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Tier 3 Technical Support Jobs (NOW HIRING)

iClassPro, Inc

Tier 3 Technical Support

Longview, TX · On-site

About the Role We're looking for a technically strong problem-solver to join our Tier 3 support team. In this role, you'll handle complex technical issues , work directly with our engineering team ...

iClassPro Inc

Tier 3 Technical Support

Longview, TX · On-site

About the Role We're looking for a technically strong problem-solver to join our Tier 3 support team. In this role, you'll handle complex technical issues , work directly with our engineering team ...

iClassPro Inc

Tier 3 Technical Support

Longview, TX · On-site

About the Role We're looking for a technically strong problem-solver to join our Tier 3 support team. In this role, you'll handle complex technical issues , work directly with our engineering team ...

SAIC

Tier Three Technical Support

Aberdeen, MD · On-site

Description SAIC is seeking a Senior (Tier 3) Technical Support Analyst, with in-depth Information Technology (IT) and communication systems experience in support of the U.S. Army Combat Capabilities ...

Aretum

Tier III Support Technician

Arlington, VA · On-site +1

Provide advanced Tier III technical support for Windows, macOS, iOS, and Android devices and operating systems. * Diagnose and resolve complex hardware, software, account, application, and peripheral ...

Aretum

Tier III Support Technician

Arlington, VA · Remote

Provide advanced Tier III technical support for Windows, macOS, iOS, and Android devices and operating systems. * Diagnose and resolve complex hardware, software, account, application, and peripheral ...

Aretum

Tier III Support Technician

Arlington, VA · On-site

Provide advanced Tier III technical support for Windows, macOS, iOS, and Android devices and operating systems. * Diagnose and resolve complex hardware, software, account, application, and peripheral ...

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All JobsTier 3 Technical Support Jobs

Tier 3 Technical Support information

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$14

$26

$44

How much do tier 3 technical support jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for tier 3 technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What types of complex issues does a Tier 3 Technical Support specialist typically handle, and how do they interact with other support tiers?

Tier 3 Technical Support specialists are responsible for resolving the most advanced and complex technical issues that cannot be solved by Tier 1 or Tier 2 teams. They often work closely with engineering, product development, and occasionally directly with customers to diagnose and resolve deep-rooted problems, such as software bugs or infrastructure failures. Collaboration with lower-tier support is common, as Tier 3 may provide guidance, documentation, and training to help prevent recurring issues. This role requires strong analytical skills, in-depth technical knowledge, and excellent communication to ensure effective solutions and knowledge sharing across the organization.

What is the difference between Tier 3 Technical Support vs Tier 2 Technical Support?

AspectTier 3 Technical SupportTier 2 Technical Support
CredentialsRelevant certifications (e.g., CompTIA, Cisco)Similar certifications, often less advanced
Work EnvironmentAdvanced troubleshooting, specialized teamsFrontline support, customer interaction
ResponsibilitiesResolving complex issues, providing expert solutionsHandling common problems, escalating complex cases
Industry UsageIT, networking, software supportIT, customer service, technical support

In summary, Tier 3 Technical Support focuses on resolving complex, advanced issues requiring specialized knowledge, while Tier 2 Technical Support handles more routine problems and escalates complex cases to Tier 3. Both roles are essential in the technical support hierarchy, with Tier 3 providing expert-level assistance.

What is a Tier 3 Technical Support specialist?

Tier 3 Technical Support specialists are highly skilled IT professionals who handle the most complex and advanced technical issues that cannot be resolved by lower-level support teams. They possess deep expertise in specific products, systems, or technologies and often work closely with engineering or development teams to diagnose and fix critical problems. Tier 3 support may involve in-depth troubleshooting, code-level analysis, and creating solutions or workarounds for unique customer issues. Their role is essential for resolving escalated cases and ensuring customer satisfaction with advanced technical challenges.

What are the key skills and qualifications needed to thrive as a Tier 3 Technical Support specialist, and why are they important?

To excel as a Tier 3 Technical Support specialist, you need advanced troubleshooting abilities, in-depth technical knowledge of systems and networks, and often a degree in computer science or relevant certifications like CompTIA, Cisco, or Microsoft. Familiarity with ticketing systems, diagnostic tools, remote access software, and scripting or automation platforms is commonly required. Strong analytical thinking, clear communication, and patience are critical soft skills for resolving complex issues and collaborating with teams and clients. These combined skills ensure effective resolution of escalated problems, minimize downtime, and maintain customer satisfaction.
More about Tier 3 Technical Support jobs
What cities are hiring for Tier 3 Technical Support jobs? Cities with the most Tier 3 Technical Support job openings:
What states have the most Tier 3 Technical Support jobs? States with the most job openings for Tier 3 Technical Support jobs include:
What job categories do people searching Tier 3 Technical Support jobs look for? The top searched job categories for Tier 3 Technical Support jobs are:
Tier 3 Technical Support jobs near you
Infographic showing various Tier 3 Technical Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Tier 3 Technical Support

iClassPro, Inc

Longview, TX • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 18 days ago

Job description

Join the Team Behind the World's Leading Class Management Software!
About the Role
We're looking for a technically strong problem-solver to join our Tier 3 support team. In this role, you'll handle complex technical issues, work directly with our engineering team, and help ensure our software performs reliably at scale.You won't just fix problems-you'll identify root causes, improve systems, and help elevate how we support our customers.
What You Will Do
  • Analyze data using SQL and internal tools to diagnose problems and support customer needs
  • Investigate and resolve complex technical issues that require deep system and database knowledge
  • Collaborate with Engineering and QA to reproduce bugs and contribute to long-term fixes
  • Communicate clearly with stakeholders, providing timely and transparent updates
  • Own issues end-to-end, from investigation through resolution
  • Contribute to internal documentation and improve support processes
  • Mentor Tier 1 and Tier 2 team members on technical troubleshooting and best practices
  • Provide input on product improvements based on real-world customer challenges

What You Bring
  • 2+ years in a Tier 2 or Tier 3 technical support or similar role
  • Strong understanding of relational databases and data analysis
  • Experience troubleshooting software systems in a production environment
  • Familiarity with the software development lifecycle
  • Working knowledge of SQL, and basic web technologies (HTML, CSS, JavaScript)
  • Experience with PHP/Laravel and Git is a plus
  • Strong analytical and problem-solving skills with attention to detail
  • Ability to communicate technical concepts clearly to both technical and non-technical audiences
  • Self-motivated, organized, and comfortable working independently in a fast-paced environment

What We BringWe believe in taking care of our people.
  • Highly competitive compensation package
  • Robust PTO because work-life balance matters
  • Comprehensive health benefits including medical, dental, vision, and more!
  • Generous 401(k) contribution to help you plan for your future
  • Fun company events that connect our team
  • Career growth opportunities in a thriving, purpose-driven company

Who We AreAt iClassPro, we're more than just a software company - we're on a mission to help gym, swim, dance, and cheer businesses spend less time managing and more time doing what they love: coaching, teaching, and building strong communities.Our class management platform powers thousands of youth activity centers worldwide, helping them run more efficiently, grow their revenue, and achieve long-term success. We're proud to have earned a spot on the Inc. 5000 list of fastest-growing private companies for three years running: 2023, 2024, and 2025!
We want to set you up for success from Day One. That's why we use the Culture Index Survey - a quick tool that helps align your natural strengths with our roles and teams. All applicants will need to take the Culture Index Survey during the application process. Want to be proactive? Visit Culture Index once you have submitted the application.
iClassPro is an Equal Opportunity Employer. Applicants must be authorized to work for any employer in the U.S. We will not participate in STEM OPT programs, nor sponsor or take over sponsorship of an employment visa for this position.
E-Verify is used to verify authorization to work in the U.S.

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