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Technical Support Associate Jobs in Minnesota (NOW HIRING)

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Technical Support Specialist

Golden Valley, MN · On-site

$17 - $20/hr

... Associate is responsible for providing error free technical support resolutions as well as accurate, timely referral information to our customers on our Contractor/Distributor support line. They are ...

idexcel

Technical Support Specialist

Golden Valley, MN · On-site

$17 - $20/hr

... Associate is responsible for providing error free technical support resolutions as well as accurate, timely referral information to our customers on our Contractor/Distributor support line. They are ...

Abbott

Technical Support Specialist

New Brighton, MN · On-site

Technical Support Specialist: Is the primary account contact covering capital service and technical ... Associates Degree (± 13 years) an equivalent combination of education and work experience Minimum ...

Caresoft Inc.

Technical Support / Technician

Eagan, MN · On-site

$30 - $35/hr

Technical Support / Technician Location: Eagan, Minnesota 55121 Duration: 3 months Duties: Assist ... Associate degree or certification in a related field and/or relevant work experience

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Technical Support Associate information

See Minnesota salary details

$10

$24

$56

How much do technical support associate jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for technical support associate in Minnesota is $24.19, according to ZipRecruiter salary data. Most workers in this role earn between $18.12 and $25.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in Minnesota? The most popular types of Technical Support jobs in Minnesota are:
What are popular job titles related to Technical Support Associate jobs in Minnesota? For Technical Support Associate jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Technical Support Associate jobs in Minnesota look for? The top searched job categories for Technical Support Associate jobs in Minnesota are:
What cities in Minnesota are hiring for Technical Support Associate jobs? Cities in Minnesota with the most Technical Support Associate job openings:
Technical Support Associate jobs near you

Technical Support Associate

Collabera

Golden Valley, MN

Full-time

Re-posted yesterday

Job description

Company Description

About Collabera

Collabera is ranked amongst the top 10 Information Technology (IT) staffing firms in the U.S., with more than $525 million in sales revenue and a global presence that represents approximately 12,000+ professionals across North America (U.S., Canada), Asia Pacific (India, Philippines, Singapore, Malaysia), and Europe (Ireland, Netherlands, Poland, United Kingdom). We support our clients with a strong recruitment model and a sincere commitment to their success, which is why more than 75% of our clients rank us amongst their top three staffing suppliers.

Not only are we committed to meeting and exceeding our customer's needs, but also are committed to our employees' satisfaction as well. We believe our employees are the cornerstone of our success and we make every effort to ensure their satisfaction throughout their tenure with Collabera. As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as the "Best Staffing Firm to Work For" for five consecutive years since 2012. Collabera has over 50 offices across the globe with a presence in ten countries and provides staff augmentation, managed services and direct placement services to global 2000 corporations.

For consultants and employees, Collabera offers an enriching experience that promotes career growth and lifelong learning. Visit www.collabera.com to learn more about our latest job openings.

Awards and Recognition

--Staffing Industry Analysts: Best Staffing Firm to Work For (2016, 2015, 2014, 2013, 2012)

--Staffing Industry Analysts: Largest U.S. Staffing Firms (2016, 2015, 2014, 2013)

--Staffing Industry Analysts: Largest Minority Owned IT Staffing Firm in the US.

Job Description

A Fortune 500 aerospace and manufacturing giant is looking urgently for Technical Support Associate that deals with customers over the phone and through e-mail.

Tasks and Responsibilities:

Customer Support - Able to promptly answer support related email, phone calls and other electronic communications. Knowledge and experience of customer service practices.

Problem Solving - Diagnose and resolve technical hardware and software issues.

Applications Knowledge - Stay current with system information, changes and updates. Experience in the use of personal computer hardware and software in a corporate network environment, MS Office Suite experience is a plus.

Qualifications

High school diploma

Minimal call center experience

Minimum 2 year technical experience and/or technical degree

Additional Information

If you want to know more and apply, please connect with:

Niraj Singh

niraj.singh(at)collabera.com

973-939-0172 

https://www.linkedin.com/in/nirajsinghcollabera

Apply