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Tier 2 Technical Support Jobs in Minnesota (NOW HIRING)

Lyra Technology Group

Support Engineer- Tier II

Eagan, MN · Hybrid

$70K - $75K/yr

Diagnose and troubleshoot technical issues Maintain computer systems Provide remote and onsite support Maintain documentation of processes, issues, and solutions Our ideal Tier II Support Engineer ...

Lyra Technology Group

Support Engineer- Tier II

Eagan, MN · On-site

$70K - $75K/yr

The Tier II Support Engineer will work out of one of our clients' headquarters as part of an IT team to diagnose and troubleshoot technical issues, maintain computer systems, and provide remote and ...

Tech-Keys

Tier 2 - IT Engineer MN

Eagan, MN · On-site

$55K - $75K/yr

... Tier 2 IT Engineer to join our team ... The ideal candidate will provide technical support to our customers and consistently strive for ...

Tech-Keys

Tier 2 - IT Engineer MN

Eagan, MN · On-site

$55K - $75K/yr

... Tier 2 IT Engineer to join our team ... The ideal candidate will provide technical support to our customers and consistently strive for ...

Abbott

Technical Support Specialist

Saint Paul, MN · On-site

Tuition reimbursement, the Freedom 2 Save ( student debt program and FreeU ( education benefit - an ... This role serves as a top-tier escalation point for internal and external teams, delivering deep ...

Abbott

Technical Support Specialist

Saint Paul, MN · On-site

Tuition reimbursement, the Freedom 2 Save ( student debt program and FreeU ( education benefit - an ... This role serves as a top-tier escalation point for internal and external teams, delivering deep ...

Allegis Corporation

IT Support Specialist

Minneapolis, MN · On-site

$60K - $75K/yr

Provide Tier 1 and Tier 2 technical support for end users across multiple locations. * Diagnose and resolve hardware, software, network, and peripheral device issues. * Install, configure, and ...

Abbott

Technical Support Specialist

New Brighton, MN · On-site

Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an ... This role serves as a top-tier escalation point for internal and external teams, delivering deep ...

Abbott

Technical Support Specialist

New Brighton, MN · On-site

Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an ... This role serves as a top-tier escalation point for internal and external teams, delivering deep ...

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All JobsTier 2 Technical Support JobsTier 2 Technical Support Jobs in Minnesota

Tier 2 Technical Support information

See Minnesota salary details

$14

$25

$43

How much do tier 2 technical support jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for tier 2 technical support in Minnesota is $25.51, according to ZipRecruiter salary data. Most workers in this role earn between $18.85 and $27.79 per hour, depending on experience, location, and employer.

What is a Tier 2 Technical Support specialist?

Tier 2 Technical Support specialists are IT professionals who handle more complex technical issues that cannot be resolved by Tier 1 support staff. They have deeper technical knowledge and expertise, allowing them to diagnose and troubleshoot advanced problems with software, hardware, and network systems. Tier 2 specialists often work closely with engineers or product developers to resolve issues and may escalate the most challenging problems to Tier 3 support. They also document solutions and may assist in training Tier 1 agents.

What are the key skills and qualifications needed to thrive as a Tier 2 Technical Support specialist?

To thrive as a Tier 2 Technical Support specialist, you need advanced troubleshooting skills, in-depth knowledge of operating systems and networks, and experience with help desk ticketing systems, usually supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified. Familiarity with remote desktop tools, diagnostic utilities, and enterprise support platforms such as ServiceNow or Zendesk is typically required. Strong communication, patience, and analytical thinking help you resolve complex issues and provide excellent customer service. These skills ensure timely and effective problem resolution, contributing to customer satisfaction and operational efficiency.

How does a Tier 2 Technical Support specialist typically interact with other support tiers and engineering teams?

Tier 2 Technical Support professionals act as a crucial bridge between frontline support (Tier 1) and more specialized teams like Tier 3 or engineering. They handle escalated issues that require deeper troubleshooting and often collaborate with engineering to resolve complex or persistent problems. Effective communication and documentation skills are essential, as Tier 2 must clearly relay technical details and solutions both upstream to engineers and downstream to Tier 1 or directly to customers. This collaboration helps ensure prompt resolution and continuous improvement of products and services.

What is the difference between Tier 2 Technical Support vs Tier 1 Technical Support?

AspectTier 2 Technical SupportTier 1 Technical Support
CredentialsBasic certifications (e.g., CompTIA A+), technical knowledgeBasic customer service skills, troubleshooting basics
Work EnvironmentMore technical, problem-solving focused, often in a helpdesk or support centerFrontline customer interaction, initial troubleshooting
ResponsibilitiesHandling complex issues, escalations, detailed diagnosticsResponding to common questions, initial issue assessment

In summary, Tier 2 Technical Support handles more complex technical issues requiring deeper knowledge, while Tier 1 focuses on basic customer support and initial troubleshooting. Both roles are essential in a support hierarchy, with Tier 2 providing advanced assistance beyond Tier 1's scope.

What is Tier 2 Technical Support level 2?

Tier 2 Technical Support is a mid-level support role responsible for resolving more complex technical issues that Tier 1 cannot handle. It often involves deeper troubleshooting, knowledge of specific products or systems, and may require specialized skills or certifications. Support staff in this level typically work closely with Tier 1 and escalate issues when necessary.

What is considered Tier 2 technical support?

Tier 2 technical support is a level of customer service where technicians handle more complex issues that cannot be resolved by Tier 1 support. They often have specialized knowledge, access to advanced tools, and may troubleshoot hardware, software, or network problems that require deeper technical skills.

What are popular job titles related to Tier 2 Technical Support jobs in Minnesota?

For Tier 2 Technical Support jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Tier 2 Technical Support jobs in Minnesota look for?

The top searched job categories for Tier 2 Technical Support jobs in Minnesota are:

What cities in Minnesota are hiring for Tier 2 Technical Support jobs?

Cities in Minnesota with the most Tier 2 Technical Support job openings:

Tier 2 Technical Support jobs near you
Infographic showing various Tier 2 Technical Support job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $53,064 per year, or $25.5 per hour.

Support Engineer- Tier II

Lyra Technology Group

Eagan, MN • Hybrid

$70K - $75K/yr

Full-time

Posted 7 days ago

Job description

Lyra Technology Group is looking for a full-time Tier II Support Engineer to join the team at one of our operating companies.  The Tier II Support Engineer will work out of one of our clients' headquarters as part of an IT team to diagnose and troubleshoot technical issues, maintain computer systems, and provide remote and on-site support. They should be comfortable with quickly adapting to new technologies and working both independently and in a team environment.


Your work as the Tier II Support Engineer includes several components:

   Diagnose and troubleshoot technical issues
   Maintain computer systems
   Provide remote and onsite support
   Maintain documentation of processes, issues, and solutions


Our ideal Tier II Support Engineer has the following qualifications:

   Proven experience working as a Tier 2 IT engineer for at least 3 years
   Excellent customer service and communication skills
   Excellent problem-solving and analytical skills
   Ability to explain technical solutions in a clear and understandable manner
   Experience in 365 administration
   Networking experience
   Experience trouble shooting printers
   Experience with Azure
   A degree in Information Technology is a plus
   MS - 102 certification is a plus
   MD - 102 certification is a plus

The targeted base compensation for this role is $70,000-$75,000 and will operate in Eagan, Minnesota. If you're motivated by meaningful client relationships, strategic selling, and a dynamic work environment, we want to hear from you!

Apply