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Technical Support Manager Jobs in Minnesota (NOW HIRING)

idexcel

Technical Support Specialist

Golden Valley, MN · On-site

$17 - $20/hr

Technical Support Specialist Golden Valley, MN, USA, 55422 03/03/2017 to 09/03/2017 Pay rate range: $17.00 - $20.00/hr First Shift: 8:00 AM - 4:30 PM Mid Shift: 10:30 AM - 7:00 PM The Specialist Tech ...

BCforward

Technical Support Specialist

Golden Valley, MN · On-site

$17 - $20/hr

Technical Support Specialist Golden Valley, MN, USA, 55422 03/03/2017 to 09/03/2017 Pay rate range: $17.00 - $20.00/hr First Shift: 8:00 AM - 4:30 PM Mid Shift: 10:30 AM - 7:00 PM The Specialist Tech ...

Abbott

Technical Support Specialist

New Brighton, MN · On-site

Technical Support Specialist: Is the primary account contact covering capital service and technical ... Create and manage cases and work orders with accuracy and efficiency in applicable software ...

Abbott

Technical Support Specialist

New Brighton, MN · On-site

Technical Support Specialist: Is the primary account contact covering capital service and technical ... Create and manage cases and work orders with accuracy and efficiency in applicable software ...

Abbott

Technical Support Specialist

Saint Paul, MN · On-site

Technical Support Specialist: Is the primary account contact covering capital service and technical ... manage cases, work orders, scheduling, and technician dispatch. This role is highly visible ...

Collabera

Technical Support Associate

Golden Valley, MN · On-site

... managed services and direct placement services to global 2000 corporations. For consultants and ... A Fortune 500 aerospace and manufacturing giant is looking urgently for Technical Support Associate ...

Abbott

Technical Support Specialist

New Brighton, MN · On-site

Technical Support Specialist: Is the primary account contact covering capital service and technical ... Create and manage cases and work orders with accuracy and efficiency in applicable software ...

Abbott

Technical Support Specialist

Saint Paul, MN · On-site

Technical Support Specialist: Is the primary account contact covering capital service and technical ... manage cases, work orders, scheduling, and technician dispatch. This role is highly visible ...

Caresoft Inc.

Technical Support / Technician

Eagan, MN · On-site

$30 - $35/hr

Technical Support / Technician Location: Eagan, Minnesota 55121 Duration: 3 months Duties: Assist ... cable management, hardware physical deployment and troubleshooting Triaging hardware issues ...

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All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Minnesota

Technical Support Manager information

See Minnesota salary details

$28.9K

$84.1K

$144.5K

How much do technical support manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for technical support manager in Minnesota is $84,144.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,700.00 and $101,900.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

How much does a technical support manager make in the US?

The average salary for a technical support manager in the US is around $70,000 to $100,000 per year, depending on experience, industry, and location. Managers with certifications or specialized technical skills may earn higher salaries, and the role often involves overseeing support teams and utilizing help desk software.
More about Technical Support Manager jobs

What are the most commonly searched types of Technical Support jobs in Minnesota?

The most popular types of Technical Support jobs in Minnesota are:

What job categories do people searching Technical Support Manager jobs in Minnesota look for?

The top searched job categories for Technical Support Manager jobs in Minnesota are:

What cities in Minnesota are hiring for Technical Support Manager jobs?

Cities in Minnesota with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $84,144 per year, or $40.5 per hour.

Technical Support Engineer

Electric Machinery Company LLC

Minneapolis, MN • On-site

$80K - $90K/yr

Full-time

Re-posted 3 days ago

Job description

Electric Machinery Company. a division of WEG Electric Corp.
Minneapolis, Minnesota
Position: Technical Support Service Engineer
Department: Service
Primary Objective of Position :
Provide technical support related to the motor, generator, control, and related WEG products; create and process warranty claims.
Major Areas of Accountability:
  • Provide technical support to customers, interfacing with the engineering, commercial, and quality teams as-necessary
  • Resolve service requests effectively, and promote strong customer relationships.
  • Analyze field data, recommend corrective action, and write and edit service reports related to warranty work.
  • Organize and coordinate inspection, analysis, and disposition of returned equipment, parts, and material.
  • Be a liaison between the sales force, customers, users, and factory, providing technical information and assistance to sales offices, customers, and users.
  • Deliver Client training pertaining to EM products and services.
  • Other duties may be assigned by management to meet business needs.

Knowledge/Skills/Abilities:
  • B.S. degree in Electrical, Industrial, or Mechanical Engineering.
  • Demonstrated sense of urgency to affect timely response and resolution to customer requests.
  • Demonstrated oral and written communication skills and proven ability to effectively deal with difficult customers.
  • Demonstrated project management skills, including direction of technical and non-technical staff and customers.
  • Demonstrated ability to keep multiple tasks and activities coordinated, prioritized, documented, and in motion or progress at one time.
  • Demonstrated capability for social interface with internal and external customers as required, achieving customer satisfaction excellence.
  • Computer literate with knowledge of current operating systems and software common to business applications including; SAP, MS Outlook, Word, Excel, PowerPoint, Project

Physical Requirements
  • Physical ability to travel freely within manufacturing and office facilities:
  • This requires climbing stairs and moving over, around, and about shop machinery and in-process apparatus in a safe manner.
  • Physical ability to climb a ladder, use scaffolding or catwalks to service machinery.
  • Ability and willingness to wear fall protection equipment.
  • Physical ability to lift and carry 25 pounds.
  • Physical ability to travel via public, commercial or personal transportation.
  • Must possess an insurable driver's license.
  • Must possess a valid Passport or be able to obtain a Passport.

Pay: $80,000 - $90,000
Salary Description
$80,000 - $90,000

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