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Technical Support Manager Jobs in Minnesota (NOW HIRING)

Abbott

Technical Support Specialist

New Brighton, MN · On-site

Technical Support Specialist: Is the primary account contact covering capital service and technical ... Create and manage cases and work orders with accuracy and efficiency in applicable software ...

SCHWAN'S

Sr Technical Support Analyst

Marshall, MN · On-site

$54K - $72K/yr

As a Senior Technical Support Analyst at our office in Marshall, MN, you will support, manage, and ... Manage and maintain desktop/laptop hardware, software, and standardized system images, including ...

Caresoft Inc.

Technical Support / Technician

Eagan, MN · On-site

$30 - $35/hr

Technical Support / Technician Location: Eagan, Minnesota 55121 Duration: 3 months Duties: Assist ... cable management, hardware physical deployment and troubleshooting Triaging hardware issues ...

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All JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Minnesota

Technical Support Manager information

See Minnesota salary details

$28.9K

$84.1K

$144.5K

How much do technical support manager jobs pay per year?

As of Jul 4, 2026, the average yearly pay for technical support manager in Minnesota is $84,144.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,700.00 and $101,900.00 per year, depending on experience, location, and employer.

What is the role of a technical support manager?

A technical support manager oversees a team that provides technical assistance to customers or internal users, ensuring issues are resolved efficiently. They coordinate support activities, develop troubleshooting procedures, and may use tools like ticketing systems to track and manage support requests, often requiring strong communication and technical skills.

Is AI replacing tech support?

As a Technical Support Manager, it is important to understand that AI tools are increasingly used to automate routine tasks and improve efficiency in tech support. However, AI currently complements human agents by handling repetitive inquiries, while complex issues still require human expertise and problem-solving skills. The role involves overseeing AI integration and ensuring quality customer service alongside technical knowledge.

What Is a Technical Support Manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

What is the highest salary for technical support?

The highest salaries for technical support managers can exceed $100,000 annually, especially in large corporations or tech hubs, with experienced professionals or those managing large teams earning higher compensation. Salaries vary based on location, industry, certifications, and years of experience.

What are some common challenges faced by Technical Support Managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What are the key skills and qualifications needed to thrive as a Technical Support Manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What does a Technical Support Manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

How much do technical support managers make in the US?

Technical Support Managers in the US typically earn between $60,000 and $110,000 annually, with the median salary around $80,000. Salaries vary based on experience, location, company size, and industry, and the role often requires strong technical skills and leadership abilities.
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Technical Support Manager jobs near you
Technical Support Specialist

Technical Support Specialist

Abbott

New Brighton, MN • On-site

Full-time

Medical, Retirement

Posted 23 days ago

Abbott rating

7.9

Company rating: 7.9 out of 10

Based on 136 frontline employees who took The Breakroom Quiz

154th of 527 rated manufacturers

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.
JOB DESCRIPTION:
Job Description
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You'll also have access to:
  • Career development with an international company where you can grow the career you dream of.
  • Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
  • An excellent retirement savings plan with high employer contribution
  • Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor's degree.
  • A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
  • A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity
This position works out of our St. Paul, MN location in the Abbott Vascular Devices division.
Technical Support Specialist: Is the primary account contact covering capital service and technical support. The position provides on-going proactive capital product support for assigned territory/accounts. The customer experience aspect of this role focuses on increasing customer loyalty and securing retention at assigned accounts. Provides advanced, expert-level technical and application support for complex medical device systems. This role serves as a top-tier escalation point for internal and external teams, delivering deep troubleshooting, diagnostics, and solution guidance across hardware, software, and integrated systems. The position requires extensive remote troubleshooting capabilities, strong clinical and technical judgment, and close coordination with field operations using ServiceMax to manage cases, work orders, scheduling, and technician dispatch.
This role is highly visible, requiring technical leadership, mentorship, and the ability to operate independently in high-impact, time-sensitive situations.
What You'll Work On:
  • Provides technical Level I and Level II phone and on-site support to proactively maintain product performance or resolve customer complaints for hardware, software, and disposable issues.

  • Performs proactive service support activities to maintain system performance. Applies standard troubleshooting tools or concepts to identify the real issue and its root cause.

  • Determines level of urgency of service support requests, develops recommendations and implement solutions that reflect customer and Abbott business need.

  • Perform advanced remote diagnostics and troubleshooting across mechanical, electrical, software, and system integration domains such as customer DICOM/Networking systems configuration.

  • Record accurate and timely documentation of customer complaints and the action taken to resolve the concern.

  • Create and manage cases and work orders with accuracy and efficiency in applicable software applications.

  • Contribute to knowledge base development, technical documentation, training materials, and troubleshooting guides.

  • Plan and prioritize schedule customer visits and activities to do in each account.

  • Coordinate order; delivery and billing of products and/or services in assigned accounts. Monitor inventory and replenish accordingly

  • Support the sales team with monitoring and implementation of Service Contract Sales at assigned accounts.

  • Partner with Sales Executives to develop account-specific strategy and execution throughout commercial cycle and participate in customer business reviews.

  • Understand competitive landscape of assigned accounts or territory and leverage it to maximize business opportunities.

  • Develop/preserve strong relationships to gain meaningful insights that will allow for value expansion opportunities.

  • Prepare, schedule, and execute training events with customers to improve customer self-sufficiency by developing the customer's ability to troubleshoot/repair hardware/software and increase knowledge of component replacement. Ensure all support activities align with FDA, ISO, and applicable regulatory and quality system requirements.

  • Maintain strict adherence to documentation, escalation, and complaint-handling procedures for medical devices.

  • Identify and escalate potential safety, compliance, or adverse event concerns in accordance with company policy.

  • May require occasional participation in after-hours or on-call support rotations.

Qualifications:
Associates Degree (± 13 years) an equivalent combination of education and work experience Minimum 2 years relevant experience with instrumentation utilized in a Cath Lab.
Minimum 2 years experience interfacing with customers.
Capital equipment-engineering (preferred).
Imaging/OCT (preferred).
Mechanically inclined (preferred).
Hospital/medical specific equipment (preferred).
X-ray (preferred)
Apply Now
Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews.
The base pay for this position is
$27.85 - $55.65/hour
In specific locations, the pay range may vary from the range posted.
JOB FAMILY:
Field Services
DIVISION:
AVD Vascular
LOCATION:
United States > Minnesota > St. Paul : 1225 Old Highway 8 NW
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
Yes, 5 % of the Time
MEDICAL SURVEILLANCE:
Not Applicable
SIGNIFICANT WORK ACTIVITIES:
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)
Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.
EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf
EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

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