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Technical Support Jobs in Minnesota (NOW HIRING)

Mercyagedcare

Technical Support Officer

Anoka, MN

As a Technical Support Officer, you'll use your strong communication, troubleshooting and customer service skills to help achieve even more for all who need us. The Technical Support Officer plays an ...

Caresoft Inc.

Technical Support / Technician

Eagan, MN · On-site

$30 - $35/hr

Technical Support / Technician Location: Eagan, Minnesota 55121 Duration: 3 months Duties: Assist with all data center consolidation tasks, including but not limited to cable management, hardware ...

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Technical Support information

See Minnesota salary details

$14

$25

$43

How much do technical support jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for technical support in Minnesota is $25.51, according to ZipRecruiter salary data. Most workers in this role earn between $18.85 and $27.79 per hour, depending on experience, location, and employer.

What is a technical support?

Technical Support professionals are specialists who assist users in resolving technical issues related to products or services, such as computers, software, or electronics. They diagnose problems, provide step-by-step solutions, and may escalate complex issues to higher-level technicians. Technical Support can be provided via phone, email, chat, or in person. Their goal is to ensure that customers can use their technology effectively and with minimal disruption.

What are the key skills and qualifications needed to thrive as a technical support?

To thrive as a Technical Support specialist, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by relevant certifications like CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with ticketing systems (such as Zendesk or ServiceNow), remote desktop tools, and various operating systems is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are essential for providing timely solutions, ensuring user satisfaction, and maintaining efficient IT operations.

What are some common challenges faced in a technical support role and how can I prepare for them?

Technical Support professionals often encounter challenges such as troubleshooting complex issues, managing high volumes of support requests, and communicating technical information to users with varying levels of expertise. To prepare, it's important to develop strong problem-solving skills, patience, and effective communication abilities. Familiarizing yourself with the company’s products and typical customer issues can also help you respond more efficiently and confidently. Continuous learning and teamwork are key, as support specialists frequently collaborate with engineering and product teams to resolve advanced problems.

What is the difference between Technical Support vs Customer Service Representative?

AspectTechnical SupportCustomer Service Representative
Required CredentialsTechnical certifications, IT knowledgeCommunication skills, customer service training
Work EnvironmentIT departments, call centers, remote supportCall centers, retail, online support
Employer & Industry UsageTech companies, software firms, hardware providersRetail, telecom, service industries
Common Search & Comparison IntentTechnical skills, troubleshooting, IT supportCustomer interaction, service quality

While both roles involve assisting customers, Technical Support focuses on troubleshooting technical issues and providing IT-related solutions, often requiring technical certifications. Customer Service Representatives handle general inquiries, product information, and customer satisfaction, emphasizing communication skills. Understanding these differences helps job seekers find the right role aligned with their skills and career goals.

More about Technical Support jobs

What are the most commonly searched types of Technical Support jobs in Minnesota?

The most popular types of Technical Support jobs in Minnesota are:

What are popular job titles related to Technical Support jobs in Minnesota?

For Technical Support jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Technical Support jobs in Minnesota look for?

The top searched job categories for Technical Support jobs in Minnesota are:

What cities in Minnesota are hiring for Technical Support jobs?

Cities in Minnesota with the most Technical Support job openings:

Technical Support jobs near you
Infographic showing various Technical Support job openings in Minnesota as of August 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 100% In-person job distribution, with an average salary of $53,064 per year, or $25.5 per hour.

Technical Support Specialist

BBQ Holdings

Minnetonka, MN • On-site

Full-time

Posted 16 days ago

Job description

Job Outline
Reporting to the Technical Support Manager, the successful candidate will work as a Technical Support Specialist within the MTY IT Department. This entails the effective administration, maintenance, and support of MTY end-user hardware, software, and associated peripherals, in a timely and professional manner and in accordance with established service levels. The selected candidate may also be assigned to support other IT teams according to need.
Key Responsibilities
Support the day-to-day technology needs of MTY Group employees as a member of the Help Desk team, including maintenance and support of end-user hardware, software, mobile devices, and associated peripherals.
 Use the ticketing system to ensure that requests, changes, and incidents are handled according to agreed-upon procedures.
Ensure printers are properly maintained and that supplies are in stock.
 Support facilities and security devices such as badge readers, cameras.
Ensure hardware and software remains current and up to date with security patches.
 Under the direction of senior members of the team, contribute to the management of critical office systems, servers, and services such as Microsoft 365, Active Directory, DNS, DHCP, VPN, Anti Virus, etc.
Interact with MTY Group Help Desk teams in other locations to support the continued integration of key systems.
 Follow existing policies and procedures, and help define, document, and implement new ones.
Ensure inventory kept up to date for assets falling under the Help Desk team's areas of responsibility.
 Work with vendor support teams to resolve issues related to the devices and software managed by the Help Desk team.
Create and maintain support documentation, how-to guides and any other documentation that will help foster self-service support to the extent possible.
 Managing assigned projects and reporting on project completion
Proactively manage personal development, to increase performance levels and provide opportunities for career development.
 Other duties as assigned.
Required Technical Skills
Minimum 5 years working in a technical capacity supporting users and/or projects
 Expert knowledge of Microsoft Windows desktop operating systems
Extensive experience with laptop, desktop, and mobile device hardware from various vendors
 Knowledge of disk-imaging technologies used for laptop and desktop rollouts and refreshes
Basic understanding of Active Directory and Microsoft DNS, DHCP and other related services
 Experience with helpdesk ticketing systems (SolarWinds WHD, Service Now, Cherwell, etc.)
Ability to produce documentation related to implementation, testing and self-help guides
 Experience managing and troubleshooting Microsoft Office
Experience with patch management tools (Manage Engine, Microsoft WSUS, Shavlik, BigFix, etc.)
 Experience with managing and configuring Microsoft InTune
Knowledge of asset tracking and tagging hardware
Experience managing Anti-Virus server and client software
Knowledge of MacOS and iOS operating systems
 Experience managing and deploying Apple devices
Nice-to-Have Technical Skills
Experience with application deployment tools (JAMF Pro, Manage Engine, Marimba, SCCM, etc.)
 Understanding of networking concepts and technologies (Cisco)
Required 'Soft' Skills
Professional, friendly, and approachable demeanour
 Demonstrated ability to troubleshoot complex technical problems
Strong verbal and written communication skills in English
For roles based in Quebec or New Brunswick, strong verbal, and written communication skills in French
Ability to work as part of a team, to both provide and ask for assistance when needed
 Keen interest in technology, the IT industry, and related new developments and current events
Interest in maintaining and improving skill sets, training, and continued personal development
Working Environment and Hours:
Normally working a standard work week (Monday to Friday, 8:30am to 5:30pm) in the MTY office you are hired to cover, with additional hours as required. Flexibility is essential as out-of-business-hours work, and weekend work is sometimes required on an ad-hoc basis.
BBQ Holdings logo

About BBQ Holdings

Sourced by ZipRecruiter

BBQ Holdings is a reputable company primarily operating in the food industry, headquartered in Hopkins, MN, US. The company is committed to providing mouth-watering barbecue offerings that enchant every taste bud. BBQ Holdings focuses majorly on owning, operating, and franchising barbecue restaurants in the US under several brands. The company was initially founded under the name Famous Dave's, a beloved barbeque restaurant, and later broadened its portfolio to include more brands, thus adopting the name BBQ Holdings to reflect its diversity. Every restaurant under BBQ Holdings has a mission to provide guests with genuine, hickory-smoked, and off-the-grill barbecue favorites served in a warm and friendly atmosphere.

Industry

Restaurants

Company size

1,001 - 5,000 Employees

Headquarters location

Minnetonka, MN, US

Year founded

2019

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