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Technical Support Specialist Level 2 Jobs (NOW HIRING)

Port Cyber Corporation

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Technical Support Specialist - Level 1

Kensington, MD · On-site

$40K - $55K/yr

Technical Support Specialist - Level 1 Port Cyber is seeking to grow its technical team to keep ... Two-Year or Four-Year Bachelor's degree in Computer Science or Information Systems, or other ...

KabaFusion

IT Support Specialist II

Lexington, MA · On-site

$30.72 - $37.88/hr

The IT Support Specialist Level II is a role that combines technical expertise with leadership and problem-solving skills. They are responsible for providing more advanced technical support ...

Layer 7 Consulting

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IT Support Specialist Level 2 - Parsippany, NJ

Parsippany, NJ · On-site

$60K - $65K/yr

IT Support Specialist - Level 2 Description: The IT Support Specialist - Level 2's role is to facilitate troubleshooting and assistance of our client base and provide issue resolution and ...

Interra Health

Technical Support Specialist, L2

$60K - $85K/yr

As a Technical Support Specialist, Level 2, you provide advanced technical support and serve as a secondary escalation point for the support team. You troubleshoot complex issues across internet ...

Entergy

*This position can be filled as a Technical Support Specialist I, II, III, Senior, or Senior Lead depending on the candidate's qualifications and experience.* JOB PURPOSE/SUMMARY: Responsible for ...

AMA TechTel

Level II Technical Support

Amarillo, TX · On-site

As a Level II Technical Support Representative, you will be responsible for monitoring the following products 24 hours a day: * Wireless/VOIP * Hosted Phone System * Fiber * POTS * DSL You'll also be ...

DeLaval

Technical Support Specialist

Waunakee, WI · On-site

Technical Support Specialist VMS Technical Support Specialist DeLaval is a leading supplier of ... Direct unresolved issues to the next level of support personnel * Other duties assigned by the VMS ...

Winxnet

Technical Support Specialist

Portland, ME · On-site

Staff members on the Tier 2 Team provide regular support and maintenance to a variety of customers ... Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls ...

Collabera

Technical Support Specialist

Chandler, AZ · On-site

Job Title: Technical Support Specialist Location: Chandler,AZ / Addison,TX / Hopewell,NJ Work ... Provide first-level technical support to users. Troubleshoot hardware, software, application, and ...

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How much do technical support specialist level 2 jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for technical support specialist level 2 in the United States is $26.57, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $30.53 per hour, depending on experience, location, and employer.

What is a technical support specialist level 2?

Technical Support Specialist Level 2 professionals provide advanced technical assistance and troubleshooting for software, hardware, or network issues that cannot be resolved by Level 1 support staff. They handle more complex problems, perform in-depth diagnostics, and may escalate unresolved issues to higher-level specialists or engineers. Their role often includes supporting end-users, maintaining documentation, and ensuring efficient resolution of technical incidents to minimize downtime.

What are the key skills and qualifications needed to thrive as a technical support specialist level 2?

A Technical Support Specialist Level 2 typically requires strong troubleshooting abilities, in-depth knowledge of operating systems and networks, and at least an associate degree or relevant certifications such as CompTIA A+ or Microsoft Certified: Desktop Support. Familiarity with ticketing systems, remote desktop tools, and diagnostic utilities is essential for resolving technical issues efficiently. Excellent communication skills, patience, and problem-solving aptitude help build trust with users and collaborate with other IT teams. These skills ensure timely resolution of complex technical problems, leading to higher customer satisfaction and minimal downtime.

How does a technical support specialist level 2 typically collaborate with other teams to resolve complex technical issues?

As a Technical Support Specialist Level 2, you will frequently work alongside Tier 1 support, engineering, and product teams to address and resolve escalated technical issues. While Tier 1 handles initial troubleshooting, Level 2 specialists dive deeper, often requiring coordination with development or QA teams for advanced problem resolution. Regular communication and detailed documentation are key, as you may need to relay customer feedback or recurring issues to inform product improvements. This collaborative environment not only enhances customer satisfaction but also provides opportunities to broaden your technical expertise and cross-functional skills.

What is the difference between Technical Support Specialist Level 2 vs Technical Support Specialist Level 1?

AspectTechnical Support Specialist Level 2Technical Support Specialist Level 1
CredentialsTypically requires basic certifications like CompTIA A+ or similarEntry-level certifications or on-the-job training
Work EnvironmentHandles more complex issues, often in a Tier 2 support roleAddresses basic customer inquiries, Tier 1 support
ResponsibilitiesDiagnoses and resolves advanced technical problems, escalates issues as neededProvides initial troubleshooting, gathers information, and resolves simple issues
Common UsageUsed in IT support teams across various industriesUsed in customer service and technical support settings

Technical Support Specialist Level 2 roles focus on resolving more complex technical issues and require more experience or certifications compared to Level 1. Level 2 specialists handle escalated problems, providing deeper technical expertise, while Level 1 staff manage basic customer inquiries and initial troubleshooting.

What are the responsibilities of a technical support specialist level 2?

A Technical Support Specialist Level 2 handles complex technical issues that cannot be resolved by Level 1 support, including troubleshooting hardware and software problems, diagnosing network issues, and providing advanced technical assistance. They often document solutions, escalate unresolved issues, and may use tools like remote desktop software or ticketing systems. Strong technical knowledge, problem-solving skills, and customer service are essential for this role.
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Technical Support Specialist Level 2 jobs near you
Infographic showing various Technical Support Specialist Level 2 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $55,275 per year, or $26.6 per hour.

Technical Support Specialist Level II

Houston, TX • On-site

AIV LP
See more jobs at AIV LPexternal

Full-time

Posted 16 days ago

Job description

The main goal of a Level 2 Technical Support Specialist is to provide quick and useful technical assistance on computer systems. This role will respond to technical questions and provide solutions.

Duties and Responsibilities

  • Responsible for all client hardware and software including computers, printers, scanners, faxes, Window 10, MS Office Suite, Cisco VPN client, Remote Desktop, mobile devices, all system tools related to client administration.
  • Identifies, researches and resolves technical hardware and software issues to meet or exceed end user's satisfaction.
  • Advise users on appropriate application and technical actions.
  • Monitor and respond immediately to requests for technical support via ticket system, calls or emails.
  • Use ticket tracking system to document requests and issues to ensure a timely resolution.
  • Route issues and requests to appropriate IT administrators.
  • Identify and escalate situations that require urgent attention.
  • Stay current with system information, changes and updates.
  • Configuration of standard Office 365 and Exchange clients
  • Able to train and inform end users.
  • Configure file, print and remote access services
  • Set up new workstations for users (deploying equipment, checking over account setups).
  • Respond in timely manner to requests and issues
  • Configuration of standard Office 365 and Exchange clients
  • Supply after-hours support

Knowledge, Skills and Abilities

  • Window 10, MS Office 365 suite, .
  • Knowledge of basic computer hardware and software systems
  • Knowledge with desktop and server operations systems
  • Experience with Active Directory
  • Ability to conduct/troubleshoot research into a wide range of computing issues as required.
  • Ability to absorb and retain information quickly.
  • Ability to present ideas in user-friendly language.
  • Be skilled to handle multiple, concurrent tasks
  • Highly self-motivated and directed.
  • Strong attention to detail.
  • Proven analytical and problem-solving abilities.
  • Ability to manage work effects independently * Ability to perform responsibilities as assigned * Effective problem-solving skills
  • Strong written and verbal communication skills
  • Strong Documentation skills * Positive Attitude * Team-oriented
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Exceptional customer service orientation.
  • Experience working in a team-oriented, collaborative environment.

Education and Qualifications

  • IT Associates Degree or equivalent an advantage
  • Minimum 4 - 5 years’ experience as an IT Help Desk technician.
  • General understanding of Active Directory, Group Policy, and basic network concepts a plus.