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Tier 1 It Technical Support Jobs (NOW HIRING)

edgefi

IT Support Specialist

Vancouver, WA · On-site

$50K - $60K/yr

Position Overview The Tier 1 IT Support Specialist is an entry-to-junior-level role focused on frontline technical support and customer service. This position is ideal for someone who enjoys helping ...

IT TECHNICAL ANALYST

IT Technical Analyst

Rockville, MD · On-site

$65 - $90/hr

Support endpoint domain migrations, equipment replacements, and infrastructure maintenance ... Serve as the primary escalation point for complex Tier 1 service desk issues * Partner with MSP ...

Posted today

RPMGlobal

Coordinator, IT Technical Support

Arlington, VA · On-site

$60 - $72.50/hr

... IT/Help Desk Coordinator at Conservation International, you'll be the front line of technical ... 1 and Tier 2 support on Windows and macOS * Experience with Microsoft Admin Center toolset

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Tech Legion

IT Support Specialist Level 2

Orem, UT · On-site

$24 - $36.50/hr

... technical support role responsible for resolving issues that Tier 1 cannot, providing hands-on ... IT Support Specialist II can independently handle: · Active Directory administration and ...

Career Search

Support Analyst - Tier 1

Mckinney, TX · Hybrid

Information Technology Reports To: IT Service Desk Manager / Director of IT Services FLSA Status: Non-Exempt Position Summary The Support Analyst Tier 1 provides first-level technical support to ...

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Tier 1 It Technical Support information

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How much do tier 1 it technical support jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for tier 1 it technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a Tier 1 IT Technical Support specialist?

Tier 1 IT Technical Support specialists are the first point of contact for users experiencing technical issues with computer systems, software, or hardware. They handle basic troubleshooting, such as password resets, software installations, and resolving connectivity problems. Their primary goal is to quickly identify and resolve common issues or escalate more complex problems to higher-level support teams. Tier 1 support is essential for ensuring smooth IT operations in organizations.

What are the key skills and qualifications needed to thrive as a Tier 1 IT Technical Support specialist?

To thrive as a Tier 1 IT Technical Support Specialist, you need foundational knowledge of computer hardware, software troubleshooting, and networking basics, often supported by a relevant associate degree or CompTIA A+ certification. Familiarity with ticketing systems, remote desktop applications, and basic diagnostic tools is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage stressful situations. These skills and qualities are crucial for resolving technical issues efficiently and ensuring user satisfaction in a fast-paced IT environment.

What are some typical challenges faced by Tier 1 IT Technical Support specialists, and how can they prepare for them?

Tier 1 IT Technical Support specialists often encounter challenges such as managing high call volumes, troubleshooting a wide variety of basic technical issues, and communicating clearly with users who have varying levels of technical knowledge. To prepare, it's helpful to develop strong customer service skills, learn to follow troubleshooting scripts efficiently, and stay organized to track and resolve tickets promptly. Building a solid understanding of common hardware and software problems, as well as practicing patience and clear communication, can make handling these challenges more manageable and rewarding.

What is the difference between Tier 1 It Technical Support vs Help Desk Technician?

AspectTier 1 It Technical SupportHelp Desk Technician
CertificationsCompTIA A+, Network+ (often preferred)CompTIA A+, HDI-SAT, or similar
Work EnvironmentFrontline support, troubleshooting hardware/software issuesCustomer service-focused, remote or on-site support
Employer & Industry UsageIT service providers, corporate IT departmentsIT support centers, corporate help desks
Common Search & ComparisonOften compared for entry-level IT rolesSimilar roles, different terminology

Both roles provide entry-level technical support, focusing on troubleshooting hardware and software issues. While they share similar certifications and work environments, 'Help Desk Technician' emphasizes customer service and remote support, whereas 'Tier 1 It Technical Support' is more technical and hardware-oriented. Understanding these differences helps job seekers target the right position based on their skills and career goals.

What is Tier 1 IT Technical Support?

Tier 1 IT Technical Support involves handling basic technical issues and customer inquiries, often serving as the first point of contact for users. Support staff troubleshoot common problems, provide solutions, and escalate complex issues to higher support levels when necessary, typically using remote tools and knowledge bases.
More about Tier 1 It Technical Support jobs

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What states have the most Tier 1 It Technical Support jobs?

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Tier 1 It Technical Support jobs near you
Infographic showing various Tier 1 It Technical Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Tier 1 IT Support Technician

SPS New England, Inc.

Salisbury, MA • On-site

$22.75 - $31.25/hr

Full-time

Re-posted 17 days ago

Job description

Application Instructions
Since 1984, SPS has been helping to rebuild New England's infrastructure. Wherever you drive throughout Massachusetts and southern New Hampshire, there's a good chance you will travel down a road or over a bridge built by SPS New England.
Position Description
SPS New England, Inc., one of the leading heavy highway contractors in New England, is seeking a highly motivated individual to perform IT support for our office and field teams across a broad array of technology tools and platforms. As a Tier 1 IT Support Technician, you will manage incoming trouble tickets and be the first point of contact for employees encountering technical issues related to hardware, software, and network. You'll handle basic troubleshooting, guide users through resolutions, and escalate complex issues to higher-level resources when necessary. This role demands excellent problem-solving, communication, and interpersonal skills to ensure user satisfaction and smooth IT operations within SPS.
Position Requirements
Responsibilities
    • Provide timely technical support for employees' hardware, software, and mobile devices, both on-site and remotely.
    • Install, configure and support Microsoft Office suite of products including Outlook, Word, Excel, PowerPoint.
    • Install, configure, and upgrade software applications.
    • Manage and respond to IT helpdesk emails and requests, prioritizing tasks and ensuring timely resolution.
    • Troubleshoot and resolve common technical issues with PCs, applications, and peripherals such as printers and scanners.
    • Install, configure, and support security systems including cameras and door access systems.
    • Set up and install PCs, laptops, tablets, and smartphones for new employees.
    • Assist with new employee onboarding and provide basic IT training on company systems and software.
    • Troubleshoot conference room technology, printers, and scanners.
    • Document internal processes, procedures, issues, and resolutions to maintain a knowledge base for future reference.
    • Collaborate effectively with IT teams and escalate complex technical problems to higher-level support when needed.
    • Communicate with clients to provide updates on ticket progress, notify them of changes, and ensure satisfaction
    • Support construction-specific software applications like Procore, HCSS, Trimble, and Bluebeam among others
    • Assist in managing and maintaining cloud-based solutions and data storage used for project documents and collaboration.
    • Ensure proper network connectivity and troubleshoot basic network issues for office and field operations.

Requirements
    • 1-2 years of experience in IT support or a related field.
    • Basic understanding of operating systems (Windows, macOS), business applications, and network systems.
    • Experience with help desk ticketing systems and remote desktop software.
    • Strong analytical and problem-solving skills to diagnose and resolve technical issues efficiently.
    • Excellent communication skills (verbal and written) to interact with users and explain technical concepts clearly.
    • Customer-oriented and patient approach to provide exceptional support.
    • Ability to adapt to changes quickly and prioritize multiple tasks effectively.
    • Familiarity with construction-related software or a willingness to learn industry-specific applications.
    • Knowledge of network basics and troubleshooting connectivity issues.

Equal Opportunity Employer
It is the policy of SPS New England, Inc. to assure that applicants are employed, and that employees are treated during employment, without regard to their race, religion, sex, sexual orientation, gender identity, color, national origin, age or disability. Such action shall include: employment, upgrading, demotion, or transfer; recruitment or recruitment advertising; layoff or termination; rates of pay or other forms of compensation; and selection for training, including apprenticeship, pre-apprenticeship, and/or on-the-job training. It is also the policy of SPS New England, Inc. to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, protected veteran status, or any other applicable legally protected status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, recruitment advertising, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay, fringe benefits or other forms of compensation, and selection for training, including apprenticeship, pre-apprenticeship, on the job training, classification, and referral, at all levels of employment. Consistent with these obligations, SPS New England, Inc. also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs, observances, and practices.
Employees and applicants of SPS New England, Inc. will not be subject to harassment on the basis of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, protected veteran status or any other applicable legally protected status. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.
SPS New England, Inc. is seeking minority and female employees, and all employees are encouraged to recruit minority and females as well.

Apply