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Technical Support Manager Jobs in Minnesota (NOW HIRING)

Technical Support

Rochester, MN

$38K - $47K/yr

* Site Survey's (LAN/WAN) * Data Cabling * Loading of a supplied configuration * Basic rack and stack installation of Cisco IPT equipment that doesn't include onsite staging * Capable of Tone & Tag and ...

Technical Support Specialist Golden Valley, MN, USA, 55422 03/03/2017 to 09/03/2017 Pay rate range: $17.00 - $20.00/hr First Shift: 8:00 AM - 4:30 PM Mid Shift: 10:30 AM - 7:00 PM The Specialist Tech ...

SUMMARY The Technical Support Specialist will be responsible for day-to-day end user and systems support and maintenance. Starting pay is $26.00-29.00/hour. ESSENTIAL DUTIES AND RESPONSIBILITIES

New

As a Senior Technical Support Analyst at our office in Marshall, MN, you will support, manage, and ... Manage and maintain desktop/laptop hardware, software, and standardized system images, including ...

As a Technical Support Officer, you'll use your strong communication, troubleshooting and customer ... Excellent time management, organisational and communication skills, with the ability to adapt and ...

Technical Support Specialist: Is the primary account contact covering capital service and technical ... Create and manage cases and work orders with accuracy and efficiency in applicable software ...

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Technical Support Manager information

See Minnesota salary details

$28.9K

$84.1K

$144.5K

How much do technical support manager jobs pay per year?

As of Jul 4, 2026, the average yearly pay for technical support manager in Minnesota is $84,144.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,700.00 and $101,900.00 per year, depending on experience, location, and employer.

What is the role of a technical support manager?

A technical support manager oversees a team that provides technical assistance to customers or internal users, ensuring issues are resolved efficiently. They coordinate support activities, develop troubleshooting procedures, and may use tools like ticketing systems to track and manage support requests, often requiring strong communication and technical skills.

Is AI replacing tech support?

As a Technical Support Manager, it is important to understand that AI tools are increasingly used to automate routine tasks and improve efficiency in tech support. However, AI currently complements human agents by handling repetitive inquiries, while complex issues still require human expertise and problem-solving skills. The role involves overseeing AI integration and ensuring quality customer service alongside technical knowledge.

What Is a Technical Support Manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

What is the highest salary for technical support?

The highest salaries for technical support managers can exceed $100,000 annually, especially in large corporations or tech hubs, with experienced professionals or those managing large teams earning higher compensation. Salaries vary based on location, industry, certifications, and years of experience.

What are some common challenges faced by Technical Support Managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What are the key skills and qualifications needed to thrive as a Technical Support Manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What does a Technical Support Manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

How much do technical support managers make in the US?

Technical Support Managers in the US typically earn between $60,000 and $110,000 annually, with the median salary around $80,000. Salaries vary based on experience, location, company size, and industry, and the role often requires strong technical skills and leadership abilities.
More about Technical Support Manager jobs
What are popular job titles related to Technical Support Manager jobs in Minnesota? For Technical Support Manager jobs in Minnesota, the most frequently searched job titles are:
What cities in Minnesota are hiring for Technical Support Manager jobs? Cities in Minnesota with the most Technical Support Manager job openings:
Executive Area Technical Support Manager

Executive Area Technical Support Manager

Ecolab

Eagan, MN

Full-time

Medical, Dental, Vision, Retirement

Posted 17 days ago


Ecolab rating

7.5

Company rating: 7.5 out of 10

Based on 208 frontline employees who took The Breakroom Quiz

53rd of 91 rated chemical manufacturers


Job description

Nalco Water, an Ecolab Company, is seeking an Executive Area Technical Support Manager (Industry Technical Consultant - Water) for our Food & Beverage Division. If you are passionate about implementing new technology, helping to troubleshoot and solve complex client problems, training technical sales reps, can recommend process treatment programs for sales representatives, and more, we invite you to apply! This is your opportunity to join a large growing company offering a competitive base salary, bonus structure and benefits.

As an Industry Technical Consultant, you will be primarilyresponsible for implementing new technology, transitioning new business, supporting existing applications and assisting sales representatives in making technical related sales calls and presentations. You will research, identify and define market and product application opportunities for customers with the industry and assist in developing and implementing marketing plans to capture identified sales opportunities.

What's in it For You:

  • The opportunity to take on some of the world's most meaningful challenges, helping customers achieve clean water, safe food, and healthy environments
  • The ability to make an impact with a company that is passionate about your career development
  • Paid training held in the field and at Nalco Water Headquarters in Naperville, IL
  • Enjoy a flexible, independent work environment
  • Receive a non-decaled company vehicle for business and personal use
  • Comprehensive benefits package starting day 1 of employment - medical, dental, vision, matching 401(k), company paid pension, stock purchase plan, tuition reimbursement and more!

What You Will Do:

  • Assists sales representatives and Corporate Account Managers in making industry-specific technical/application related sales calls and presentations in specific product and market applications
  • Researches, identifies, and defines market and product application opportunities within a specific industry, for specific customers or groups of customers
  • Develops plans in conjunction with the field and other SBU members to capture identified sales opportunities
  • Conducts on-site audits to assess and solve customer problems or meet customer requirements
  • Provides on-the-job product and sales training as appropriate and identifies training and reference materials needed for field sales training programs
  • Work with marketing and sales stakeholders to identify new product and program applications and appropriate training
  • Coach individuals in the organization on processes, applications, technologies, and value documentation

Position Details:

  • This position is remote.
  • Territory covers the United States
  • Targeted accounts in the Food & Beverage Space
  • Up to an average 70% overnight travel required

Minimum Qualifications:

  • Bachelor's Degree in related technical discipline
  • 8-10+ years of successful technical implementation, production management, process engineering, technical sales, or field sales support experience
  • Proficiency with MS Office Applications and the ability to learn, and utilize, various digital applications
  • Must have a valid Driver's License and acceptable Motor Vehicle Record
  • No immigration sponsorship offered for this role

Preferred Qualifications:

  • BS/MS/PhD in Engineering (Chemical, Mechanical, Civil, etc.) or Life Sciences (Biology, Chemistry, Biochemistry, etc.)
  • Self-motivated, proactive, results-oriented professional with an ability to work with minimum direction
  • Strong Mechanical Aptitude and a basic understanding of Chemistry fundamentals
  • Ideally experience with:
    • Comprehensive Beverage, Brewing, and Aseptic Units Operations
    • Detailed knowledge of Beverage, Brewing and Aseptic CIP fundamentals
    • Operational and sanitation-related knowledge of associated equipment
  • Excellent team orientation, proactivity and sense of urgency in supporting business growth and market leadership through differentiated technologyand expertise
  • Ability to quickly establish technical credibility and form interpersonal relationships
  • Prior experience with, or willingness to represent Nalco Water in various Industry Trade Organizations, including participation on committees, authoring and delivering technical papers
  • Experience with process instrumentation and industrial automation systems
  • Effective Communication Skills
  • Other languages proficiency (Spanish, other)

About Nalco Water:

In a world with increasing water shortage and contamination challenges, Nalco Water, an Ecolab company, helps customers conserve more than 161 billion gallons of water each year. We work with customers across the world in the light industry (institutional, food & beverage, manufacturing, transportation, textile care, and global high tech) and heavy industry (chemical, downstream, paper, mining, power and primary metals industries) to reduce, reuse, and recycle their water while protecting their systems and equipment. Nalco Water provides the unique opportunity to work with a broad suite of technologies to deliver automated monitoring systems, data analysis and deep technical expertise to increase efficiency, sustainability and performance for our customers.

Annual or Hourly Compensation Range

The total Compensation range for this position is $157,900-$236,900 which includes base pay and target incentive based on performance, per plan terms. Many factors are taken into consideration when determining compensation, such as experience, education, training, geography, etc. We comply with all minimum wage and overtime laws.

Benefits

Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families.Click here to see our benefits.

If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here.

Potential Customer Requirements Notice

To meet customer requirements and comply with local or state regulations, applicants for certain customer-facing roles may need to:

- Undergo additional background screens and/or drug/alcohol testing for customer credentialing.

- Be fully vaccinated for COVID-19, including a booster if eligible, unless a religious or medical accommodation is requested by the applicant and approved by Ecolab.

Americans with Disabilities Act (ADA)

Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website.


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About Ecolab

Sourced by ZipRecruiter

Ecolab is a global sustainability leader offering water, hygiene and infection prevention solutions and services that protect people and the resources vital to life.

Industry

Manufacturing

Company size

10,000+ Employees

Headquarters location

Saint Paul, MN, US

Year founded

1923