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Technical Support 2 Jobs (NOW HIRING)

nLeague

Technical Support analyst

Salem, VA · On-site

Technical Support 2 Client: VDOT Location: 731 Harrison Ave. Salem, VA 24153 'Duration: 02+ Months * candidate will be required to work ONSITE daily M-F 8-5pm, NO exceptions, working with end users ...

Zeta

Technical Support Engineer II

Basking Ridge, NJ

... $2 billion in 2025. Our focus is on establishing product lines that focus on key outcomes by ... We are looking for a Technical Support Engineer to provide first-level technical support for our ...

Zeta

Technical Support Engineer II

Basking Ridge, NJ · On-site

... $2 billion in 2025. Our focus is on establishing product lines that focus on key outcomes by ... We are looking for a Technical Support Engineer to provide first-level technical support for our ...

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Technical Support 2 information

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How much do technical support 2 jobs pay per hour?

As of Jun 20, 2026, the average hourly pay for technical support 2 in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

Is AI replacing tech support?

AI is increasingly used in technical support to handle routine inquiries and troubleshoot common issues, allowing support agents to focus on more complex problems. However, AI tools complement rather than replace human tech support specialists, who provide personalized assistance and handle nuanced situations that require critical thinking and empathy.

Can I work two tech jobs at once?

Technical Support 2 roles typically require full-time commitment, and working two tech jobs simultaneously can lead to conflicts in schedule, reduced performance, and potential violations of employment agreements. It is important to review each employer's policies and consider workload capacity before pursuing multiple positions in tech support or related fields.

What is a Level 2 tech support job description?

A Level 2 tech support job involves handling more complex technical issues that cannot be resolved by Level 1 support. It requires in-depth knowledge of hardware, software, and network systems, often involving troubleshooting, remote assistance, and documentation. Support specialists at this level typically use diagnostic tools and may escalate unresolved issues to higher-level teams.

What are the key skills and qualifications needed to thrive as a Technical Support 2, and why are they important?

Technical Support 2 professionals need a solid understanding of computer systems, troubleshooting methodologies, and networking fundamentals, often supported by an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified. They frequently utilize ticketing systems, remote desktop tools, and diagnostic software to resolve user issues efficiently. Excellent communication, patience, and problem-solving abilities are vital soft skills for managing user concerns and collaborating with other IT staff. These competencies ensure timely and effective technical assistance, leading to higher user satisfaction and organizational productivity.

What is a Technical Support 2?

A Technical Support 2 is an intermediate-level technical support professional who assists customers and end-users with troubleshooting hardware, software, and network issues. They typically handle more complex problems than entry-level support staff, often escalating unresolved issues to higher-level engineers. Technical Support 2 personnel may also document issues, provide training, and help implement solutions to prevent recurring problems. Their role is crucial in ensuring customer satisfaction and maintaining smooth IT operations.

What is the difference between Technical Support 2 vs Technical Support 1?

AspectTechnical Support 2Technical Support 1
Required CredentialsAssociate's degree or equivalent, relevant certifications (e.g., CompTIA A+)High school diploma, basic technical certifications
Work EnvironmentHelp desks, call centers, on-site support for complex issuesHelp desks, remote support for basic troubleshooting
Employer & Industry UsageIT companies, tech support departments, enterprise environmentsSmall businesses, retail, entry-level support roles
Common Search & ComparisonTechnical Support 2 vs Technical Support 1

Technical Support 2 typically requires more advanced certifications and handles more complex issues in enterprise environments, whereas Technical Support 1 focuses on basic troubleshooting and entry-level support tasks. The roles differ mainly in experience level and scope of responsibilities.

What jobs pay $10,000 a month without a degree?

Technical Support 2 roles typically do not pay $10,000 a month without advanced skills or certifications. High-paying jobs in this range often require specialized expertise, experience, or certifications in fields like technology sales, software development, or freelance consulting. Many high-earning roles in tech or sales may be accessible without a degree if you develop relevant skills and build a strong portfolio or network.

What are some typical challenges faced by someone in a Technical Support 2 role, and how can they be managed?

Technical Support 2 professionals often encounter complex technical issues that may require in-depth troubleshooting and collaboration with engineering or development teams. Managing customer expectations while resolving escalated problems can be challenging, especially when issues take time to resolve. To succeed, it's important to develop strong communication skills, maintain a well-organized workflow, and continually update your technical knowledge. Building good relationships with team members and other departments also helps streamline problem-solving and ensures customer satisfaction.
More about Technical Support 2 jobs
What job categories do people searching Technical Support 2 jobs look for? The top searched job categories for Technical Support 2 jobs are:
Infographic showing various Technical Support 2 job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 76% Full Time, 22% Part Time, and 1% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Treasury Management Technical Support II- Customer Support

First Horizon Bank

Charlotte, NC

Full-time

Medical, Dental, Vision, Retirement

Posted 24 days ago

First Horizon Bank rating

8.3

Company rating: 8.3 out of 10

Based on 30 frontline employees who took The Breakroom Quiz

34th of 141 rated banks

Job description

Location: On site at location listed in job posting. 

Schedule: Monday - Friday, 8:00 AM - 5:00 PM  

SUMMARY 

This position is responsible for receiving inbound Treasury Management calls and assisting clients with the use of all TM services while seamlessly creating a high level of client satisfaction.  This includes effectively managing client issues identified in the production environment and ensuring all technical support needs are addressed in a timely fashion.  Specialist must be able to communicate with clients in a clear, professional and articulate manner.  Specialist must be committed to timely resolution of simple and complex problems by using good judgment and applying integrative thinking skills.  Specialists must be well educated on the features and functionality of TM services.  Specialists are responsible for supporting Treasury Management Sales and Product team members. 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

  • Take incoming calls to fulfill servicing requests and provide technical assistance.
  • Build rapport and deepen client relationships by resolving issues on the first call.
  • Maintain an advanced knowledge of Treasury Management tools and services from both an end-user and technical perspective.
  • Present needs-based product recommendations to deepen the banking relationship.
  • Stay abreast of all changes, developments and enhancements for all systems and products.
  • Ensure all audit and security policies and procedures are followed in accordance with Bank policies and Federal regulations.
  • Navigate effectively and efficiently through multiple systems.
  • Possess and demonstrate a high level of professionalism.
  • Communicate in a clear, concise and professional manner.
  • Provide client focused solutions while being compliant with bank Policies and Procedures.
  • Partner with other departments within the organization to fulfill client requests.
  • Work closely with Treasury Management Sales, Product and Implementation groups.
  • Track client issues to identify product and process improvements or clients at risk due to frequent problems.
  • Provide client training and support on the use of TM Products.
  • Other duties and projects as assigned.

SUPERVISORY RESPONSIBILITIES 

No supervisory responsibilities

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.

Bachelor's degree (BA/BS) from four-year college or university and three to four years related experience and/or training; equivalent combination of education and experience may be substituted for four-year degree.  Excellent written and verbal communication skills, including telephone skills; strong interpersonal skills with managing technical issues.  Knowledge of commercial banking products, including Treasury Management products and services.  Strong commitment to client satisfaction.

CERTIFICATES, LICENSES, REGISTRATIONS (Ex: CPA, Series 6 or 7 license, etc)

CTP, CCM or AAP preferred. 

About Us

First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com.  

Benefit Highlights
• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

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