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Technical Support Jobs in Minnesota (NOW HIRING)

Horwitz

Technical Support Specialist

New Hope, MN · On-site

$52 - $72/hr

The Technical Support Specialist provides technical support at our main office and remote jobsites. This position will be responsible for deploying, maintaining, troubleshooting, and supporting the ...

Horwitz Inc

Technical Support Specialist

New Hope, MN · On-site

$55K - $65K/yr

The Technical Support Specialist provides technical support at our main office and remote jobsites. This position will be responsible for deploying, maintaining, troubleshooting, and supporting the ...

Horwitz

Technical Support Specialist

New Hope, MN · On-site

The Technical Support Specialist provides technical support at our main office and remote jobsites. This position will be responsible for deploying, maintaining, troubleshooting, and supporting the ...

Graco, Inc.

Technical Support Specialist

Rogers, MN · On-site

The Technical Support Specialist will provide expert technical support, repair guidance, and troubleshooting assistance for Graco products to enhance customer satisfaction. The Intermediate Technical ...

Computech Corporation

Technical Support

Rochester, MN · On-site

$38K - $47K/yr

* Site Survey's (LAN/WAN) * Data Cabling * Loading of a supplied configuration * Basic rack and stack installation of Cisco IPT equipment that doesn't include onsite staging * Capable of Tone & Tag and ...

Graco

Technical Support Specialist

Rogers, MN · On-site

The Technical Support Specialist will provide expert technical support, repair guidance, and troubleshooting assistance for Graco products to enhance customer satisfaction. The Intermediate Technical ...

Keenfinity

Technical Support Specialist

Burnsville, MN · On-site

$28.33 - $33.65/hr

ElectroVoice Dynacord is seeking a customerfocused Technical Support Specialist to provide frontline technical support for professional audio products across the Americas. This position serves as the ...

Horwitz Inc

Technical Support Specialist

New Hope, MN · On-site

The Technical Support Specialist provides technical support at our main office and remote jobsites. This position will be responsible for deploying, maintaining, troubleshooting, and supporting the ...

idexcel

Technical Support Specialist

Golden Valley, MN

$17 - $20/hr

Technical Support Specialist Golden Valley, MN, USA, 55422 03/03/2017 to 09/03/2017 Pay rate range: $17.00 - $20.00/hr First Shift: 8:00 AM - 4:30 PM Mid Shift: 10:30 AM - 7:00 PM The Specialist Tech ...

Hoxhunt

Director, Technical Support

Minneapolis, MN · On-site

$125K - $135K/yr

In this role, you will lead our US Technical Support function, serving as the driving force behind support operations in the region. You bring a strong blend of technical expertise and people ...

Abbott

Technical Support Specialist

New Brighton, MN · On-site

Technical Support Specialist: Is the primary account contact covering capital service and technical support. The position provides on-going proactive capital product support for assigned territory ...

Abbott

Technical Support Specialist

New Brighton, MN · On-site

Technical Support Specialist: Is the primary account contact covering capital service and technical support. The position provides on-going proactive capital product support for assigned territory ...

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All JobsTechnical Support JobsTechnical Support Jobs in Minnesota

Technical Support information

See Minnesota salary details

$14

$25

$43

How much do technical support jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for technical support in Minnesota is $25.51, according to ZipRecruiter salary data. Most workers in this role earn between $18.85 and $27.79 per hour, depending on experience, location, and employer.

What is a technical support?

Technical Support professionals are specialists who assist users in resolving technical issues related to products or services, such as computers, software, or electronics. They diagnose problems, provide step-by-step solutions, and may escalate complex issues to higher-level technicians. Technical Support can be provided via phone, email, chat, or in person. Their goal is to ensure that customers can use their technology effectively and with minimal disruption.

What are the key skills and qualifications needed to thrive as a technical support?

To thrive as a Technical Support specialist, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by relevant certifications like CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with ticketing systems (such as Zendesk or ServiceNow), remote desktop tools, and various operating systems is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are essential for providing timely solutions, ensuring user satisfaction, and maintaining efficient IT operations.

What are some common challenges faced in a technical support role and how can I prepare for them?

Technical Support professionals often encounter challenges such as troubleshooting complex issues, managing high volumes of support requests, and communicating technical information to users with varying levels of expertise. To prepare, it's important to develop strong problem-solving skills, patience, and effective communication abilities. Familiarizing yourself with the company’s products and typical customer issues can also help you respond more efficiently and confidently. Continuous learning and teamwork are key, as support specialists frequently collaborate with engineering and product teams to resolve advanced problems.

What is the difference between Technical Support vs Customer Service Representative?

AspectTechnical SupportCustomer Service Representative
Required CredentialsTechnical certifications, IT knowledgeCommunication skills, customer service training
Work EnvironmentIT departments, call centers, remote supportCall centers, retail, online support
Employer & Industry UsageTech companies, software firms, hardware providersRetail, telecom, service industries
Common Search & Comparison IntentTechnical skills, troubleshooting, IT supportCustomer interaction, service quality

While both roles involve assisting customers, Technical Support focuses on troubleshooting technical issues and providing IT-related solutions, often requiring technical certifications. Customer Service Representatives handle general inquiries, product information, and customer satisfaction, emphasizing communication skills. Understanding these differences helps job seekers find the right role aligned with their skills and career goals.

What jobs are considered technical support?

Technical support jobs involve assisting users with hardware, software, or network issues, often in call centers, help desks, or onsite environments. Common roles include help desk technician, IT support specialist, desktop support technician, and network support technician, which typically require troubleshooting skills and knowledge of relevant tools and systems.
More about Technical Support jobs

What are the most commonly searched types of Technical Support jobs in Minnesota?

The most popular types of Technical Support jobs in Minnesota are:

What are popular job titles related to Technical Support jobs in Minnesota?

For Technical Support jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Technical Support jobs in Minnesota look for?

The top searched job categories for Technical Support jobs in Minnesota are:

What cities in Minnesota are hiring for Technical Support jobs?

Cities in Minnesota with the most Technical Support job openings:

Technical Support jobs near you
Infographic showing various Technical Support job openings in Minnesota as of August 2026, with employment types broken down into 72% Full Time, 7% Part Time, and 21% Contract. Highlights an 100% In-person job distribution, with an average salary of $53,064 per year, or $25.5 per hour.

Technical Support Specialist

Horwitz

New Hope, MN • On-site

$52 - $72/hr

Other

Posted 18 days ago

Job description

The Technical Support Specialist provides technical support at our main office and remote jobsites. This position will be responsible for deploying, maintaining, troubleshooting, and supporting the technology used by our field teams. This role requires frequent jobsite travel and the ability to independently diagnose and resolve technical issues remotely and in person.

Position Details

These responsibilities generally describe the nature of the position and may not be all inclusive

  • Field IT Deployment & Jobsite Setup
    • Travel to new and existing jobsites to deploy, configure, and troubleshoot IT equipment, including workstations, laptops, printers and multifunction devices, large-format printers and plotters, network equipment and connectivity, mobile devices, and other jobsite technology
    • Verify equipment and network connectivity are functioning properly before jobsite turnover
    • Assist with relocating, expanding, or decommissioning jobsite technology as projects change
  • Technical Support
    • Provide ongoing technical support for remote jobsites and office employees
    • Troubleshoot hardware, software, networking, printing, mobile device, and connectivity issues
    • Determine whether issues can be resolved remotely or require an onsite visit
    • Use remote management and support tools to troubleshoot and resolve user issues
    • Track, prioritize, document, and resolve requests through the IT ticketing system
    • Escalate complex issues to other members of the Information Systems team members when appropriate and follow up with users to ensure issues are fully resolved
  • Mobile Device & Endpoint Management
    • Deploy, configure, and support computers and mobile devices
    • Use MDM and RMM platforms to manage and troubleshoot endpoints
    • Assist with software installation, configuration, updates, and device maintenance
    • Ensure devices follow established company IT standards and configurations
  • Documentation
    • Document jobsite technology configurations, equipment changes, and troubleshooting procedures, recurring issues, and resolutions
    • Create new support documentation as needed
  • Customer Service
    • Provide professional, responsive, and approachable technical support to employees at all organizational levels
    • Communicate technical information to users and keep them informed of support request status
    • Demonstrate patience and professionalism while troubleshooting and build strong working relationships with office and field employees
  • Perform other duties as assigned
Education & Experience
  • 1 year of experience in an IT Help Desk, Service Desk, Desktop Support, or similar technical support role
  • Experience troubleshooting Windows computers, laptops, peripherals, printers, and common business applications required
  • Basic understanding of computer networking, including wired and wireless connectivity required
  • Experience supporting technology in construction, engineering, manufacturing, or other field-based environment preferred
  • Experience with MDM platforms and RMM preferred
Travel Requirements
  • Travel between the office and jobsites required
  • Travel to Fargo, ND approx. every other week
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