ZipRecruiter

Log In

1

Tier 1 It Technical Support Jobs (NOW HIRING)

Pratt Industries

IT Technical Support - Tier 1

Conyers, GA · On-site

$18.75 - $25.50/hr

... and software solutions, and supporting the internal IT work order system. He/she will be ... Provide technical assistance and support for incoming work orders and computer systems, software ...

GSP Companies

IT Technical Support

Provo, UT · On-site

$20.50 - $28/hr

Job Type Full-time Description The Tech Support Analyst II is responsible for applying technical ... Provide Tier 2 Helpdesk (Escalation) problem identification, diagnosis, and resolution of problems

Haddad Brands

IT Technical Support

Manhattan, NY · On-site

$60K - $100K/yr

The IT Technical Support will provide day-to-day MacOS and design application support, coordinate ... Ability to communicate technical concepts clearly to non-technical users (experience conducting one ...

Zephyr

IT Specialist (Contract)

Denver, CO · On-site

$28 - $42/hr

About the Role As an IT Specialist, Local Brand (Contract), you will provide essential technical ... Provide front-line, Tier 1 support for technical issues for local staff and field technicians

AutoAlert

Tier 1 Technical Support

Kansas City, MO · Remote

Tier 1 Technical Support Location - Kansas City Working Group - 3 Travel Required - No Classification - Non-Exempt Leadership Level - GS 3 to GS 4 *Core Competencies associated with this role:

DivIHN Integration Inc

IT Support Technician

Lemont, IL · On-site

$21.75 - $29.75/hr

Mid-Level IT Support Technician Location: On-site at Lemont, IL Duration: 6 Months Work Schedule ... Scope The contractor is expected to provide tier-1 technical support for customers with various ...

next page

Showing results 1-20

All JobsTier 1 It Technical Support Jobs

Tier 1 It Technical Support information

See salary details

$14

$26

$44

How much do tier 1 it technical support jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for tier 1 it technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between Tier 1 It Technical Support vs Help Desk Technician?

AspectTier 1 It Technical SupportHelp Desk Technician
CertificationsCompTIA A+, Network+ (often preferred)CompTIA A+, HDI-SAT, or similar
Work EnvironmentFrontline support, troubleshooting hardware/software issuesCustomer service-focused, remote or on-site support
Employer & Industry UsageIT service providers, corporate IT departmentsIT support centers, corporate help desks
Common Search & ComparisonOften compared for entry-level IT rolesSimilar roles, different terminology

Both roles provide entry-level technical support, focusing on troubleshooting hardware and software issues. While they share similar certifications and work environments, 'Help Desk Technician' emphasizes customer service and remote support, whereas 'Tier 1 It Technical Support' is more technical and hardware-oriented. Understanding these differences helps job seekers target the right position based on their skills and career goals.

What are the key skills and qualifications needed to thrive as a Tier 1 IT Technical Support specialist?

To thrive as a Tier 1 IT Technical Support Specialist, you need foundational knowledge of computer hardware, software troubleshooting, and networking basics, often supported by a relevant associate degree or CompTIA A+ certification. Familiarity with ticketing systems, remote desktop applications, and basic diagnostic tools is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage stressful situations. These skills and qualities are crucial for resolving technical issues efficiently and ensuring user satisfaction in a fast-paced IT environment.

What is a Tier 1 IT Technical Support specialist?

Tier 1 IT Technical Support specialists are the first point of contact for users experiencing technical issues with computer systems, software, or hardware. They handle basic troubleshooting, such as password resets, software installations, and resolving connectivity problems. Their primary goal is to quickly identify and resolve common issues or escalate more complex problems to higher-level support teams. Tier 1 support is essential for ensuring smooth IT operations in organizations.

What are some typical challenges faced by Tier 1 IT Technical Support specialists, and how can they prepare for them?

Tier 1 IT Technical Support specialists often encounter challenges such as managing high call volumes, troubleshooting a wide variety of basic technical issues, and communicating clearly with users who have varying levels of technical knowledge. To prepare, it's helpful to develop strong customer service skills, learn to follow troubleshooting scripts efficiently, and stay organized to track and resolve tickets promptly. Building a solid understanding of common hardware and software problems, as well as practicing patience and clear communication, can make handling these challenges more manageable and rewarding.
More about Tier 1 It Technical Support jobs
What cities are hiring for Tier 1 It Technical Support jobs? Cities with the most Tier 1 It Technical Support job openings:
What states have the most Tier 1 It Technical Support jobs? States with the most job openings for Tier 1 It Technical Support jobs include:
What job categories do people searching Tier 1 It Technical Support jobs look for? The top searched job categories for Tier 1 It Technical Support jobs are:
Tier 1 It Technical Support jobs near you
Infographic showing various Tier 1 It Technical Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

IT Technical Support - Tier 1

Pratt Industries

Conyers, GA • On-site

$18.75 - $25.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Pratt Industries rating

7.5

Company rating: 7.5 out of 10

Based on 108 frontline employees who took The Breakroom Quiz

43rd of 119 rated packaging manufacturers

Job description

In this role, he/she will maintain the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT work order system. He/she will be responsible for the administration and internal support of the Company's PCs, laptops, mobile devices, printers, servers, and related IT equipment. Tasks include end-user support, license tracking, and performing PC maintenance, upgrades, and configurations.
Responsibilities:
  • Provide work order system support and resolve problems to the end user's satisfaction.
  • Monitor and respond quickly and effectively to requests received through the IT work order system.
  • Monitor the Service Desk for tickets assigned to the queue and process them first in and first out based on priority.
  • Modify configurations, utilities, software default settings, etc., for the local workstation.
  • Utilize and maintain the work order system tracking software.
  • Document internal procedures.
  • Assist with onboarding of new users.
  • Ensure each workstation assigned has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment.
  • Install, test, and configure new workstations, peripheral equipment, and software following internal procedures.
  • Maintained inventory of all equipment, software, and licenses using the internal inventory system.
  • If an issue cannot be resolved in 5 minutes or less, report it to the work order system for escalation.
  • Manage PC setup and deployment for new employees using standard hardware, images, and software.
  • Assign users and computers to proper groups in Active Directory.
  • Perform timely workstation hardware and software upgrades as required
  • Provide technical assistance and support for incoming work orders and computer systems, software, and hardware issues.
  • Respond to work orders electronically, in person, or over the phone.
  • Draft training manuals and procedures.
  • Coach computer users on basic Windows setup.
  • Maintain daily performance of computer systems.
  • Respond to email messages for customers/users seeking guidance.
  • Inquire to determine the nature of issues.
  • Walk the customer/user through the problem-solving process.
  • Install, modify, and repair computer hardware and software.
  • Clean up computers.
  • Run diagnostic programs to resolve problems.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Install computer peripherals for users.
  • Follow up with customers/users to ensure the issues have been resolved.
  • Gain feedback from customers/users about computer usage.
  • Run reports to determine recurrent malfunctions.

Requirements:
  • Bachelor's Degree in Information Systems, Business, Communications, or a related field
  • Two years of relevant technical experience

Pratt Industries is America's 5th largest paper and packaging company with more than 10,000 highly skilled green collar employees dedicated to the environment and sustainability. Pratt Industries is one of the largest corrugated packaging companies in America, with sophisticated manufacturing facilities in more than twenty states. The company operates several of the most modern, cost effective paper mills in the country, as well as a series of sheet and box plants strategically placed throughout the United States offering a wide range of creative packaging solutions. Pratt Industries is committed to recycling and the environment by harvesting the urban forest.
Pratt Industries offers competitive compensation plans with incentive opportunities, full benefits package including medical, dental, vision, life, disability, All State, Pre-Paid Legal, and 401(k) with company match, paid vacation, paid holidays, and childbearing and parental leave.

What Pratt Industries employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply