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Technical Support Specialist Level 2 Jobs (NOW HIRING)

Winxnet

Technical Support Specialist

Portland, ME · On-site

Staff members on the Tier 2 Team provide regular support and maintenance to a variety of customers ... Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls ...

Winxnet

Technical Support Specialist

Portland, ME

Staff members on the Tier 2 Team provide regular support and maintenance to a variety of customers ... Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls ...

parcelLab

Technical Support Specialist

Boston, MA · On-site +1

As our Technical Support Specialist, you'll serve as 2nd level support for our B2B customers, handling the more complex and technical cases escalated beyond our first-line support team. You'll work ...

Silver Hills Bakery

IT Support Specialist

Rossville, TN · On-site

Position: IT Support Specialist - Level 2 Reports to: IT Support Team Lead We are looking for an IT Support Specialist II to join our IT Team! This role is responsible for providing Level 2 technical ...

Graitec

Technical Support Specialist

Atlanta, GA · On-site

Deliver a high level of customer service and technical expertise to ensure customer satisfaction ... * 2+ years of experience in a technical support, application support, or IT support role ...

Silver Hills Bakery

IT Support Specialist

Rossville, TN · On-site

Position: IT Support Specialist - Level 2 Reports to: IT Support Team Lead We are looking for an IT Support Specialist II to join our IT Team! This role is responsible for providing Level 2 technical ...

Computech Corporation

Level 2 Technical Support

Saline, MI · On-site

$33K - $42K/yr

Technical Support(Level 2) Location: Saline ,MI Duration:12 Months Role Description : Provide second-level end user support for computer systems (software, hardware) and equipment (printer, plotter ...

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Technical Support Specialist Level 2 information

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How much do technical support specialist level 2 jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for technical support specialist level 2 in the United States is $26.57, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $30.53 per hour, depending on experience, location, and employer.

What is the difference between Technical Support Specialist Level 2 vs Technical Support Specialist Level 1?

AspectTechnical Support Specialist Level 2Technical Support Specialist Level 1
CredentialsTypically requires basic certifications like CompTIA A+ or similarEntry-level certifications or on-the-job training
Work EnvironmentHandles more complex issues, often in a Tier 2 support roleAddresses basic customer inquiries, Tier 1 support
ResponsibilitiesDiagnoses and resolves advanced technical problems, escalates issues as neededProvides initial troubleshooting, gathers information, and resolves simple issues
Common UsageUsed in IT support teams across various industriesUsed in customer service and technical support settings

Technical Support Specialist Level 2 roles focus on resolving more complex technical issues and require more experience or certifications compared to Level 1. Level 2 specialists handle escalated problems, providing deeper technical expertise, while Level 1 staff manage basic customer inquiries and initial troubleshooting.

What is a technical support specialist level 2?

Technical Support Specialist Level 2 professionals provide advanced technical assistance and troubleshooting for software, hardware, or network issues that cannot be resolved by Level 1 support staff. They handle more complex problems, perform in-depth diagnostics, and may escalate unresolved issues to higher-level specialists or engineers. Their role often includes supporting end-users, maintaining documentation, and ensuring efficient resolution of technical incidents to minimize downtime.

What are the key skills and qualifications needed to thrive as a technical support specialist level 2?

A Technical Support Specialist Level 2 typically requires strong troubleshooting abilities, in-depth knowledge of operating systems and networks, and at least an associate degree or relevant certifications such as CompTIA A+ or Microsoft Certified: Desktop Support. Familiarity with ticketing systems, remote desktop tools, and diagnostic utilities is essential for resolving technical issues efficiently. Excellent communication skills, patience, and problem-solving aptitude help build trust with users and collaborate with other IT teams. These skills ensure timely resolution of complex technical problems, leading to higher customer satisfaction and minimal downtime.

How does a technical support specialist level 2 typically collaborate with other teams to resolve complex technical issues?

As a Technical Support Specialist Level 2, you will frequently work alongside Tier 1 support, engineering, and product teams to address and resolve escalated technical issues. While Tier 1 handles initial troubleshooting, Level 2 specialists dive deeper, often requiring coordination with development or QA teams for advanced problem resolution. Regular communication and detailed documentation are key, as you may need to relay customer feedback or recurring issues to inform product improvements. This collaborative environment not only enhances customer satisfaction but also provides opportunities to broaden your technical expertise and cross-functional skills.
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Technical Support Specialist Level 2 jobs near you
Infographic showing various Technical Support Specialist Level 2 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $55,275 per year, or $26.6 per hour.

Technical Support Specialist II

Hurley Medical Center

Flint, MI • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Hurley Medical Center rating

6.3

Company rating: 6.3 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

778th of 1,056 rated hospitals

Job description

Assists in the overall design and configuration of complex information technology infrastructure and provides guidance and technical escalation for lower level staff. Plans, installs, configures, maintains, and troubleshoots data and communication systems and networks, servers, applications, and associated assemblies. Participates in quality assessment and continuous quality improvement. Complies with all appropriate safety and infection control standards. Performs all job duties and responsibilities in a courteous and customer-focused manner according to the Hurley Family Standards of Behavior.Works under the supervision of the Chief Information Officer or designee who reviews work for conformance with established policies and procedures.

Required:
  • 2+ years supporting a large enterprise network environment. Two years of education, or industry certification such as Cisco, Microsoft, Epic, A+, Network+, etc. may substitute for one year of required
  • Comprehensive understanding and experience configuring and troubleshooting:
    • o Microsoft Server operating systems and common server hardware configurations such as RAID o Common enterprise application service roles such as Active Directory, IIS, and File and Print Sharing. o Security suites and business continuity products such as anti-malware suites and enterprise file backup o Network concepts such as OSI, TCP/IP, DNS, and DHCP.o Cloud application such as GCP, AWS, and GSuite.
  • Demonstrated analytical, problem solving, and project management abilities.
  • Ability to communicate effectively both orally and in writing.
  • Ability to establish and maintain effective working relationships with department heads, supervisors, and other Medical Center personnel.
    • Preferred:
  • Bachelor's Degree in Computer Science, Computer Information Systems, or a related fieldIndustry training or certifications such as Cisco, Microsoft, Epic or other EMR, A+, Network+, etc.
  • Experience with one or more of the following:
    • o System virtualization using technologies such as ESX or Hyper-V o Application virtualization using technologies such as XenApp or RemoteApp o Network switch, router, firewall, WAN, VPN, and/or WIFI hardware, configuration, and standards o HA configurations using failover clustering, load balancing, or other mechanisms o Physical data center management such as cooling, fire suppression, and power distribution o Linux, AIX, or other Unix type operating systems o IP telephony, video conferencing, and other communications systems o Scripting and automation using BASH, PowerShell, Python, or similar o Active system monitoring, alerting, and reporting o Data governance requirements for HIPAA, PCI, or similar regulations o Business continuity, disaster recovery, and system backup o System and network security scanning, auditing, best practices and remediation o Centrally managed endpoint malware, security, and system update solutions o SQL server management and maintenance o Cloud hosting providers such as Amazon, Google, or Azure o Other specialized technology skillsets not listed SPECIAL NOTE: Employees will progress from Technical Support Specialist I to Technical Support Specialist II when the following are met:
  • At least 1 year (2080) on the team as a Technical Support Specialist 1
  • Participation in a major infrastructure improvement project or Epic upgrade cycle
  • Most recent evaluation score of 2.5 or higher
  • Satisfaction of all other required experience based MERs as determined by IT leadership
    1. Assists in planning, installation, configuration, maintenance, and troubleshooting of overall data network, communication, server and Epic technical environment.

    2. Assists in implementation and validation of data security and integrity through utilization of directory services, endpoint protection, system isolation and firewalling, remote logging and alerting, and other mechanisms.

    3. Provides escalated support for lower level technical staff. Responds to needs and questions of clients concerning issues and overall access to resources on network.

    4. Coordinates installation, support and planning work with vendors and medical center staff to meet medium construction, system, project, and move schedules.

    5. Assists in development and review of network standards and documentation.

    6. Instruct and mentor less experienced staff members.

    7. Serves in on-call capacity for emergency system maintenance and troubleshooting.

    8. Performs off hours scheduled system maintenance as needed.

    9. Performs other related duties as required. Utilizes new improvements and/or technology that relate to job assignment.

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