and resolve hardware and software problems. Knowledge of operating systems, networking, and common troubleshooting tools is essential, and certifications like CompTIA A+ can enhance credibility and job prospects.
More about Tech Support jobs

What are the most commonly searched types of Tech Support jobs in Iowa?

The most popular types of Tech Support jobs in Iowa are:

What are popular job titles related to Tech Support jobs in Iowa?

For Tech Support jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Tech Support jobs in Iowa look for?

The top searched job categories for Tech Support jobs in Iowa are:

What cities in Iowa are hiring for Tech Support jobs?

Cities in Iowa with the most Tech Support job openings:

Tech Support jobs near you
Infographic showing various Tech Support job openings in Iowa as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $40,839 per year, or $19.6 per hour.

IT Support Technician - Level 1

Landus

Des Moines, IA • On-site

$21 - $28.75/hr

Full-time

Re-posted 6 days ago

Job description

Summary:
The IT Support Technician is responsible for supporting all technology-related interfaces for Landus employees and assisting the Landus IT Field Team. This role ensures a seamless IT experience by managing escalated Service Desk calls, troubleshooting issues, and maintaining IT systems. The technician will provide hands-on support, diagnose technical problems, and contribute to improving overall IT service efficiency. Landus is committed to developing talent from within, and this role provides a strong foundation for career progression in IT.
Essential Duties & Responsibilities:
Other duties may be assigned.
Service Desk & End-User Support
  • Deliver in-person IT support for users in the Des Moines office.
  • Set up and provide support for conference room technology before, during, and after in-person meetings.
  • Provide IT support to Landus end users by answering Service Desk calls and actively monitoring the ticket queue.
  • Work with new employees by assisting them with first time log in, MFA, and accessing company resources such as email, Teams, OneDrive etc..
  • Decommission network accounts for off-boarded employees and ensure equipment is returned.
  • Setup and decommission equipment including desktops, laptops, cell phones and iPads for new hires or the IT Field Team
  • Clearly, concisely, and promptly document all customer interactions in the Kaseya AutoTask ticketing system.
  • Ensure compliance with established service level agreements (SLAs) to meet end-user expectations.
  • Proactively communicate status updates to users regarding ongoing issues.
  • Build strong working relationships with Service Desk customers and department managers.
  • Advocate for a seamless, efficient, and positive end-user experience.

Ticket Management & Escalation
  • Troubleshoot and resolve technical issues; escalate tickets to Backend, Development/Data, or other teams as appropriate.
  • Apply diagnostic tools and available resources to effectively identify root causes.
  • Access and utilize software updates, drivers, knowledge bases, and other technical resources to resolve incidents.
  • Identify trends in recurring issues and collaborate with appropriate teams to reduce repeat tickets.

Hardware & User Provisioning
  • Provision, configure, and deploy hardware and user accounts for new hires, role changes, and replacements.
  • Prepare and configure replacement hardware for field teams.
  • Decommission user accounts for offboarded employees.
  • Securely prepare computers and equipment for disposal.
  • Perform remote system-level support, including hardware setup, software installations, updates, backups, and general system setup.

Documentation & Continuous Improvement
  • Create and maintain clear documentation for technical processes, troubleshooting steps, and end-user self-help resources.
  • Develop documentation aimed at reducing recurring issues and improving first-call resolution.
  • Identify and implement process improvements that reduce ticket volume and drive overall productivity.

Requirements
Position Requirements:
Education & Experience:
  • A bachelor's degree (B.S./B.A.) in Computer Science, Information Technology, or a related field is preferred.
  • An associate's degree in computer science or equivalent experience (1-2 years) with relevant IT certifications will also be considered.

Skills Required:
  • Experience with a broad range of end-user technologies, including Windows, Microsoft 365 products, and conference room equipment.
  • Strong troubleshooting skills, diagnostic abilities, and customer service orientation.
  • Ability to apply technical knowledge effectively to resolve IT-related problems.
  • Excellent communication skills to assist and educate end users.

Certificates, Licenses, & Registrations:
  • A valid driver's license is required, as this role involves minimal travel to various locations.
  • Employees must adhere to the organization's motor vehicle safety policy.
  • Certifications such as CCNA, MCSE, MCTS, or ITIL are highly desirable but not required.

Physical Requirements:
  • This role involves maintaining IT equipment, including transporting, unpacking, and installing computer systems or servers.
  • The employee must be able to lift up to 40 lbs. to chest height and carry equipment up to 20 feet.
  • Ability to navigate tight maintenance spaces, stairs, and ladders as needed.
  • May require tolerance for working at heights.

Work Environment:
  • The work environment includes office settings, server rooms, and occasional customer locations.
  • Occasional exposure to high places, outdoor conditions, and electrical equipment.
  • Noise levels are typically moderate.

Apply