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Tier 3 Technical Support Jobs (NOW HIRING)

Beyond IT Support

Managed Services Engineer

Aurora, CO · On-site

Providing Tier 2 and Tier 3 technical support to clients, resolving issues related to hardware, software, and network connectivity. • Monitoring and Maintenance: Utilizing monitoring tools to ...

Info Origin Inc.

Systems Administrator

Salem, OR · On-site

Troubleshoot infrastructure issues and provide Tier III support. Collaborate with technical teams and maintain system documentation. Required Skills: Windows Server Administration Active Directory ...

Saalex

$45K - $85K/yr

Provide Tier 1-3 technical support for hardware, software, and network-related issues. * Troubleshoot and resolve user incidents, service requests, and system issues in accordance with SLAs.

Saalex

$45K - $85K/yr

Provide Tier 1-3 technical support for hardware, software, and network-related issues. * Troubleshoot and resolve user incidents, service requests, and system issues in accordance with SLAs.

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Tier 3 Technical Support information

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How much do tier 3 technical support jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for tier 3 technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What types of complex issues does a Tier 3 Technical Support specialist typically handle, and how do they interact with other support tiers?

Tier 3 Technical Support specialists are responsible for resolving the most advanced and complex technical issues that cannot be solved by Tier 1 or Tier 2 teams. They often work closely with engineering, product development, and occasionally directly with customers to diagnose and resolve deep-rooted problems, such as software bugs or infrastructure failures. Collaboration with lower-tier support is common, as Tier 3 may provide guidance, documentation, and training to help prevent recurring issues. This role requires strong analytical skills, in-depth technical knowledge, and excellent communication to ensure effective solutions and knowledge sharing across the organization.

What is the difference between Tier 3 Technical Support vs Tier 2 Technical Support?

AspectTier 3 Technical SupportTier 2 Technical Support
CredentialsRelevant certifications (e.g., CompTIA, Cisco)Similar certifications, often less advanced
Work EnvironmentAdvanced troubleshooting, specialized teamsFrontline support, customer interaction
ResponsibilitiesResolving complex issues, providing expert solutionsHandling common problems, escalating complex cases
Industry UsageIT, networking, software supportIT, customer service, technical support

In summary, Tier 3 Technical Support focuses on resolving complex, advanced issues requiring specialized knowledge, while Tier 2 Technical Support handles more routine problems and escalates complex cases to Tier 3. Both roles are essential in the technical support hierarchy, with Tier 3 providing expert-level assistance.

What is a Tier 3 Technical Support specialist?

Tier 3 Technical Support specialists are highly skilled IT professionals who handle the most complex and advanced technical issues that cannot be resolved by lower-level support teams. They possess deep expertise in specific products, systems, or technologies and often work closely with engineering or development teams to diagnose and fix critical problems. Tier 3 support may involve in-depth troubleshooting, code-level analysis, and creating solutions or workarounds for unique customer issues. Their role is essential for resolving escalated cases and ensuring customer satisfaction with advanced technical challenges.

What are the key skills and qualifications needed to thrive as a Tier 3 Technical Support specialist, and why are they important?

To excel as a Tier 3 Technical Support specialist, you need advanced troubleshooting abilities, in-depth technical knowledge of systems and networks, and often a degree in computer science or relevant certifications like CompTIA, Cisco, or Microsoft. Familiarity with ticketing systems, diagnostic tools, remote access software, and scripting or automation platforms is commonly required. Strong analytical thinking, clear communication, and patience are critical soft skills for resolving complex issues and collaborating with teams and clients. These combined skills ensure effective resolution of escalated problems, minimize downtime, and maintain customer satisfaction.
More about Tier 3 Technical Support jobs
What cities are hiring for Tier 3 Technical Support jobs? Cities with the most Tier 3 Technical Support job openings:
What states have the most Tier 3 Technical Support jobs? States with the most job openings for Tier 3 Technical Support jobs include:
What job categories do people searching Tier 3 Technical Support jobs look for? The top searched job categories for Tier 3 Technical Support jobs are:
Tier 3 Technical Support jobs near you
Infographic showing various Tier 3 Technical Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Managed Services Engineer

Beyond IT Support

Aurora, CO • On-site

Full-time

Re-posted 3 days ago

Job description

Job Summary:
Beyond IT Support is a company focused on providing managed IT solutions for clients. The Managed Services Engineer is responsible for designing, implementing, and managing IT solutions, troubleshooting issues, and collaborating with clients to meet their technical needs.
Responsibilities:
• Network Design and Implementation: Designing and deploying robust network solutions tailored to client needs, including LAN, WAN, and VPN configurations.
• Systems Administration: Managing server environments, including installation, configuration, maintenance, and troubleshooting of Windows and Linux servers.
• Cloud Services Management: Assisting clients with the implementation and management of cloud solutions, such as Microsoft Azure, AWS, or Google Cloud.
• Security Administration: Implementing and monitoring security protocols and practices to protect client data, including firewalls, antivirus solutions, and intrusion detection systems.
• Technical Support: Providing Tier 2 and Tier 3 technical support to clients, resolving issues related to hardware, software, and network connectivity.
• Monitoring and Maintenance: Utilizing monitoring tools to maintain system performance and health; performing regular updates and patch management.
• Backup and Disaster Recovery: Designing and implementing data backup and disaster recovery plans to ensure business continuity for clients.
• Documentation and Reporting: Creating and maintaining technical documentation, including network diagrams, system configurations, and support tickets.
• Collaboration with Teams: Working closely with other IT professionals, such as Help Desk Technicians and Project Managers, to ensure seamless service delivery.
• Client Liaison: Engaging with clients to assess their technical requirements, provide training, and recommend improvements to their IT infrastructure.
Qualifications:
Required:
• Strong analytical skills
• Attention to detail
• Proficiency in various technologies
• Designing and deploying robust network solutions tailored to client needs, including LAN, WAN, and VPN configurations
• Managing server environments, including installation, configuration, maintenance, and troubleshooting of Windows and Linux servers
• Assisting clients with the implementation and management of cloud solutions, such as Microsoft Azure, AWS, or Google Cloud
• Implementing and monitoring security protocols and practices to protect client data, including firewalls, antivirus solutions, and intrusion detection systems
• Providing Tier 2 and Tier 3 technical support to clients, resolving issues related to hardware, software, and network connectivity
• Utilizing monitoring tools to maintain system performance and health; performing regular updates and patch management
• Designing and implementing data backup and disaster recovery plans to ensure business continuity for clients
• Creating and maintaining technical documentation, including network diagrams, system configurations, and support tickets
• Working closely with other IT professionals, such as Help Desk Technicians and Project Managers, to ensure seamless service delivery
• Engaging with clients to assess their technical requirements, provide training, and recommend improvements to their IT infrastructure
Company:
Beyond IT Support is a cloud advisors offers reliable IT support services in Georgia, Connecticut, New York and Texas. Founded in 2003, the company is headquartered in Norwalk, USA, with a team of 11-50 employees. The company is currently Early Stage.

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