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Technical Support Specialist Level 2 Jobs (NOW HIRING)

Canopy

Technical Support Specialist

Draper, UT · On-site

Technical Support Specialist Canopy, Draper, UT About Us Canopy is a fast-growing SaaS company in ... Bachelor's Degree in Computer Science or related fields, or 2-3 years of experience working in a ...

Wholesale Distributor - Broward County

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Technical Support Specialist

Fort Lauderdale, FL · On-site

$24 - $26/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Position Summary The Technical Support Specialist is responsible for providing technical support and troubleshooting assistance related to the company's electrical, electronic, mechanical, and ...

Fin

Technical Support Specialist

Chicago, IL · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Our next Technical Support Specialist will be someone who thrives in autonomy, is deeply curious ... Experience as Tier 2 or similar level of support. * Experience in coaching & mentoring teammates.

Biolite

Technical Support Specialist I

Midvale, UT · On-site

$20 - $23/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Adventure Stipend (after two years): Matched travel stipend and PTO to go on an adventure that ... Grow With Us Technical Support Specialist I is the first level in BioLite's Technical Support ...

Hi! Tech

Technical Support Specialist

New York, NY · On-site

$60K - $75K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are seeking a Technical Support Specialist who will play a crucial role in providing exceptional ... Bachelor's degree * 2+ years of post-collegiate technical experience * Extremely detail-oriented

Catalyx

Technical Support Specialist

Newtown, PA

Prioritize service requests based on urgency, customer impact, and service level agreements (SLAs ... preferred. 2+ years of experience in technical support, customer service, field service ...

SimpliGov

Technical Support Specialist

Austin, TX · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The Technical Support Specialist supports SimpliGov's SaaS platform while protecting the ... level plan; buyup plans available at additional costs) * Company-sponsored life, short-term, and ...

Canopy

Technical Support Specialist

Draper, UT

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Technical Support Specialist Canopy, Draper, UT About Us Canopy is a fast-growing SaaS company in ... Bachelor's Degree in Computer Science or related fields, or 2-3 years of experience working in a ...

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Technical Support Specialist Level 2 information

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How much do technical support specialist level 2 jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for technical support specialist level 2 in the United States is $26.57, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $30.53 per hour, depending on experience, location, and employer.

What is a technical support specialist level 2?

Technical Support Specialist Level 2 professionals provide advanced technical assistance and troubleshooting for software, hardware, or network issues that cannot be resolved by Level 1 support staff. They handle more complex problems, perform in-depth diagnostics, and may escalate unresolved issues to higher-level specialists or engineers. Their role often includes supporting end-users, maintaining documentation, and ensuring efficient resolution of technical incidents to minimize downtime.

What are the key skills and qualifications needed to thrive as a technical support specialist level 2?

A Technical Support Specialist Level 2 typically requires strong troubleshooting abilities, in-depth knowledge of operating systems and networks, and at least an associate degree or relevant certifications such as CompTIA A+ or Microsoft Certified: Desktop Support. Familiarity with ticketing systems, remote desktop tools, and diagnostic utilities is essential for resolving technical issues efficiently. Excellent communication skills, patience, and problem-solving aptitude help build trust with users and collaborate with other IT teams. These skills ensure timely resolution of complex technical problems, leading to higher customer satisfaction and minimal downtime.

How does a technical support specialist level 2 typically collaborate with other teams to resolve complex technical issues?

As a Technical Support Specialist Level 2, you will frequently work alongside Tier 1 support, engineering, and product teams to address and resolve escalated technical issues. While Tier 1 handles initial troubleshooting, Level 2 specialists dive deeper, often requiring coordination with development or QA teams for advanced problem resolution. Regular communication and detailed documentation are key, as you may need to relay customer feedback or recurring issues to inform product improvements. This collaborative environment not only enhances customer satisfaction but also provides opportunities to broaden your technical expertise and cross-functional skills.

What is the difference between Technical Support Specialist Level 2 vs Technical Support Specialist Level 1?

AspectTechnical Support Specialist Level 2Technical Support Specialist Level 1
CredentialsTypically requires basic certifications like CompTIA A+ or similarEntry-level certifications or on-the-job training
Work EnvironmentHandles more complex issues, often in a Tier 2 support roleAddresses basic customer inquiries, Tier 1 support
ResponsibilitiesDiagnoses and resolves advanced technical problems, escalates issues as neededProvides initial troubleshooting, gathers information, and resolves simple issues
Common UsageUsed in IT support teams across various industriesUsed in customer service and technical support settings

Technical Support Specialist Level 2 roles focus on resolving more complex technical issues and require more experience or certifications compared to Level 1. Level 2 specialists handle escalated problems, providing deeper technical expertise, while Level 1 staff manage basic customer inquiries and initial troubleshooting.

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What cities are hiring for Technical Support Specialist Level 2 jobs?

Cities with the most Technical Support Specialist Level 2 job openings:

What states have the most Technical Support Specialist Level 2 jobs?

States with the most job openings for Technical Support Specialist Level 2 jobs include:

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The top searched job categories for Technical Support Specialist Level 2 jobs are:

Technical Support Specialist Level 2 jobs near you
Infographic showing various Technical Support Specialist Level 2 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $55,275 per year, or $26.6 per hour.

Technical Support Specialist

Canopy

Draper, UT • On-site

Full-time

Posted 15 days ago

Hilton Grand Vacations rating

6.8

Company rating: 6.8 out of 10

Based on 150 frontline employees who took The Breakroom Quiz

8th of 21 rated holiday rentals

Job description

Technical Support Specialist

Canopy, Draper, UT

About Us

Canopy is a fast-growing SaaS company in Draper, Utah building simple, efficient software for accounting firms. We are looking to revolutionize the accounting space with modern, user-friendly software for a neglected industry.

We aim to help our clients unlock the firm they've always wanted with our Practice Management Suite. We place a strong emphasis on delighting our customers, spotting and solving problems, and being good people along the way.

Click here to see why our clients love Canopy.

Interested in learning more about Canopy & the industry? Check out our blog here where you can find great information on our product features, industry news, practice management, and more!

The Opportunity:

The Technical Support Specialist is a key member of our Support organization, working at the intersection of deep technical problem solving and leading direct customer impact. This role blends hands-on troubleshooting for Canopy's complex tax and accounting platform with close collaboration across Customer Support, Support Enablement, Product and Engineering - helping ensure customers get expert help no matter who they reach. Because Canopy's complexity requires deep technical expertise, we are looking for TSEs who want to build lasting technical and industry experience. You will operate within a collaborative team environment, contribute to process improvements as the team evolves, and have room to grow into a more senior technical team member over time.

If you are passionate about technical problem solving and want to make a lasting impact on how our customers experience support, this is a great opportunity.

This is a hybrid position available for candidates based in Utah only.

What You'll Do:

  • Provide direct technical expertise by diagnosing and resolving complex technical issues impacting the Canopy platform
  • Act as a critical point of contact for cross-departmental collaboration, working with teams such as Customer Support, Product/Engineering, and Account Management to address high-priority issues
  • Provide analysis on trending or recurring issues to Product and Engineering teams to drive ongoing improvements and enhance cross-functional collaboration
  • Follow defined escalation criteria across Technical Support, Customer Support and Implementation, enabling Canopy customers to experience one connected support experience
  • Take ownership of customer escalations, in partnership with Account Management teams to help reduce churn risk
  • Partner with Customer Support to answer technical product questions, working alongside Support Enablement to keep resolution speed high and escalation volume low
  • Assist in creating and updating knowledge base documentation in partnership with Support Enablement, as our shared knowledge base matures
  • Contribute to process improvements as the team's operating model evolves

What We're Looking For:

  • Bachelor's Degree in Computer Science or related fields, or 2-3 years of experience working in a Technical Support environment
  • Strong understanding of SaaS/web application architecture, including client-server architecture
  • Familiarity with core web and networking concepts (HTTP/HTTPS, DNS, email protocols) and basic API/integration knowledge (REST APIs, JSON, webhooks)
  • Ability to read and interpret application/server logs and use browser dev tools to troubleshoot and reproduce issues
  • Experience with ticketing and diagnostic tools such as Jira, Intercom, Salesforce, Datadog or Sentry
  • Customer-first mindset with excellent written and verbal communication skills, and the ability to translate technical information into customer friendly explanations
  • Experience working cross functionally in a fast-paced, team-oriented environment with defined escalation paths

We know many women do not apply for a job if they don't perfectly fit the description. We want you to apply anyway.

Bonus Points If You Have:

  • Basic to intermediate SQL knowledge (SELECT, JOIN, WHERE, GROUP BY) and familiarity with relational databases
  • Understanding of security fundamentals such as SSO/SAML, authentication vs authorization, and SSL/TLS
  • Familiarity with accounting software or a background working with SaaS products

Why You Want to Work Here:

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