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Tier 1 Tech Support Representative Jobs (NOW HIRING)

BRAD HALL COMPANIES

IT Support Tier 1

Idaho Falls, ID

$18.50 - $25.50/hr

HFI Management ("HFIM") is currently seeking an IT Support Tech - Tier 1 based in Idaho Falls, Idaho. HFIM is the administrative and sales support division of the Brad Hall family of companies. HFIM ...

Zeeco

IT Support Specialist I

Tulsa, OK · Remote

Provides Tier 1 technology support for a domain environment via phone, email, remote access software, and walk-ins. Gathers information for unresolved issues and escalates them to specialized groups.

Vantage

Customer Support Representative - Tier 1

New Hope, PA · On-site

$16.75 - $21.25/hr

We're looking for a Customer Service Representative - Tier 1 who will serve as the first point of ... Bachelor's degree in information technology or other It would be nice if: * COMPTIA+ certification ...

Dialpad

Customer Support Representative, Tier 1

$17.50 - $22.25/hr

Customer Support Representative, Tier 1 Tokyo, Japan About Dialpad Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single ...

WME Group

Senior IT Support Engineer

Nashville, TN · Hybrid

This role is highly user-facing and operationally hands-on, providing Tier 1 and Tier 2 support for the Nashville office while partnering closely with regional and global IT teams to deliver ...

Dataperk LLC

IT Support Services Tier 1

Pensacola, FL · On-site

$19 - $26/hr

Support Services Tier 1 Pensacola, FL DataPerk has been a premier technology solutions provider for over 25 years. At the heart of DataPerk's continuing growth is a standing commitment to being ...

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Tier 1 Tech Support Representative information

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How much do tier 1 tech support representative jobs pay per hour?

As of Jul 8, 2026, the average hourly pay for tier 1 tech support representative in the United States is $18.43, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $22.12 per hour, depending on experience, location, and employer.

What are some common challenges faced by Tier 1 Tech Support Representatives, and how can they be managed effectively?

Tier 1 Tech Support Representatives often encounter challenges such as handling a high volume of repetitive inquiries, managing frustrated customers, and diagnosing issues with limited technical information. To manage these effectively, it’s important to develop strong active listening skills, follow standardized troubleshooting protocols, and know when to escalate issues to higher support tiers. Supportive team environments, regular training, and access to a comprehensive knowledge base also help representatives resolve issues efficiently and maintain a positive customer experience.

What is the difference between Tier 1 Tech Support Representative vs Help Desk Technician?

AspectTier 1 Tech Support RepresentativeHelp Desk Technician
CertificationsBasic certifications like CompTIA A+ often preferredSimilar certifications, often the same
Work EnvironmentCall centers, remote support, on-siteHelp desks, remote support, on-site
ResponsibilitiesInitial troubleshooting, basic issues, ticket loggingIssue diagnosis, troubleshooting, user support
Industry UsageIT support, customer serviceIT support, technical assistance

Both roles involve providing technical support and troubleshooting, often requiring similar certifications and working in comparable environments. The main difference lies in terminology and specific company practices, but they generally serve the same purpose of assisting users with technical issues at the initial support level.

What are Tier 1 Tech Support Representatives?

Tier 1 Tech Support Representatives are frontline support staff who assist customers with basic technical problems and inquiries. They handle initial contact, troubleshoot common issues, and provide solutions or escalate more complex cases to higher support levels. Their responsibilities often include answering calls, responding to emails or chats, and guiding users through simple troubleshooting steps. Tier 1 representatives play a crucial role in ensuring customer satisfaction and efficient problem resolution.

What are the key skills and qualifications needed to thrive as a Tier 1 Tech Support Representative, and why are they important?

To thrive as a Tier 1 Tech Support Representative, you need basic technical knowledge of computer systems, troubleshooting skills, and often a high school diploma or equivalent. Familiarity with ticketing systems (like Zendesk or ServiceNow), remote desktop tools, and common operating systems is typically required. Strong communication, patience, and problem-solving abilities are essential soft skills for effectively assisting customers. These competencies ensure quick resolution of basic technical issues, customer satisfaction, and efficient escalation when necessary.
More about Tier 1 Tech Support Representative jobs
What cities are hiring for Tier 1 Tech Support Representative jobs? Cities with the most Tier 1 Tech Support Representative job openings:
What job categories do people searching Tier 1 Tech Support Representative jobs look for? The top searched job categories for Tier 1 Tech Support Representative jobs are:
Tier 1 Tech Support Representative jobs near you
Infographic showing various Tier 1 Tech Support Representative job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 22% Part Time, 1% Temporary, and 6% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $38,341 per year, or $18.4 per hour.

Bilingual Tier 1 Tech Support Technician (English & Spanish) - Remote

John Staurulakis (jsitel.com)

Remote

$38K - $48K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted yesterday

New

Job description

Bilingual Tier 1 Tech Support Technician (English & Spanish) - Remote
Department: Broadband - Network Engineering Services
Employment Type: Full Time
Location: Remote
Reporting To: Jeff Crowe
Description
JSI invites you to join our team as a Tier 1 Tech Support Technician on our Contact Center team, where you'll play a critical role in advancing broadband and telecommunications initiatives that expand connectivity and drive digital inclusion-while advancing your career within a mission-driven, growth-focused organization.
Position Overview:
As a Tier 1 Tech Support Technician, you will be responsible for answering inbound tech support calls to troubleshoot, investigate, and resolve customers' peripheral related problems. In this role, you will collaborate with our Contact Center team to provide essential technical support to our partners' customers in a professional, friendly and efficient manner. Your weekly work schedule will consist of four, 10-hour days, typically including one weekend day.
Responsibilities
  • Provide essential Tier 1 support to customers in a professional and customary manner.
  • Answer inbound tech support calls and make outbound calls to customers as needed.
  • Thoroughly troubleshoot, investigate, and resolve customers' peripheral related problems.
  • Keep detailed notes of all work performed on customers' peripherals.
  • Manage and monitor the ticketing queue ensuring that all customer support requests are handled in a quick, thorough, and efficient manner.
  • Maintain 90% QA (quality assurance) ratings.
  • Work on other ongoing and short-term projects as outlined by management.

Qualifications
Required Qualifications:
  • High school diploma or equivalent.
  • Excellent communication, both verbal and written and proficient in English and Spanish.
  • Proficient knowledge of computer systems and networks, encompassing the ability to diagnose and resolve issues related to both hardware and network functionalities.
  • Ability to manage time and effectively prioritize numerous projects at one time.
  • Willingness to solve complicated problems and see projects through to completion.

Preferred Qualifications:
  • 1+ years of experience in a technical support role.
  • 1+ years of experience in a contact center environment handling high volume of calls.

Physical Requirements/Working Conditions:
  • Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screen.
  • Regularly requires manual dexterity, visual activity, verbal communication, and auditory skills.

Benefits and Compensation
  • Competitive salary + performance-based bonuses.
  • Comprehensive benefits package (medical, dental, vision, 401(k)).
  • Generous PTO and travel support.
  • Ongoing professional development and educational opportunities.

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