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Technical Support 2 Jobs (NOW HIRING)

SeaGlass IT

IT Technical Support II

Marlborough, MA · Hybrid

$22.25 - $30.50/hr

Unable to provide sponsorship now or in the future Job Title: IT Technical Support II Location/Remote: Onsite in Marlborough, MA (could move to hybrid but will start 5x a week for training ...

Ubertal Inc

Technical Support Analyst

Forsyth, GA · On-site

Forsyth, GA (Hybrid--3 days onsite, 2 days telework after training) Job Type: Contract | Full-Time Start Date: November 24, 2025 End Date: June 30, 2026 Openings: 1 About the Role Seeking a Technical ...

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How much do technical support 2 jobs pay per hour?

As of May 30, 2026, the average hourly pay for technical support 2 in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support 2, and why are they important?

Technical Support 2 professionals need a solid understanding of computer systems, troubleshooting methodologies, and networking fundamentals, often supported by an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified. They frequently utilize ticketing systems, remote desktop tools, and diagnostic software to resolve user issues efficiently. Excellent communication, patience, and problem-solving abilities are vital soft skills for managing user concerns and collaborating with other IT staff. These competencies ensure timely and effective technical assistance, leading to higher user satisfaction and organizational productivity.

What are some typical challenges faced by someone in a Technical Support 2 role, and how can they be managed?

Technical Support 2 professionals often encounter complex technical issues that may require in-depth troubleshooting and collaboration with engineering or development teams. Managing customer expectations while resolving escalated problems can be challenging, especially when issues take time to resolve. To succeed, it's important to develop strong communication skills, maintain a well-organized workflow, and continually update your technical knowledge. Building good relationships with team members and other departments also helps streamline problem-solving and ensures customer satisfaction.

What is a Technical Support 2?

A Technical Support 2 is an intermediate-level technical support professional who assists customers and end-users with troubleshooting hardware, software, and network issues. They typically handle more complex problems than entry-level support staff, often escalating unresolved issues to higher-level engineers. Technical Support 2 personnel may also document issues, provide training, and help implement solutions to prevent recurring problems. Their role is crucial in ensuring customer satisfaction and maintaining smooth IT operations.

What is the difference between Technical Support 2 vs Technical Support 1?

AspectTechnical Support 2Technical Support 1
Required CredentialsAssociate's degree or equivalent, relevant certifications (e.g., CompTIA A+)High school diploma, basic technical certifications
Work EnvironmentHelp desks, call centers, on-site support for complex issuesHelp desks, remote support for basic troubleshooting
Employer & Industry UsageIT companies, tech support departments, enterprise environmentsSmall businesses, retail, entry-level support roles
Common Search & ComparisonTechnical Support 2 vs Technical Support 1

Technical Support 2 typically requires more advanced certifications and handles more complex issues in enterprise environments, whereas Technical Support 1 focuses on basic troubleshooting and entry-level support tasks. The roles differ mainly in experience level and scope of responsibilities.

More about Technical Support 2 jobs
What job categories do people searching Technical Support 2 jobs look for? The top searched job categories for Technical Support 2 jobs are:
Infographic showing various Technical Support 2 job openings in the United States as of May 2026, with employment types broken down into 46% Full Time, 44% Part Time, 2% Temporary, and 8% Contract. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
Technical Support 2

Technical Support 2

Point Blank Enterprises, Inc.

Pompano Beach, FL • On-site

$35.20K - $44.10K/yr

Full-time

Posted 25 days ago

Job description

Essential Job Duties:
  • Configures, installs, and troubleshoots PC systems and peripherals.
  • Configures, installs, and troubleshoots switches and routers.
  • Applies general knowledge of networking and cybersecurity principles.
  • Provides helpdesk and technical support via online platforms, email, and phone.
  • Delivers training, performs repairs, and conducts preventative maintenance.
  • Ensures high-quality end user support across equipment, software, communications, and training.
  • Configures and tests of customer-purchased equipment prior to shipment.
  • Creates and manages support tickets in the helpdesk system.
  • Assists the Systems and Network Manager with network and communication projects.
  • Develops a strong understanding of company products, equipment, and customer requirements.
  • Adheres to internal procedures and recommends improvements when necessary.
  • Provides emergency technical support during weekends or after hours when scheduled.
  • Maintains professionalism in all customer interactions.
  • Works in accordance with company safety and quality standards.
  • Maintains a safe and clean work environment.
  • Performs other related duties as assigned.
  • Maintains accurate hardware and software inventory records.
  • Updates and manages helpdesk applications to build a support activity database.
  • Understands company operations and ensures IT support aligns with corporate goals.
  • Trains and assists IT Support Specialists.
  • Resolves helpdesk tickets escalated from Technical Support Level 1.
  • Follows internal IT procedures and suggests improvements as needed

Education & Experience:
  • Bachelor of Science in Information Technology (BS), Computer Science, or a related field; equivalent formal training or certifications may be considered.
  • Minimum of three (3) years of hands-on experience in the Information Technology (IT) industry.
  • Experience with configuring, installing, and troubleshooting PC systems, peripherals, switches, and routers.
  • Familiarity with helpdesk operations, ticketing systems, and remote support tools.
  • Working knowledge of network infrastructure, cybersecurity principles, and system administration.
  • Experience supporting end users in a technical environment, including training and preventative maintenance.
  • Exposure to Controlled Unclassified Information (CUI) handling and compliance is preferred.
  • Certifications such as CompTIA A+, Network+, Security+, or Cisco CCNA are highly desirable.
  • Experience working in a customer-facing technical support role with strong communication and problem-solving skills.
  • Ability to work independently and collaboratively in a fast-paced, service-oriented environment.

Required Qualifications:
  • Legal Requirement: Must be a U.S. person (U.S. citizen or lawful permanent resident) to comply with federal contracting regulations. Must be a US person as defined by ITAR.
  • Language Proficiency: All candidates must be fluent in English, with the ability to speak, read, and write at a professional level.

Physical Demands & Working Conditions:
  • Requires sitting for extended periods of time.
  • Requires dexterity and coordination to handle files and paperwork.
  • Requires climbing ladders when necessary to complete tasks.
  • Requires occasional lifting of materials (up to 25 lbs.), including files and reference documents.
  • Requires minimal reaching for items above and below desk level.
  • Requires movement throughout the building to complete tasks.
  • Requires strength, coordination, and visual acuity to operate a keyboard and video display terminal for prolonged periods.
  • Requires travel as needed.

This is a fully on-site position based at our facility in South Florida. Remote work is not available for this role. All candidates must be able to work on site daily and must be available for an in-person interview as part of the hiring process.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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