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Technical Support Specialist Level 2 Jobs (NOW HIRING)

Invizio

Technical Support Specialist - Level II

Miami, FL · On-site

$55K - $75K/yr

... a Technical Support Specialist with Invizio, a typical day will start with you reviewing the ... a Two or Four year degree in Computer Science, Engineering or IT related field of study are ...

Invizio

Technical Support Specialist - Level II

Miami, FL · On-site

$55K - $75K/yr

... a Technical Support Specialist with Invizio, a typical day will start with you reviewing the ... a Two or Four year degree in Computer Science, Engineering or IT related field of study are ...

CAI

Technical Support Specialist

Coopersburg, PA · Hybrid

Technical Support Specialist Req number: R8105 Employment type: Full time Worksite flexibility ... Resolve Service Desk tickets forwarded by Level 1 before they are escalated to onsite Level 2 ...

Senior Star

Helpdesk Support Specialist II

Tulsa, OK · On-site

We are seeking a Helpdesk Support Specialist - Level 2 who brings strong technical troubleshooting skills, a service-minded attitude, and a desire to continue growing within Information Technology.

Interra Health

Technical Support Specialist, L2

$60K - $85K/yr

As a Technical Support Specialist, Level 2, you provide advanced technical support and serve as a secondary escalation point for the support team. You troubleshoot complex issues across internet ...

Garmin

Technical Support Specialist 2

Boulder, CO · On-site

Garmin is a company known for its innovative technology solutions, and they are seeking a Technical Support Specialist 2. In this role, you will provide first and second level support to end users ...

AMA TechTel

Level II Technical Support

Amarillo, TX · On-site

As a Level II Technical Support Representative, you will be responsible for monitoring the following products 24 hours a day: * Wireless/VOIP * Hosted Phone System * Fiber * POTS * DSL You'll also be ...

AMA TechTel

Level II Technical Support

Amarillo, TX

As a Level II Technical Support Representative, you will be responsible for monitoring the following products 24 hours a day: * Wireless/VOIP * Hosted Phone System * Fiber * POTS * DSL You'll also be ...

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Technical Support Specialist Level 2 information

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How much do technical support specialist level 2 jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for technical support specialist level 2 in the United States is $26.57, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $30.53 per hour, depending on experience, location, and employer.

What is the difference between Technical Support Specialist Level 2 vs Technical Support Specialist Level 1?

AspectTechnical Support Specialist Level 2Technical Support Specialist Level 1
CredentialsTypically requires basic certifications like CompTIA A+ or similarEntry-level certifications or on-the-job training
Work EnvironmentHandles more complex issues, often in a Tier 2 support roleAddresses basic customer inquiries, Tier 1 support
ResponsibilitiesDiagnoses and resolves advanced technical problems, escalates issues as neededProvides initial troubleshooting, gathers information, and resolves simple issues
Common UsageUsed in IT support teams across various industriesUsed in customer service and technical support settings

Technical Support Specialist Level 2 roles focus on resolving more complex technical issues and require more experience or certifications compared to Level 1. Level 2 specialists handle escalated problems, providing deeper technical expertise, while Level 1 staff manage basic customer inquiries and initial troubleshooting.

What are Technical Support Specialist Level 2?

Technical Support Specialist Level 2 professionals provide advanced technical assistance and troubleshooting for software, hardware, or network issues that cannot be resolved by Level 1 support staff. They handle more complex problems, perform in-depth diagnostics, and may escalate unresolved issues to higher-level specialists or engineers. Their role often includes supporting end-users, maintaining documentation, and ensuring efficient resolution of technical incidents to minimize downtime.

What are the key skills and qualifications needed to thrive as a Technical Support Specialist Level 2, and why are they important?

A Technical Support Specialist Level 2 typically requires strong troubleshooting abilities, in-depth knowledge of operating systems and networks, and at least an associate degree or relevant certifications such as CompTIA A+ or Microsoft Certified: Desktop Support. Familiarity with ticketing systems, remote desktop tools, and diagnostic utilities is essential for resolving technical issues efficiently. Excellent communication skills, patience, and problem-solving aptitude help build trust with users and collaborate with other IT teams. These skills ensure timely resolution of complex technical problems, leading to higher customer satisfaction and minimal downtime.

How does a Technical Support Specialist Level 2 typically collaborate with other teams to resolve complex technical issues?

As a Technical Support Specialist Level 2, you will frequently work alongside Tier 1 support, engineering, and product teams to address and resolve escalated technical issues. While Tier 1 handles initial troubleshooting, Level 2 specialists dive deeper, often requiring coordination with development or QA teams for advanced problem resolution. Regular communication and detailed documentation are key, as you may need to relay customer feedback or recurring issues to inform product improvements. This collaborative environment not only enhances customer satisfaction but also provides opportunities to broaden your technical expertise and cross-functional skills.
More about Technical Support Specialist Level 2 jobs
What cities are hiring for Technical Support Specialist Level 2 jobs? Cities with the most Technical Support Specialist Level 2 job openings:
What states have the most Technical Support Specialist Level 2 jobs? States with the most job openings for Technical Support Specialist Level 2 jobs include:
What job categories do people searching Technical Support Specialist Level 2 jobs look for? The top searched job categories for Technical Support Specialist Level 2 jobs are:
Technical Support Specialist Level 2 jobs near you
Infographic showing various Technical Support Specialist Level 2 job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $55,275 per year, or $26.6 per hour.

Technical Support Specialist - Level II

Invizio

Miami, FL • On-site

$55K - $75K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 6 days ago

Job description

Description of Position
This is a full-time IT Technical Support position. Candidates are expected to have intimate familiarity and be comfortable supporting clients with current business technology solutions.
About Invizio
At Invizio we are dedicated to helping businesses maximize their use of technology. We strive to empower our clients in their missions by applying our knowledge and expertise to a wide range of technologies.
We were founded in 2008 with a vision to serve small and mid-sized businesses and organizations as their single point of contact for all things technology, we serve clients in a variety of industries as a trusted partner, advisor and advocate.
Requirements
  • Candidates who do not fulfill these requirements will not be considered. This position has a few non-negotiable requirements, they include:
  • Candidates must have at least 3 years of relevant IT Support and IT System Management experience.
  • Candidates must have excellent written and verbal business and technical communication skills and interpersonal skills (This will be verified by a series of tests).

Responsibilities
The candidate will be responsible for providing technical support to clients. This support will be conducted via phone with remote support tools provided by Invizio and onsite as needed. Responsibilities will also include but are not limited to:
  • Performing timely recognition, isolation, resolution and follow-up of submitted help desk tickets
  • Providing detailed documentation of help desk support
  • Configuring, and troubleshooting desktop hardware and peripherals
  • Installing, configuring, and troubleshooting Windows 10 & 11 and desktop applications
  • Re-installing desktops and laptops as needed
  • Installing, configuring, and repairing desktop and network printers
  • Assisting with security-related updates or patches
  • Creating and update help desk documents
  • Developing user training and instructional materials as needed
  • Performing other duties as assigned
  • Candidate will also provide intermediate to advanced network and server troubleshooting including:
    • Network connectivity diagnostics and repair
    • Server configuration
    • Server alert monitoring and troubleshooting
    • Server configuration, deployments and migrations

Qualification
  • Strong customer service orientation is a must. Candidates must be comfortable interacting with end users both over the phone and in person.
  • Strong interpersonal and communication skills. Strong command of the English language is a requirement. Familiarity with the correct use of technical terms.
  • Ability to quickly learn new systems and software applications.
  • Candidate must hold the following certifications or be willing to obtain them within the 3-month probationary period: Network+, Microsoft 365 Fundamentals

Candidates must have a practical understanding of and ability to configure and troubleshoot:
  • Desktop Operating Systems: Microsoft Windows, Apple Mac OS
  • Server Operating Systems: Microsoft Windows Server, Mac OS Server, Linux
  • Applications: Desktop Productivity eg. Microsoft Office, Adobe Acrobat etc.
  • Server Applications: eg. Microsoft Exchange, SQL Server.
  • Security: eg. Anti-virus/Anti-malware, Encryption
  • Cloud Productivity: eg. Microsoft 365, Google Workplace, Dropbox etc.
  • Unified Communications: On-premises & hosted VoIP PBX, Handsets etc.
  • Network Technology: Physical cabling, routers, firewalls, switches, wireless access points, etc.
  • Hardware: Desktops, Laptops, Servers, Printers etc.

Additional Requirements
You must also have...
• A quiet distraction-free working environment
• A reliable high-speed Internet connection
• A smartphone (iOS or Android) for security authentication
• Reliable transportation
A Typical Day
As a Technical Support Specialist with Invizio, a typical day will start with you reviewing the tickets that you are assigned and following up with clients. A few days a week you will have a morning call with the Service Delivery team to discuss open tickets. You will also communicate with your teammates regarding ongoing projects and work with clients to help resolve issues. You may need to visit a client location to deliver and set up a laptop or deploy a server or firewall. During deployments you will note all relevant system and configuration information and add it to the client documentation system. While working with clients you will track your time in our ticketing system and make sure all tickets are always kept up to date with current status and "next to do" items. You will find yourself doing research or collaborating with your teammates regularly via chat, video or calls.
Preferred Experience
3 Years of IT Technical Support (Candidates that do not have at least 1 year of experience will not be considered).
Previous experience at an IT Support or Managed Services Provider is preferred. This would indicate you are familiar with ticketing/help desk software (i.e. Autotask, ConnectWise, etc.), RMM software (i.e. Kaseya, Autotask, N-Central, etc.)
Ability to prioritize, schedule, coordinate and manage a variety of activities and projects
Candidates with a Two or Four year degree in Computer Science, Engineering or IT related field of study are preferred.
Benefits
Invizio Team Members enjoy the following benefits:
  • A human-first approach to Paid-Time-Off
  • Paid US holidays
  • Dental, Life and Vision Insurance
  • Access to 401(k) retirement plan
  • Subsidized Health Insurance

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