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Tier 1 Technical Support Agent Jobs (NOW HIRING)

Vets Hired

Tier 1 Technical Support

Edwards, CA

$37K - $47K/yr

Job Summary The Tier 1 Technical Support professional provides first-level IT support and troubleshooting for software, network, hardware, and workstation issues. The role assists users, resolves ...

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Tier 1 Technical Support

Kansas City, MO · Remote

Tier 1 Technical Support Location - Kansas City Working Group - 3 Travel Required - No Classification - Non-Exempt Leadership Level - GS 3 to GS 4 *Core Competencies associated with this role:

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Tier 1 Technical Support

Kansas City, MO · On-site

$36K - $45K/yr

Description Tier 1 Technical Support Location - Kansas City Working Group - 3 Travel Required - No Classification - Non-Exempt Leadership Level - GS 3 to GS 4 *Core Competencies associated with this ...

Lucas Systems

Technical Support Agent

Easley, SC · On-site

$20/hr

Since opening our doors in 1992, we are one of the oldest POS companies in the Quick Service ... A Technical Support Agent will be required to assist end users of Point-of-Sale solutions in ...

American Innovations LTD

Technical Support, Tier 1

Austin, TX · On-site +1

$37K - $46K/yr

About the Role As a Technical Support Representative, Tier 1, you'll be the first point of contact for customers troubleshooting tablet, connectivity, and account issues - by phone and chat. You'll ...

Lucas Systems

Technical Support Agent

Easley, SC · On-site

$20/hr

Since opening our doors in 1992, we are one of the oldest POS companies in the Quick Service ... A Technical Support Agent will be required to assist end users of Point-of-Sale solutions in ...

PAR Technology

Technical Support Agent

... tier customer support. With opportunities for growth and internal promotion, this is a chance to ... Requirements: * 1+ year of Customer Service experience (Helpdesk experience preferred) * Background ...

Cirrus Systems

Technical Support Agent

Dallas, TX · On-site

The Technical Support Agent is responsible for providing fast, effective, and professional support ... 1 support issues • Follow the escalation process to push complex issues to level 2 support • ...

Cirrus Systems, Inc.

Technical Support Agent

Dallas, TX · On-site

$21 - $24/hr

The Technical Support Agent is responsible for providing fast, effective, and professional support ... Follow support processes to identify and resolve level 1 support issues * Follow the escalation ...

Praxis Tech

NY · On-site

$52 - $70/hr

Join the MyAffiliates team as a 2nd Level Technical Support Agent. Passionate about technical ... Join our Malta team and help deliver an exceptional client experience from day one!

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Brivo

Technical Support Agent (Access)

Austin, TX · On-site

$19/hr

Technical Support Agent (Access) Department: Technical Support Employment Type: Full Time Location ... We thrive on in-person collaboration and a "one-team" atmosphere. We embrace our international ...

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Tier 1 Technical Support Agent information

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How much do tier 1 technical support agent jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for tier 1 technical support agent in the United States is $19.07, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $21.88 per hour, depending on experience, location, and employer.

What is a Tier 1 technical support agent?

Tier 1 Technical Support Agents are the first point of contact for customers experiencing technical issues with a product or service. They handle basic troubleshooting, answer common questions, and resolve simple problems such as password resets or connectivity issues. If the issue is too complex, they escalate it to higher-level support teams. Their role is crucial for providing efficient customer service and ensuring user satisfaction.

What skills and qualifications are needed to be a Tier 1 technical support agent?

To thrive as a Tier 1 Technical Support Agent, you need a basic understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a high school diploma or equivalent. Familiarity with ticketing systems (like Zendesk or Freshdesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving abilities help agents effectively assist users and de-escalate issues. These skills ensure quick and accurate resolution of technical problems, leading to higher customer satisfaction and efficient service delivery.

What challenges do Tier 1 technical support agents face, and how can they be addressed?

Tier 1 Technical Support Agents often encounter challenges such as managing a high volume of support requests, troubleshooting a wide range of basic technical issues, and communicating solutions clearly to users with varying technical backgrounds. To address these challenges, agents rely on strong problem-solving skills, clear communication, and comprehensive knowledge bases or scripts provided by the company. Regular training and support from senior team members also help agents stay updated on common issues and effective troubleshooting methods.
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Tier 1 Technical Support Agent jobs near you
Infographic showing various Tier 1 Technical Support Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $39,664 per year, or $19.1 per hour.

Tier 1 Technical Support

Vets Hired

Edwards, CA

$37K - $47K/yr

Full-time

Posted 7 days ago

Job description

Job Summary

The Tier 1 Technical Support professional provides first-level IT support and troubleshooting for software, network, hardware, and workstation issues. The role assists users, resolves basic technical problems, images and deploys computers, installs software and security updates, documents incidents, and escalates complex issues to higher-level technicians.

Key Responsibilities
  • Provide Tier 1 technical support for software, network, and workstation issues.
  • Troubleshoot incidents and identify root causes.
  • Image and configure computers.
  • Install software updates, security patches, and required configurations.
  • Document technical issues and resolutions in the ticketing system.
  • Escalate complex issues to Tier 2 technical support.
  • Deploy desktop workstations and laptops.
  • Provide professional customer service and technical assistance.
Required Qualifications
  • At least 2 years of Windows system administration and/or technical support experience.
  • Knowledge of Windows operating systems.
  • Experience supporting hardware and scientific peripherals.
  • Microsoft Endpoint Administrator or CompTIA A+ certification preferred.
  • DoD IAT Level II certification such as Security+ preferred.
  • Secret security clearance or ability to obtain one.