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Desktop It Support Jobs in Utah (NOW HIRING)

American Cruise Lines

IT Support Tech

Sandy, UT · On-site

$60K - $65K/yr

IT Support Tech American Cruise Lines, the largest cruise line in the United States, is looking to ... Experience with Windows Desktop and Server operating systems. * Active Directory: Add/Remove ...

American Cruise Lines

IT Support Tech

Farmington, UT · On-site

$20.50 - $28/hr

IT Support Tech American Cruise Lines, the largest cruise line in the United States, is looking to ... Experience with Windows Desktop and Server operating systems. * Active Directory: Add/Remove ...

American Cruise Lines

IT Support Tech

Sandy, UT · On-site

$20.50 - $28/hr

IT Support Tech American Cruise Lines, the largest cruise line in the United States, is looking to ... Experience with Windows Desktop and Server operating systems. * Active Directory: Add/Remove ...

Lease End

IT Support Engineer

Lehi, UT · On-site

Were looking for an IT support engineer with a few years experience to help our teams across a variety of tech support needs related to desktops/laptops, phone systems, a/v systems, printers, faxes ...

Lease End

IT Support Engineer

Lehi, UT

And if that resonates with you, we'd love for you to apply! We're looking for an IT support ... Support both Apple (primarily) and Windows desktops/laptops. * Configure & support issues with ...

Lease End

IT Support Engineer

Lehi, UT · On-site

And if that resonates with you, we'd love for you to apply! We're looking for an IT support ... Support both Apple (primarily) and Windows desktops/laptops. * Configure & support issues with ...

Lease End

IT Support Engineer

Lehi, UT · On-site

And if that resonates with you, we'd love for you to apply! We're looking for an IT support ... Support both Apple (primarily) and Windows desktops/laptops. * Configure & support issues with ...

L3HHCM20

IT Support Technician

Salt Lake City, UT

$68K - $127K/yr

Handle escalated IT issues from Level 1 support, performing in-depth troubleshooting for desktops ... wide IT projects. * Ensure adherence to IT governance, cybersecurity best practices, data ...

ServiceSource (Virginia)

IT Support

Clearfield, UT · On-site

Set up new desktops, laptops, tablets, and smartphones; troubleshoot, repair, and upgrade existing ... Provide on-going support to computer users, both on-site and off-site, and respond to software ...

RELQ TECHNOLOGIES LLC

UT · On-site

IT Support Administrator Mode of Job: 5 Day Onsite Location: Draper UTAH Country: United States ... Desktop Central (Manage Engine) or Microsoft Intune ● Experience with a wide range of SaaS ...

ServiceSource

IT Support

Clearfield, UT · On-site

Set up new desktops, laptops, tablets, and smartphones; troubleshoot, repair, and upgrade existing ... Provide on-going support to computer users, both on-site and off-site, and respond to software ...

Amicis Global

IT Support

South Jordan, UT · On-site

$24 - $26/hr

Title: IT Customer Support Location: South Jordan, UT, 84095 Duration: 12+ Months Pay: $25/hr on W2 Executive Summary: The IT Service Desk Agent is the first point of contact for end users seeking ...

Amicis Global

IT Support

South Jordan, UT · On-site

$20.50 - $28.25/hr

The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment. * This role is responsible for ...

Amicis Global

IT Support

South Jordan, UT · On-site

$20.50 - $28.25/hr

Title: IT Customer Support Location: South Jordan, UT Duration: 6-12 Months The Service Desk Agent is the first point of contact for users who call our IT Service Desk. While providing the highest ...

Vareximaging

Desktop Support

Salt Lake City, UT · On-site

$19.50 - $25/hr

SummaryThe Desktop Support provides desktop support services for end users across the organization ... Understanding of IT support practices including incident management, request fulfillment ...

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Desktop It Support information

What is desktop IT support?

Desktop IT Support professionals are responsible for assisting users with issues related to computer hardware, software, and network connectivity on desktop systems. They diagnose and resolve technical problems, install and configure new equipment, and provide guidance on using various applications. Their goal is to ensure that employees can work efficiently by minimizing downtime and addressing IT-related concerns promptly. Desktop IT Support staff often work both remotely and on-site to maintain and improve the overall IT environment within an organization.

What are the key skills and qualifications needed to thrive as a desktop IT support specialist?

To thrive as a Desktop IT Support specialist, you need strong troubleshooting skills, knowledge of operating systems (Windows and macOS), and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote support tools, and basic networking concepts is also important. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage technical issues under pressure. These skills are crucial for ensuring minimal downtime, efficient issue resolution, and a positive user experience in any organization.

What is the difference between Desktop IT Support vs Help Desk Technician?

AspectDesktop IT SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, troubleshooting hardware/software issuesRemote or on-site, customer support
Employer & Industry UsageIT departments, corporate, small businessesIT support centers, service providers
Common Search & ComparisonYesYes

Desktop IT Support and Help Desk Technician roles often overlap, but Desktop IT Support typically involves hands-on hardware and software troubleshooting on-site, while Help Desk Technicians may handle remote support and customer inquiries. Both roles require similar certifications and are essential in IT support environments, but their focus and work settings differ slightly.

What are some common challenges faced by desktop IT support professionals, and how can they be overcome?

Desktop IT Support professionals often encounter challenges such as managing high volumes of support tickets, troubleshooting diverse hardware and software issues, and communicating technical solutions to non-technical users. To overcome these, it's important to develop strong organizational skills, keep up-to-date with the latest technologies, and practice clear, patient communication. Building strong relationships with team members and end users also helps in creating a supportive environment where problems can be resolved more efficiently.
What are popular job titles related to Desktop It Support jobs in Utah? For Desktop It Support jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Desktop It Support jobs in Utah look for? The top searched job categories for Desktop It Support jobs in Utah are:
What cities in Utah are hiring for Desktop It Support jobs? Cities in Utah with the most Desktop It Support job openings:
Desktop It Support jobs near you
Infographic showing various Desktop It Support job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 57% Full Time, 28% Part Time, and 14% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

IT Support Tech

American Cruise Lines

Sandy, UT • On-site

$60K - $65K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 14 days ago

Job description

IT Support Tech

American Cruise Lines, the largest cruise line in the United States, is looking to add an IT Support Tech to our team in our Sandy, UT office. Our IT team supports our shipboard staff and corporate offices located in Connecticut and Utah. The IT Support Tech will provide daily technical support to shipboard and corporate staff by troubleshooting hardware, software, and network issues. This role includes setting up and maintaining equipment, responding to help desk requests, and assisting with system updates to ensure reliable operations across all locations.

At American Cruise Lines, we are driven by our values—Optimism, Commitment, Patriotism, and Merit. These values shape our culture, our service, and our people, guiding us as we work together to Share America’s Story on the Finest American Ships.

Responsibilities

  • Provide technical support for staff.
  • Administration of Windows Active Directory on prem and Azure AD.
  • Microsoft Exchange user administration.
  • Installation, updates and troubleshooting of software on Windows-based computers.
  • General technical support.
  • Inventory and records maintenance.
  • Technical support via Helpdesk ticketing system.
  • Strong customer service orientation and ability to interact well with diverse end-users and technical staff are required.
  • Individual must be detail-oriented and be able to independently resolve technology problems for staff.
  • Monitoring the availability of the IT environment.
  • Work with groups within IT Infrastructure resolving problems.
  • Maintain company security utilizing security best practices.
  • Maintain PCI compliance.
  • Help provide “rotational, on-call” support for emergencies on the weekends.

Qualifications:

  • Knowledge of Windows operating systems, computer and peripheral hardware and software.
  • Knowledge in help desk software methodology.
  • Experience with Windows Desktop and Server operating systems.
  • Active Directory: Add/Remove/Changes.
  • Experience with Mobile OS’s.
  • Competent in remediation of Anti-virus incidents.
  • Expertise in explaining technical issues and give instructions to troubleshoot system related issues.
  • Updated with current industry trends and efficiency in working with them.
  • Should possess good verbal as well as written communication skills, and should be able to provide guidance both verbally and electronically.
  • Ability to work in a complex and mixed team environment.
  • Ability to handle multiple tasks, set priorities, schedule, and meet deadlines.
  • VMware and Linux a plus.
  • RingCentral a plus.
  • Networking/routing/vLANs a plus.
  • PowerShell a plus.
  • SonicWALL a plus.
  • SAN (Unity/Storage Center/Equalogic).

​

Hours:

  • 11:00 AM – 7:30 PM MST. Must be available to work this shift.

Why Join American Cruise Lines?
At American Cruise Lines, our people are the driving force behind our success. As the nation’s leader in U.S. river cruising, we’re experiencing rapid growth — and we're investing in top talent to grow with us. When you join our team, you’ll find a dynamic work environment that values innovation, collaboration, and excellence, with real opportunities to build your career and make an impact.

Company Description

American Cruise Lines is the largest river and small-ship cruise line in the United States, offering more than 50 itineraries across the country’s most scenic waterways and coastal destinations. From Alaska and New England to the Great Lakes and the Mississippi River, we provide personalized guest experiences aboard the finest ships in America, guided by our mission to share America’s story through exceptional travel.

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