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Technical Support 2 Jobs (NOW HIRING)

AAA Northeast

Technical Support II (59421)

Providence, RI · On-site

$24.75 - $30/hr

Provides technical support to end users on a variety of issues; responds to telephone calls, and other requests for technical support; identifies, researches, and resolves technical problems ...

AAA Northeast

Technical Support II (59574)

Fairfield, NJ · On-site

$27.25 - $33/hr

Provides technical support to end users on a variety of issues; responds to telephone calls, and other requests for technical support; identifies, researches, and resolves technical problems ...

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Ubertal Inc

Technical Support Analyst

Forsyth, GA · On-site

Forsyth, GA (Hybrid--3 days onsite, 2 days telework after training) Job Type: Contract | Full-Time Start Date: November 24, 2025 End Date: June 30, 2026 Openings: 1 About the Role Seeking a Technical ...

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Technical Support 2 information

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How much do technical support 2 jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for technical support 2 in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support 2, and why are they important?

Technical Support 2 professionals need a solid understanding of computer systems, troubleshooting methodologies, and networking fundamentals, often supported by an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified. They frequently utilize ticketing systems, remote desktop tools, and diagnostic software to resolve user issues efficiently. Excellent communication, patience, and problem-solving abilities are vital soft skills for managing user concerns and collaborating with other IT staff. These competencies ensure timely and effective technical assistance, leading to higher user satisfaction and organizational productivity.

What is a Technical Support 2?

A Technical Support 2 is an intermediate-level technical support professional who assists customers and end-users with troubleshooting hardware, software, and network issues. They typically handle more complex problems than entry-level support staff, often escalating unresolved issues to higher-level engineers. Technical Support 2 personnel may also document issues, provide training, and help implement solutions to prevent recurring problems. Their role is crucial in ensuring customer satisfaction and maintaining smooth IT operations.

What is the difference between Technical Support 2 vs Technical Support 1?

AspectTechnical Support 2Technical Support 1
Required CredentialsAssociate's degree or equivalent, relevant certifications (e.g., CompTIA A+)High school diploma, basic technical certifications
Work EnvironmentHelp desks, call centers, on-site support for complex issuesHelp desks, remote support for basic troubleshooting
Employer & Industry UsageIT companies, tech support departments, enterprise environmentsSmall businesses, retail, entry-level support roles
Common Search & ComparisonTechnical Support 2 vs Technical Support 1

Technical Support 2 typically requires more advanced certifications and handles more complex issues in enterprise environments, whereas Technical Support 1 focuses on basic troubleshooting and entry-level support tasks. The roles differ mainly in experience level and scope of responsibilities.

What are some typical challenges faced by someone in a Technical Support 2 role, and how can they be managed?

Technical Support 2 professionals often encounter complex technical issues that may require in-depth troubleshooting and collaboration with engineering or development teams. Managing customer expectations while resolving escalated problems can be challenging, especially when issues take time to resolve. To succeed, it's important to develop strong communication skills, maintain a well-organized workflow, and continually update your technical knowledge. Building good relationships with team members and other departments also helps streamline problem-solving and ensures customer satisfaction.
More about Technical Support 2 jobs
What job categories do people searching Technical Support 2 jobs look for? The top searched job categories for Technical Support 2 jobs are:
Infographic showing various Technical Support 2 job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, 1% Temporary, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
Technical Support II

Technical Support II

INDUSTRIAL NETWORKING SOLUTIONS

Richardson, TX • On-site

Other

Re-posted 11 days ago

Job description

Technical Support II 

Job Description 

Level 2 Technical Support provides intermediate to advanced troubleshooting and technical resolution for router and networking applications. This role requires a strong grasp of networking principles and hands-on experience with VPNs, routing, and wireless technologies. Level 2 support also collaborates closely with internal engineering and sales teams to deliver solutions that meet customer requirements and contribute to advancing Managed Services programs. 

Duties & Responsibilities:  

  • Investigate support cases within SLA and resolve more complex hardware and software issues related to routers and networking. 

  • Analyze logs, system behavior, and error reports to isolate root causes and recommend solutions. 

  • Participate in design discussions to tailor router configurations to meet unique customer requirements. 

  • Assist in writing and reviewing technical scopes of work (SOW), proposals, and technical documentation. 

  • Configure advanced router features such as VPNs, port forwarding, static routes, and security policies. 

  • Author and maintain company knowledge sharing posts, configuration documentation, including standard operating procedures, troubleshooting guides, and FAQs. 

  • Deliver technical training sessions and knowledge transfers to internal staff and customers. 

  • Assist with device provisioning, firmware upgrades, and integration with third-party systems or customer infrastructure. 

  • Participate in product testing and review. 

  • Provide hands-on remote support using remote access tools to guide customers through troubleshooting and configuration tasks. 

  • Collaborate with Level 1 support and act as a mentor/resource to internal teams. 

  • Work directly with product vendors as needed to escalate product-specific issues or receive advanced support. 

  • Stay current with technological advancements, product features, and industry trends. 

Required Qualifications: 

Education:  

  • Bachelor’s degree in information technology, computer science, or relevant field or may substitute education for relevant work experience 

Experience:  

  • 2–4 years of experience in a technical support or networking role with increasing responsibility. 

  • Strong understanding of wireless technologies (4G LTE, 5G, Wi-Fi), including cellular signal metrics and antenna placement. 

  • Hands-on experience with router configuration via GUI and CLI, including VPN (IPSec, OpenVPN), VLAN, firewall rules, NAT, port forwarding, and routing protocols. 

  • Experience in supporting Private Cellular Network (PCN). 

  • Familiarity with troubleshooting tools such as ping, traceroute, packet capture, and log analysis. 

  • Proficient in documenting technical processes and communicating solutions to both technical and non-technical audiences. 

  • Able to manage multiple support cases concurrently while maintaining high customer satisfaction. 

  • AI or automation experience in accelerating incident resolution or support operations is a plus. 

Technical Certifications: 

  • Ericsson Mountaineer Program – Level 2 (Support) 

  • Peplink Certified Associate (PCA) 

  • Certifications in Private Cellular Network (PCN) 

  • Certification in relevant technologies (e.g. CompTIA Network+ or CCNA) is desired 

Physical & Environmental Requirements: 

  • Position is primarily performed in a professional office environment  

  • Must be able to sit or stand for extended periods and use standard office equipment 

 
Additional Requirements:  

  • Occasional after-hours and weekend support may be required. 

  • Must be legally authorized to work in the United States 

  • Must be able to pass a criminal background check and drug screening 

Location:  

  • INS HQ – Richardson, TX (Dallas-Fort Worth Metro Area) 

 
 

EEO Statement:  

  • Industrial Networking Solutions (INS) is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees. We maintain a drug-free workplace and conduct pre-employment substance abuse testing and criminal background checks. 

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