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Tier 1 Tech Support Representative Jobs (NOW HIRING)

Afni

Tech Support Representative

Tucson, AZ · On-site

$18.50/hr

What are the qualifications to be a Tech Support Representative at Afni? * Six months of customer service experience * Must be 18 years of age * Must have GED or High School Diploma * Must be legally ...

Afni

Tech Support Representative

Tucson, AZ · On-site

$18.50/hr

What are the qualifications to be a Tech Support Representative at Afni? * Six months of customer service experience * Must be 18 years of age * Must have GED or High School Diploma * Must be legally ...

Afni

Tech Support Representative

Tucson, AZ · On-site

$18.50/hr

What are the qualifications to be a Tech Support Representative at Afni? * Six months of customer service experience * Must be 18 years of age * Must have GED or High School Diploma * Must be legally ...

Afni

Tech Support Representative

Tucson, AZ · On-site

$18.50/hr

What are the qualifications to be a Tech Support Representative at Afni? * Six months of customer service experience * Must be 18 years of age * Must have GED or High School Diploma * Must be legally ...

Afni

Tech Support Representative

Tucson, AZ · On-site

$18.50/hr

What are the qualifications to be a Tech Support Representative at Afni? * Six months of customer service experience * Must be 18 years of age * Must have GED or High School Diploma * Must be legally ...

Afni

Tech Support Representative

Tucson, AZ · On-site

$18.50/hr

What are the qualifications to be a Tech Support Representative at Afni? * Six months of customer service experience * Must be 18 years of age * Must have GED or High School Diploma * Must be legally ...

Afni

Tech Support Representative

Vail, AZ · On-site

$18.50/hr

What are the qualifications to be a Tech Support Representative at Afni? * Six months of customer service experience * Must be 18 years of age * Must have GED or High School Diploma * Must be legally ...

Afni

Tech Support Representative

Cortaro, AZ · On-site

$18.50/hr

What are the qualifications to be a Tech Support Representative at Afni? * Six months of customer service experience * Must be 18 years of age * Must have GED or High School Diploma * Must be legally ...

Afni

Tech Support Representative

Tucson, AZ · On-site

$18.50/hr

What are the qualifications to be a Tech Support Representative at Afni? * Six months of customer service experience * Must be 18 years of age * Must have GED or High School Diploma * Must be legally ...

Afni

Tech Support Representative

Tucson, AZ · On-site

$18.50/hr

What are the qualifications to be a Tech Support Representative at Afni? * Six months of customer service experience * Must be 18 years of age * Must have GED or High School Diploma * Must be legally ...

Helpware

Customer Service Representative Tier 2

$16.50 - $22.25/hr

Conditional remote Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico ... Act as the primary escalation point for Tier 1 CX/Sales Support agents, handling advanced or ...

Helpware

Customer Service Representative Tier 2

Somerset, KY · On-site

$13.75 - $18.75/hr

Conditional remote About Us Helpware is a technology-driven company with offices in the USA ... Act as the primary escalation point for Tier 1 CX/Sales Support agents, handling advanced or ...

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All JobsTier 1 Tech Support Representative Jobs

Tier 1 Tech Support Representative information

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$10

$18

$29

How much do tier 1 tech support representative jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for tier 1 tech support representative in the United States is $18.43, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $22.12 per hour, depending on experience, location, and employer.

What is a Tier 1 Tech Support Representative?

Tier 1 Tech Support Representatives are frontline support staff who assist customers with basic technical problems and inquiries. They handle initial contact, troubleshoot common issues, and provide solutions or escalate more complex cases to higher support levels. Their responsibilities often include answering calls, responding to emails or chats, and guiding users through simple troubleshooting steps. Tier 1 representatives play a crucial role in ensuring customer satisfaction and efficient problem resolution.

What are the key skills and qualifications needed to thrive as a Tier 1 Tech Support Representative?

To thrive as a Tier 1 Tech Support Representative, you need basic technical knowledge of computer systems, troubleshooting skills, and often a high school diploma or equivalent. Familiarity with ticketing systems (like Zendesk or ServiceNow), remote desktop tools, and common operating systems is typically required. Strong communication, patience, and problem-solving abilities are essential soft skills for effectively assisting customers. These competencies ensure quick resolution of basic technical issues, customer satisfaction, and efficient escalation when necessary.

What are some common challenges faced by Tier 1 Tech Support Representatives, and how can they be managed effectively?

Tier 1 Tech Support Representatives often encounter challenges such as handling a high volume of repetitive inquiries, managing frustrated customers, and diagnosing issues with limited technical information. To manage these effectively, it’s important to develop strong active listening skills, follow standardized troubleshooting protocols, and know when to escalate issues to higher support tiers. Supportive team environments, regular training, and access to a comprehensive knowledge base also help representatives resolve issues efficiently and maintain a positive customer experience.

What is the difference between Tier 1 Tech Support Representative vs Help Desk Technician?

AspectTier 1 Tech Support RepresentativeHelp Desk Technician
CertificationsBasic certifications like CompTIA A+ often preferredSimilar certifications, often the same
Work EnvironmentCall centers, remote support, on-siteHelp desks, remote support, on-site
ResponsibilitiesInitial troubleshooting, basic issues, ticket loggingIssue diagnosis, troubleshooting, user support
Industry UsageIT support, customer serviceIT support, technical assistance

Both roles involve providing technical support and troubleshooting, often requiring similar certifications and working in comparable environments. The main difference lies in terminology and specific company practices, but they generally serve the same purpose of assisting users with technical issues at the initial support level.

More about Tier 1 Tech Support Representative jobs

What cities are hiring for Tier 1 Tech Support Representative jobs?

Cities with the most Tier 1 Tech Support Representative job openings:

What job categories do people searching Tier 1 Tech Support Representative jobs look for?

The top searched job categories for Tier 1 Tech Support Representative jobs are:

Tier 1 Tech Support Representative jobs near you
Infographic showing various Tier 1 Tech Support Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $38,341 per year, or $18.4 per hour.

Tech Support Representative

Afni

Tucson, AZ • On-site

$18.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 20 days ago

Afni rating

7.1

Company rating: 7.1 out of 10

Based on 40 frontline employees who took The Breakroom Quiz

17th of 71 rated call and contact centers

Job description

Career paths start at $18.50 (includes $0.50 onsite differential)/hr with 40 hour work weeks.

This role is on-site at our Tucson facility. Please apply only if you are able to work in person at our Tucson location.

What can you expect from your work at Afni?

This onsite position at our Escalante and Pantano delivers technical support and customer service for telecommunications customers, providing resolution for inquiries and issues related to cable television, internet, and home phone devices while ensuring an exceptional customer experience. The role emphasizes first-call resolution, revenue generation through upselling and cross-selling opportunities, adherence to quality standards, and continuous learning to support evolving products, services, and customer needs. Stability, encouragement, a cooperative environment where you can learn, grow, and advance.

 

What do we expect from you as part of this team?

You will deliver world-class customer service to inbound callers as well as utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency. Those calls will require processing of orders, updating accounts, updating records, effective multitasking, and strong attention to detail.

What do we offer?

A paid training program, a leadership team that believes in you, and a supportive team culture. After training, we offer paid personal time off, paid sick time, health/vision/dental benefits, 401k with matching contributions, and a tuition reimbursement program.

Why start building your career at Afni?

We believe in you and invest in your success! From the very beginning, our coaches and trainers work with you to achieve the goals you set. Stability! - We’ve been in business since 1936, so you can be sure the career you start today will still be here tomorrow.

What are the qualifications to be a Tech Support Representative at Afni?

  • Six months of customer service experience 
  • Must be 18 years of age 
  • Must have GED or High School Diploma 
  • Must be legally permitted to work in the United States 

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