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Tier 2 Technical Support Jobs (NOW HIRING)

StarTouch Inc

Tier II Technical Support

Bellingham, WA · On-site

$23 - $25/hr

The Tier II Support Technician is primarily responsible for advanced troubleshooting and for providing technical support by phone to customers from our Bellingham, Washington office location. The ...

Peraton

Tier 2 Technical Support

Lemont, IL · On-site

$66K - $106K/yr

Tier 2 Technical Support Job Locations US-IL-Lemont Requisition ID 2026-166624 Position Category Customer Service Clearance CBOSS Agency Clearance Responsibilities Key Responsibilities * Provide ...

STARTOUCH INC

Tier II Technical Support

Bellingham, WA

$39K - $48.90K/yr

The Tier II Support Technician is primarily responsible for advanced troubleshooting and for providing technical support by phone to customers from our Bellingham, Washington office location. The ...

STARTOUCH INC

Tier II Technical Support

Bellingham, WA · On-site

The Tier II Support Technician is primarily responsible for advanced troubleshooting and for providing technical support by phone to customers from our Bellingham, Washington office location. The ...

Cybertools

Tier 2 Technical support

Tacoma, WA · On-site

Salary: from $30 an hour upwards Cybertools Inc. is seeking a highly skilled and client-focused Tier II (T2) Support Technician to join our technical support team. This client-facing role involves ...

Panasonic

Tier II Technical Support

Leawood, KS · On-site

$18 - $21/hr

Overview Our Tier II Support Specialist provides technical support to Panasonic customers in a fast-paced desktop, server and infrastructure environment. Excellent customer service, strong analytical ...

Peraton

Tier 2 Technical Support

Lemont, IL · On-site

$66K - $106K/yr

... Tier 2 or advanced technical support experience Ability to obtain and maintain a Department of Energy (DOE) security clearance Must be a US Citizen. Additional Requirements Ability to lift and move ...

Peraton

Tier 2 Technical Support

Lemont, IL · On-site

$66K - $106K/yr

... Tier 2 or advanced technical support experience • Ability to obtain and maintain a Department of Energy (DOE) security clearance • Must be a US Citizen. Additional Requirements • Ability to ...

Peraton

Tier 2 Technical Support

Lemont, IL

$66K - $106K/yr

... Tier 2 or advanced technical support experience Ability to obtain and maintain a Department of Energy (DOE) security clearance Must be a US Citizen. Additional Requirements Ability to lift and move ...

Pure IT CUSO

Tier 2 Technical Support Specialist

$250/wk

As a Tier 2 Technical Support Specialist, you are part of the team that makes that possible. The work is technical, but the purpose is human. What You'll Do: You will be the engineer our clients rely ...

Vergence Group

Tier 2 Technical Support

Lafayette, IN · On-site

... technical support. • Complete one (1) blog entry every two weeks for Abstract's web site. • Ensure the internal organizations backups are routinely completed and schedule test restores of the ...

Vergence

Tier 2 Technical Support

Lafayette, IN · On-site

... technical support. • Complete one (1) blog entry every two weeks for Abstract's web site. • Ensure the internal organizations backups are routinely completed and schedule test restores of the ...

Panasonic

Tier II Technical Support

Leawood, KS · On-site

When the Support Manager is not in the office, Level 2 agents are expected to fulfill essential ... Above-average technical knowledge of Clearview and QSS processes * Strong active listening skills

Panasonic

Tier II Technical Support

Leawood, KS · On-site

When the Support Manager is not in the office, Level 2 agents are expected to fulfill essential ... Above-average technical knowledge of Clearview and QSS processes * Strong active listening skills

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How much do tier 2 technical support jobs pay per hour?

As of May 28, 2026, the average hourly pay for tier 2 technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Tier 2 Technical Support specialist, and why are they important?

To thrive as a Tier 2 Technical Support specialist, you need advanced troubleshooting skills, in-depth knowledge of operating systems and networks, and experience with help desk ticketing systems, usually supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified. Familiarity with remote desktop tools, diagnostic utilities, and enterprise support platforms such as ServiceNow or Zendesk is typically required. Strong communication, patience, and analytical thinking help you resolve complex issues and provide excellent customer service. These skills ensure timely and effective problem resolution, contributing to customer satisfaction and operational efficiency.

How does a Tier 2 Technical Support specialist typically interact with other support tiers and engineering teams?

Tier 2 Technical Support professionals act as a crucial bridge between frontline support (Tier 1) and more specialized teams like Tier 3 or engineering. They handle escalated issues that require deeper troubleshooting and often collaborate with engineering to resolve complex or persistent problems. Effective communication and documentation skills are essential, as Tier 2 must clearly relay technical details and solutions both upstream to engineers and downstream to Tier 1 or directly to customers. This collaboration helps ensure prompt resolution and continuous improvement of products and services.

What are Tier 2 Technical Support specialists?

Tier 2 Technical Support specialists are IT professionals who handle more complex technical issues that cannot be resolved by Tier 1 support staff. They have deeper technical knowledge and expertise, allowing them to diagnose and troubleshoot advanced problems with software, hardware, and network systems. Tier 2 specialists often work closely with engineers or product developers to resolve issues and may escalate the most challenging problems to Tier 3 support. They also document solutions and may assist in training Tier 1 agents.

What is a Tier 2 technical support job description?

A Tier 2 technical support job involves handling more complex customer issues that cannot be resolved by Tier 1 support. It requires in-depth technical knowledge, troubleshooting skills, and familiarity with diagnostic tools, often involving remote assistance or on-site visits to resolve hardware or software problems.

What is the difference between Tier 2 Technical Support vs Tier 1 Technical Support?

AspectTier 2 Technical SupportTier 1 Technical Support
CredentialsBasic certifications (e.g., CompTIA A+), technical knowledgeBasic customer service skills, troubleshooting basics
Work EnvironmentMore technical, problem-solving focused, often in a helpdesk or support centerFrontline customer interaction, initial troubleshooting
ResponsibilitiesHandling complex issues, escalations, detailed diagnosticsResponding to common questions, initial issue assessment

In summary, Tier 2 Technical Support handles more complex technical issues requiring deeper knowledge, while Tier 1 focuses on basic customer support and initial troubleshooting. Both roles are essential in a support hierarchy, with Tier 2 providing advanced assistance beyond Tier 1's scope.

More about Tier 2 Technical Support jobs
What cities are hiring for Tier 2 Technical Support jobs? Cities with the most Tier 2 Technical Support job openings:
Who are the top companies hiring for Tier 2 Technical Support jobs? The top employers for Tier 2 Technical Support jobs are:
What states have the most Tier 2 Technical Support jobs? States with the most job openings for Tier 2 Technical Support jobs include:
What job categories do people searching Tier 2 Technical Support jobs look for? The top searched job categories for Tier 2 Technical Support jobs are:
Tier 2 Technical Support jobs near you
Infographic showing various Tier 2 Technical Support job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 75% Full Time, 23% Part Time, and 1% Contract. Highlights an 71% Physical, 5% Hybrid, and 24% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
Tier II Technical Support Engineer

Tier II Technical Support Engineer

Procom Consultants Group

Plano, TX

Other

Posted 18 days ago

Job description

Company Description

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company.
Procom's areas of staffing expertise include:
Application Development
Project Management
Quality Assurance
Business/Systems Analysis
Datawarehouse & Business Intelligence
Infrastructure & Network Services
Risk Management & Compliance
Business Continuity & Disaster Recovery
Security & Privacy
Specialties Contract Staffing (Staff Augmentation)
Permanent Placement (Staff Augmentation)
ICAP (Contractor Payroll)
Flextrack (Vendor Management System)

Job Description

Tier II Technical Support Engineer


On behalf of our client, Procom Services is searching for a Tier II Technical Support Engineer for a contract opportunity in Plano, TX.


Tier II Technical Support Engineer Job Details


Provides technical support to field engineers, technicians, and other personnel who are diagnosing, troubleshooting, repairing and debugging complex computer systems, complex software, or networked systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and/or upgrade. Provides support to customer/users where the product is highly technical or sophisticated in nature. 


Tier II Technical Support Engineer Mandatory Skills


-Ability to effectively communicate updates to various audiences, including customers, sales support, management, and peers. 

-Ability to maintain poise and professionalism under pressure. 

-Ability to multi-task, prioritizes job requirements, and meet deadlines. 

-Friendly and approachable personality with positive attitude. 

-Self-motivated and productive focus. 

-Strong proven, customer service soft skills. 

-Strong troubleshooting and documentation skills. 

Product specific requirements:

-General understanding of SQL as related to product support. 

-Knowledge of TCP/IP and LAN technologies. 

-Strong analytical abilities including log analysis skills. 

-Understanding of Windows Operating system. 

-Understanding of Linux Operation systems.


Tier II Technical Support Engineer Start Date


ASAP


Tier II Technical Support Engineer Assignment Length


6 months with possible extensions

Additional Information

All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only. 

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