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Tier 2 Technical Support Jobs in Minnesota (NOW HIRING)

AllStar

IT Support Specialist Tier II

Gaylord, MN · On-site

$50K - $55K/yr

What You'll Be DoingProvide Tier II technical support to end users over phone, email, and remote support toolsTroubleshoot networking, connectivity, and user access issuesSupport Azure Active ...

Allstar

IT Support Specialist

Gaylord, MN · On-site

$50K - $55K/yr

Provide Tier II technical support to end users over phone, email, and remote support tools * Troubleshoot networking, connectivity, and user access issues * Support Azure Active Directory (Azure AD ...

Allstar

IT Support Specialist

Gaylord, MN · On-site

$50K - $55K/yr

Provide Tier II technical support to end users over phone, email, and remote support tools * Troubleshoot networking, connectivity, and user access issues * Support Azure Active Directory (Azure AD ...

Calabrio

IT Support Technician

Minneapolis, MN

$22.50 - $30.75/hr

Provide Tier 2 technical support for hardware, software, collaboration tools, and mobile devices. * Troubleshoot and resolve issues related to Windows 11, MacOS, Microsoft 365 applications, Teams ...

Tech-Keys

Tier 2 - IT Engineer MN

Eagan, MN · On-site

$55K - $75K/yr

... Tier 2 IT Engineer to join our team ... The ideal candidate will provide technical support to our customers and consistently strive for ...

Tech-Keys

Tier 2 - IT Engineer MN

Eagan, MN · On-site

$55K - $75K/yr

... Tier 2 IT Engineer to join our team ... The ideal candidate will provide technical support to our customers and consistently strive for ...

Abbott

Technical Support Specialist

New Brighton, MN · On-site

Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an ... This role serves as a top-tier escalation point for internal and external teams, delivering deep ...

Calabrio

IT Support Technician

Minneapolis, MN · On-site

$70K/yr

Provide Tier 2 technical support for hardware, software, collaboration tools, and mobile devices. * Troubleshoot and resolve issues related to Windows 11, MacOS, Microsoft 365 applications, Teams ...

Calabrio

IT Support Technician

Minneapolis, MN · On-site

$70K/yr

Provide Tier 2 technical support for hardware, software, collaboration tools, and mobile devices. * Troubleshoot and resolve issues related to Windows 11, MacOS, Microsoft 365 applications, Teams ...

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All JobsTier 2 Technical Support JobsTier 2 Technical Support Jobs in Minnesota

Tier 2 Technical Support information

See Minnesota salary details

$14

$25

$43

How much do tier 2 technical support jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for tier 2 technical support in Minnesota is $25.51, according to ZipRecruiter salary data. Most workers in this role earn between $18.85 and $27.79 per hour, depending on experience, location, and employer.

What is a Tier 2 Technical Support specialist?

Tier 2 Technical Support specialists are IT professionals who handle more complex technical issues that cannot be resolved by Tier 1 support staff. They have deeper technical knowledge and expertise, allowing them to diagnose and troubleshoot advanced problems with software, hardware, and network systems. Tier 2 specialists often work closely with engineers or product developers to resolve issues and may escalate the most challenging problems to Tier 3 support. They also document solutions and may assist in training Tier 1 agents.

What are the key skills and qualifications needed to thrive as a Tier 2 Technical Support specialist?

To thrive as a Tier 2 Technical Support specialist, you need advanced troubleshooting skills, in-depth knowledge of operating systems and networks, and experience with help desk ticketing systems, usually supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified. Familiarity with remote desktop tools, diagnostic utilities, and enterprise support platforms such as ServiceNow or Zendesk is typically required. Strong communication, patience, and analytical thinking help you resolve complex issues and provide excellent customer service. These skills ensure timely and effective problem resolution, contributing to customer satisfaction and operational efficiency.

How does a Tier 2 Technical Support specialist typically interact with other support tiers and engineering teams?

Tier 2 Technical Support professionals act as a crucial bridge between frontline support (Tier 1) and more specialized teams like Tier 3 or engineering. They handle escalated issues that require deeper troubleshooting and often collaborate with engineering to resolve complex or persistent problems. Effective communication and documentation skills are essential, as Tier 2 must clearly relay technical details and solutions both upstream to engineers and downstream to Tier 1 or directly to customers. This collaboration helps ensure prompt resolution and continuous improvement of products and services.

What is the difference between Tier 2 Technical Support vs Tier 1 Technical Support?

AspectTier 2 Technical SupportTier 1 Technical Support
CredentialsBasic certifications (e.g., CompTIA A+), technical knowledgeBasic customer service skills, troubleshooting basics
Work EnvironmentMore technical, problem-solving focused, often in a helpdesk or support centerFrontline customer interaction, initial troubleshooting
ResponsibilitiesHandling complex issues, escalations, detailed diagnosticsResponding to common questions, initial issue assessment

In summary, Tier 2 Technical Support handles more complex technical issues requiring deeper knowledge, while Tier 1 focuses on basic customer support and initial troubleshooting. Both roles are essential in a support hierarchy, with Tier 2 providing advanced assistance beyond Tier 1's scope.

What are popular job titles related to Tier 2 Technical Support jobs in Minnesota?

For Tier 2 Technical Support jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Tier 2 Technical Support jobs in Minnesota look for?

The top searched job categories for Tier 2 Technical Support jobs in Minnesota are:

What cities in Minnesota are hiring for Tier 2 Technical Support jobs?

Cities in Minnesota with the most Tier 2 Technical Support job openings:

Tier 2 Technical Support jobs near you
Infographic showing various Tier 2 Technical Support job openings in Minnesota as of August 2026, with employment types broken down into 93% Full Time, 5% Part Time, and 2% Nights. Highlights an 98% In-person, and 2% Remote job distribution, with an average salary of $53,064 per year, or $25.5 per hour.

Tier I Technical Support Specialist

VivaQuant, Inc.

Saint Paul, MN • On-site

$26 - $28/hr

Full-time

Re-posted 17 days ago

Job description

Turn your troubleshooting skills and interest in cardiac monitoring technology into better outcomes for clinics and patients. As a Tier I Technical Support Specialist, you’ll be the front‑line partner helping healthcare teams resolve device and portal issues quickly and confidently.

About the role
You’ll join our Customer Service team as the first technical point of contact for clinics and patients using our remote cardiac monitoring devices and web portals, working evenings and weekends to support real‑world care. In this role, you’ll:

  • Answer inbound calls and emails about device use, portal workflows, and monitoring processes.
  • Troubleshoot cardiac device, workflow, and portal issues using structured steps and approved tools, then resolve or escalate with sound judgment.
  • Partner with field teams and Tier II specialists to keep clinics running smoothly and patients supported throughout their monitoring sessions.

You’ll help shape how customers experience our technology and play an important indirect role in revenue growth by strengthening relationships and supporting device utilization.

About you
You might be a fit if you:

  • Enjoy solving problems and explaining technical and medical concepts in plain language.
  • Are comfortable managing a mix of phone, email, and case work with clear documentation.
  • Can balance empathy with action - listening carefully while moving issues toward resolution in a time‑sensitive healthcare environment.


Experience in healthcare customer service, medical device or portal support, or a similar setting is a plus. Traditional desktop/help‑desk IT support alone is not the focus of this role.

Why join us:

  • Impact: you’ll be the voice that turns complex device and portal issues into clear solutions for clinics and patients.
  • Growth: Tier I is a front‑line role with clear paths into advanced technical support (Tier II) and other areas.
  • Collaboration: you’ll work closely with Sales, Clinical Specialists, and Tier II to support real world cardiac care.