ZipRecruiter

Log In

1

Tier 1 Technical Support Agent Jobs (NOW HIRING)

Resound Networks LLC

Be Seen First

Tier 1 Technical Support Agent

Pampa, TX · On-site

$16 - $18/hr

Answering incoming Tier 1 Technical Support calls, creating tickets, following escalation policies * Maintaining status on open tickets * Scheduling installs/service calls for all markets * Assist ...

AutoAlert

Tier 1 Technical Support

Kansas City, MO · On-site

$36K - $45K/yr

Description Tier 1 Technical Support Location - Kansas City Working Group - 3 Travel Required - No Classification - Non-Exempt Leadership Level - GS 3 to GS 4 *Core Competencies associated with this ...

Lucas Systems

Technical Support Agent

Easley, SC · On-site

$20/hr

Since opening our doors in 1992, we are one of the oldest POS companies in the Quick Service ... A Technical Support Agent will be required to assist end users of Point-of-Sale solutions in ...

Lucas Systems

Technical Support Agent

Easley, SC · On-site

$20/hr

Since opening our doors in 1992, we are one of the oldest POS companies in the Quick Service ... A Technical Support Agent will be required to assist end users of Point-of-Sale solutions in ...

MacStadium

Senior Technical Support Engineer

Atlanta, GA · On-site +1

$80K - $100K/yr

As a Senior Technical Support Engineer, you will be the operational backbone of our support ... Tier 1 ticket flow - managing tickets routed from the support team and our AI-powered support agent ...

MacStadium

Senior Technical Support Engineer

Atlanta, GA · Remote

$80K - $100K/yr

As a Senior Technical Support Engineer, you will be the operational backbone of our support ... Actively shaping the AI agent's Tier 1 output quality. * Within 90 days: Fully operational -- Tier ...

next page

Showing results 1-20

All JobsTier 1 Technical Support Agent Jobs

Tier 1 Technical Support Agent information

See salary details

$10

$19

$30

How much do tier 1 technical support agent jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for tier 1 technical support agent in the United States is $19.07, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $21.88 per hour, depending on experience, location, and employer.

What jobs pay $2000 a day?

Most jobs that pay $2000 a day typically require specialized skills, extensive experience, or high-level positions such as senior consultants, surgeons, or executive roles. These roles often involve demanding schedules, certifications, or working in high-stakes environments. For a Tier 1 Technical Support Agent, such high daily earnings are uncommon, as entry-level support roles generally pay significantly less.

What jobs pay $10,000 a month without a degree?

A Tier 1 Technical Support Agent typically earns less than $10,000 per month, but some high-paying tech roles such as software developers, cloud engineers, or sales managers can reach or exceed that level without a formal degree, often requiring strong skills, certifications, or experience. These roles may involve remote work, specialized knowledge, or certifications like CompTIA or Cisco to increase earning potential.

What are some typical challenges faced by Tier 1 Technical Support Agents, and how can they be addressed on the job?

Tier 1 Technical Support Agents often encounter challenges such as managing a high volume of support requests, troubleshooting a wide range of basic technical issues, and communicating solutions clearly to users with varying technical backgrounds. To address these challenges, agents rely on strong problem-solving skills, clear communication, and comprehensive knowledge bases or scripts provided by the company. Regular training and support from senior team members also help agents stay updated on common issues and effective troubleshooting methods.

What is Tier One technical support?

Tier One technical support is the initial level of customer assistance where agents handle basic issues such as password resets, account access, and common troubleshooting. They typically follow scripted procedures and use diagnostic tools to resolve straightforward problems before escalating more complex issues to higher support tiers.

What are Tier 1 Technical Support Agents?

Tier 1 Technical Support Agents are the first point of contact for customers experiencing technical issues with a product or service. They handle basic troubleshooting, answer common questions, and resolve simple problems such as password resets or connectivity issues. If the issue is too complex, they escalate it to higher-level support teams. Their role is crucial for providing efficient customer service and ensuring user satisfaction.

What are the key skills and qualifications needed to thrive as a Tier 1 Technical Support Agent, and why are they important?

To thrive as a Tier 1 Technical Support Agent, you need a basic understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a high school diploma or equivalent. Familiarity with ticketing systems (like Zendesk or Freshdesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving abilities help agents effectively assist users and de-escalate issues. These skills ensure quick and accurate resolution of technical problems, leading to higher customer satisfaction and efficient service delivery.

What is Tier 1 technical support?

A Tier 1 Technical Support Agent is an entry-level role responsible for handling basic customer issues, troubleshooting common problems, and providing initial assistance using knowledge bases and diagnostic tools. They often follow scripted procedures and escalate complex issues to higher support tiers when necessary.
More about Tier 1 Technical Support Agent jobs
What job categories do people searching Tier 1 Technical Support Agent jobs look for? The top searched job categories for Tier 1 Technical Support Agent jobs are:
Tier 1 Technical Support Agent jobs near you
Tier 1 Technical Support Agent

Tier 1 Technical Support Agent

Resound Networks LLC

Pampa, TX • On-site

$16 - $18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Be Seen First

After you apply to this job, you can share why you’re interested to jump to the top of the candidate list.

Job description

This is not a remote position.

Resound Networks LLC. is a growing wireless internet service provider (WISP) that is servicing cities throughout Texas, New Mexico and soon to be more! We are looking for a driven individual to join our in house growing team.

Successful candidates will exhibit dependability, exceptional customer service skills, and a strong work ethic. This position can be demanding and fast-moving, requiring someone who can exercise good judgment and significant initiative. Candidate must also possess problem-solving skills and the ability to work within a team.

Job Duties: The responsibilities for this position include, but are not limited to, the following:

  • Weekend & Evening Shifts
  • Answering incoming Tier 1 Technical Support calls, creating tickets, following escalation policies
  • Maintaining status on open tickets
  • Scheduling installs/service calls for all markets
  • Assist with billing/sales scenarios

Qualifications:

The following qualifications are required to be considered:

  • High school diploma or GED required.
  • Comfortable working w/ computers
  • Great customer service and interpersonal skills
  • Ability to work flexible work hours, including evenings, weekends, holidays and overtime as available.
  • Positive and professional attitude
  • Ability to work well in a team environment
  • Maintain high level of organization and time management
  • Ability to adapt and thrive in a fast paced work environment
  • Self Motivated

Preferences:

  • Previous experience in IT or Technical background
  • Bilingual

Company Description

Resound Networks LLC is a growing internet service provider (ISP) serving over 500 communities across 8 states. Resound offers reliable and affordable high-speed internet services to residential and business customers. We are looking for a dynamic individual to join our growing team.