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Technical Support Specialist Level 2 Jobs (NOW HIRING)

Interra Health

Technical Support Specialist, L2

Boston, MA · Remote

$60K - $85K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Technical Support Specialist, Level 2, you provide advanced technical support and serve as a secondary escalation point for the support team. You troubleshoot complex issues across internet ...

Next Step Systems

Technical Support Specialist

Chicago, IL · On-site

  • Medical

  • Retirement

  • PTO

Position requires 3 days Onsite and 2 days Remote, with occasional after-hours and weekend work. Technical Support Specialist Responsibilities: - Identify and resolve basic issues in office ...

Graco, Inc.

Technical Support Specialist

Rogers, MN · On-site

  • Medical

  • Dental

  • Retirement

The Technical Support Specialist will provide expert technical support, repair guidance, and ... What You Will Bring to * 2-year Technical Degree or equivalent experience * 3+ years of technical ...

Glytec

Technical Support Specialist

Atlanta, GA · On-site +1

Technical Support Specialist Full-Time On-Call Rotation For 20 years, Glytec has built an insulin ... Must be located in the Metro Atlanta, Georgia area * 2-4 years of experience in technical support ...

Computech Corporation

Level 2 Technical Support

Saline, MI

$33K - $42K/yr

Technical Support(Level 2) Location: Saline ,MI Duration:12 Months Role Description : Provide second-level end user support for computer systems (software, hardware) and equipment (printer, plotter ...

Graitec

Technical Support Specialist

Atlanta, GA · On-site

Deliver a high level of customer service and technical expertise to ensure customer satisfaction ... * 2+ years of experience in a technical support, application support, or IT support role ...

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All JobsTechnical Support Specialist Level 2 Jobs

Technical Support Specialist Level 2 information

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$13

$26

$43

How much do technical support specialist level 2 jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for technical support specialist level 2 in the United States is $26.57, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $30.53 per hour, depending on experience, location, and employer.

What is the difference between Technical Support Specialist Level 2 vs Technical Support Specialist Level 1?

AspectTechnical Support Specialist Level 2Technical Support Specialist Level 1
CredentialsTypically requires basic certifications like CompTIA A+ or similarEntry-level certifications or on-the-job training
Work EnvironmentHandles more complex issues, often in a Tier 2 support roleAddresses basic customer inquiries, Tier 1 support
ResponsibilitiesDiagnoses and resolves advanced technical problems, escalates issues as neededProvides initial troubleshooting, gathers information, and resolves simple issues
Common UsageUsed in IT support teams across various industriesUsed in customer service and technical support settings

Technical Support Specialist Level 2 roles focus on resolving more complex technical issues and require more experience or certifications compared to Level 1. Level 2 specialists handle escalated problems, providing deeper technical expertise, while Level 1 staff manage basic customer inquiries and initial troubleshooting.

What is a technical support specialist level 2?

Technical Support Specialist Level 2 professionals provide advanced technical assistance and troubleshooting for software, hardware, or network issues that cannot be resolved by Level 1 support staff. They handle more complex problems, perform in-depth diagnostics, and may escalate unresolved issues to higher-level specialists or engineers. Their role often includes supporting end-users, maintaining documentation, and ensuring efficient resolution of technical incidents to minimize downtime.

What are the key skills and qualifications needed to thrive as a technical support specialist level 2?

A Technical Support Specialist Level 2 typically requires strong troubleshooting abilities, in-depth knowledge of operating systems and networks, and at least an associate degree or relevant certifications such as CompTIA A+ or Microsoft Certified: Desktop Support. Familiarity with ticketing systems, remote desktop tools, and diagnostic utilities is essential for resolving technical issues efficiently. Excellent communication skills, patience, and problem-solving aptitude help build trust with users and collaborate with other IT teams. These skills ensure timely resolution of complex technical problems, leading to higher customer satisfaction and minimal downtime.

How does a technical support specialist level 2 typically collaborate with other teams to resolve complex technical issues?

As a Technical Support Specialist Level 2, you will frequently work alongside Tier 1 support, engineering, and product teams to address and resolve escalated technical issues. While Tier 1 handles initial troubleshooting, Level 2 specialists dive deeper, often requiring coordination with development or QA teams for advanced problem resolution. Regular communication and detailed documentation are key, as you may need to relay customer feedback or recurring issues to inform product improvements. This collaborative environment not only enhances customer satisfaction but also provides opportunities to broaden your technical expertise and cross-functional skills.
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Technical Support Specialist Level 2 jobs near you
Infographic showing various Technical Support Specialist Level 2 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $55,275 per year, or $26.6 per hour.

Technical Support Specialist - Level 1

Continuum Advantage LLC

Waukee, IA • On-site

$18.75 - $22/hr

Full-time

Re-posted 22 days ago

Job description

Summary
The Technical Support Specialist – Level 1 is an entry-level position that provides professional technical support to all clients of Myriad Advisor Solutions. The Level 1 Specialists must possess strong analytical and strategic thinking, as well as planning, organizing and problem-solving skills: a high degree of technical expertise, sound professional and technical judgment, and a commitment to exceptional customer service and teamwork. This role is in office and is not remote.
Essential Duties and Responsibilities
  • Daily tasks include, but are not limited to, diagnostics, troubleshooting, resolving network and wireless issues, setting up user accounts, formatting and setting up desktop and laptop computers
  • Provide remote technical guidance, assistance, and coordination to end-users for PC, network, software, and hardware problems
  • Support daily client communication- including phone, email, and chat requests. Accurately document details related to client support issues in help desk ticketing system and complete ticket/tasks efficiently
  • Create, build, and foster strong and effective working relationships with peers, management, clients, and vendors
  • Ensure growing knowledge of company supported systems, with a goal of becoming a product expert
  • Ability to display dependability through IT Help Desk shift coverage spanning Monday-Friday 7am-7pm CST
The Essential Duties and Responsibilities listed are not all inclusive; other duties as assigned will apply
Desired Qualifications (Knowledge and Skills)
  • Degree or Associates degree in Information Technology related field preferred; completed college coursework in conjunction with work experience will also be considered
  • Current knowledge of computer systems, electronic systems, and software applications; Solid understanding of desktop applications
  • Level 1 Technical Support experience preferred
  • Intermediate to advanced knowledge of Microsoft Windows 10, and a willingness to learn new operating systems
  • Intermediate to advanced knowledge of general internet technologies (email, web browsers, etc.)
  • Basic knowledge of core network technologies (WiFi, routers, switches, etc.)
Desired Traits
  • Strong client service skills, first-hand experience interacting directly with customers; a genuine interest in serving and caring for our clients
  • Strong professional phone etiquette
  • Possesses strong work ethics and morals; is driven and motivated to advancing their career through hands on experience and evolving industry knowledge
Core Value of C.A.R.E
Communicate. Accountable. Respect. Ethical.
Communicate.
  • Comfortably connect with clients in an open and informative way that supports the Myriad C.A.R.E interaction style with our clients
  • Positive: Create, support, and encourage a positive work environment; Energetic, eager to learn, team player and willing to cooperate
  • Exudes excellent oral, written and interpersonal communication skills, well-spoken both on the phone and in person
  • Approachable: Genuinely encourage business interactions with client, strategic business partners and internal team members; become and remain a reliable go-to resource
  • Extraordinary customer service skills and presence while possessing a positive attitude through all client interactions
  • Manage multiple client demands simultaneously, shift priority when the need arises, and consistently demonstrates flexibility and positivity
Accountable.
  • Energetic team player, with the ability and willingness to learn and effectively utilize new technologies as required and required
  • Retain a fast-paced working environment, balances competing priorities and flexing between many tasks at any given time
  • Dependable: Punctual to scheduled work shift/schedule, internal and external meetings. Consistently following through on tasks, projects, and client commitments
Respect.
  • Treat all people with courtesy, politeness, and kindness. Encourage peers and clients to express opinions and ideas. Listen to what others have to say in conjunction with respectfully expressing your viewpoint
  • Consistently seek out ways to provide service and solutions to clients that will positively impact their transition and long-term business structure. Recognize client’s business needs and think creatively to offer solutions to exceed those needs
  • Brand Loyalty: Loyal and trustworthy to positively promote and display the Myriad brand, products and service offerings
Ethical.
  • Maintain a self-driven, results-orientated outlook with a positive focus on the overall success for client, strategic partner, and Myriad
  • Confidential: Discreet in all aspects of the job; maintain confidentiality in all circumstances
  • Adhere to processes and procedures to ensure the highest degree of efficiency is maintained; adheres to budget guidelines, reduce expenses as applicable, without jeopardizing the quality of output
  • Display strong work ethics and morals; Is driven and motivated to advancing their career through hands on experience and evolving industry knowledge
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of the job, the employee is regularly required to stand, sit, walk, use hands to finger, handle, or feel, reach with hands and arms, stoop, kneel, crouch or crawl, and talk or hear.
  • The vision requirements include close vision and ability to adjust focus.
  • Nature of position requires physical mobility and the ability to lift a minimum of 50 pounds.

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