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Technical Support Manager Jobs in Minnesota (NOW HIRING)

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$28.9K

$84.1K

$144.5K

How much do technical support manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for technical support manager in Minnesota is $84,144.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,700.00 and $101,900.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

More about Technical Support Manager jobs

What are the most commonly searched types of Technical Support jobs in Minnesota?

The most popular types of Technical Support jobs in Minnesota are:

What are popular job titles related to Technical Support Manager jobs in Minnesota?

For Technical Support Manager jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Technical Support Manager jobs in Minnesota look for?

The top searched job categories for Technical Support Manager jobs in Minnesota are:

What cities in Minnesota are hiring for Technical Support Manager jobs?

Cities in Minnesota with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Minnesota as of August 2026, with employment types broken down into 90% Full Time, 2% Part Time, and 8% Contract. Highlights an 100% In-person job distribution, with an average salary of $84,144 per year, or $40.5 per hour.

Warranty and Technical Support Supervisor

Electric Machinery Company LLC

Minneapolis, MN • On-site

$85K - $95K/yr

Full-time

Re-posted 8 days ago

Job description

Electric Machinery Company, a division of WEG Electric Corp.
Minneapolis, MN
POSITION: Warranty and Technical Support Supervisor
Department: Engineered Services
Primary Objective
The Warranty and Technical Support Supervisor will lead the service technical support and warranty functions for the United States and Canada; ensures rapid, high-quality responses to customer inquiries and product issues; and serves as the primary North American interface with WEG Energy (WEN) factories worldwide. The position coordinates warranty decisions for machines produced in Brazil, India, and other global factories; solicits engineering support from those factories when needed; governs the warranty validation process; and ensures proper cost recovery for warranty work completed in North America. Success depends on a deep understanding of global factory processes; strong relationships with key factory stakeholders; and disciplined communication that creates clarity across time zones and cultures.
Major Areas of Accountability
1. Leadership and Team Development
  • Supervise and mentor Technical Support Engineers and warranty personnel; ensure clear priorities, balanced workload, and measurable goals.
  • Foster a culture of accountability, professionalism, and continuous learning; support professional growth through coaching and cross-functional training.
  • Promote Lean thinking and service excellence; improve responsiveness and team efficiency.
  • Maintain a high-performance environment that supports both customer needs and departmental objectives.

2. Technical Support and Warranty Case Management
  • Coordinate all technical support and warranty claims for WEN-designed machines operating in the United States and Canada; act as the local authority on claim creation, documentation, and validity.
  • Oversee investigation and resolution of warranty claims; ensure timely case creation, documentation accuracy, and closure in SAP.
  • Determine warranty eligibility based on factory standards; ensure consistent application of criteria; communicate decisions clearly to customers and internal teams.
  • Request and integrate engineering support from WEN factories when deeper technical analysis is required; ensure factories receive complete information for timely evaluations.
  • Oversee cost recovery for approved warranty work performed by EM service teams; coordinate reimbursement with factory finance and warranty groups.
  • Support the Service organization by collaborating with Service Managers, Project Managers, field technicians, and leadership to resolve complex technical challenges.

3. Global Factory Interface and Coordination
  • Serve as the primary liaison between WEG Electric Machinery (EM) and global WEN factories for all technical support and warranty matters.
  • Build and maintain strong relationships with engineering, quality, warranty, and service teams in Brazil, India, and other WEN locations; establish predictable communication rhythms and shared expectations.
  • Develop expertise in factory processes, documentation standards, engineering workflows, and design philosophies; apply this knowledge to improve troubleshooting accuracy and reduce delays.
  • Ensure information flows cleanly in both directions; provide factories with field data to support design improvements; communicate factory updates, technical clarifications, and corrective actions to local teams.
  • Coordinate joint investigations for complex failures; supply factory engineers with detailed field reports and testing data; ensure customer communication is clear, timely, and accurate.
  • Represent EM's service organization in discussions where factory decisions influence customer satisfaction or fleet reliability; advocate for transparent communication and timely solutions.

4. Process, Quality, and Continuous Improvement
  • Develop and maintain warranty procedures, documentation standards, and reporting structures.
  • Define and track key performance metrics such as response time, claim closure rate, cost recovery, and recurrence of issues.
  • Implement standardized templates and workflows in SAP; ensure full adoption across all claim types.
  • Lead corrective action tracking and ensure lessons learned are shared with Engineering, Quality, and Service teams.
  • Participate in the development and refinement of Engineered Services processes to support broader departmental strategy.

5. Customer Experience and Compliance
  • Ensure clear, empathetic, and transparent communication with customers throughout the warranty and technical inquiry lifecycle.
  • Maintain compliance with the WEG Code of Ethics; uphold safety, confidentiality, and data protection requirements.
  • Ensure accurate, current technical support and warranty documentation is available for internal and external use.
  • Support a professional customer experience that reinforces WEG's commitment to reliability, transparency, and long-term value.

Knowledge, Skills, and Abilities
Education and Experience
  • Bachelor's degree in Electrical, Mechanical, or Industrial Engineering; or equivalent technical experience.
  • Five to eight years of experience in technical support, service engineering, or warranty management.
  • Demonstrated experience leading teams or complex technical projects in a customer-facing environment.

Technical Expertise
  • Strong understanding of rotating machinery; root-cause analysis methods; field service practices; and industrial troubleshooting.
  • Proficiency with SAP warranty and reporting modules; Microsoft Office; structured documentation practices.
  • Familiarity with reliability engineering, factory processes, and field failure investigation.

Professional Skills
  • Excellent communication and negotiation skills; able to convey technical information clearly to customers and factory stakeholders.
  • Strong organizational abilities; capable of coordinating multiple parallel tasks in a fast-paced environment.
  • High attention to detail; strong analytical thinking; consistent documentation accuracy.
  • Ability to recommend improvements to job methods and departmental procedures.

Other Requirements
  • Domestic and limited international travel, up to fifteen percent.
  • Ability to work in office and manufacturing environments; lift up to twenty-five pounds.

Physical Requirements:
  • Work is performed in both an office and manufacturing environment. Requires the ability to routinely move throughout the office and manufacturing facility to perform work.
  • Requires the ability to routinely lift up to 25 lbs.
  • Requires the ability to ascend and descend stairs daily to reach all areas of the manufacturing facility.

Salary Description
$85,000 - $95,000

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