What are the qualifications to be a Tech Support Representative at Afni? * Six months of customer service experience * Must be 18 years of age * Must have GED or High School Diploma * Must be legally ...
What are the qualifications to be a Tech Support Representative at Afni? * Six months of customer service experience * Must be 18 years of age * Must have GED or High School Diploma * Must be legally ...
What are the qualifications to be a Tech Support Representative at Afni? * Six months of customer service experience * Must be 18 years of age * Must have GED or High School Diploma * Must be legally ...
What are the qualifications to be a Tech Support Representative at Afni? * Six months of customer service experience * Must be 18 years of age * Must have GED or High School Diploma * Must be legally ...
What are the qualifications to be a Tech Support Representative at Afni? * Six months of customer service experience * Must be 18 years of age * Must have GED or High School Diploma * Must be legally ...
What are the qualifications to be a Tech Support Representative at Afni? * Six months of customer service experience * Must be 18 years of age * Must have GED or High School Diploma * Must be legally ...
What are the qualifications to be a Tech Support Representative at Afni? * Six months of customer service experience * Must be 18 years of age * Must have GED or High School Diploma * Must be legally ...
What are the qualifications to be a Tech Support Representative at Afni? * Six months of customer service experience * Must be 18 years of age * Must have GED or High School Diploma * Must be legally ...
Killeen, TX MCI is one of the fastest-growing tech-enabled business services companies in the USA ... We are now hiring a Tech Support Representative to handle inbound phone support. You will ...
Killeen, TX MCI is one of the fastest-growing tech-enabled business services companies in the USA ... We are now hiring a Tech Support Representative to handle inbound phone support. You will ...
What are the qualifications to be a Tech Support Representative at Afni? * Six months of customer service experience * Must be 18 years of age * Must have GED or High School Diploma * Must be legally ...
What are the qualifications to be a Tech Support Representative at Afni? * Six months of customer service experience * Must be 18 years of age * Must have GED or High School Diploma * Must be legally ...
Tech Support Representative
Tucson, AZ · On-site
$18.50/hr
What are the qualifications to be a Tech Support Representative at Afni? * Six months of customer service experience * Must be 18 years of age * Must have GED or High School Diploma * Must be legally ...
Tech Support Representative
Tucson, AZ · On-site
$18.50/hr
What are the qualifications to be a Tech Support Representative at Afni? * Six months of customer service experience * Must be 18 years of age * Must have GED or High School Diploma * Must be legally ...
What are the qualifications to be a Tech Support Representative at Afni? * Six months of customer service experience * Must be 18 years of age * Must have GED or High School Diploma * Must be legally ...
What are the qualifications to be a Tech Support Representative at Afni? * Six months of customer service experience * Must be 18 years of age * Must have GED or High School Diploma * Must be legally ...
What are the qualifications to be a Tech Support Representative at Afni? * Six months of customer service experience * Must be 18 years of age * Must have GED or High School Diploma * Must be legally ...
What are the qualifications to be a Tech Support Representative at Afni? * Six months of customer service experience * Must be 18 years of age * Must have GED or High School Diploma * Must be legally ...
What are the qualifications to be a Tech Support Representative at Afni? * Six months of customer service experience * Must be 18 years of age * Must have GED or High School Diploma * Must be legally ...
What are the qualifications to be a Tech Support Representative at Afni? * Six months of customer service experience * Must be 18 years of age * Must have GED or High School Diploma * Must be legally ...
Tech Support Representative
Tucson, AZ · On-site
$18.50/hr
What are the qualifications to be a Tech Support Representative at Afni? * Six months of customer service experience * Must be 18 years of age * Must have GED or High School Diploma * Must be legally ...
Tech Support Representative
Tucson, AZ · On-site
$18.50/hr
What are the qualifications to be a Tech Support Representative at Afni? * Six months of customer service experience * Must be 18 years of age * Must have GED or High School Diploma * Must be legally ...
What are the qualifications to be a Tech Support Representative at Afni? * Six months of customer service experience * Must be 18 years of age * Must have GED or High School Diploma * Must be legally ...
What are the qualifications to be a Tech Support Representative at Afni? * Six months of customer service experience * Must be 18 years of age * Must have GED or High School Diploma * Must be legally ...
Tech Support Representative
$18.50/hr
What are the qualifications to be a Tech Support Representative at Afni? * Six months of customer service experience * Must be 18 years of age * Must have GED or High School Diploma * Must be legally ...
Tech Support Representative
$18.50/hr
What are the qualifications to be a Tech Support Representative at Afni? * Six months of customer service experience * Must be 18 years of age * Must have GED or High School Diploma * Must be legally ...
What are the qualifications to be a Tech Support Representative at Afni? * Six months of customer service experience * Must be 18 years of age * Must have GED or High School Diploma * Must be legally ...
What are the qualifications to be a Tech Support Representative at Afni? * Six months of customer service experience * Must be 18 years of age * Must have GED or High School Diploma * Must be legally ...
Tech Support Representative
Tucson, AZ · On-site
$18.50/hr
What are the qualifications to be a Tech Support Representative at Afni? * Six months of customer service experience * Must be 18 years of age * Must have GED or High School Diploma * Must be legally ...
Tech Support Representative
Tucson, AZ · On-site
$18.50/hr
What are the qualifications to be a Tech Support Representative at Afni? * Six months of customer service experience * Must be 18 years of age * Must have GED or High School Diploma * Must be legally ...
What are the qualifications to be a Tech Support Representative at Afni? * Six months of customer service experience * Must be 18 years of age * Must have GED or High School Diploma * Must be legally ...
What are the qualifications to be a Tech Support Representative at Afni? * Six months of customer service experience * Must be 18 years of age * Must have GED or High School Diploma * Must be legally ...
What are the qualifications to be a Tech Support Representative at Afni? * Six months of customer service experience * Must be 18 years of age * Must have GED or High School Diploma * Must be legally ...
What are the qualifications to be a Tech Support Representative at Afni? * Six months of customer service experience * Must be 18 years of age * Must have GED or High School Diploma * Must be legally ...
What are the qualifications to be a Tech Support Representative at Afni? * Six months of customer service experience * Must be 18 years of age * Must have GED or High School Diploma * Must be legally ...
What are the qualifications to be a Tech Support Representative at Afni? * Six months of customer service experience * Must be 18 years of age * Must have GED or High School Diploma * Must be legally ...
Tech Support Representative
Tucson, AZ · On-site
$18.50/hr
What are the qualifications to be a Tech Support Representative at Afni? * Six months of customer service experience * Must be 18 years of age * Must have GED or High School Diploma * Must be legally ...
Tech Support Representative
Tucson, AZ · On-site
$18.50/hr
What are the qualifications to be a Tech Support Representative at Afni? * Six months of customer service experience * Must be 18 years of age * Must have GED or High School Diploma * Must be legally ...
What are the qualifications to be a Tech Support Representative at Afni? * Six months of customer service experience * Must be 18 years of age * Must have GED or High School Diploma * Must be legally ...
What are the qualifications to be a Tech Support Representative at Afni? * Six months of customer service experience * Must be 18 years of age * Must have GED or High School Diploma * Must be legally ...
Tier 1 Tech Support Representative information
See salary details
$10.82 - $12.54
13% of jobs
$13.53 is the 25th percentile. Wages below this are outliers.
$12.54 - $14.27
22% of jobs
$14.27 - $16
10% of jobs
The median wage is $16.66 / hr.
$16 - $17.72
14% of jobs
$17.72 - $19.45
9% of jobs
$21.18 is the 75th percentile. Wages above this are outliers.
$19.45 - $21.18
7% of jobs
$21.18 - $22.90
6% of jobs
$22.90 - $24.63
6% of jobs
$24.63 - $26.35
5% of jobs
$26.35 - $28.08
4% of jobs
$28.08 - $29.81
3% of jobs
$10
$18
$29
How much do tier 1 tech support representative jobs pay per hour?
As of Jun 15, 2026, the average hourly pay for tier 1 tech support representative in the United States is $18.43, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $22.12 per hour, depending on experience, location, and employer.
What are some common challenges faced by Tier 1 Tech Support Representatives, and how can they be managed effectively?
Tier 1 Tech Support Representatives often encounter challenges such as handling a high volume of repetitive inquiries, managing frustrated customers, and diagnosing issues with limited technical information. To manage these effectively, it’s important to develop strong active listening skills, follow standardized troubleshooting protocols, and know when to escalate issues to higher support tiers. Supportive team environments, regular training, and access to a comprehensive knowledge base also help representatives resolve issues efficiently and maintain a positive customer experience.
What is the difference between Tier 1 Tech Support Representative vs Help Desk Technician?
| Aspect | Tier 1 Tech Support Representative | Help Desk Technician |
|---|---|---|
| Certifications | Basic certifications like CompTIA A+ often preferred | Similar certifications, often the same |
| Work Environment | Call centers, remote support, on-site | Help desks, remote support, on-site |
| Responsibilities | Initial troubleshooting, basic issues, ticket logging | Issue diagnosis, troubleshooting, user support |
| Industry Usage | IT support, customer service | IT support, technical assistance |
Both roles involve providing technical support and troubleshooting, often requiring similar certifications and working in comparable environments. The main difference lies in terminology and specific company practices, but they generally serve the same purpose of assisting users with technical issues at the initial support level.
What are Tier 1 Tech Support Representatives?
Tier 1 Tech Support Representatives are frontline support staff who assist customers with basic technical problems and inquiries. They handle initial contact, troubleshoot common issues, and provide solutions or escalate more complex cases to higher support levels. Their responsibilities often include answering calls, responding to emails or chats, and guiding users through simple troubleshooting steps. Tier 1 representatives play a crucial role in ensuring customer satisfaction and efficient problem resolution.
What are the key skills and qualifications needed to thrive as a Tier 1 Tech Support Representative, and why are they important?
To thrive as a Tier 1 Tech Support Representative, you need basic technical knowledge of computer systems, troubleshooting skills, and often a high school diploma or equivalent. Familiarity with ticketing systems (like Zendesk or ServiceNow), remote desktop tools, and common operating systems is typically required. Strong communication, patience, and problem-solving abilities are essential soft skills for effectively assisting customers. These competencies ensure quick resolution of basic technical issues, customer satisfaction, and efficient escalation when necessary.
More about Tier 1 Tech Support Representative jobs
What cities are hiring for Tier 1 Tech Support Representative jobs? Cities with the most Tier 1 Tech Support Representative job openings:
What job categories do people searching Tier 1 Tech Support Representative jobs look for? The top searched job categories for Tier 1 Tech Support Representative jobs are:
$18.50/hr
Other
Medical, Dental, Vision, Retirement, PTO
Posted 16 days ago
Afni rating
7.1
Based on 40 frontline employees who took The Breakroom Quiz
16th of 71 rated call and contact centers
Job description
Career paths start at $18.50 (includes $0.50 onsite differential)/hr with 40 hour work weeks.
This role is on-site at our Tucson facility. Please apply only if you are able to work in person at our Tucson location.
What can you expect from your work at Afni?
This onsite position at our Escalante and Pantano location is for cable, router, and internet technical assistance, so you will be handling mainly inbound calls from people looking for assistance with those issues. Due to the extensive knowledge needed to troubleshoot those issues, the training timeframe for these positions is longer and more intense than our other available positions. Stability, encouragement, a cooperative environment where you can learn, grow, and advance.
What do we expect from you as part of this team?
You will deliver world-class customer service to inbound callers as well as utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency. Those calls will require processing of orders, updating accounts, updating records, effective multitasking, and strong attention to detail.
What do we offer?
A paid training program, a leadership team that believes in you, and a supportive team culture. After training, we offer paid personal time off, paid sick time, health/vision/dental benefits, 401k with matching contributions, and a tuition reimbursement program.
Why start building your career at Afni?
We believe in you and invest in your success! From the very beginning, our coaches and trainers work with you to achieve the goals you set. Stability! - We’ve been in business since 1936, so you can be sure the career you start today will still be here tomorrow.
What are the qualifications to be a Tech Support Representative at Afni?
- Six months of customer service experience
- Must be 18 years of age
- Must have GED or High School Diploma
- Must be legally permitted to work in the United States
About Afni
Sourced by ZipRecruiter
Industry
Strategic planning consulting services
Company size
5,001 - 10,000 Employees
Headquarters location
Bloomington, IL, US
Year founded
1936