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Remote Tier 2 Support Jobs (NOW HIRING)

Flock Safety

Tier 2 Support Specialist, DFR

$70K - $75K/yr

Own day-to-day Tier 2 support cases for active DFR customers across phone, email, and case-based ... While we value the energy of our hub communities, we embrace remote work and welcome applications ...

www.exigotechnology.com

Support Technician II

Scottsdale, AZ · On-site +1

$21.75 - $29.75/hr

Responsible for providing Tier 2 I.T. support services in our managed services division. You will ... Experience with Remote Support and Monitoring tools such as Connectwise Automate (Labtech ...

i-Tech Support

Helpdesk Technician Level 2

Orlando, FL · Remote

$18.75 - $25.25/hr

As a Tier 2 Helpdesk Support professional, your primary responsibility is to provide technical ... Strong knowledge with our ticketing systems, remote support tools, and system monitoring tools.

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How much do remote tier 2 support jobs pay per hour?

As of May 31, 2026, the average hourly pay for remote tier 2 support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Tier 2 Support specialist, and why are they important?

To thrive as a Remote Tier 2 Support specialist, you need a solid understanding of troubleshooting, networking, and operating system concepts, typically backed by experience in IT support and relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as Zendesk or ServiceNow), remote desktop tools, and diagnostic utilities is essential for resolving complex technical issues. Strong communication, patience, and problem-solving abilities help you effectively assist users and collaborate with both customers and team members. These competencies ensure efficient resolution of escalated issues and maintain high levels of user satisfaction in a remote work environment.

How do Remote Tier 2 Support professionals typically collaborate with Tier 1 and Tier 3 teams to resolve complex technical issues?

Remote Tier 2 Support professionals often act as a bridge between Tier 1 (frontline) and Tier 3 (advanced) support teams. They routinely communicate with Tier 1 to gather detailed information about reported issues and may provide guidance or documentation to help resolve recurring problems at the initial stage. For more complex cases, Tier 2 escalates issues to Tier 3 while ensuring all relevant troubleshooting steps and findings are thoroughly documented. Regular virtual meetings, ticketing systems, and chat platforms are commonly used to maintain efficient collaboration and knowledge sharing across support levels.

What are Remote Tier 2 Support roles?

Remote Tier 2 Support roles involve providing advanced technical assistance to customers or users who are experiencing issues that cannot be resolved by Tier 1 support teams. These professionals typically work from a remote location, using tools such as email, chat, or remote desktop software to diagnose and troubleshoot complex problems. Tier 2 support staff often escalate critical issues to higher-level teams if needed, and may also document solutions, contribute to knowledge bases, and assist in training lower-tier support agents. Strong troubleshooting skills, technical knowledge, and effective communication are important for success in this role.
More about Remote Tier 2 Support jobs
What cities are hiring for Remote Tier 2 Support jobs? Cities with the most Remote Tier 2 Support job openings:
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Remote Tier 2 Support jobs near you
Infographic showing various Remote Tier 2 Support job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Tier 2 Help Desk, REMOTE

Hire Evolution Consulting

Ashburn, VA • Remote

$61K - $64K/yr

Full-time

Posted 9 days ago

Job description

Remote Tier 2 Help Desk Specialist

We’re currently hiring an experienced Tier 2 Help Desk Specialist to join a fast-paced enterprise support environment supporting a large national organization. This is a fully remote opportunity for someone who enjoys solving technical issues, working independently, and supporting users in a high-volume environment.

Candidates must be comfortable working a rotating schedule in a 24/7 operation and able to travel to either Ashburn, VA or Orlando, FL to pick up company equipment if needed.

What You’ll Be Doing

  • Provide advanced remote support for end users experiencing hardware, software, login, connectivity, and access-related issues

  • Troubleshoot Microsoft environments, including Outlook, Office applications, Windows systems, and Active Directory

  • Support remote access tools, VPN connectivity, authentication issues, and mobile device management platforms

  • Assist users with workstation setup, software installs, peripheral support, and system access requests

  • Escalate more complex technical issues to engineering or specialized support teams when needed

  • Document support activity and maintain accurate ticket updates within the ticketing system

  • Deliver excellent customer service while managing multiple priorities in a fast-moving support environment

What We’re Looking For

  • At least 2 years of Help Desk or Technical Support experience in a Tier 2 environment

  • Strong troubleshooting skills across Microsoft technologies and remote support tools

  • Experience supporting VPN connectivity, mobile devices, and enterprise user environments

  • Ability to work independently and remain organized in a high-volume setting

  • Strong communication and customer service skills

  • Comfortable working rotating shifts, including evenings, weekends, and holidays

  • U.S. Citizenship required

  • Must be able to successfully pass a background investigation

Preferred Experience

  • Experience with ServiceNow or similar ticketing platforms

  • Familiarity with AirWatch/Workspace ONE, Zscaler, or GlobalProtect

  • Certifications such as CompTIA A+, Network+, Security+, or ITIL are a plus

  • Previous experience supporting government or enterprise-level environments is highly preferred

Additional Information

  • Fully remote position

  • Equipment pickup required in Ashburn, VA or Orlando, FL

  • Rotating 24/7 support schedule

  • Stable long-term opportunity with a collaborative support team