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Remote Desktop Support Manager Jobs in Utah (NOW HIRING)

Entrata

Manager, Support

Lehi, UT · On-site +1

Oversees scheduling, task management, and team workload balancing to support business priorities ... Flexible and transparent culture with remote and hybrid work options, generous vacation time, and ...

Entrata

Manager, Support

Lehi, UT · On-site +1

$55.80K - $88.10K/yr

Oversees scheduling, task management, and team workload balancing to support business priorities ... Flexible and transparent culture with remote and hybrid work options, generous vacation time, and ...

NICE

IT Technical Support

Sandy, UT · On-site +1

$20.50 - $28/hr

Management of user rights and security settings at desktop/laptop computer level * Rollout ... Remote access tools such as RDP or TeamViewer * Active directory management tools such as Microsoft ...

HMG Careers

Remote Sales Specialist

Spanish Fork, UT · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Remote Sales Specialist

Cedar City, UT · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Remote Sales Specialist

Lehi, UT · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Remote Sales Specialist

West Valley City, UT · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Remote Sales Specialist

Logan, UT · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Remote Customer Service and Sales

Logan, UT · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Remote Customer Service and Sales

Lehi, UT · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

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Remote Desktop Support Manager information

What are the key skills and qualifications needed to thrive as a Remote Desktop Support Manager, and why are they important?

To thrive as a Remote Desktop Support Manager, you need expertise in IT support, troubleshooting, and remote desktop administration, often backed by a degree in computer science or related certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote management tools (such as TeamViewer, Remote Desktop Services, or Citrix), ticketing systems, and security protocols is typically required. Strong leadership, communication, and problem-solving skills help you effectively guide teams and resolve client issues. These skills and qualities are crucial for ensuring efficient remote support operations, high user satisfaction, and secure IT environments.

What are some common challenges faced by Remote Desktop Support Managers and how can they be addressed?

Remote Desktop Support Managers often encounter challenges such as coordinating a geographically dispersed team, ensuring consistent service quality, and managing complex technical issues remotely. To address these, it is important to establish clear communication channels, utilize centralized ticketing systems, and provide regular training for the support staff. Additionally, fostering a collaborative culture and leveraging remote monitoring tools can help maintain productivity and quickly resolve user issues.

What does a Remote Desktop Support Manager do?

A Remote Desktop Support Manager oversees a team responsible for providing technical assistance to users remotely, primarily through remote desktop tools. Their duties include managing support staff, ensuring timely resolution of IT issues, maintaining service quality, and implementing best practices for remote troubleshooting. They also collaborate with other IT departments to streamline processes and may be involved in training and development of support personnel. The goal is to ensure users can access help quickly and efficiently, minimizing downtime and technical disruptions.

How to make 1000 a week remote?

A Remote Desktop Support Manager can increase earnings by taking on multiple clients, offering specialized support, or working for companies that pay higher rates for remote IT management. Building strong technical skills, certifications, and efficient scheduling can help maximize weekly income to reach or exceed $1,000. Consistent performance and expanding your client base are key factors in achieving this goal.

What is the difference between Remote Desktop Support Manager vs Remote Desktop Support Technician?

AspectRemote Desktop Support ManagerRemote Desktop Support Technician
CertificationsCompTIA A+, HDI Support Center Analyst, ITILCompTIA A+, Microsoft Certified: Modern Desktop Administrator
Work EnvironmentSupervises support teams, manages workflows, oversees support operationsProvides technical support, troubleshoots remote desktop issues, assists end-users
Industry UsageIT support departments, managed service providersIT help desks, technical support centers

The Remote Desktop Support Manager oversees support teams and manages remote desktop support operations, requiring leadership skills and certifications. In contrast, the Remote Desktop Support Technician focuses on providing direct technical assistance to users. Both roles are essential in IT support environments, but they differ mainly in responsibilities and scope.

What are popular job titles related to Remote Desktop Support Manager jobs in Utah? For Remote Desktop Support Manager jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Remote Desktop Support Manager jobs in Utah look for? The top searched job categories for Remote Desktop Support Manager jobs in Utah are:
What cities in Utah are hiring for Remote Desktop Support Manager jobs? Cities in Utah with the most Remote Desktop Support Manager job openings:
Remote Desktop Support Manager jobs near you
Infographic showing various Remote Desktop Support Manager job openings in Utah as of May 2026, with employment types broken down into 83% Full Time, 15% Part Time, and 2% Contract. Highlights an 56% Physical, and 44% Remote job distribution.
Manager, Support

Manager, Support

Entrata

Lehi, UT • On-site, Remote

Full-time

Posted 2 days ago

Entrata rating

7.5

Company rating: 7.5 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

118th of 183 rated software companies

Job description

Since 2003, Entrata has evolved from a visionary, student-led startup into a global leader in AI-driven property management technology. Today, we power the industry's most essential operating system, serving owners and residents worldwide through a comprehensive suite of intelligent leasing, payment, and communication tools powered by cutting-edge AI. With a proven track record of sustained growth and a global team of more than 2,200 employees, we offer the rare combination of established stability and high-velocity innovation. Recognized by the Silicon Slopes Hall of Fame and the Utah Business Fast 50, Entrata fosters a culture of radical transparency and entrepreneurial energy. At Entrata, we create an environment where different perspectives are valued and respected. Those perspectives challenge assumptions, strengthen our decisions, and raise the bar as we reshape the global living experience through AI-powered solutions.
Responsibilities:
  • Leads a team delivering technical support for complex software solutions, ensuring efficient operations and customer satisfaction
  • Engages regularly with team members through structured meetings and coaching sessions to align performance with organizational goals
  • Oversees scheduling, task management, and team workload balancing to support business priorities and service level objectives
  • Drives improvements in team processes, operational metrics, and customer satisfaction by leveraging data and feedback
  • Serves as an escalation point for high-impact customer issues and manages timely resolution
  • Collaborates with other departments to streamline processes and improve inter-team communication
  • Recruits, hires, and manages team performance, including development and disciplinary actions
  • Facilitates onboarding and training to drive employee engagement and long-term retention
  • Leads special projects as assigned by department leadership, ensuring timely and high-quality execution
Essential Functions:
  • Manage and oversee technical support team operations and staffing
  • Resolve escalated customer issues while maintaining high service quality
  • Analyze team performance using operational data and customer feedback
  • Ensure successful execution of departmental objectives and priorities
  • Ability to prioritize tasks effectively by meeting deadlines and managing workload efficiently
  • Maintain professional interaction with internal and external stakeholders
  • Ability to work in a fast-paced and high-stress environment
Minimum Qualifications:
  • Strong leadership and interpersonal skills with a proven ability to manage high-performing teams
  • Demonstrated success in customer support roles within a SaaS or software environment
  • Excellent analytical and problem-solving skills with attention to detail
  • Effective communicator capable of presenting complex technical information clearly
  • Ability to manage multiple tasks in a fast-paced environment with competing priorities
  • 3+ years of experience in customer support roles within a SaaS or software company
  • 2+ years of experience managing technical support or similar teams
  • 6+ years in a technology-related field or technical support position
AI and Operational Fluency

  • AI Integration: Utilize company-approved GenAI tools to accelerate high-value deliverables.

  • Strategic Oversight: Exercise critical judgment as the "Human-in-the-Loop," by auditing AI outputs for factual accuracy, brand alignment, and the removal of hallucinations.

  • Data Governance: Ensures no proprietary or Personally Identifiable Information (PII) data is exposed to unauthorized models.

  • Prompt Competency: Demonstrates the ability to craft clear, context-rich prompts to achieve consistent, high-quality results across various business domains.

This band covers the full salary range for the role. Your offer within this range will depend on factors like experience, skills, and internal equity.

Level - M2

#LI-HB2

Benefits:
Flexible and transparent culture with remote and hybrid work options, generous vacation time, and frequent company recharge days for work-life balance.

Comprehensive medical, dental, and vision coverage, including fertility benefits, available for eligible employees and their families.

HSA/FSA options and employer-paid disability benefits provided for eligible employees.

Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security.

Wellness initiatives promoting physical and mental well-being, access to an onsite gym at HQ, gym memberships, mental health resources, wellness challenges, and employee assistance programs.

Entrata Cares programs offers opportunities for volunteerism, charity events, and giving back to our community.

Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits.

Bi-annual swag drops for employees

Currently, Entrata hires in Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, Florida, Georgia, South Carolina, Ohio, Pennsylvania, and Illinois for Exempt roles and Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, and Florida for Non-Exempt roles. 

Entrata is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other applicable characteristics protected by law.

It’s a great place to work! Will you join us?

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.