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Tier 2 Technical Support Jobs in Utah (NOW HIRING)

LVT

Technical Support Engineer III

American Fork, UT · On-site

You'll set the technical bar for the support team: coaching tier I and tier II support agents through hard tickets, turning recurring failures into permanent fixes with Engineering, and owning the ...

LVT

Technical Support Engineer III

American Fork, UT

You'll set the technical bar for the support team: coaching tier I and tier II support agents through hard tickets, turning recurring failures into permanent fixes with Engineering, and owning the ...

LVT

Technical Support Engineer III

American Fork, UT · On-site

You'll set the technical bar for the support team: coaching tier I and tier II support agents through hard tickets, turning recurring failures into permanent fixes with Engineering, and owning the ...

Tech Legion

IT Support Specialist Level 2

Orem, UT · On-site

IT Support Specialist II Reports to: Service Desk Supervisor Work Arrangement: Primarily on-site ... Tier 2 technicians are expected to work independently, make sound technical judgments, and ...

Tech Legion

IT Support Specialist Level 2

Orem, UT · On-site

IT Support Specialist II Reports to: Service Desk Supervisor Work Arrangement: Primarily on-site ... Tier 2 technicians are expected to work independently, make sound technical judgments, and ...

Protek Support

Be Seen First

Tier 2 Service Desk Engineer

Sandy, UT · On-site

$47K - $68K/yr

We're looking for an experienced Tier 2 Service Desk Engineer who enjoys solving technical ... Professional training and certification support * Collaborative team culture * Diverse technical ...

Brady

Technical Support Manager

Salt Lake City, UT

... tier-one support and printer repair technicians. Beyond people leadership, this role is heavily ... Directly manage a team of Technical Support Representatives while mentoring and guiding a Support ...

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Tier 2 Technical Support information

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$13

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How much do tier 2 technical support jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for tier 2 technical support in Utah is $23.71, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $25.82 per hour, depending on experience, location, and employer.

What is a Tier 2 Technical Support specialist?

Tier 2 Technical Support specialists are IT professionals who handle more complex technical issues that cannot be resolved by Tier 1 support staff. They have deeper technical knowledge and expertise, allowing them to diagnose and troubleshoot advanced problems with software, hardware, and network systems. Tier 2 specialists often work closely with engineers or product developers to resolve issues and may escalate the most challenging problems to Tier 3 support. They also document solutions and may assist in training Tier 1 agents.

What are the key skills and qualifications needed to thrive as a Tier 2 Technical Support specialist?

To thrive as a Tier 2 Technical Support specialist, you need advanced troubleshooting skills, in-depth knowledge of operating systems and networks, and experience with help desk ticketing systems, usually supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified. Familiarity with remote desktop tools, diagnostic utilities, and enterprise support platforms such as ServiceNow or Zendesk is typically required. Strong communication, patience, and analytical thinking help you resolve complex issues and provide excellent customer service. These skills ensure timely and effective problem resolution, contributing to customer satisfaction and operational efficiency.

How does a Tier 2 Technical Support specialist typically interact with other support tiers and engineering teams?

Tier 2 Technical Support professionals act as a crucial bridge between frontline support (Tier 1) and more specialized teams like Tier 3 or engineering. They handle escalated issues that require deeper troubleshooting and often collaborate with engineering to resolve complex or persistent problems. Effective communication and documentation skills are essential, as Tier 2 must clearly relay technical details and solutions both upstream to engineers and downstream to Tier 1 or directly to customers. This collaboration helps ensure prompt resolution and continuous improvement of products and services.

What is the difference between Tier 2 Technical Support vs Tier 1 Technical Support?

AspectTier 2 Technical SupportTier 1 Technical Support
CredentialsBasic certifications (e.g., CompTIA A+), technical knowledgeBasic customer service skills, troubleshooting basics
Work EnvironmentMore technical, problem-solving focused, often in a helpdesk or support centerFrontline customer interaction, initial troubleshooting
ResponsibilitiesHandling complex issues, escalations, detailed diagnosticsResponding to common questions, initial issue assessment

In summary, Tier 2 Technical Support handles more complex technical issues requiring deeper knowledge, while Tier 1 focuses on basic customer support and initial troubleshooting. Both roles are essential in a support hierarchy, with Tier 2 providing advanced assistance beyond Tier 1's scope.

What is Tier 2 Technical Support level 2?

Tier 2 Technical Support is a mid-level support role responsible for resolving more complex technical issues that Tier 1 cannot handle. It often involves deeper troubleshooting, knowledge of specific products or systems, and may require specialized skills or certifications. Support staff in this level typically work closely with Tier 1 and escalate issues when necessary.

What is considered Tier 2 technical support?

Tier 2 technical support is a level of customer service where technicians handle more complex issues that cannot be resolved by Tier 1 support. They often have specialized knowledge, access to advanced tools, and may troubleshoot hardware, software, or network problems that require deeper technical skills.

What are popular job titles related to Tier 2 Technical Support jobs in Utah?

For Tier 2 Technical Support jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Tier 2 Technical Support jobs in Utah look for?

The top searched job categories for Tier 2 Technical Support jobs in Utah are:

What cities in Utah are hiring for Tier 2 Technical Support jobs?

Cities in Utah with the most Tier 2 Technical Support job openings:

Tier 2 Technical Support jobs near you
Infographic showing various Tier 2 Technical Support job openings in Utah as of August 2026, with employment types broken down into 80% Full Time, and 20% Contract. Highlights an 87% In-person, and 13% Remote job distribution, with an average salary of $49,323 per year, or $23.7 per hour.

Technical Support Engineer

Campbell Scientific, Inc.

Logan, UT • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

New

Job description

Technical Support Engineer
Client Services, Technical Support
1 regular full-time position, located in Logan, UT
Closing Date: End of Day, September 7, 2026
Our operations and client services departments are key to the success of our business, and the success of our customers. These departments work together to ensure our customers receive high quality products and customer service. Our teams focus on building, testing, and repairing products, building and integrating larger scale solutions, and providing both on-site and remote technical support to our customers. We are looking for a Technical Support Engineer to join us in our pursuit to provide our customers with the highest quality products and world-class support.
We Are Campbell Scientific
We work to make a difference and help those working to advance science and technology for the benefit of humankind. Through our advanced measurement systems, our goal is to provide key insights to people using science and technology to solve massive global challenges including severe weather, climate change, limited natural resources, sustainable food production, energy production and distribution, and infrastructure safety.
What’s in it For You?
  • A premium benefits package. We have competitive Paid Time Off; Medical, Dental, Vision, and Hearing Insurance with no premiums based on Full Time 40-hour weeks; Long-Term and Short-Term Disability; AD amp;D; 401(k) and a Profit-Sharing Plan; and Gym Memberships.
  • Industry competitive salaries.
  • A great work culture where we work hard and make the time to enjoy both our work and the people around us.
  • Challenging and engaging work that makes a difference on a global scale.
What You’ll Work On
As a Technical Support Engineer, you will be part of a team assisting scientists and researchers across the globe who use Campbell Scientific’s measurement amp; control instrumentation. Your day-to-day interactions with our clients will include phone calls, emails, and video calls. You will be responsible for independently solving tier 1 and tier 2 technical support cases. Your skills in asking the right questions to determine the nature of the problem, coupled with the ability to solve complex instrumentation and telecommunications problems will be critical to your success in this position. If you have a passion for science and a desire to help others who share that passion, seek continual learning, and enjoy a challenging and fast-paced environment, you will find this position personally rewarding and fulfilling.
You’ll Support Your Team by Performing the Following Key Tasks
  • Create and maintain a strong culture in accordance with Campbell Scientific’s core ARCTIC values -- Accountable, Respectful, Client-Centric, Team-Oriented, Innovative, Continually Improving.
  • Provide customer technical support via phone, web, and email.
  • Enter support cases into Customer Relationship Management CRM system.
  • Troubleshoot product and equipment via multi-meter, oscilloscope, computer transparent mode, watching and evaluating data packets, etc.
  • Program dataloggers for measurement, control, and communication.
  • Coordinate with equipment calibration and repair services.
  • Test application specific products.
  • Become a subject matter expert on the operation of market-specific measurement systems.
  • Share specialized information with other employees.
  • Collaborate with systems implementation and manufacturing teams on system configurations.
  • Assist with in-person and remote customer training.
  • Provide on-call technical support outside of normal business hours, as required. Pay differential.
What We're Looking For
  • At least one of the following:
    • ​Minimum 2 years in a CS technical support role.
    • BS degree in science or engineering.
  • 3-5 years supporting scientific instrumentation.
  • Experience providing customer support for a technical product (software and/or hardware).
  • Someone who can read and understand technical manuals for scientific equipment.
  • Proficiency with computers and associated office-specific software including word processing, spreadsheets, presentations, email, and the Internet.
  • Excellent written and oral communication and presentation skills in the English language.
  • Problem solving and customer service skills.
  • Knowledge, application, and use of sensors and related technical products used for measuring environmental phenomena including temperature, wind speed, wind direction, barometric pressure, solar radiation, soil volumetric water content, water level, precipitation, etc.
  • Familiarity with different sensor output types, including voltage, bridge (resistor) type, current, RS-232 serial, SDI-12, and pulse, preferred.
  • Familiarity with the CRBasic programming language, preferred.
  • Ability to read and interpret data (in different formats such as binary and hexadecimal) on different computer communication ports (com ports, IP Ports, etc.), preferred.
  • Basic understanding of telecommunications equipment preferred.
  • Enough knowledge of electronics and electrical systems to help customers understand electronic measurement principles to make reliable measurements and to find and resolve measurement related issues, preferred.
  • One or more years’ experience using and supporting measurement systems and environmental related sensors, preferred.
  • An interest in the natural processes of the environment, preferred.
Work Environment
This is an office environment where 90% or more of the time will be spent on a personal computer assisting customers via multiple communication systems including email and telephone. Periodic travel may be required.
Physical Requirements
Sitting for extended periods. Standing, bending, and twisting consistent with normal business operations in an office setting. Use of desktop PC for extended periods during a standard workday.
Want to know more about Campbell Scientific, the culture, and more? Use the following YouTube link: https://www.youtube.com/watch?v=1hiH_2Mrkmo
Want to see what other opportunities there are to join our team? Visit CampbellSci.com/open-positions
The above statements describe the general nature and level of work being performed in this job function. This is not intended to be an exhaustive list of all duties and indeed additional responsibilities may be assigned.
Campbell Scientific is an EQUAL OPPORTUNITY EMPLOYER.

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