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Remote Desktop Support Manager Jobs in Utah (NOW HIRING)

AmazingCo

Remote Support Specialist

Logan, UT · Remote

$28 - $38/hr

The Remote Support Services Specialist is the first point of contact for Customers, prospective ... Data entry, records management and administrative support. * Report and record keeping for support ...

AmazingCo

Remote Support Specialist

Logan, UT · Remote

The Remote Support Services Specialist is the first point of contact for Customers, prospective ... Data entry, records management and administrative support. * Report and record keeping for support ...

AmazingCo

Remote Support Specialist

Logan, UT · On-site +1

$28 - $38/hr

The Remote Support Services Specialist is the first point of contact for Customers, prospective ... Data entry, records management and administrative support. * Report and record keeping for support ...

HMG Careers

Remote Sales Specialist

Logan, UT · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Remote Insurance Agent

Salt Lake City, UT · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Remote Sales Specialist

Salt Lake City, UT · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Remote Sales Executive

Salt Lake City, UT · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Remote Sales Agent

Salt Lake City, UT · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Remote Sales Agent

West Valley City, UT · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Sales Executive - Remote

Salt Lake City, UT · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Remote Sales Specialist

West Valley City, UT · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Remote Sales Executive

West Valley City, UT · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Remote Account Executive

Salt Lake City, UT · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Remote Sales Specialist

Cedar City, UT · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

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All JobsDesktop Support JobsRemote Desktop Support Manager JobsRemote Desktop Support Manager Jobs in Utah

Remote Desktop Support Manager information

What is the difference between Remote Desktop Support Manager vs Remote Desktop Support Technician?

AspectRemote Desktop Support ManagerRemote Desktop Support Technician
CertificationsCompTIA A+, HDI Support Center Analyst, ITILCompTIA A+, Microsoft Certified: Modern Desktop Administrator
Work EnvironmentSupervises support teams, manages workflows, oversees support operationsProvides technical support, troubleshoots remote desktop issues, assists end-users
Industry UsageIT support departments, managed service providersIT help desks, technical support centers

The Remote Desktop Support Manager oversees support teams and manages remote desktop support operations, requiring leadership skills and certifications. In contrast, the Remote Desktop Support Technician focuses on providing direct technical assistance to users. Both roles are essential in IT support environments, but they differ mainly in responsibilities and scope.

What are some common challenges faced by Remote Desktop Support Managers and how can they be addressed?

Remote Desktop Support Managers often encounter challenges such as coordinating a geographically dispersed team, ensuring consistent service quality, and managing complex technical issues remotely. To address these, it is important to establish clear communication channels, utilize centralized ticketing systems, and provide regular training for the support staff. Additionally, fostering a collaborative culture and leveraging remote monitoring tools can help maintain productivity and quickly resolve user issues.

What are the key skills and qualifications needed to thrive as a Remote Desktop Support Manager, and why are they important?

To thrive as a Remote Desktop Support Manager, you need expertise in IT support, troubleshooting, and remote desktop administration, often backed by a degree in computer science or related certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote management tools (such as TeamViewer, Remote Desktop Services, or Citrix), ticketing systems, and security protocols is typically required. Strong leadership, communication, and problem-solving skills help you effectively guide teams and resolve client issues. These skills and qualities are crucial for ensuring efficient remote support operations, high user satisfaction, and secure IT environments.

What does a Remote Desktop Support Manager do?

A Remote Desktop Support Manager oversees a team responsible for providing technical assistance to users remotely, primarily through remote desktop tools. Their duties include managing support staff, ensuring timely resolution of IT issues, maintaining service quality, and implementing best practices for remote troubleshooting. They also collaborate with other IT departments to streamline processes and may be involved in training and development of support personnel. The goal is to ensure users can access help quickly and efficiently, minimizing downtime and technical disruptions.
What are popular job titles related to Remote Desktop Support Manager jobs in Utah? For Remote Desktop Support Manager jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Remote Desktop Support Manager jobs in Utah look for? The top searched job categories for Remote Desktop Support Manager jobs in Utah are:
What cities in Utah are hiring for Remote Desktop Support Manager jobs? Cities in Utah with the most Remote Desktop Support Manager job openings:
Remote Desktop Support Manager jobs near you

Microsoft 365 and Support Services Engineer

Digital Forge Cyber Assurance Group

Lehi, UT • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 15 days ago

Job description

Company Description
Digital Forge has been a forward-thinking market leader in Cybersecurity, Compliance, Risk Management, and Incident Response since 1996. Clients choose Digital Forge because of our world-class team of business and cybersecurity professionals, who continually advance themselves in their respective disciplines through continued education and in-the-field experience. The core of our success is a direct result of our people, processes, and technology. Our team of professionals bring countless years of experience, discipline, and skills that directly impact the success of our company and our clients.
We partner with our clients, working in union towards a common purpose and assuming complete accountability throughout our engagements. We deliver on our assurances, remaining engaged throughout the lifecycle to ensure continuity of experience. Our methodologies have been built through years of experience developing and architect business and information systems. Our approach incorporates a clear understanding of the client's desired objectives and analysis from various perspectives to ensure we deliver on expectations. We have proven best practices designed to improve performance, simplify regulatory compliance, and deliver measurable results to our clients.
At Digital Forge we drive proper adoption and utilization of technology that are foundations for success with our clients. We continuously innovate to shape the most fluid practices and methodologies in our core competencies and influence positive change in those competencies across all industries.
Job Description
We are currently seeking experienced Microsoft 365 and Support Services Professionals to join our team. You will be joining a team of highly dedicated professionals that thrive for new challenges daily, as well as a company that demonstrates the greatest care for its employees and has a track record for sound business decisions.
  • Deploy Microsoft 365 Environments
  • Deploy Azure AD Environments
  • Deploy Advanced Microsoft 365 Services including Compliance and Governance
  • Architect Office/Microsoft 365 Service Environments
  • Maintenance of Azure Active Directory environments including Policies
  • Monitoring of Network and Desktop Environments
  • Maintaining Desktops, Laptops, Tablets, and Smartphones
  • Assisting on IT Projects as required
  • Working with End-Users and Vendors to support applications and environments
  • Deployment and Management of Microsoft desktop Infrastructure
  • Routine Maintenance with desktops and end-users
  • Deployment of end-user Infrastructure
  • Deployment of Infrastructure improvements on Client environments
  • Assist in maintaining and deploying other Client applications and environments
  • Leading initiatives for researching and deploying new applications
  • Coordinating various IT Operations for Clients
  • Handling daily support calls which can range from Tier 1 to Tier 3 support requirements.
  • Provide guidance to your teammates as a member of the team
  • Working with End-Users and Vendors to support applications and environments
  • Working with Client Stakeholders on strategy and vision
  • Meeting regularly with Clients and attend Client meetings and engaging Executive Management.
  • Supporting Client initiatives remotely and some on premise
  • Routine network maintenance in various Microsoft environments.

Qualifications
Required
  • Three years or more of IT support experience
  • Two years of experience with managing Windows and Mac Desktops
  • Having a worked in a highly motivated, fast-paced, critical support role
  • An excellent reputation for support to end-users and leading teams
  • Excellent decision making and critical-thinking skills
  • Excellent organizational and communication skills are required
  • Ability to meet deadlines with Projects and Assignments
  • Ability to learn and support new technologies and train others
  • Some regional travel maybe required - all expenses paid
  • Participate in an on-call rotation schedule
  • Must be an energetic and highly motivated self-starter
  • Must be self-motivated and have a positive attitude
  • Must be detail oriented
  • Must have the ability to multi-task
  • Must have excellent oral and written communication skills
  • Must have the ability to communicate effectively with others

Preferred
  • One year or more of advanced Office 365 experience is preferred
  • Solid experience in support management roles is preferred
  • Experience with Microsoft Azure Active Directory is preferred
  • Experience with AWS or Azure.
  • Experience with Windows Servers.

Additional Information
Benefits and Compensation
  • Salary based on Skill sets, Capability, and Experience
  • Flexible hours and Remote Work Friendly
  • Comprehensive Health Insurance
  • Prescription Coverage
  • Dental Coverage
  • Vision Coverage
  • Short-Term Disability
  • 401K Retirement Plan
  • Paid Time Off
  • Paid Training
  • Paid Certification Testing

Apply