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Tier 1 Technical Support Agent Jobs (NOW HIRING)

Wellinks

Technical Support Agent

New Haven, CT · On-site

A team player with a willingness to help others succeed Qualifications: * 1+ years as a customer service agent or a technical support agent * Familiarity with and troubleshooting mobile platforms ...

Fiserv, Inc.

Technical Support Agent

Omaha, NE · On-site

We connect financial institutions, corporations, merchants, and consumers to one another millions ... As a Technical Support Agent, you will provide advanced support to clients by troubleshooting ...

Cirrus Systems

Technical Support Agent

Dallas, TX · On-site

The Technical Support Agent is responsible for providing fast, effective, and professional support ... 1 support issues • Follow the escalation process to push complex issues to level 2 support • ...

NextLink

Technical Support Agent

Euless, TX · On-site

$18/hr

... Role Join Nextlink as a Technical Support Agent, where you'll be the voice of our customer ... Candidates who pass our bilingual assessment will receive an additional $1.00/hour Great benefits ...

NextLink

Technical Support Agent

Hudson Oaks, TX · On-site

$18/hr

... Role Join Nextlink as a Technical Support Agent, where you'll be the voice of our customer ... Candidates who pass our bilingual assessment will receive an additional $1.00/hour Great benefits ...

Express Wash Inc

POS Support Agent

Etna, OH · On-site

Essential duties and responsibilities The POS Support Agent provides frontline technical support ... Tier 1 & Tier 2 Technical Support * Serve as the first point of contact for POS-related support ...

MacStadium

Technical Support Specialist

Atlanta, GA · Remote

$55K - $70K/yr

You will act the human counterpart to MacStadium's new Tier 1 AI agent. The AI handles first-touch ... years in technical customer support, help desk, IT support, or a similar role * Comfortable in ...

MacStadium

Technical Support Specialist

Atlanta, GA · On-site +1

$55K - $70K/yr

You will act the human counterpart to MacStadium's new Tier 1 AI agent. The AI handles first-touch ... years in technical customer support, help desk, IT support, or a similar role * Comfortable in ...

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Tier 1 Technical Support Agent information

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How much do tier 1 technical support agent jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for tier 1 technical support agent in the United States is $19.07, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $21.88 per hour, depending on experience, location, and employer.

What challenges do Tier 1 technical support agents face, and how can they be addressed?

Tier 1 Technical Support Agents often encounter challenges such as managing a high volume of support requests, troubleshooting a wide range of basic technical issues, and communicating solutions clearly to users with varying technical backgrounds. To address these challenges, agents rely on strong problem-solving skills, clear communication, and comprehensive knowledge bases or scripts provided by the company. Regular training and support from senior team members also help agents stay updated on common issues and effective troubleshooting methods.

What is a Tier 1 technical support agent?

Tier 1 Technical Support Agents are the first point of contact for customers experiencing technical issues with a product or service. They handle basic troubleshooting, answer common questions, and resolve simple problems such as password resets or connectivity issues. If the issue is too complex, they escalate it to higher-level support teams. Their role is crucial for providing efficient customer service and ensuring user satisfaction.

What skills and qualifications are needed to be a Tier 1 technical support agent?

To thrive as a Tier 1 Technical Support Agent, you need a basic understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a high school diploma or equivalent. Familiarity with ticketing systems (like Zendesk or Freshdesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving abilities help agents effectively assist users and de-escalate issues. These skills ensure quick and accurate resolution of technical problems, leading to higher customer satisfaction and efficient service delivery.
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Tier 1 Technical Support Agent jobs near you
Infographic showing various Tier 1 Technical Support Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $39,664 per year, or $19.1 per hour.

Technical Support Agent

Wellinks

New Haven, CT • On-site

Full-time

Re-posted 9 days ago

Job description

About Wellinks:
Wellinks is redefining how cardiopulmonary care is delivered. Our solution combines the benefits of virtual chronic care disease management with the power of remote patient monitoring through our proprietary, FDA-cleared Spire Remote Patient Monitoring System. By pairing predictive insights with proactive clinical intervention, Wellinks demonstrates results in reducing acute care utilization, readmission rates, and total cost of care. We are closing care gaps and changing the paradigm in how this traditionally underserved population receives care.
Wellinks is a high-growth company that is rich with mission-driven talent, guided by passionate leaders, and backed by world class investors. We are headquartered in New Haven Connecticut, conveniently between Boston and New York, and have team members across the US.
Position Description:
The Technical Support Agent helps support a growing pool of Customers and Patients who utilize our remote patient monitoring service as well as internal teams who support this monitoring service, and our external partners conducting research studies and clinical trials. Our agents work across several platforms in a fast-paced start-up environment.
Essential Duties and Responsibilities:
  • Handle inbound and outbound calls, emails, SMS, and chats
  • Troubleshoot devices, accounts, apps, and online dashboard issues using a variety of platforms and tools
  • Thoroughly document and report all patient complaints, inquiries, and interactions
  • Place orders, process returns, and track the status of all inventories sent to users
  • Test, debug, and provide feedback on our apps and products via an internal beta team
  • Manage a variety of assigned projects related to remote patient monitoring, clinical trials, product
  • Refinement, bug reporting, patient and employee onboarding, and others as needed

Key Competencies:
  • Excellent telephone communication skills
  • Proficient at problem solving and decision making
  • Ability to work independently and collaboratively in a fast-paced environment
  • Strong attention to detail
  • Excellent Communication skills - verbal and written
  • Ability to collect, manage and analyze data
  • Works efficiently in a remote environment
  • A team player with a willingness to help others succeed

Qualifications:
  • 1+ years as a customer service agent or a technical support agent
  • Familiarity with and troubleshooting mobile platforms running Android OS
  • Must be able to work shifts ranging from (7am-4pm, 8am-5pm, or 9am-6pm, 11am-8pm) EST.
  • Must live in the New Haven, CT area.

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