ZipRecruiter

Log In

1

Technical Support 2 Jobs (NOW HIRING)

nLeague

Technical support

Atlanta, GA · On-site

High school diploma or GED AND Two years of education or experience in information security ... Minimum 5 years' experience providing both front and back end technical support for 3rd party ...

Collabera

Technical Support

Carrollton, TX · On-site

$18/hr

As a Technical Support Representative, you will be resolving technical problems reported by tax ... Bachelor's degree preferred. 1-2 years experience in a call center environment. 2+ years experience ...

AMA TechTel

Level II Technical Support

Amarillo, TX · On-site

As a Level II Technical Support Representative, you will be responsible for monitoring the following products 24 hours a day: * Wireless/VOIP * Hosted Phone System * Fiber * POTS * DSL You'll also be ...

AMA TechTel

Level II Technical Support

Amarillo, TX · On-site

As a Level II Technical Support Representative, you will be responsible for monitoring the following products 24 hours a day:Wireless/VOIPHosted Phone SystemFiberPOTSDSLYou'll also be responsible for ...

AMA TechTel

Level II Technical Support

Amarillo, TX · On-site

As a Level II Technical Support Representative, you will be responsible for monitoring the following products 24 hours a day: * Wireless/VOIP * Hosted Phone System * Fiber * POTS * DSL You'll also be ...

The Fountain Group

Technical Support

Santa Rosa, CA · On-site

Required : • 1+ years' in Technical Support - general familiarity with applications, network connectivity • 2+ years experience in specific programs or processes pertinent to the customer ...

Kforce Technology Staffing

Technical Support

Tempe, AZ · On-site

$36K - $45K/yr

Microsoft Windows or Microsoft 365 certifications are a plus * 2+ years of Help Desk, Desktop Support, or Technical Support experience * Strong customer service mindset with the ability to support ...

Viaero Wireless

Tier 2 Technical Support

Fort Morgan, CO · On-site

$16.50 - $18/hr

We train our Tier 2 Technical Support Specialists to work onsite at our Call Center and be our in-house experts when it comes to resolving technical device and network issues for our customers. They ...

previous pagenext page

Showing results 21-40

All JobsTechnology JobsDesktop Support JobsComputer Support Specialist JobsTechnical Support 2 Jobs

Technical Support 2 information

See salary details

$14

$26

$44

How much do technical support 2 jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for technical support 2 in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a Technical Support 2?

A Technical Support 2 is an intermediate-level technical support professional who assists customers and end-users with troubleshooting hardware, software, and network issues. They typically handle more complex problems than entry-level support staff, often escalating unresolved issues to higher-level engineers. Technical Support 2 personnel may also document issues, provide training, and help implement solutions to prevent recurring problems. Their role is crucial in ensuring customer satisfaction and maintaining smooth IT operations.

What are the key skills and qualifications needed to thrive as a Technical Support 2, and why are they important?

Technical Support 2 professionals need a solid understanding of computer systems, troubleshooting methodologies, and networking fundamentals, often supported by an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified. They frequently utilize ticketing systems, remote desktop tools, and diagnostic software to resolve user issues efficiently. Excellent communication, patience, and problem-solving abilities are vital soft skills for managing user concerns and collaborating with other IT staff. These competencies ensure timely and effective technical assistance, leading to higher user satisfaction and organizational productivity.

What are some typical challenges faced by someone in a Technical Support 2 role, and how can they be managed?

Technical Support 2 professionals often encounter complex technical issues that may require in-depth troubleshooting and collaboration with engineering or development teams. Managing customer expectations while resolving escalated problems can be challenging, especially when issues take time to resolve. To succeed, it's important to develop strong communication skills, maintain a well-organized workflow, and continually update your technical knowledge. Building good relationships with team members and other departments also helps streamline problem-solving and ensures customer satisfaction.

What is the difference between Technical Support 2 vs Technical Support 1?

AspectTechnical Support 2Technical Support 1
Required CredentialsAssociate's degree or equivalent, relevant certifications (e.g., CompTIA A+)High school diploma, basic technical certifications
Work EnvironmentHelp desks, call centers, on-site support for complex issuesHelp desks, remote support for basic troubleshooting
Employer & Industry UsageIT companies, tech support departments, enterprise environmentsSmall businesses, retail, entry-level support roles
Common Search & ComparisonTechnical Support 2 vs Technical Support 1

Technical Support 2 typically requires more advanced certifications and handles more complex issues in enterprise environments, whereas Technical Support 1 focuses on basic troubleshooting and entry-level support tasks. The roles differ mainly in experience level and scope of responsibilities.

What jobs are considered technical support?

Technical support jobs involve assisting users with hardware, software, or network issues, often in call centers, help desks, or onsite environments. Common roles include help desk technician, IT support specialist, and technical support analyst, which typically require troubleshooting skills and knowledge of relevant tools and systems.
More about Technical Support 2 jobs

What are popular job titles related to Technical Support 2 jobs?

For Technical Support 2 jobs, the most frequently searched job titles are:

Infographic showing various Technical Support 2 job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Technical support

Atlanta, GA • On-site

nLeague
See more jobs at nLeagueexternal

Contractor

Re-posted 8 days ago

Job description

Job ID: 799594

IT Senior Support Specialist 3

Location: 600 West Peachtree St. Atlanta GA. 30308

Duration: 12+ Months

Client: GDOT

Hybrid Job

Job Summary:

  • Under broad supervision, provides management information system user support on a continuing basis either by phone or site visit. Troubleshoots end-user problems. Analyzes and designs software modifications to meet users' needs. May develop and conduct training programs for software/hardware users. Owns assigned tasks.
  • May serve as a lead or train staff.

Qualifications:

  • High school diploma or GED AND Two years of education or experience in information security, privacy, system/network administration and support, or application development AND training and experience necessary to independently provide technical support to computer users in an assigned office/geographic area.
    Note:  Candidates for this position must be local to the Atlanta area
    Note:  This position requires one day onsite per week. 

Additional Qualifications

  • Minimum 5 years’ experience providing both front and back end technical support for 3rd party application products. Including deployment/implementation, application modification, and application error debugging. Experience working with Java based 3rd party web applications is a plus.
  • Experience providing support for Agile Assets/Trimble Asset Management system is strongly desired.
  • Demonstrable skill and hands on experience in diagnosing and resolving application issues, application deployment, application configuration, scripting, performing data analysis, writing SQL and stored procedures.
  • This is a senior technical support specialist position. Candidates must possess advanced technical skills and knowledge. 

Technical Skills – experience and knowledge which include the following:

  • Java or Other programming languages
  • JavaScript
  • Groovy Script
  • XML
  • SQL
  • PL SQL
  • Oracle databases