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Tier 1 Technical Support Agent Jobs (NOW HIRING)

AutoAlert

Tier 1 Technical Support

Kansas City, MO · On-site

$36K - $45K/yr

Description Tier 1 Technical Support Location - Kansas City Working Group - 3 Travel Required - No Classification - Non-Exempt Leadership Level - GS 3 to GS 4 *Core Competencies associated with this ...

Robert Half

Tier 1 Technical Support

Brooklyn, IA · On-site

$34K - $43K/yr

We are looking for a Tier 1 Technical Support specialist to join our team in a contract-to-permanent role. This position supports end users by resolving everyday technical issues across mobile ...

Lucas Systems

Technical Support Agent

Easley, SC · On-site

$20/hr

Since opening our doors in 1992, we are one of the oldest POS companies in the Quick Service ... A Technical Support Agent will be required to assist end users of Point-of-Sale solutions in ...

Lucas Systems

Technical Support Agent

Easley, SC · On-site

$20/hr

Since opening our doors in 1992, we are one of the oldest POS companies in the Quick Service ... A Technical Support Agent will be required to assist end users of Point-of-Sale solutions in ...

Lucas Systems, Inc

Technical Support Agent

Easley, SC · On-site

Since opening our doors in 1992, we are one of the oldest POS companies in the Quick Service ... A Technical Support Agent will be required to assist end users of Point-of-Sale solutions in ...

HR STAFFING SOLUTIONS INC

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Desktop Support Technician / Tier 1

Philadelphia, PA · On-site

$30 - $32/hr

DESKTOP SUPPORT TECHNICIAN/TIER 1 DUTIES TO BE PERFORMED The Desktop Support Technician provides Tier 1 technical support to clients both on campus and remotely. This position is campus-based and ...

HR STAFFING SOLUTIONS INC

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Desktop Support Technician / Tier 1

Philadelphia, PA · On-site

$30 - $32/hr

DESKTOP SUPPORT TECHNICIAN/TIER 1 DUTIES TO BE PERFORMED The Desktop Support Technician provides Tier 1 technical support to clients both on campus and remotely. This position is campus-based and ...

MacStadium

Senior Technical Support Engineer

Atlanta, GA · Remote

$80K - $100K/yr

As a Senior Technical Support Engineer, you will be the operational backbone of our support ... Actively shaping the AI agent's Tier 1 output quality. * Within 90 days: Fully operational -- Tier ...

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Tier 1 Technical Support Agent information

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How much do tier 1 technical support agent jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for tier 1 technical support agent in the United States is $19.07, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $21.88 per hour, depending on experience, location, and employer.

What jobs pay $2000 a day?

Most jobs that pay $2000 a day typically require specialized skills, extensive experience, or high-level positions such as senior consultants, surgeons, or executive roles. These roles often involve demanding schedules, certifications, or working in high-stakes environments. For a Tier 1 Technical Support Agent, such high daily earnings are uncommon, as entry-level support roles generally pay significantly less.

What jobs pay $10,000 a month without a degree?

A Tier 1 Technical Support Agent typically earns less than $10,000 per month, but some high-paying tech roles such as software developers, cloud engineers, or sales managers can reach or exceed that level without a formal degree, often requiring strong skills, certifications, or experience. These roles may involve remote work, specialized knowledge, or certifications like CompTIA or Cisco to increase earning potential.

What are some typical challenges faced by Tier 1 Technical Support Agents, and how can they be addressed on the job?

Tier 1 Technical Support Agents often encounter challenges such as managing a high volume of support requests, troubleshooting a wide range of basic technical issues, and communicating solutions clearly to users with varying technical backgrounds. To address these challenges, agents rely on strong problem-solving skills, clear communication, and comprehensive knowledge bases or scripts provided by the company. Regular training and support from senior team members also help agents stay updated on common issues and effective troubleshooting methods.

What is Tier One technical support?

Tier One technical support is the initial level of customer assistance where agents handle basic issues such as password resets, account access, and common troubleshooting. They typically follow scripted procedures and use diagnostic tools to resolve straightforward problems before escalating more complex issues to higher support tiers.

What are Tier 1 Technical Support Agents?

Tier 1 Technical Support Agents are the first point of contact for customers experiencing technical issues with a product or service. They handle basic troubleshooting, answer common questions, and resolve simple problems such as password resets or connectivity issues. If the issue is too complex, they escalate it to higher-level support teams. Their role is crucial for providing efficient customer service and ensuring user satisfaction.

What are the key skills and qualifications needed to thrive as a Tier 1 Technical Support Agent, and why are they important?

To thrive as a Tier 1 Technical Support Agent, you need a basic understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a high school diploma or equivalent. Familiarity with ticketing systems (like Zendesk or Freshdesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving abilities help agents effectively assist users and de-escalate issues. These skills ensure quick and accurate resolution of technical problems, leading to higher customer satisfaction and efficient service delivery.

What is Tier 1 technical support?

A Tier 1 Technical Support Agent is an entry-level role responsible for handling basic customer issues, troubleshooting common problems, and providing initial assistance using knowledge bases and diagnostic tools. They often follow scripted procedures and escalate complex issues to higher support tiers when necessary.
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Tier 1 Technical Support Agent jobs near you
Tier 1 Technical Support

Tier 1 Technical Support

AutoAlert

Kansas City, MO • On-site

$36K - $45K/yr

Full-time

Posted 26 days ago

Job description

Description
Tier 1 Technical Support
Location - Kansas City
Working Group - 3
Travel Required - No
Classification - Non-Exempt
Leadership Level - GS 3 to GS 4
*Core Competencies associated with this role: Attendance & Punctuality, Customer Service, Dependability, Job Knowledge
AutoAlert is the original disruptor in the automotive software space. Our Customer Experience Management (CXM) platform is revolutionizing the dealership-customer relationship, creating direct opportunities for meaningful connections and seamless experiences both online and offline.
About AutoAlert
AutoAlert offers a portfolio of innovative solutions that maximize dealership profitability by focusing on customer relationships and creating direct opportunities for meaningful data-driven connections. Founded in 2002, AutoAlert is the leading automotive software and data mining provider, enhancing customer relationships that lead to repeat sales, service, and increased loyalty. AutoAlert's mission is to empower innovative automotive partnerships to improve data-driven customer experiences. AutoAlert is proud to lead the industry in data security, with independently audited high-level security in place via Soc 2 Type 2 and ISO/IEC 27001:2013 certifications.
Role Description
At AutoAlert, the Tier 1 Technical Support is responsible for servicing our AutoAlert customers through incoming calls, emails, and chats. They are expected to deliver one-call resolution while guiding our customers to additional training and instructional material to support current steps or next steps in their understanding of our suite of products. You are expected to be the SME (subject matter expert) in all functionalities of our products, supporting both internal and external customers, while demonstrating the desire to provide a world-class user experience.
You are a team player with strong problem-solving skills and an innovative mindset. You will be a part of a creative, diverse, collaborative team of hardworking individuals to increase brand favorability, customer engagement and advocacy, and revenue growth. This is a fast-paced role that requires strong leadership, priority management, and interpersonal skills.
  • Handle inbound customer inquiries from numerous sources, including phone, email, and chat
  • Diagnose initial inbound tickets within two hours of submission
  • Create comprehensive Salesforce tickets detailing inbound communication received
  • Close tickets via One-Call resolution or escalate customer experiences according to Client Care standards and documentation
  • Provide necessary supporting documentation to appropriate team members for any escalated issues and maintain open lines of communication with customer throughout escalation process
  • Maintain clear and consistent communication with customers while troubleshooting issues up to and including point-of-satisfaction resolution
  • Other duties as assigned
Your Experience and Impact
  • Previous experience in service-oriented industry
  • Automotive experience preferred
  • Sufficient product knowledge of the AutoAlert product platform
  • Strong problem solving and troubleshooting capability
  • Competency with computer applications and programs
  • Proficiency in Salesforce
Supervisor Responsibilities
This position has no direct supervisory responsibilities but works with other team members inside and outside of the department
Across all teams, we look for the following Values:
  • Be a Role Model
  • Be Passionate About our Partners' Success
  • Own Working Together
  • Deliver Results
Living the AutoAlert values is core to all team members' success. We welcome and encourage all people of diverse backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer, focused on providing a positive place for you to grow your career.
Accommodations
If you require assistance applying for open positions, please reach out to Human Resources at hr@autoalert.com.
Benefits
AutoAlert provides a robust benefits package to eligible employees. Eligibility requirements apply to all plans in the United States and Canada. AutoAlert reserves the right to alter benefits offerings at will.
Posting Statement
AutoAlert is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
AutoAlert does not accept unsolicited headhunter and agency resumes. AutoAlert will not pay any third-party agency or company that does not have a signed agreement with AutoAlert.
We are unable to sponsor H1-B Visas at this time.

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