ZipRecruiter

Log In

1

Technical Support 2 Jobs (NOW HIRING)

MVT Holdings

Technical Support Analyst II

Sparks, TX · On-site

$19.50/hr

Mesilla Valley Transportation is hiring a Technical Support Analyst II in El Paso, TX! The Technical Support Analyst is responsible for ensuring proper computer operation so that end users can ...

nLeague

Technical support

Atlanta, GA · On-site

High school diploma or GED AND Two years of education or experience in information security ... Minimum 5 years' experience providing both front and back end technical support for 3rd party ...

AMA TechTel

Level II Technical Support

Amarillo, TX · On-site

As a Level II Technical Support Representative, you will be responsible for monitoring the following products 24 hours a day:Wireless/VOIPHosted Phone SystemFiberPOTSDSLYou 'll also be responsible ...

AMA TechTel

Level II Technical Support

Amarillo, TX · On-site

As a Level II Technical Support Representative, you will be responsible for monitoring the following products 24 hours a day: * Wireless/VOIP * Hosted Phone System * Fiber * POTS * DSL You'll also be ...

MVT Holdings

Technical Support Analyst II

Fort Bliss, TX · On-site

$19.50/hr

Mesilla Valley Transportation is hiring a Technical Support Analyst II in El Paso, TX! The Technical Support Analyst is responsible for ensuring proper computer operation so that end users can ...

MVT Holdings

Technical Support Analyst II

El Paso, TX · On-site

$19.50/hr

Mesilla Valley Transportation is hiring a Technical Support Analyst II in El Paso, TX! The Technical Support Analyst is responsible for ensuring proper computer operation so that end users can ...

Collabera

Technical Support

Carrollton, TX

$18/hr

As a Technical Support Representative, you will be resolving technical problems reported by tax ... Bachelor's degree preferred. 1-2 years experience in a call center environment. 2+ years experience ...

CEDENT

Technical Support Scientist II

Saint Cloud, MN · On-site

In this role, you will be responsible for delivering advanced technical support for client products ... * 1 to 2 years previous related experience and/or training preferred. * 2 years practical ...

Scalence L.L.C.

Technical Support

Manhattan, NY · On-site

C. is seeking a dedicated Technical Support professional to join their team. This role requires ... tech support) • 2 years of experience using Google Suite Company : In today's dynamic and ...

previous page

Showing results 41-60

All JobsTechnology JobsDesktop Support JobsComputer Support Specialist JobsTechnical Support 2 Jobs

Technical Support 2 information

See salary details

$14

$26

$44

How much do technical support 2 jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for technical support 2 in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a Technical Support 2?

A Technical Support 2 is an intermediate-level technical support professional who assists customers and end-users with troubleshooting hardware, software, and network issues. They typically handle more complex problems than entry-level support staff, often escalating unresolved issues to higher-level engineers. Technical Support 2 personnel may also document issues, provide training, and help implement solutions to prevent recurring problems. Their role is crucial in ensuring customer satisfaction and maintaining smooth IT operations.

What are the key skills and qualifications needed to thrive as a Technical Support 2, and why are they important?

Technical Support 2 professionals need a solid understanding of computer systems, troubleshooting methodologies, and networking fundamentals, often supported by an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified. They frequently utilize ticketing systems, remote desktop tools, and diagnostic software to resolve user issues efficiently. Excellent communication, patience, and problem-solving abilities are vital soft skills for managing user concerns and collaborating with other IT staff. These competencies ensure timely and effective technical assistance, leading to higher user satisfaction and organizational productivity.

What are some typical challenges faced by someone in a Technical Support 2 role, and how can they be managed?

Technical Support 2 professionals often encounter complex technical issues that may require in-depth troubleshooting and collaboration with engineering or development teams. Managing customer expectations while resolving escalated problems can be challenging, especially when issues take time to resolve. To succeed, it's important to develop strong communication skills, maintain a well-organized workflow, and continually update your technical knowledge. Building good relationships with team members and other departments also helps streamline problem-solving and ensures customer satisfaction.

What is the difference between Technical Support 2 vs Technical Support 1?

AspectTechnical Support 2Technical Support 1
Required CredentialsAssociate's degree or equivalent, relevant certifications (e.g., CompTIA A+)High school diploma, basic technical certifications
Work EnvironmentHelp desks, call centers, on-site support for complex issuesHelp desks, remote support for basic troubleshooting
Employer & Industry UsageIT companies, tech support departments, enterprise environmentsSmall businesses, retail, entry-level support roles
Common Search & ComparisonTechnical Support 2 vs Technical Support 1

Technical Support 2 typically requires more advanced certifications and handles more complex issues in enterprise environments, whereas Technical Support 1 focuses on basic troubleshooting and entry-level support tasks. The roles differ mainly in experience level and scope of responsibilities.

What jobs are considered technical support?

Technical support jobs involve assisting users with hardware, software, or network issues, often in call centers, help desks, or onsite environments. Common roles include help desk technician, IT support specialist, and technical support analyst, which typically require troubleshooting skills and knowledge of relevant tools and systems.
More about Technical Support 2 jobs

What job categories do people searching Technical Support 2 jobs look for?

The top searched job categories for Technical Support 2 jobs are:

Infographic showing various Technical Support 2 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Technical Support Analyst II

MVT Holdings

Sparks, TX • On-site

$19.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Join the MVT family!!! Mesilla Valley Transportation is hiring a Technical Support Analyst II in El Paso, TX!
The Technical Support Analyst is responsible for ensuring proper computer operation so that end users can accomplish business tasks.
Job Summary
The Technical Support Analyst II will be responsible for providing support to a wide variety of customer types and situations. Progressive levels of responsibility within the role will necessitate a more proactive approach to preventing future issues and fostering customer education.
Responsibilities:
  • Handle more complex and critical technical issues.
  • Mentor and train junior support staff.
  • Advise on more complex technical issues that Analys I cannot resolve, as needed.
  • Provide basic & advanced troubleshooting and problem-solving for technical issues.
  • Develop deep knowledge of specific products, services, and technologies.
  • Help develop training materials and deliver training sessions.
  • Perform advanced system health checks and report anomalies.
  • Create, review, and approve knowledge base articles for internal and external use.
Qualifications:
  • Associate's Degree in IT related field (Required).
  • Two to seven (2 - 7) years of relevant experience (Required). An equivalent combination of education and experience will also be considered.
  • Basic certifications (Preferred) - A+, CCNA, Network+.
Job Benefits:
  • 401(k)
  • Dental Insurance
  • Health Insurance
  • Life Insurance
  • Paid Time Off
  • Tuition Reimbursement
  • Vision insurance
Benefit Conditions:
  • Only full-time employees are eligible.
Mesilla Valley Transportation began in 1982 as a small independent fleet in the Southwest. In the late '80s, MVT went through a controlled growth spurt and began to encompass the 48 connected states and Canada.
Today, Mesilla Valley Transportation is one of the largest locally-owned Truck Load carriers in the U.S. We specialize in time-sensitive service between major manufacturing areas within the U.S., Canada, and Mexico borders.
"Where family, careers, and success come together!"
Company: MVT Services
Employement Type: Full-Time
Salary: $19.50 hr
Shift: 8:00 AM - 5:00 PM on Monday, Tuesday, Wednesday, Thursday, Friday
with occasional weekends
Department: Information Technology
Benefits: 401(k)
Req ID: 606

Apply