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Technical Support Jobs in Minnesota (NOW HIRING)

Computech Corporation

Technical Support

Rochester, MN

$38K - $47K/yr

* Site Survey's (LAN/WAN) * Data Cabling * Loading of a supplied configuration * Basic rack and stack installation of Cisco IPT equipment that doesn't include onsite staging * Capable of Tone & Tag and ...

idexcel

Technical Support Specialist

Golden Valley, MN · On-site

$17 - $20/hr

Technical Support Specialist Golden Valley, MN, USA, 55422 03/03/2017 to 09/03/2017 Pay rate range: $17.00 - $20.00/hr First Shift: 8:00 AM - 4:30 PM Mid Shift: 10:30 AM - 7:00 PM The Specialist Tech ...

Mercyagedcare

Technical Support Officer

Anoka, MN · On-site

As a Technical Support Officer, you'll use your strong communication, troubleshooting and customer service skills to help achieve even more for all who need us. The Technical Support Officer plays an ...

Abbott

Technical Support Specialist

New Brighton, MN · On-site

Technical Support Specialist: Is the primary account contact covering capital service and technical support. The position provides on-going proactive capital product support for assigned territory ...

Abbott

Technical Support Specialist

New Brighton, MN · On-site

Technical Support Specialist: Is the primary account contact covering capital service and technical support. The position provides on-going proactive capital product support for assigned territory ...

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Technical Support information

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$14

$25

$43

How much do technical support jobs pay per hour?

As of Jul 6, 2026, the average hourly pay for technical support in Minnesota is $25.51, according to ZipRecruiter salary data. Most workers in this role earn between $18.85 and $27.79 per hour, depending on experience, location, and employer.

What is the difference between Technical Support vs Customer Service Representative?

AspectTechnical SupportCustomer Service Representative
Required CredentialsTechnical certifications, IT knowledgeCommunication skills, customer service training
Work EnvironmentIT departments, call centers, remote supportCall centers, retail, online support
Employer & Industry UsageTech companies, software firms, hardware providersRetail, telecom, service industries
Common Search & Comparison IntentTechnical skills, troubleshooting, IT supportCustomer interaction, service quality

While both roles involve assisting customers, Technical Support focuses on troubleshooting technical issues and providing IT-related solutions, often requiring technical certifications. Customer Service Representatives handle general inquiries, product information, and customer satisfaction, emphasizing communication skills. Understanding these differences helps job seekers find the right role aligned with their skills and career goals.

How do I get into technical support?

To enter technical support, candidates typically need a high school diploma or equivalent, along with strong problem-solving and communication skills. Relevant certifications, such as CompTIA A+ or network+, can improve job prospects, and familiarity with common tools like ticketing systems and remote support software is beneficial.

What is the job role of technical support?

The role of technical support involves assisting users with troubleshooting hardware, software, or network issues, often through phone, email, or remote access. It requires strong problem-solving skills, technical knowledge, and communication abilities to resolve technical problems efficiently.

What are the key skills and qualifications needed to thrive as a Technical Support specialist, and why are they important?

To thrive as a Technical Support specialist, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by relevant certifications like CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with ticketing systems (such as Zendesk or ServiceNow), remote desktop tools, and various operating systems is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are essential for providing timely solutions, ensuring user satisfaction, and maintaining efficient IT operations.

What are some common challenges faced in a Technical Support role and how can I prepare for them?

Technical Support professionals often encounter challenges such as troubleshooting complex issues, managing high volumes of support requests, and communicating technical information to users with varying levels of expertise. To prepare, it's important to develop strong problem-solving skills, patience, and effective communication abilities. Familiarizing yourself with the company’s products and typical customer issues can also help you respond more efficiently and confidently. Continuous learning and teamwork are key, as support specialists frequently collaborate with engineering and product teams to resolve advanced problems.

Is AI replacing tech support?

AI is automating certain tasks within technical support, such as troubleshooting common issues and providing initial customer responses. However, human tech support specialists are still essential for handling complex problems, personalized assistance, and critical thinking that AI cannot fully replicate. Many organizations use AI tools alongside human agents to improve efficiency and service quality.

What are Technical Support professionals?

Technical Support professionals are specialists who assist users in resolving technical issues related to products or services, such as computers, software, or electronics. They diagnose problems, provide step-by-step solutions, and may escalate complex issues to higher-level technicians. Technical Support can be provided via phone, email, chat, or in person. Their goal is to ensure that customers can use their technology effectively and with minimal disruption.

What is the job of technical support?

Technical support professionals assist users by diagnosing and resolving hardware, software, and network issues. They often communicate with customers via phone, email, or chat and may use remote access tools to troubleshoot problems efficiently.
More about Technical Support jobs
What are the most commonly searched types of Technical Support jobs in Minnesota? The most popular types of Technical Support jobs in Minnesota are:
What cities in Minnesota are hiring for Technical Support jobs? Cities in Minnesota with the most Technical Support job openings:
Technical Support jobs near you
Technical Support

Technical Support

Alpha Wireless Communications.

Mankato, MN • On-site

Full-time

Posted 22 days ago

Job description

AWCC is a well-established technology integrator that has been serving clients in B2B and government markets since 1958. We are looking for people who share our passion for technology and customer service. If you have sales or support experience or training in wireless, security cameras, door access controls, or IT , we would like to talk to you about the benefits of working in a small corporation in Southwestern Minnesota, and Northwestern Iowa! Contact us at jobs@alpha-wireless.com for more information.

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