Nalco Water, an Ecolab Company, is seeking an Executive Area Technical Support Manager (Industry Technical Consultant - Water) for our Food & Beverage Division. If you are passionate about ...
Nalco Water, an Ecolab Company, is seeking an Executive Area Technical Support Manager (Industry Technical Consultant - Water) for our Food & Beverage Division. If you are passionate about ...
Nalco Water, an Ecolab Company, is seeking an Executive Area Technical Support Manager (Industry Technical Consultant - Water) for our Food & Beverage Division. If you are passionate about ...
Nalco Water, an Ecolab Company, is seeking an Executive Area Technical Support Manager (Industry Technical Consultant - Water) for our Food & Beverage Division. If you are passionate about ...
Nalco Water, an Ecolab Company, is seeking an Executive Area Technical Support Manager (Industry Technical Consultant - Water) for our Food & Beverage Division. If you are passionate about ...
Nalco Water, an Ecolab Company, is seeking an Executive Area Technical Support Manager (Industry Technical Consultant - Water) for our Food & Beverage Division. If you are passionate about ...
Technical Support
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Technical Support Specialist
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Technical Support Specialist Reports to ... Phone Support Manager Department: Service Location: 808 Timberlake Road, Fairmont, MN 56031 ...
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Technical Support Specialist
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Quick apply
Technical Support Specialist
Fairmont, MN · On-site
$26.50 - $36/hr
Technical Support Specialist Reports to ... Phone Support Manager Department: Service Location: 808 Timberlake Road, Fairmont, MN 56031 ...
Technical Support Specialist
$26.50 - $36/hr
Technical Support Specialist Reports to ... Phone Support Manager Department: Service Location: 808 Timberlake Road, Fairmont, MN 56031 ...
Technical Support Specialist
$26.50 - $36/hr
Technical Support Specialist Reports to ... Phone Support Manager Department: Service Location: 808 Timberlake Road, Fairmont, MN 56031 ...
Company Description Beyond Impact is a leading Managed Service Provider (MSP) delivering top-tier ... We are looking for a Technical Support Specialist to join our growing team. This role will provide ...
Company Description Beyond Impact is a leading Managed Service Provider (MSP) delivering top-tier ... We are looking for a Technical Support Specialist to join our growing team. This role will provide ...
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Company Description Beyond Impact is a leading Managed Service Provider (MSP) delivering top-tier ... We are looking for a Technical Support Specialist to join our growing team. This role will provide ...
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$17 - $20/hr
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Technical Support Specialist I About this Role: At Boston Scientific, the Technical Support ... You contribute to service quality by managing cases accurately and monitoring data integrity. This ...
Technical Support Specialist I About this Role: At Boston Scientific, the Technical Support ... You contribute to service quality by managing cases accurately and monitoring data integrity. This ...
Technical Support Specialist I About this Role: At Boston Scientific, the Technical Support ... You contribute to service quality by managing cases accurately and monitoring data integrity. This ...
Technical Support Specialist I About this Role: At Boston Scientific, the Technical Support ... You contribute to service quality by managing cases accurately and monitoring data integrity. This ...
Technical Support Specialist I About this Role: At Boston Scientific, the Technical Support ... You contribute to service quality by managing cases accurately and monitoring data integrity. This ...
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$26 - $29/hr
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Minnetonka, MN · On-site
$26 - $29/hr
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Technical Support Specialist / Customer Service Representative Duration: 6 Months Must work one weekend day a week. Qualifications High school diploma Minimal call center experience - must Minimum 2 ...
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As a Technical Support Officer, you'll use your strong communication, troubleshooting and customer ... Excellent time management, organisational and communication skills, with the ability to adapt and ...
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Technical Support Specialist: Is the primary account contact covering capital service and technical ... Create and manage cases and work orders with accuracy and efficiency in applicable software ...
Technical Support Specialist: Is the primary account contact covering capital service and technical ... Create and manage cases and work orders with accuracy and efficiency in applicable software ...
Technical Support Manager information
See Minnesota salary details
$28.9K - $39.4K
0% of jobs
$39.4K - $49.9K
5% of jobs
$49.9K - $60.4K
17% of jobs
$61.9K is the 25th percentile. Wages below this are outliers.
$60.4K - $70.9K
22% of jobs
The median wage is $74.4K / yr.
$70.9K - $81.4K
19% of jobs
$81.4K - $91.9K
8% of jobs
$96.6K is the 75th percentile. Wages above this are outliers.
$91.9K - $102.4K
9% of jobs
$102.4K - $112.9K
6% of jobs
$112.9K - $123.5K
5% of jobs
$123.5K - $134K
5% of jobs
$134K - $144.5K
3% of jobs
$28.9K
$84.1K
$144.5K
How much do technical support manager jobs pay per year?
What is the role of a technical support manager?
Is AI replacing tech support?
What Is a Technical Support Manager?
A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.
What is the difference between Technical Support Manager vs Technical Support Specialist?
| Aspect | Technical Support Manager | Technical Support Specialist |
|---|---|---|
| Required Credentials | Bachelor's degree in IT, Computer Science, or related field; often leadership experience | Associate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft) |
| Work Environment | Supervisory role overseeing support teams, managing escalations | Hands-on technical support, troubleshooting customer issues |
| Employer & Industry Usage | IT departments, tech companies, customer service centers | Help desks, technical support centers, IT service providers |
The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.
What is the highest salary for technical support?
What are some common challenges faced by Technical Support Managers, and how can they address them?
What are the key skills and qualifications needed to thrive as a Technical Support Manager, and why are they important?
What does a Technical Support Manager do?
How much do technical support managers make in the US?
Full-time
Medical, Dental, Vision, Retirement
Posted 17 days ago
Ecolab rating
7.5
Based on 208 frontline employees who took The Breakroom Quiz
53rd of 91 rated chemical manufacturers
Job description
Nalco Water, an Ecolab Company, is seeking an Executive Area Technical Support Manager (Industry Technical Consultant - Water) for our Food & Beverage Division. If you are passionate about implementing new technology, helping to troubleshoot and solve complex client problems, training technical sales reps, can recommend process treatment programs for sales representatives, and more, we invite you to apply! This is your opportunity to join a large growing company offering a competitive base salary, bonus structure and benefits.
As an Industry Technical Consultant, you will be primarilyresponsible for implementing new technology, transitioning new business, supporting existing applications and assisting sales representatives in making technical related sales calls and presentations. You will research, identify and define market and product application opportunities for customers with the industry and assist in developing and implementing marketing plans to capture identified sales opportunities.
What's in it For You:
- The opportunity to take on some of the world's most meaningful challenges, helping customers achieve clean water, safe food, and healthy environments
- The ability to make an impact with a company that is passionate about your career development
- Paid training held in the field and at Nalco Water Headquarters in Naperville, IL
- Enjoy a flexible, independent work environment
- Receive a non-decaled company vehicle for business and personal use
- Comprehensive benefits package starting day 1 of employment - medical, dental, vision, matching 401(k), company paid pension, stock purchase plan, tuition reimbursement and more!
What You Will Do:
- Assists sales representatives and Corporate Account Managers in making industry-specific technical/application related sales calls and presentations in specific product and market applications
- Researches, identifies, and defines market and product application opportunities within a specific industry, for specific customers or groups of customers
- Develops plans in conjunction with the field and other SBU members to capture identified sales opportunities
- Conducts on-site audits to assess and solve customer problems or meet customer requirements
- Provides on-the-job product and sales training as appropriate and identifies training and reference materials needed for field sales training programs
- Work with marketing and sales stakeholders to identify new product and program applications and appropriate training
- Coach individuals in the organization on processes, applications, technologies, and value documentation
Position Details:
- This position is remote.
- Territory covers the United States
- Targeted accounts in the Food & Beverage Space
- Up to an average 70% overnight travel required
Minimum Qualifications:
- Bachelor's Degree in related technical discipline
- 8-10+ years of successful technical implementation, production management, process engineering, technical sales, or field sales support experience
- Proficiency with MS Office Applications and the ability to learn, and utilize, various digital applications
- Must have a valid Driver's License and acceptable Motor Vehicle Record
- No immigration sponsorship offered for this role
Preferred Qualifications:
- BS/MS/PhD in Engineering (Chemical, Mechanical, Civil, etc.) or Life Sciences (Biology, Chemistry, Biochemistry, etc.)
- Self-motivated, proactive, results-oriented professional with an ability to work with minimum direction
- Strong Mechanical Aptitude and a basic understanding of Chemistry fundamentals
- Ideally experience with:
- Comprehensive Beverage, Brewing, and Aseptic Units Operations
- Detailed knowledge of Beverage, Brewing and Aseptic CIP fundamentals
- Operational and sanitation-related knowledge of associated equipment
- Excellent team orientation, proactivity and sense of urgency in supporting business growth and market leadership through differentiated technologyand expertise
- Ability to quickly establish technical credibility and form interpersonal relationships
- Prior experience with, or willingness to represent Nalco Water in various Industry Trade Organizations, including participation on committees, authoring and delivering technical papers
- Experience with process instrumentation and industrial automation systems
- Effective Communication Skills
- Other languages proficiency (Spanish, other)
About Nalco Water:
In a world with increasing water shortage and contamination challenges, Nalco Water, an Ecolab company, helps customers conserve more than 161 billion gallons of water each year. We work with customers across the world in the light industry (institutional, food & beverage, manufacturing, transportation, textile care, and global high tech) and heavy industry (chemical, downstream, paper, mining, power and primary metals industries) to reduce, reuse, and recycle their water while protecting their systems and equipment. Nalco Water provides the unique opportunity to work with a broad suite of technologies to deliver automated monitoring systems, data analysis and deep technical expertise to increase efficiency, sustainability and performance for our customers.
Annual or Hourly Compensation Range
The total Compensation range for this position is $157,900-$236,900 which includes base pay and target incentive based on performance, per plan terms. Many factors are taken into consideration when determining compensation, such as experience, education, training, geography, etc. We comply with all minimum wage and overtime laws.Benefits
Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families.Click here to see our benefits.
If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here.
Potential Customer Requirements Notice
To meet customer requirements and comply with local or state regulations, applicants for certain customer-facing roles may need to:
- Undergo additional background screens and/or drug/alcohol testing for customer credentialing.
- Be fully vaccinated for COVID-19, including a booster if eligible, unless a religious or medical accommodation is requested by the applicant and approved by Ecolab.
Americans with Disabilities Act (ADA)
Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website.
About Ecolab
Sourced by ZipRecruiter
Ecolab is a global sustainability leader offering water, hygiene and infection prevention solutions and services that protect people and the resources vital to life.
Industry
Manufacturing
Company size
10,000+ Employees
Headquarters location
Saint Paul, MN, US
Year founded
1923