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Part Time Tier 2 Support Jobs (NOW HIRING)

Broadway

IT Support Technician Tier II

Galesburg, IL · On-site

$21 - $24/hr

We are looking for an IT Support Technician Tier II who will provide excellent customer services to Bridgeway employees providing Tier II support. Perform systems and network troubleshooting to ...

Bridgeway

IT Support Technician Tier II

Galesburg, IL · On-site

$21 - $24/hr

We are looking for an IT Support Technician Tier IIwho will provide excellent customer services to Bridgeway employees providing Tier II support.Perform systems and network troubleshooting to isolate ...

MCIT Business Solutions

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Part-Time IT Support Specialist - Tier 1/2

Houston, TX · On-site

$22 - $25/hr

... Part-Time IT Support Specialist to join our team for approximately 20 hours per week . This position will provide Tier 1 technical support and assist with Tier 2 issues across multiple client ...

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CommonBond

Service Coord Tier 2

Mankato, MN · On-site

$25.18 - $26.74/hr

Since 1971, our model has been about supporting residents in finding stability and achieving their ... CommonBond Communities invites qualified applicants to apply for the Part Time Service Coordinator ...

CommonBond

Service Coord Tier 2

Forest Lake, MN · On-site

$25.18 - $26.74/hr

CommonBond Communities invites qualified applicants to apply for the Service Coordinator - Tier 2 ... Serve as a resource to peers on community partner navigation and tenancy support strategies.

NCSU

IT Technical Support Analyst

Raleigh, NC · On-site

Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status ... As a Tier 2 support position within CVM IT, this role is responsible for resolving complex ...

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Part Time Tier 2 Support information

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How much do part time tier 2 support jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for part time tier 2 support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What is the difference between Part Time Tier 2 Support vs Part Time Help Desk Technician?

AspectPart Time Tier 2 SupportPart Time Help Desk Technician
CertificationsCompTIA A+, Network+ often preferredCompTIA A+ typically required
Work EnvironmentTechnical support, troubleshooting complex issuesFrontline customer support, basic troubleshooting
Industry UsageIT support, managed servicesIT help desk, customer service roles

Part Time Tier 2 Support and Part Time Help Desk Technician roles both involve technical support, but Tier 2 Support handles more complex issues requiring advanced troubleshooting skills, while Help Desk Technicians focus on basic customer inquiries and initial problem resolution. The certifications and work environments overlap, but Tier 2 roles typically require more specialized knowledge.

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Part Time Tier 2 Support jobs near you
Infographic showing various Part Time Tier 2 Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.

6years Tier II support for critical 311 or 911 - Part time

GoIntellects Inc.

Washington, DC • On-site

$43 - $45/hr

Part-time

Posted 14 days ago

Job description

Role:  Tier II support for critical 311/911
Location : Washington, DC (Onsite)
Client : DC Government
Job Description :
IT professional (6–10 yrs) providing Tier II support for critical 311/911 operations—troubleshooting workstations, apps, networks. Supports Mobile Data Computers to ensure field unit connectivity. Weekend role: 10-hour shifts, 2 days/week.

Shift time 2 PM - Midnight

Responsibilities: 
  1. 1. Provides Tier II IT support for 911 and 311 call floor operations, including troubleshooting workstations, testing software updates, resolving system glitches, and assisting users. 
    2.  Supports MDC division operations, including imaging, processing client support requests, configuring, and maintaining toughbooks, routers, and associated vehicle installations. 
    3.  Provides support and feedback on implementation of IT hardware and application solutions for the call floor and MDC environments. 
    4.  Performs tests, participates in system acceptance procedures, and performance monitoring methods for call floor applications and MDC systems. 
    5.  Supports radio communications, dispatch operations, and network system infrastructure, including routine monitoring, alarm escalation, and coordination with OCTO and external stakeholders. 
    6.  Provides IT support for Mobile VPN and mobile connectivity tools, including diagnostics, troubleshooting, and coverage analysis. 
    7.  Follows OUC-IT Standard Operating Procedures (SOPs) for Tier II troubleshooting and daily operations. 
    8.  Supports IT asset management by tracking, updating, and maintaining inventory of call floor and MDC hardware, ensuring accurate records of equipment assignment, deployment, and lifecycle status. 
    9.  Uses the ServiceNow ticketing system to open, track, update, and close OUC-IT service tickets in accordance with established processes. 
    10.  Participates in inter-agency coordination to ensure technical requirements for 911, 311, and MDC systems are met. 
    11.  Assists with security patching, operating system upgrades, firewall coordination, and integration of agency software into call floor and MDC environments. 
    12.  Assists in the deployment of new hardware and applications, including installation, configuration, testing, and user support. 
    13.  Performs other duties and responsibilities as required, assigned, or requested. 
  2.  
Minimum Education/Certification Requirements:
Bachelor’s degree in IT or related field or equivalent experience