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Tier 1 Tech Support Representative Jobs Near Me

TEKsystems

Tier 1 Help Desk

New Albany, OH

$20 - $22/hr

Description We are hiring an IT support specialist for 9 weeks (no extension). You will provide Tier 1 technical support for digital operations. The role focuses exclusively on supporting Android ...

TEKsystems

Tier 1 Help Desk

Columbus, OH

$23 - $25/hr

Description Our client is hiring 3 IT support specialists for 9 weeks (no extension) to help with the holiday uptick. These consultants will provide Tier 1 technical support for their digital selling ...

Maven LLC

IT Field Technician

Columbus, OH

Providing tier 1 & 2 IT hardware and software support to restaurants, regional office and regional users * Ensuring IT issues are escalated to the appropriate higher level IT Support team members ...

Maven LLC

IT Field Technician

Columbus, OH

Providing tier 1 & 2 IT hardware and software support to restaurants, regional office and regional users * Ensuring IT issues are escalated to the appropriate higher level IT Support team members ...

Dawson

Client Support Specialist

Columbus, OH

$21 - $25/hr

Provide Tier 1 and Tier 2 support for new equipment activations, troubleshooting, corporate email ... Serve as a liaison between general IT support groups and cellular carriers, and assist with login ...

Maven LLC

IT Service Desk Analysts

Columbus, OH

Maven is hiring for Remote IT Service Desk Analysts that will provide Tier 1 IT support to inquiries made through the Service Desk. Production support includes: network, security, internally ...

Victra

Sales Support Rep Part-Time

Columbus, OH · On-site

$18.50 - $25.25/hr

As a part-time Victra Sales Support Representative, you'll have the chance to shape your career in one of our retail stores. Using your unique talents, passion for technology, and customer service ...

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As of Aug 23, 2026, the average hourly pay for tier 1 tech support representative in the United States is $18.43, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $22.12 per hour, depending on experience, location, and employer.

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IT Support Specialist - FTE/Direct Hire - Columbus, OH - Onsite (local candidates only) - W2 only

Stafford Technology

Columbus, OH • On-site

Other

Medical, Dental, Vision, Retirement

Posted 9 days ago

Job description

IT Support Specialist

Columbus, OH - 5 days per week onsite Full-Time | $55,000 $60,000

About the Opportunity

Hello! I'm searching for an IT Support Specialist to join a growing IT team in Columbus. This is a hands-on, people-focused position for someone who enjoys troubleshooting technology, solving problems, and helping users get the most out of their systems.

You'll work directly with the IT Manager as the first point of contact for technical support, handling Tier 1 and Tier 2 issues while assisting with hardware deployment, Microsoft 365 administration, employee onboarding, and ongoing IT projects.

What You'll Do

  • Serve as the first point of contact for helpdesk requests and resolve Tier 1 and Tier 2 support tickets
  • Troubleshoot hardware, software, application, Wi-Fi, and connectivity issues
  • Manage Microsoft 365 user accounts, password resets, and access provisioning
  • Image, configure, deploy, and support laptops, monitors, docking stations, printers, and other equipment
  • Maintain IT hardware inventory and coordinate repairs and replacements
  • Support new-hire onboarding, including account setup and equipment provisioning
  • Document solutions and contribute to the IT knowledge base and standard operating procedures
  • Partner directly with the IT Manager on projects and process improvements
  • Provide occasional on-site support at the company's Northern Ohio location

What We're Looking For

  • Previous helpdesk, desktop support, field support, or IT support experience
  • Strong troubleshooting and problem-solving skills
  • Excellent communication and customer-service skills
  • Ability to prioritize multiple tickets and follow issues through resolution
  • Self-motivated, organized, and detail-oriented approach
  • Genuine interest in technology and helping people
  • No college degree required

Preferred Experience

  • Microsoft 365 administration and user management
  • Helpdesk/ticketing systems
  • Basic networking and connectivity troubleshooting
  • CompTIA A+ certification or equivalent hands-on experience

Nice to Have

  • Microsoft Intune and Defender for Endpoint
  • Apple device support
  • Bluebeam Revu
  • Smartsheet
  • Construction, trades, or field-service industry experience

Employees receive medical, dental, and vision insurance, a 401(k), and participation in an Employee Stock Ownership Plan (ESOP). You'll join an established organization with nearly a century of history while becoming part of an IT department that is actively growing its capabilities.

This is an excellent opportunity for an IT support professional who wants hands-on responsibility, direct exposure to IT leadership, and room to grow within a stable organization.

Apply