English-Spanish Bilingual Tier 2 Technical Support Representative Company: Callnovo Location ... Remote / Freelancer Contract This posting is city-anchored for job board distribution, but ...
English-Spanish Bilingual Tier 2 Technical Support Representative Company: Callnovo Location ... Remote / Freelancer Contract This posting is city-anchored for job board distribution, but ...
IT Cinema Tier 2 Support Technician I
Dallas, TX · On-site +1
$20 - $27.50/hr
As an IT Cinema Tier 2 Support Technician I, you'll support the systems that power our theatres ... remote working options, depending on the role. What really makes Regal shine? Our people. We're ...
IT Cinema Tier 2 Support Technician I
Dallas, TX · On-site +1
$20 - $27.50/hr
As an IT Cinema Tier 2 Support Technician I, you'll support the systems that power our theatres ... remote working options, depending on the role. What really makes Regal shine? Our people. We're ...
IT Cinema Tier 2 Support Technician I
Dallas, TX · On-site +1
$20 - $27.50/hr
As an IT Cinema Tier 2 Support Technician I, you'll support the systems that power our theatres ... remote working options, depending on the role. What really makes Regal shine? Our people. We're ...
IT Cinema Tier 2 Support Technician I
Dallas, TX · On-site +1
$20 - $27.50/hr
As an IT Cinema Tier 2 Support Technician I, you'll support the systems that power our theatres ... remote working options, depending on the role. What really makes Regal shine? Our people. We're ...
Technical Support Specialist, Tier 2
Dallas, TX · On-site +1
The Technical Support Specialist, Tier 2 is passionate about the Spectrio brand and products while ... Remote Work & Benefits at Spectrio * Work From Home - Remote Culture * With an Internet Allowance ...
Technical Support Specialist, Tier 2
Dallas, TX · On-site +1
The Technical Support Specialist, Tier 2 is passionate about the Spectrio brand and products while ... Remote Work & Benefits at Spectrio * Work From Home - Remote Culture * With an Internet Allowance ...
Technical Support Specialist, Tier 2
Dallas, TX · On-site +1
The Technical Support Specialist, Tier 2 is passionate about the Spectrio brand and products while ... Remote Work & Benefits at Spectrio * Work From Home - Remote Culture * With an Internet Allowance ...
Technical Support Specialist, Tier 2
Dallas, TX · On-site +1
The Technical Support Specialist, Tier 2 is passionate about the Spectrio brand and products while ... Remote Work & Benefits at Spectrio * Work From Home - Remote Culture * With an Internet Allowance ...
The IT Engineer 3 is responsible for handling complex technical issues escalated from Tier I and Tier II support, managing system configurations, software troubleshooting, network management, and ...
The IT Engineer 3 is responsible for handling complex technical issues escalated from Tier I and Tier II support, managing system configurations, software troubleshooting, network management, and ...
The Product Support Specialist (Tier II) at Rethink is a client-facing, technical, and resourceful individual responsible for efficiently addressing escalated support cases with a client-centric ...
The Product Support Specialist (Tier II) at Rethink is a client-facing, technical, and resourceful individual responsible for efficiently addressing escalated support cases with a client-centric ...
Tier 2 SOC Analyst - REMOTE
Houston, TX · On-site +1
Job Type Full-time Description Binary Defense is seeking a client-facing Tier 2 SOC Analyst with ... support of security remediation * Provide vulnerability prioritization and analysis, ticketing ...
Tier 2 SOC Analyst - REMOTE
Houston, TX · On-site +1
Job Type Full-time Description Binary Defense is seeking a client-facing Tier 2 SOC Analyst with ... support of security remediation * Provide vulnerability prioritization and analysis, ticketing ...
Technical Support, Tier 1
Austin, TX · On-site +1
$37K - $46K/yr
Support tablet devices remotely using remote console tools * Use the knowledge base to deliver fast ... Flag recurring ticket trends to Tier 2, your Team Lead, or the Technical Support Manager * Identify ...
Technical Support, Tier 1
Austin, TX · On-site +1
$37K - $46K/yr
Support tablet devices remotely using remote console tools * Use the knowledge base to deliver fast ... Flag recurring ticket trends to Tier 2, your Team Lead, or the Technical Support Manager * Identify ...
Tier II SOC Supervisor
El Paso, TX · On-site
$100K - $136K/yr
Science Applications International Corporation (SAIC) is seeking a Tier II Supervisor to join our team supporting a major state & local government customer. This position reports to the SOC Manager ...
Tier II SOC Supervisor
El Paso, TX · On-site
$100K - $136K/yr
Science Applications International Corporation (SAIC) is seeking a Tier II Supervisor to join our team supporting a major state & local government customer. This position reports to the SOC Manager ...
Description Binary Defense is seeking a Tier 2 SOC Analyst with Artificial Intelligence (AI) tools ... support of security remediation * Provide vulnerability prioritization and analysis, ticketing ...
New
Description Binary Defense is seeking a Tier 2 SOC Analyst with Artificial Intelligence (AI) tools ... support of security remediation * Provide vulnerability prioritization and analysis, ticketing ...
New
Description Binary Defense is seeking a client-facing Tier 2 SOC Analyst with Cyber Threat ... support of security remediation * Provide vulnerability prioritization and analysis, ticketing ...
Description Binary Defense is seeking a client-facing Tier 2 SOC Analyst with Cyber Threat ... support of security remediation * Provide vulnerability prioritization and analysis, ticketing ...
Remote - Dallas The Tier 2 - DLB Partner Channel Account Manager (CAM) will build and promote the ... Primary focus is on education and support of new or up and coming authorized Fortinet partners.
Remote - Dallas The Tier 2 - DLB Partner Channel Account Manager (CAM) will build and promote the ... Primary focus is on education and support of new or up and coming authorized Fortinet partners.
Remote - Dallas The Tier 2 - DLB Partner Channel Account Manager (CAM) will build and promote the ... Primary focus is on education and support of new or up and coming authorized Fortinet partners.
Remote - Dallas The Tier 2 - DLB Partner Channel Account Manager (CAM) will build and promote the ... Primary focus is on education and support of new or up and coming authorized Fortinet partners.
Overview This is a remote role that may only be hired in the following location(s): Arizona, North ... 1 and Tier-2 support teams. Lastly, this position will create custom reports per request and ...
Overview This is a remote role that may only be hired in the following location(s): Arizona, North ... 1 and Tier-2 support teams. Lastly, this position will create custom reports per request and ...
Overview This is a remote role that may only be hired in the following location(s): Arizona, North ... 1 and Tier-2 support teams. Lastly, this position will create custom reports per request and ...
Overview This is a remote role that may only be hired in the following location(s): Arizona, North ... 1 and Tier-2 support teams. Lastly, this position will create custom reports per request and ...
The Technical Support Engineer 2 is a member of the Tier 2 Technical Support team in the Managed Services department and reports to the Manager of Support Operations. This individual will provide ...
The Technical Support Engineer 2 is a member of the Tier 2 Technical Support team in the Managed Services department and reports to the Manager of Support Operations. This individual will provide ...
Yardi Support Specialist
Dallas, TX · Remote
Role Description This is a full-time remote role for a Yardi Support Specialist. The Yardi Support ... Escalate complex issues with proper documentation to the Tier 2 Yardi support queue. * Provide ...
Yardi Support Specialist
Dallas, TX · Remote
Role Description This is a full-time remote role for a Yardi Support Specialist. The Yardi Support ... Escalate complex issues with proper documentation to the Tier 2 Yardi support queue. * Provide ...
Manager, Customer Support AMER
Austin, TX · On-site +1
About the Role As Manager, Customer Support AMER, you'll lead the regional team of Customer Support Representatives (Tier 2) and Technical Support Engineers (Tier 3) based primarily in Austin, and ...
Manager, Customer Support AMER
Austin, TX · On-site +1
About the Role As Manager, Customer Support AMER, you'll lead the regional team of Customer Support Representatives (Tier 2) and Technical Support Engineers (Tier 3) based primarily in Austin, and ...
Technical Customer Support
Dallas, TX · On-site
If this sounds like you, Sync.com has an opportunity for you to join Sync's Tier II Technical Support team - fully remote ! Your to-do list: * Provide exceptional technical support to customers using ...
Technical Customer Support
Dallas, TX · On-site
If this sounds like you, Sync.com has an opportunity for you to join Sync's Tier II Technical Support team - fully remote ! Your to-do list: * Provide exceptional technical support to customers using ...
Remote Tier 2 Support information
What is remote tier 2 support?
Remote Tier 2 Support roles involve providing advanced technical assistance to customers or users who are experiencing issues that cannot be resolved by Tier 1 support teams. These professionals typically work from a remote location, using tools such as email, chat, or remote desktop software to diagnose and troubleshoot complex problems. Tier 2 support staff often escalate critical issues to higher-level teams if needed, and may also document solutions, contribute to knowledge bases, and assist in training lower-tier support agents. Strong troubleshooting skills, technical knowledge, and effective communication are important for success in this role.
How do remote tier 2 support professionals collaborate with tier 1 and tier 3 teams to resolve complex technical issues?
Remote Tier 2 Support professionals often act as a bridge between Tier 1 (frontline) and Tier 3 (advanced) support teams. They routinely communicate with Tier 1 to gather detailed information about reported issues and may provide guidance or documentation to help resolve recurring problems at the initial stage. For more complex cases, Tier 2 escalates issues to Tier 3 while ensuring all relevant troubleshooting steps and findings are thoroughly documented. Regular virtual meetings, ticketing systems, and chat platforms are commonly used to maintain efficient collaboration and knowledge sharing across support levels.
What are the key skills and qualifications needed to thrive as a remote tier 2 support specialist, and why are they important?
To thrive as a Remote Tier 2 Support specialist, you need a solid understanding of troubleshooting, networking, and operating system concepts, typically backed by experience in IT support and relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as Zendesk or ServiceNow), remote desktop tools, and diagnostic utilities is essential for resolving complex technical issues. Strong communication, patience, and problem-solving abilities help you effectively assist users and collaborate with both customers and team members. These competencies ensure efficient resolution of escalated issues and maintain high levels of user satisfaction in a remote work environment.
What are the most commonly searched types of Tier 2 Support jobs in Texas?
The most popular types of Tier 2 Support jobs in Texas are:
What are popular job titles related to Remote Tier 2 Support jobs in Texas?
For Remote Tier 2 Support jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Remote Tier 2 Support jobs in Texas look for?
The top searched job categories for Remote Tier 2 Support jobs in Texas are:
What cities in Texas are hiring for Remote Tier 2 Support jobs?
Cities in Texas with the most Remote Tier 2 Support job openings:
Full-time
Re-posted 2 days ago
Job description
Job Title:
English-Spanish Bilingual Tier 2 Technical Support Representative
Company:
Callnovo
Location:
Remote / Freelancer Contract
This posting is city-anchored for job board distribution, but candidates may work remotely if they are legally able to provide freelance services from their location.
Employment Type:
Freelancer Contract
Working Hours:
- 3:00 PM - 12:00 AM Central European Time
- 5 days per week
- Weekend rotation may be required
Market Served:
English and Spanish-speaking customers
Industry:
Customer Support / Technical Support / Call Center Services
Job Overview:
Callnovo is seeking an English-Spanish Bilingual Tier 2 Technical Support Representative to deliver customer service and technical issue resolution for an international client. This position is ideal for candidates with strong spoken and written English and Spanish skills, solid troubleshooting abilities, and experience handling customer escalations.
Key Responsibilities:
- Provide Tier 2 customer and technical support in both English and Spanish.
- Troubleshoot product, account, and service issues, guiding customers to resolution.
- Accurately escalate complex cases with clear notes and supporting details.
- Maintain professional communication across email, phone, chat, or ticketing channels.
- Follow client workflows, quality standards, and data privacy requirements.
Requirements:
- Proficiency in both English and Spanish; must be comfortable supporting customers professionally in both languages.
- Prior experience in customer support, call center, help desk, or technical support.
- Ability to work 3:00 PM - 12:00 AM Central European Time, 5 days per week, including possible weekend rotation.
- Reliable internet connection, quiet work environment, and ability to work independently as a freelancer.
- Strong problem-solving skills, attention to detail, and clear written communication.
Preferred Qualifications:
- Experience in Tier 2 support, SaaS support, telecom, e-commerce, or consumer technology support.
- Familiarity with CRM, ticketing systems, remote troubleshooting, and escalation workflows.
How to Apply:
Please submit your resume through this posting. Qualified candidates may be invited to complete registration through Callnovo's application page: https://assess.herodash.ai/jobs/147. No separate assessment is required at this stage.
About Fuku
Sourced by ZipRecruiter
Industry
Food services and drinking places
Company size
51 - 200 Employees
Headquarters location
New York, NY, US
Year founded
2015