Job Summary:
Lyra Technology Group is a private equity-backed holding company that invests in and operates industry leading technology service businesses. The Tier II Support Engineer will work as part of an IT team to diagnose and troubleshoot technical issues, maintain computer systems, and provide remote and on-site support.
Responsibilities:
โข Diagnose and troubleshoot technical issues
โข Maintain computer systems
โข Provide remote and onsite support
โข Maintain documentation of processes, issues, and solutions
Qualifications:
Required:
โข Proven experience working as a Tier 2 IT engineer for at least 3 years
โข Excellent customer service and communication skills
โข Excellent problem-solving and analytical skills
โข Ability to explain technical solutions in a clear and understandable manner
โข Experience in 365 administration
โข Networking experience
โข Experience trouble shooting printers
โข Experience with Azure
Preferred:
โข A degree in Information Technology is a plus
โข MS - 102 certification is a plus
โข MD - 102 certification is a plus
Company:
Lyra Technology Group is a technology service businesses that operates by exceptional management teams. It is a sub-organization of Evergreen Services Group. Founded in 2017, the company is headquartered in Chicago, USA, with a team of 1001-5000 employees. The company is currently Late Stage.