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Tier 1 Technical Support Agent Jobs (NOW HIRING)

AppleOne

Tier 1 Technical Support

Burbank, CA · On-site +1

$20/hr

Job Summary We are seeking a Tier 1 Technical Support professional for a remote opportunity in the computer software industry. This role is ideal for someone with early-career technical support and ...

AutoAlert

Tier 1 Technical Support

Kansas City, MO · On-site

$36K - $45K/yr

Description Tier 1 Technical Support Location - Kansas City Working Group - 3 Travel Required - No Classification - Non-Exempt Leadership Level - GS 3 to GS 4 *Core Competencies associated with this ...

SAIC

Tier One Technical Support

Aberdeen, MD · On-site

$80K - $120K/yr

Description SAIC is seeking a Tier 1 (Junior) Technical Support Analyst , with Information Technology (IT) and communication systems experience in support of the U.S. Army Combat Capabilities ...

Gotham Biotech

Technical Support Agent

Portland, ME · Remote

$30 - $35/hr

The Technical Support Agent plays a critical role in ensuring seamless user experiences by ... Escalate complex or unresolved issues to Tier 2 or Tier 3 support teams with comprehensive ...

Jobgether

Customer Support Agent Tier 1

$19.25 - $25.50/hr

Customer Support Agent Tier 1 This is a great opportunity to join a remote-first team supporting a ... Troubleshoot technical and functional issues, guiding users through platform features and resolving ...

MacStadium

Senior Technical Support Engineer

Atlanta, GA · On-site +1

$80K - $100K/yr

As a Senior Technical Support Engineer, you will be the operational backbone of our support ... Tier 1 ticket flow - managing tickets routed from the support team and our AI-powered support agent ...

Wellinks

Technical Support Agent

New Haven, CT · On-site

... 1+ years as a customer service agent or a technical support agent • Familiarity with and troubleshooting mobile platforms running Android OS • Must be able to work shifts ranging from (7am-4pm ...

MacStadium

Senior Technical Support Engineer

Atlanta, GA · Remote

$80K - $100K/yr

As a Senior Technical Support Engineer, you will be the operational backbone of our support ... Actively shaping the AI agent's Tier 1 output quality. * Within 90 days: Fully operational -- Tier ...

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How much do tier 1 technical support agent jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for tier 1 technical support agent in the United States is $19.07, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $21.88 per hour, depending on experience, location, and employer.

What are some typical challenges faced by Tier 1 Technical Support Agents, and how can they be addressed on the job?

Tier 1 Technical Support Agents often encounter challenges such as managing a high volume of support requests, troubleshooting a wide range of basic technical issues, and communicating solutions clearly to users with varying technical backgrounds. To address these challenges, agents rely on strong problem-solving skills, clear communication, and comprehensive knowledge bases or scripts provided by the company. Regular training and support from senior team members also help agents stay updated on common issues and effective troubleshooting methods.

What are Tier 1 Technical Support Agents?

Tier 1 Technical Support Agents are the first point of contact for customers experiencing technical issues with a product or service. They handle basic troubleshooting, answer common questions, and resolve simple problems such as password resets or connectivity issues. If the issue is too complex, they escalate it to higher-level support teams. Their role is crucial for providing efficient customer service and ensuring user satisfaction.

What are the key skills and qualifications needed to thrive as a Tier 1 Technical Support Agent, and why are they important?

To thrive as a Tier 1 Technical Support Agent, you need a basic understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a high school diploma or equivalent. Familiarity with ticketing systems (like Zendesk or Freshdesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving abilities help agents effectively assist users and de-escalate issues. These skills ensure quick and accurate resolution of technical problems, leading to higher customer satisfaction and efficient service delivery.
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What job categories do people searching Tier 1 Technical Support Agent jobs look for? The top searched job categories for Tier 1 Technical Support Agent jobs are:
Tier 1 Technical Support Agent jobs near you
Tier 1 Technical Support

Tier 1 Technical Support

AppleOne

Burbank, CA • On-site, Remote

$20/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 7 days ago

Job description

Job Summary
We are seeking a Tier 1 Technical Support professional for a remote opportunity in the computer software industry. This role is ideal for someone with early-career technical support and office experience who enjoys helping customers, solving basic software-related issues, and communicating clearly by phone and email.
In this Tier 1 Technical Support position, you will assist customers with software licensing and registration questions while following established support processes. This is a strong opportunity to build experience in a structured technical support environment with supportive team collaboration, clear procedures, and the potential to grow into a full-time role over time.
Key Responsibilities
- Respond to customer questions and support requests related to software licensing and registration.
- Assist customers by phone and email while providing accurate, professional, and timely support.
- Verify customer-provided information and follow internal processes to resolve inquiries.
- Respond to customer requests within a 24-hour business period.
- Document relevant details and include all necessary information to accurately address each customer inquiry.
- Manage daily support tasks in an organized and efficient manner with strong attention to detail.
Compensation and Benefits
- Pay: $20 per hour.
- Work arrangement: Remote
- Must live in California.
- These positions may convert to full-time eventually.


Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
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Company Description

This company offers growth and a great group of people to work with.
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About AppleOne

Sourced by ZipRecruiter

AppleOne is a renowned staffing service based in Glendale, California, USA. Positioned in the Human Resources industry, the company offers extensive staffing and recruiting solutions, such as temporary, full-time, and part-time placement, to companies across diverse industry sectors. The company was established by Bernie Howroyd in 1964, launching the business to aid others in finding excellent jobs and companies in finding excellent people.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Glendale, CA, US

Year founded

1964

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