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Technical Support Specialist Level 2 Jobs (NOW HIRING)

Silver Hills Bakery

IT Support Specialist

Rossville, TN · On-site

Position: IT Support Specialist - Level 2 Reports to: IT Support Team Lead We are looking for an IT Support Specialist II to join our IT Team! This role is responsible for providing Level 2 technical ...

Silver Hills Bakery

IT Support Specialist

Rossville, TN · On-site

Position: IT Support Specialist - Level 2 Reports to: IT Support Team Lead We are looking for an IT Support Specialist II to join our IT Team! This role is responsible for providing Level 2 technical ...

Fortinet

Technical Support Specialist

Atlanta, GA

Fortinet is looking for an experienced technical support Specialist to join our Atlanta, GA office ... Wage ranges are based on various factors including the labor market, job type, and job level. Exact ...

Fortinet, Inc.

Technical Support Specialist

Atlanta, GA · On-site

Fortinet is looking for an experienced technical support Specialist to join our Atlanta, GA office ... Wage ranges are based on various factors including the labor market, job type, and job level. Exact ...

Abbott

Technical Support Specialist

New Brighton, MN · On-site

Technical Support Specialist: Is the primary account contact covering capital service and technical ... Provides technical Level I and Level II phone and on-site support to proactively maintain product ...

UDR

Technical Support Specialist

Highlands Ranch, CO · On-site

The Technical Support Specialist is responsible for providing Tier 1 support to our internal and ... Resolve problems or escalate as necessary in a timely manner. 2. Serve as an integrated team member ...

Saalex

$45K - $85K/yr

Saalex Corporation is seeking multiple Technical Support Specialist in Tidewater, VA and San Diego, CA. Saalex Corp., is an Engineering and Information Technology Services company with a focus on ...

Saalex

$45K - $85K/yr

Saalex Corporation is seeking multiple Technical Support Specialist in Tidewater, VA and San Diego, CA. Saalex Corp., is an Engineering and Information Technology Services company with a focus on ...

MetroSys

Technical Support Specialist

Irvine, CA · On-site

$20 - $30/hr

... Specialist to support the day-to-day IT operations of a growing technology manufacturing ... Provide Tier 1 and Tier 2 technical support for end users across office and manufacturing ...

MetroSys

Technical Support Specialist

Irvine, CA · On-site

$20 - $30/hr

... Specialist to support the day-to-day IT operations of a growing technology manufacturing ... Provide Tier 1 and Tier 2 technical support for end users across office and manufacturing ...

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Technical Support Specialist Level 2 information

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How much do technical support specialist level 2 jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for technical support specialist level 2 in the United States is $26.57, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $30.53 per hour, depending on experience, location, and employer.

What is a technical support specialist level 2?

Technical Support Specialist Level 2 professionals provide advanced technical assistance and troubleshooting for software, hardware, or network issues that cannot be resolved by Level 1 support staff. They handle more complex problems, perform in-depth diagnostics, and may escalate unresolved issues to higher-level specialists or engineers. Their role often includes supporting end-users, maintaining documentation, and ensuring efficient resolution of technical incidents to minimize downtime.

What are the key skills and qualifications needed to thrive as a technical support specialist level 2?

A Technical Support Specialist Level 2 typically requires strong troubleshooting abilities, in-depth knowledge of operating systems and networks, and at least an associate degree or relevant certifications such as CompTIA A+ or Microsoft Certified: Desktop Support. Familiarity with ticketing systems, remote desktop tools, and diagnostic utilities is essential for resolving technical issues efficiently. Excellent communication skills, patience, and problem-solving aptitude help build trust with users and collaborate with other IT teams. These skills ensure timely resolution of complex technical problems, leading to higher customer satisfaction and minimal downtime.

How does a technical support specialist level 2 typically collaborate with other teams to resolve complex technical issues?

As a Technical Support Specialist Level 2, you will frequently work alongside Tier 1 support, engineering, and product teams to address and resolve escalated technical issues. While Tier 1 handles initial troubleshooting, Level 2 specialists dive deeper, often requiring coordination with development or QA teams for advanced problem resolution. Regular communication and detailed documentation are key, as you may need to relay customer feedback or recurring issues to inform product improvements. This collaborative environment not only enhances customer satisfaction but also provides opportunities to broaden your technical expertise and cross-functional skills.

What is the difference between Technical Support Specialist Level 2 vs Technical Support Specialist Level 1?

AspectTechnical Support Specialist Level 2Technical Support Specialist Level 1
CredentialsTypically requires basic certifications like CompTIA A+ or similarEntry-level certifications or on-the-job training
Work EnvironmentHandles more complex issues, often in a Tier 2 support roleAddresses basic customer inquiries, Tier 1 support
ResponsibilitiesDiagnoses and resolves advanced technical problems, escalates issues as neededProvides initial troubleshooting, gathers information, and resolves simple issues
Common UsageUsed in IT support teams across various industriesUsed in customer service and technical support settings

Technical Support Specialist Level 2 roles focus on resolving more complex technical issues and require more experience or certifications compared to Level 1. Level 2 specialists handle escalated problems, providing deeper technical expertise, while Level 1 staff manage basic customer inquiries and initial troubleshooting.

What are the responsibilities of a technical support specialist level 2?

A Technical Support Specialist Level 2 handles complex technical issues that cannot be resolved by Level 1 support, including troubleshooting hardware and software problems, diagnosing network issues, and providing advanced technical assistance. They often document solutions, escalate unresolved issues, and may use tools like remote desktop software or ticketing systems. Strong technical knowledge, problem-solving skills, and customer service are essential for this role.
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Technical Support Specialist Level 2 jobs near you
Infographic showing various Technical Support Specialist Level 2 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $55,275 per year, or $26.6 per hour.

Technical Support Specialist

Dynamic Campus, Inc.

Mount Vernon, IA • On-site

Full-time

Re-posted 10 days ago

Job description

Technical Support Specialist | Cornell College | Mount Vernon, IA
At our partner institution at Cornell College
The Technical Support Specialist will be service focused and possess excellent customer service skills. They must provide exceptional end-user support for Technology Services which include network access, e-mail systems, computer and classroom technology, and supported hardware and software applications. The Technical Support Specialist will provide technical computer support that ensures all systems are functional. Provide high-quality customer service including effectively listening and communication skills to ensure understanding of the end-user's inquiry; keep current with hardware systems and applications used on campus; work on cross-functional IT projects; participate in testing system upgrades and new applications; supervise various duties performed by student workers. Administer, configure, troubleshoot, properly recycle and maintain client desktops, laptops, and audio-visual equipment. Provide support to Student Workers. In addition, the Technical Support Specialist requires collaborative work with the network and system administrators to ensure IT services are functioning effectively.
Hours of operation are Monday - Friday, 8:00 am - 5:00 pm. Hours may vary.
Duties and Responsibilities:
  • Software installation and upgrades, software troubleshooting, image deployment, and patch maintenance.
  • Maintain and develop documentation relative to hardware and software inventory.
  • Work with users to analyze, troubleshoot, and repair computer hardware and software.
  • Assist users with the use of supported hardware, software and peripherals.
  • Assist users with the use of supported audio-visual equipment, e.g., projectors and conferencing equipment.
  • Assist with projects and maintenance.
  • Provide support for printer and copier related issues.
  • Attend and actively participate in regular team meetings.
  • Review, input, and update service tickets from the centralized ticketing system.
  • Knowledge of troubleshooting procedures and good analytical skills.
  • Proficient in all skills, policies, procedures and protocol required to complete assigned tasks.
  • Keep abreast of industry technologies to enhance technical skills.
  • Maintain a professional attitude and provide excellent customer service at all times, to include maintaining a good work ethic and assisting team members when needed.
  • Good interpersonal skills, with a focus on rapport-building, listening, and questioning skills.

Other duties as assigned.
Requirements:
  • Minimum Associates degree in Information Technology or equivalent experience.
  • Knowledgeable in Windows 11, Microsoft Office, Hardware and Software troubleshooting techniques, Knowledge of Active Directory, Printers and Print server and Microsoft Outlook are preferred skills.
  • Basic experience with network equipment and troubleshooting is a plus.
  • Ability to adjust work schedule to business needs
  • Must be able to lift 50 lbs. as need to move equipment across the campus environment
  • Must be able to sit long periods at a time and or stand long periods at a time
  • Ability to absorb and retain information quickly.
  • Ability to present information in a user-friendly language.
  • Self-motivated and directed.
  • Ability to effectively prioritize and execute tasks.
  • Ability to communicate effectively orally and in writing to internal and external groups of various levels of responsibility.

Dynamic Campus Core Values
BE A:
Servant Leader
Team Player
Accountable
Act with the highest integrity
Provide excellent customer service
Find solutions not problems

Apply