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Technical Support 2 Jobs (NOW HIRING)

Centriworks

Technical Support Analyst II

Knoxville, TN · On-site

Description Technical Support Analyst II Location: Knoxville, TN Job Type: Full-Time Industry: MIT Services Centriworks has been a trusted technology leader in East Tennessee for over 60 years , and ...

Group Nine

Technical Support

Naperville, IL · On-site

Collaborate with the Level 2 team on escalated issues Minimum Qualifications: * High school diploma ... Ankit Kumar Sr. Technical Recruiter We Support DIRECT CLIENTS, System Integrators and Prime Vendors!

Collabera

Technical Support

Carrollton, TX

$18/hr

As a Technical Support Representative, you will be resolving technical problems reported by tax ... Bachelor's degree preferred. 1-2 years experience in a call center environment. 2+ years experience ...

nLeague

Technical support

Atlanta, GA · On-site

High school diploma or GED AND Two years of education or experience in information security ... Minimum 5 years' experience providing both front and back end technical support for 3rd party ...

AMA TechTel

Level II Technical Support

Amarillo, TX · On-site

As a Level II Technical Support Representative, you will be responsible for monitoring the following products 24 hours a day: * Wireless/VOIP * Hosted Phone System * Fiber * POTS * DSL You'll also be ...

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How much do technical support 2 jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for technical support 2 in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support 2, and why are they important?

Technical Support 2 professionals need a solid understanding of computer systems, troubleshooting methodologies, and networking fundamentals, often supported by an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified. They frequently utilize ticketing systems, remote desktop tools, and diagnostic software to resolve user issues efficiently. Excellent communication, patience, and problem-solving abilities are vital soft skills for managing user concerns and collaborating with other IT staff. These competencies ensure timely and effective technical assistance, leading to higher user satisfaction and organizational productivity.

What is a Technical Support 2?

A Technical Support 2 is an intermediate-level technical support professional who assists customers and end-users with troubleshooting hardware, software, and network issues. They typically handle more complex problems than entry-level support staff, often escalating unresolved issues to higher-level engineers. Technical Support 2 personnel may also document issues, provide training, and help implement solutions to prevent recurring problems. Their role is crucial in ensuring customer satisfaction and maintaining smooth IT operations.

What is the difference between Technical Support 2 vs Technical Support 1?

AspectTechnical Support 2Technical Support 1
Required CredentialsAssociate's degree or equivalent, relevant certifications (e.g., CompTIA A+)High school diploma, basic technical certifications
Work EnvironmentHelp desks, call centers, on-site support for complex issuesHelp desks, remote support for basic troubleshooting
Employer & Industry UsageIT companies, tech support departments, enterprise environmentsSmall businesses, retail, entry-level support roles
Common Search & ComparisonTechnical Support 2 vs Technical Support 1

Technical Support 2 typically requires more advanced certifications and handles more complex issues in enterprise environments, whereas Technical Support 1 focuses on basic troubleshooting and entry-level support tasks. The roles differ mainly in experience level and scope of responsibilities.

What are some typical challenges faced by someone in a Technical Support 2 role, and how can they be managed?

Technical Support 2 professionals often encounter complex technical issues that may require in-depth troubleshooting and collaboration with engineering or development teams. Managing customer expectations while resolving escalated problems can be challenging, especially when issues take time to resolve. To succeed, it's important to develop strong communication skills, maintain a well-organized workflow, and continually update your technical knowledge. Building good relationships with team members and other departments also helps streamline problem-solving and ensures customer satisfaction.
More about Technical Support 2 jobs
What job categories do people searching Technical Support 2 jobs look for? The top searched job categories for Technical Support 2 jobs are:
Infographic showing various Technical Support 2 job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, 1% Temporary, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
Technical Support Analyst II

Technical Support Analyst II

Centriworks

Knoxville, TN • On-site

Other

Posted 14 days ago

Job description

Description

Technical Support Analyst II

Location: Knoxville, TN
Job Type: Full-Time
Industry: MIT Services


Centriworks has been a trusted technology leader in East Tennessee for over 60 years, and we're just getting started. We combine decades of stability with a forward-thinking vision, constantly evolving into new areas of business technology, imaging services, and digital optimization. Our team recently earned recognition as a 2026 Knox News TOP WORKPLACE, and that culture of excellence is something we protect fiercely. 


About the Role

Are you ready to take your technical support career to the next level? As a Technical Support Analyst II, you'll be the go-to expert for resolving escalated IT issues, mentoring junior support staff, and contributing to system improvements. This role is ideal for professionals with hands-on experience in troubleshooting and a passion for delivering exceptional service in a dynamic, multi-site environment.


What You'll Do

  • Provide advanced troubleshooting for desktop, network, and software issues
  • Install, configure, test, and maintain hardware, software, and peripherals
  • Act as a technical resource for end-users and Level I support staff
  • Analyze user problems and implement corrective actions
  • Document support activities and maintain system configuration records
  • Lead small-scale hardware/software upgrade projects
  • Train users and Level I support staff on systems and procedures
  • Collaborate with senior analysts and vendors on complex issues
  • Monitor system performance and recommend improvements
  • Ensure compliance with software licensing and asset management
  • Deliver remote or on-site support as needed

Requirements

  Education & Certifications

  • Associate's  degree in Information Technology, Computer Science, or a related field (or equivalent experience)
  • Required:
    • CompTIA Network+
  • Preferred:
    • CompTIA Security+
    • MD-10 Microsoft Endpoint Administrator + Mastering Endpoint Security
    • Microsoft Teams Support + Using Teams + Configuring Teams
    • Azure 900 Certificate 

Experience & Technical Skills

  • 2-3 years in a technical support role
  • Proficiency in Windows/macOS, Active Directory, Office 365
  • Familiarity with remote desktop tools and ticketing systems
  • Moderate understanding of network technologies, security practices, and servers
  • Experience with scripting (RMM & PowerShell)
  • Experience with virtualization (VMware, Hyper-V)
  • Experience in multi-site or remote support environments

Soft Skills

  • Strong communication and interpersonal skills
  • Ability to explain technical concepts to non-technical users
  • Analytical thinking and problem-solving ability

Apply