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Tier 3 Technical Support Jobs (NOW HIRING)

SAIC

Tier Three Technical Support

Aberdeen, MD · On-site

Description SAIC is seeking a Senior (Tier 3) Technical Support Analyst, with in-depth Information Technology (IT) and communication systems experience in support of the U.S. Army Combat Capabilities ...

Pivotal

Tier 3 Technical Support Agent

Palo Alto, CA · On-site

As a Tier 3 Technical Support Agent at Pivotal, you will help transform how our customers think about traditional customer support.  This role will bridge the gap between tier 3 support ...

Pivotal

Tier 3 Technical Support Agent

Palo Alto, CA · On-site

As a Tier 3 Technical Support Agentat Pivotal,you will helptransform how our customers think about traditional customer support. This role will bridge the gap between tier 3 support escalations and ...

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Tier 3 Technical Support information

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$14

$26

$44

How much do tier 3 technical support jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for tier 3 technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What types of complex issues does a Tier 3 Technical Support specialist typically handle, and how do they interact with other support tiers?

Tier 3 Technical Support specialists are responsible for resolving the most advanced and complex technical issues that cannot be solved by Tier 1 or Tier 2 teams. They often work closely with engineering, product development, and occasionally directly with customers to diagnose and resolve deep-rooted problems, such as software bugs or infrastructure failures. Collaboration with lower-tier support is common, as Tier 3 may provide guidance, documentation, and training to help prevent recurring issues. This role requires strong analytical skills, in-depth technical knowledge, and excellent communication to ensure effective solutions and knowledge sharing across the organization.

What is the difference between Tier 3 Technical Support vs Tier 2 Technical Support?

AspectTier 3 Technical SupportTier 2 Technical Support
CredentialsRelevant certifications (e.g., CompTIA, Cisco)Similar certifications, often less advanced
Work EnvironmentAdvanced troubleshooting, specialized teamsFrontline support, customer interaction
ResponsibilitiesResolving complex issues, providing expert solutionsHandling common problems, escalating complex cases
Industry UsageIT, networking, software supportIT, customer service, technical support

In summary, Tier 3 Technical Support focuses on resolving complex, advanced issues requiring specialized knowledge, while Tier 2 Technical Support handles more routine problems and escalates complex cases to Tier 3. Both roles are essential in the technical support hierarchy, with Tier 3 providing expert-level assistance.

What are Tier 3 Technical Support specialists?

Tier 3 Technical Support specialists are highly skilled IT professionals who handle the most complex and advanced technical issues that cannot be resolved by lower-level support teams. They possess deep expertise in specific products, systems, or technologies and often work closely with engineering or development teams to diagnose and fix critical problems. Tier 3 support may involve in-depth troubleshooting, code-level analysis, and creating solutions or workarounds for unique customer issues. Their role is essential for resolving escalated cases and ensuring customer satisfaction with advanced technical challenges.

What are the key skills and qualifications needed to thrive as a Tier 3 Technical Support specialist, and why are they important?

To excel as a Tier 3 Technical Support specialist, you need advanced troubleshooting abilities, in-depth technical knowledge of systems and networks, and often a degree in computer science or relevant certifications like CompTIA, Cisco, or Microsoft. Familiarity with ticketing systems, diagnostic tools, remote access software, and scripting or automation platforms is commonly required. Strong analytical thinking, clear communication, and patience are critical soft skills for resolving complex issues and collaborating with teams and clients. These combined skills ensure effective resolution of escalated problems, minimize downtime, and maintain customer satisfaction.
More about Tier 3 Technical Support jobs
What cities are hiring for Tier 3 Technical Support jobs? Cities with the most Tier 3 Technical Support job openings:
What states have the most Tier 3 Technical Support jobs? States with the most job openings for Tier 3 Technical Support jobs include:
What job categories do people searching Tier 3 Technical Support jobs look for? The top searched job categories for Tier 3 Technical Support jobs are:
Tier 3 Technical Support jobs near you
Infographic showing various Tier 3 Technical Support job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, 1% Temporary, and 3% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
Tier Three Technical Support

Tier Three Technical Support

SAIC

Aberdeen, MD • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

SAIC rating

7.9

Company rating: 7.9 out of 10

Based on 79 frontline employees who took The Breakroom Quiz

68th of 210 rated it services

Job description

Job Description
Description
SAIC is seeking a Senior (Tier 3) Technical Support Analyst, with in-depth Information Technology (IT) and communication systems experience in support of the U.S. Army Combat Capabilities Development Command (CCDEVCOM), Engineering and Systems Integration (ESI) Directorate, Quick Reaction Capability (QRC) Branch (C5ISR-QRC). The goal of the C5ISR-QRC is to research and develop technologies that enable systematic processes for discovering, selecting, organizing, distilling, sharing, developing and using information to better understand the enemy and the enemy's environment during full-spectrum operations and provides advanced collection capabilities with the flexibility to address changes in the operational environment and signatures of interest to develop situational awareness by acquiring precise and timely information.
This is a full-time, on-site position on Aberdeen Proving Ground (APG), MD. The position is five days a week (Monday - Friday) but may require shift changes to cover off hours and weekends. NOTE: The position MAY change to 12-hour days with a shortened work week.
JOB DUTIES:
  • Provide detailed technical support to C5ISR TSIG Programs to include Picketline, TSPRING and SCAMP.
  • TSIG is a system of systems comprised of persistent, non-persistent and survey signals SIGINT systems with a novel network transport layer.
  • Material solutions include persistent (Picketline) and non-persistent (Trojan Soldier Portable Remote Intelligence Group - TSPRING) variants and survey (Survey Collection and Analysis Mobile Platform - SCAMP).
  • Provide system and network support to include advanced troubleshooting that requires remote access or specialized diagnostic tools and system anomaly resolution.
  • Other duties will include Tier 3 level support covering:
  • Advanced Troubleshooting of Hardware and Software Problems.
  • Administrator / Service Account Management.
  • Software / Firmware Updates and Patching.
  • Troubleshoot Existing Dataflows with External Teams.
  • Assist in New Dataflows for Emerging Data / Capability Requirements.
  • Perform system configuration management.
  • Rectify or substantiate system deviations.

Qualifications
REQUIRED EXPERIENCE AND CLEARANCE:
  • Bachelor's degree in Information Technology/Computer Science or equivalent technical field or a Management/Leadership Degree and fourteen (14) years of overall experience.
  • 5 or more years of direct experience in IT or information assurance or equivalent relevant disciplines including industry (development Contractor) or DoW background.
  • Additional years' experience accepted in lieu of a degree.
  • IATII Level Certification (Security+) in line with DoD 8570.
  • Experience working with Windows OS and Linux Basic understanding management / operation of both Virtualization and Containerization technologies (LKVM, ESXi, HyperV, Docker, Podman, Kubernetes).
  • TS/SCI Security Clearance is required to begin employment and to maintain employment on the contract. Must be able to obtain a TS/SCI with a Counterintelligence (CI) polygraph within 6 months of hire.
  • Candidate must be a US citizen.
  • Dual citizenship is a disqualifier for this position.
REQUIRED SKILLS:
  • Over 5 years' in-depth experience in information technology and information assurance, or equivalent relevant disciplines including industry (development Contractor) or DoW background.
  • Ability to read, understand, analyze, and modify network and electronic diagrams and troubleshoot major system errors.
  • Ability to create, work, resolve, elevate and close-out work tickets in an ITSM application. (e.g., JIRA Service Management, I-Help.)
  • Strong background in Microsoft Office tools.
  • Ability to build and maintain customer relationships and partnerships with stakeholders at all levels.
  • In-depth experience with the following:
  • Linux, specifically RedHat variety.
  • Security (SELinux.)
  • Security (ACL.)
  • Security (PAM.)
  • Coding (BASH.)
  • Coding (Puppet.)
  • YAML.
  • Network (TCP/IP.)
  • Network (DHCP Server, Linux.)
  • Network (DNS Server, Linux & Windows.)
  • Provisioning (PXE / Anaconda.)
  • Active Directory.
  • Niagara Files
  • Public Key Infrastructure.
  • Understand network operations and implement/direct repairs.
  • Accept and work on new assignments with little to no supervision.
  • Mentor and train junior personnel.
  • Provide technical briefs and reports to senior customer personnel on system issues and planned resolutions outlining system impact, downtimes, and risk.
DESIRED SKILLS:
  • Familiarity with the systems being supported by this help desk.
  • Knowledgeable with communication security and signals intelligence designs and operations.
  • Knowledgeable with Quality Assurance (QA) policies and procedures for DoD systems.
  • Knowledgeable with satellite communications (SATCOM) and radio frequency (RF) systems.
  • Experience with tactical and national intelligence collection systems.
  • Prior military IT or networking experience is a plus.
  • Relevant computing environment certification. (Linux+, Microsoft Windows Certified Administrator, Red Hat Certified Administration).

Target salary range: $160,001 - $200,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
Overview
SAIC accepts applications on an ongoing basis and there is no deadline.
SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.
We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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