ZipRecruiter

Log In

1

Tier 1 It Technical Support Jobs (NOW HIRING)

SummitHR

IT Technical Support I

Los Angeles, CA · On-site

$65 - $80/hr

... Provide IT support at Division-wide sponsored events.- Provide on-the-job training to new ... technical audience.- Ability to work with others.- Self-starter with results driven focus ...

True Anomaly

IT Support Analyst

Denver, CO · On-site

$70K - $95K/yr

The IT Support Analyst will be responsible for providing Tier 1 & 2 technical support to employees, as well as maintaining and troubleshooting computer systems, networks, and hardware. This role ...

Great Hire

IT Helpdesk Support Specialist

Carson, CA

... IT helpdesk or technical support preferred. \n \n \n Familiarity with Tier 1 and Tier 2 support ... processes. \n \n \n Strong troubleshooting and communication skills. \n \n \n Ability to manage ...

Mondo

IT Support Technician

Waterville, ME · On-site

$21.50 - $29.50/hr

Provide Tier 1-1.5 technical support for faculty and staff members. * Troubleshoot and resolve hardware, software, operating system, and connectivity issues across Windows and Mac environments.

previous pagenext page

Showing results 21-40

All JobsTier 1 It Technical Support Jobs

Tier 1 It Technical Support information

See salary details

$14

$26

$44

How much do tier 1 it technical support jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for tier 1 it technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between Tier 1 It Technical Support vs Help Desk Technician?

AspectTier 1 It Technical SupportHelp Desk Technician
CertificationsCompTIA A+, Network+ (often preferred)CompTIA A+, HDI-SAT, or similar
Work EnvironmentFrontline support, troubleshooting hardware/software issuesCustomer service-focused, remote or on-site support
Employer & Industry UsageIT service providers, corporate IT departmentsIT support centers, corporate help desks
Common Search & ComparisonOften compared for entry-level IT rolesSimilar roles, different terminology

Both roles provide entry-level technical support, focusing on troubleshooting hardware and software issues. While they share similar certifications and work environments, 'Help Desk Technician' emphasizes customer service and remote support, whereas 'Tier 1 It Technical Support' is more technical and hardware-oriented. Understanding these differences helps job seekers target the right position based on their skills and career goals.

What are the key skills and qualifications needed to thrive as a Tier 1 IT Technical Support specialist?

To thrive as a Tier 1 IT Technical Support Specialist, you need foundational knowledge of computer hardware, software troubleshooting, and networking basics, often supported by a relevant associate degree or CompTIA A+ certification. Familiarity with ticketing systems, remote desktop applications, and basic diagnostic tools is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage stressful situations. These skills and qualities are crucial for resolving technical issues efficiently and ensuring user satisfaction in a fast-paced IT environment.

What is a Tier 1 IT Technical Support specialist?

Tier 1 IT Technical Support specialists are the first point of contact for users experiencing technical issues with computer systems, software, or hardware. They handle basic troubleshooting, such as password resets, software installations, and resolving connectivity problems. Their primary goal is to quickly identify and resolve common issues or escalate more complex problems to higher-level support teams. Tier 1 support is essential for ensuring smooth IT operations in organizations.

What are some typical challenges faced by Tier 1 IT Technical Support specialists, and how can they prepare for them?

Tier 1 IT Technical Support specialists often encounter challenges such as managing high call volumes, troubleshooting a wide variety of basic technical issues, and communicating clearly with users who have varying levels of technical knowledge. To prepare, it's helpful to develop strong customer service skills, learn to follow troubleshooting scripts efficiently, and stay organized to track and resolve tickets promptly. Building a solid understanding of common hardware and software problems, as well as practicing patience and clear communication, can make handling these challenges more manageable and rewarding.
More about Tier 1 It Technical Support jobs
What cities are hiring for Tier 1 It Technical Support jobs? Cities with the most Tier 1 It Technical Support job openings:
What states have the most Tier 1 It Technical Support jobs? States with the most job openings for Tier 1 It Technical Support jobs include:
What job categories do people searching Tier 1 It Technical Support jobs look for? The top searched job categories for Tier 1 It Technical Support jobs are:
Tier 1 It Technical Support jobs near you
Infographic showing various Tier 1 It Technical Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

IT Technical Support I

SummitHR

Los Angeles, CA • On-site

$65 - $80/hr

Full-time

Re-posted 21 days ago

Job description

Position Description SummaryThis position will follow established procedures to troubleshoot, coordinate and resolve systems or hardware related incidents. The position is responsible for the initial analysis, diagnosis and troubleshooting of events. Ensure reported production outages/incidents are communicated and resolved in an expeditious manner. Manage staff onboarding and offboarding processes. Provide helpdesk related support in all areas of IT functions for the customer.Essential Job Duties (include the following but not limited to)- Answer incoming customer emails to the Help Desk.- Follow established procedures to diagnose and troubleshoot system issues.- Analyze, determine, and document reported production outages/incidents.- Determine severity, impact, and nature of incidents. Escalate as needed.- Communicate clearly with other team members.- Submit requests for new services or applications requests in Freshdesk and IT Service-Now and other related tracking applications.- Complete onboarding or offboarding functions for staff being mobilized or demobilized.- Perform hardware and software installations.- Oversee deployments and relocations of staff at various locations.- Provide IT support at Division-wide sponsored events.- Provide on-the-job training to new department staff members.- Provide computer orientation to new staff.Hardware and Infrastructure ExperiencePC Hardware Troubleshooting:Capable of diagnosing and resolving hardware component failures including motherboards, power supplies, memory and storage devices. Proficient in handling upgrades, replacements, and configurations.Network Infrastructure Troubleshooting:Capable of identifying and resolving common LAN/WAN issues such as cabling faults, switch/router configuration errors, and IP conflict resolution. Adept in managing network performance and connectivity troubleshooting, including wireless networks and VPN issues.Installation, Configuration, and Maintenance:Windows Operating Systems:Proficient in the installation, configuration, and administration of Windows operating systems (Windows 10, 11). Experienced in applying security patches, system updates, and driver updates.Microsoft Office 365 Suite:Proficient in deploying, troubleshooting, and providing user support for both standalone Microsoft Office and Microsoft 365 versions. Highly experienced with core productivity tools such as Word, Excel, PowerPoint, and Outlook, as well as collaboration and integration solutions like OneDrive and TeamsProfessional Experience Level/Other Qualifications- Must be able to lift at least 40lbs.- Ability to organize short and long-term tasks and communicate status of tasks with clients and management.- Effective oral and written communication skills, with an ability to communicate complex issues to a non-technical audience.- Ability to work with others.- Self-starter with results driven focus.- Capability to assume additional responsibilities.- Demonstrated experience managing data coordination and conversion projects.Education/TrainingManagement Information Systems (MIS) degree or equivalent job experience of 5+ yrs.Element-Specific Requirements/Notes- May assume other duties as required/needed.- Maybe required to work past regular work shift if needed.- Maybe required to work various shifts as needed.- This position offers a hybrid/telework schedule.- Candidate must have access to company vehicles or be willing to use personal vehicle.
Job Posted by ApplicantPro
SummitHR logo

About SummitHR

Sourced by ZipRecruiter

SummitHR makes a commitment to our clients and candidates to listen to your goals and ideas. We deliver innovative solutions that prove a personal understanding of the culture, vision and brand you represent. We offer dynamic solutions, because We are committed to your success.

Industry

Recruiting and staffing services

Company size

1 - 10 Employees

Headquarters location

Alhambra, CA, US

View All SummitHR Jobs