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Technical Support Associate Jobs in Mankato, MN (NOW HIRING)

mlp

Design Engineer

Mankato, MN · On-site

$80K - $87K/yr

You will also provide crucial technical support to customers, ensuring efficient and manufacturable ... Associate's Degree in Engineering or a related field. A Bachelor's degree in Engineering or related ...

mlp

Design Engineer

Mankato, MN · On-site

$80K - $87K/yr

You will also provide crucial technical support to customers, ensuring efficient and manufacturable ... Associate's Degree in Engineering or a related field. A Bachelor's degree in Engineering or related ...

mlp

Design Engineer

Mankato, MN · On-site

$80K - $87K/yr

You will also provide crucial technical support to customers, ensuring efficient and manufacturable ... Associate's Degree in Engineering or a related field. A Bachelor's degree in Engineering or related ...

MacLean Power Systems

Design Engineer

Mankato, MN · On-site

$80K - $87K/yr

You will also provide crucial technical support to customers, ensuring efficient and manufacturable ... Associate's Degree in Engineering or a related field. A Bachelor's degree in Engineering or related ...

Global Recruiters of Medina

Food Scientist

Mankato, MN · On-site

$75K/yr

Our associates are not afraid to speak up! Our long-term success is attributed to our talented ... technical support as needed.Direct and conduct research studies on products, procedures and ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Mankato, MN

Technical Support Associate information

See Mankato, MN salary details

$10

$23

$55

How much do technical support associate jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for technical support associate in Mankato, MN is $23.93, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $25.62 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Mankato, MN?

The most popular types of Technical Support jobs in Mankato, MN are:

What are popular job titles related to Technical Support Associate jobs in Mankato, MN?

For Technical Support Associate jobs in Mankato, MN, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Mankato, MN look for?

The top searched job categories for Technical Support Associate jobs in Mankato, MN are:

What cities near Mankato, MN are hiring for Technical Support Associate jobs?

Cities near Mankato, MN with the most Technical Support Associate job openings:

Technical Support Associate jobs near you

Counter Sales Associate - Plumbing, HVAC, and Electrical

Dakota Supply Group

Mankato, MN • On-site

$18.22 - $30.34/hr

Full-time

Re-posted 16 days ago

Key responsibilities

  • Assist customers at the City Desk with order placement and fulfillment.

  • Restock the counter area, monitor product inventory, and maintain a clean display.

  • Generate customer quotations, provide troubleshooting and technical support, and work with team members to resolve customer service issues.

Job description

*Factors that may be used to determine your actual salary include your job specific skills, education, training, job location, number of years of experience related to this role and comparison to other employees already in this role.

DSG is seeking a blended Plumbing, HVAC, and Electrical Counter Sales Associate in our Mankato, MN location. In this full time, hourly position, work is typically performed between the hours of 7am and 4pm, Monday through Friday, but may vary on occasion according to business needs. As a Counter Sales Associate, you will assist customers at the City Desk with order placement and fulfillment, as well as assisting in all aspects of warehouse duties as needed.

At DSG, we are dedicated to building futures one job at a time. Starting with yours. As an ESOP, we are a community of peers, first and foremost. And we focus on cultivating an environment of respect, teamwork and growth. Where your career path is rich with possibilities. Where every success is shared. And where every challenge is overcome together. For more than a century, we’ve delivered more than supplies, we’ve offered true partnership and valuable solutions. By continuing to empower the future of our vendors and customers, we will empower a future of ongoing success for all of us.

A Typical Day in the Life of a blended Plumbing, HVAC, and Electrical Counter Sales Associate:

  • Serve as the primary facilitator for customer orders made at the City Desk
  • Assist customers in a professional manner with product inquiries
  • Write (and occasionally fill) orders accurately and in a timely manner
  • Generate customer quotations and follow up as necessary
  • Provide trouble-shooting and technical support
  • Work with other sales team members to resolve customer service issues
  • Restock the counter area according to product brand and location
  • Monitor product inventory and cull damaged product 
  • Maintain a clean and appealing counter display area
  • Identify and encourage the sale of additional products as applicable
  • Perform other duties as assigned

A Successful blended Plumbing, HVAC, and Electrical Counter Sales Associate Typically Has: 

  • Product and technical knowledge normally acquired in two or more years of college or technical school OR 3-5 years field experience in the residential/commercial applications of Plumbing, HVAC, and Electrical Counter Sales Associate products.
  • Excellent relationship building skills.
  • Outstanding interpersonal, customer service and communication skills across a variety of settings (in-person, phone, and email).
  • Strong attention to detail, paired with the ability to multi-task.
  • A knack for active listening to determine customer needs.
  • Superior problem solving, project management, and analytical skills.
  • A high proficiency with computers – experience in Eclipse or other ERP systems preferred.