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Remote Tier 2 Support Jobs in Spring, TX (NOW HIRING)

Arcadis

Project Air Quality Engineer

Houston, TX · On-site +1

This will be a hybrid role, splitting time between an Arcadis office, remote work and visits to ... Tier II. * Support client and proposal development activities. In this role you must be willing to ...

ARCADIS

Project Air Quality Engineer

Houston, TX · On-site +1

This will be a hybrid role, splitting time between an Arcadis office, remote work and visits to ... Tier II. * Support client and proposal development activities. In this role you must be willing to ...

Arcadis

Air Quality Scientist

Houston, TX · On-site +1

You will support air quality projects such as air permitting, routine air permit compliance ... Tier II and Toxic Release Inventory (TRI) reporting, emissions inventory development and reporting ...

ARCADIS

Air Quality Scientist

Houston, TX · On-site +1

You will support air quality projects such as air permitting, routine air permit compliance ... Tier II and Toxic Release Inventory (TRI) reporting, emissions inventory development and reporting ...

DealerBuilt

Customer Support Specialist

Houston, TX · On-site +1

$16.25 - $21.75/hr

Perform remote troubleshooting through diagnostic techniques and pertinent questions * Troubleshoot ... Escalate issues to the next Tier of support with next level of difficulty * Proactively gather ...

Optidge

Hubspot Implementation Specialist

Houston, TX · Remote

$35 - $40/hr

Optidge is a home-grown remote-first digital marketing agency supporting small and medium ... Start working on the more straightforward CRM buildouts for our Tier 2 and 3 clients By 6 months ...

PowerSecure

Senior Sales Executive

Houston, TX · On-site +1

... tier 2 data center providers. * Strong leadership, communication, problem-solving, and decision ... Experienced ability to lead sales activities while partnering with various internal support

PowerSecure, Inc.

Senior Sales Executive

Houston, TX · On-site +1

... tier 2 data center providers. * Strong leadership, communication, problem-solving, and decision ... Experienced ability to lead sales activities while partnering with various internal support

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Remote Tier 2 Support information

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How much do remote tier 2 support jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote tier 2 support in Spring, TX is $23.18, according to ZipRecruiter salary data. Most workers in this role earn between $17.12 and $25.24 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Tier 2 Support specialist, and why are they important?

To thrive as a Remote Tier 2 Support specialist, you need a solid understanding of troubleshooting, networking, and operating system concepts, typically backed by experience in IT support and relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as Zendesk or ServiceNow), remote desktop tools, and diagnostic utilities is essential for resolving complex technical issues. Strong communication, patience, and problem-solving abilities help you effectively assist users and collaborate with both customers and team members. These competencies ensure efficient resolution of escalated issues and maintain high levels of user satisfaction in a remote work environment.

How do Remote Tier 2 Support professionals typically collaborate with Tier 1 and Tier 3 teams to resolve complex technical issues?

Remote Tier 2 Support professionals often act as a bridge between Tier 1 (frontline) and Tier 3 (advanced) support teams. They routinely communicate with Tier 1 to gather detailed information about reported issues and may provide guidance or documentation to help resolve recurring problems at the initial stage. For more complex cases, Tier 2 escalates issues to Tier 3 while ensuring all relevant troubleshooting steps and findings are thoroughly documented. Regular virtual meetings, ticketing systems, and chat platforms are commonly used to maintain efficient collaboration and knowledge sharing across support levels.

What are Remote Tier 2 Support roles?

Remote Tier 2 Support roles involve providing advanced technical assistance to customers or users who are experiencing issues that cannot be resolved by Tier 1 support teams. These professionals typically work from a remote location, using tools such as email, chat, or remote desktop software to diagnose and troubleshoot complex problems. Tier 2 support staff often escalate critical issues to higher-level teams if needed, and may also document solutions, contribute to knowledge bases, and assist in training lower-tier support agents. Strong troubleshooting skills, technical knowledge, and effective communication are important for success in this role.
What are popular job titles related to Remote Tier 2 Support jobs in Spring, TX? For Remote Tier 2 Support jobs in Spring, TX, the most frequently searched job titles are:
What job categories do people searching Remote Tier 2 Support jobs in Spring, TX look for? The top searched job categories for Remote Tier 2 Support jobs in Spring, TX are:
What cities near Spring, TX are hiring for Remote Tier 2 Support jobs? Cities near Spring, TX with the most Remote Tier 2 Support job openings:
Remote Tier 2 Support jobs near you
Infographic showing various Remote Tier 2 Support job openings in Spring, TX as of May 2026, with employment types broken down into 88% Full Time, 6% Part Time, and 6% Contract. Highlights an 56% In-person, 6% Hybrid, and 38% Remote job distribution, with an average salary of $48,214 per year, or $23.2 per hour.

Empower Support Associate

Cornerstone Capital Bank

Houston, TX • Remote

$60K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Overview No agencies or 3rd party Recruiters please. Thank you! Who we are: Cornerstone Home Lending, a division of Cornerstone Capital Bank, is a unique national home lender with a reputation of amazing service, customer satisfaction, employee retention, and happiness.

We employ people who are passionately committed to Cornerstone's Mission, Vision & Core Convictions. Our brand is known for on-time closings - a key core conviction of Cornerstone. We have successfully navigated our company through many industry cycles and changes in regulations.

We honor God by using our talents to make a positive difference in the lives of our Team Members, Clients, Shareholders, Communities, and the People who provide services to us. Who we are looking for The Empower Support Associate is a member of the Empower Help Desk support team providing Tier I level support to Production / Operations team members. Provide support and assistance to customers facing issues from internal team members with loan products, loan-level Empower issues or services.

This includes answering questions, troubleshooting technical problems, and resolving complaints, all while ensuring a positive customer experience. Responsible for assisting Production / Operations team members on a day-to-day basis with Empower loan level related issues. Ensure timely, accurate answers to inquiries and escalate Tier 2/3 issues to the Product team.

Details Location: Remote / Work from home Compensation: $40-60k/yr Hours: Must be available to work hours between times below and for weekend rotation. 7:00 am (central) to 9:00 pm (central) Weekdays 9:00 am (central) to 6:00 pm (central) Saturday Noon (central) to 6:00 pm (central) Sunday Key Responsibilities Address Production / Operations team members email and calls for loan level related problems, providing resolution. Provide excellent customer service to end users by communicating all stages of progress in resolution of the reported problem.

Research, resolve these inquiries related to loan level issues. What you'll need to be successful Strong written and verbal communication skills Teamwork and customer service necessary Initiative-taking and energetic Strong computer and technology-related skills Professional demeanor Knowledge of Mortgage Products, Fees, Income Calculation, Disclosing, TRID Must be extremely organized. DU/ LPA Knowledge Computer savvy and strong ability to pick up quickly on new systems.

Possess strong knowledge of MS Office Strong mortgage / origination knowledge Ability to follow up with multiple tasks / cases daily. Able to work independently and proactively, prioritizing workload and manage multiple tasks throughout the day while keeping your cool Experience in Empower is a plus. Able to work independently and proactively, prioritize workload and manage multiple tasks.

What we offer Because we recognize and reward hard work, we offer a competitive salary, a full benefits package, and the potential for a performance-based bonus. What to do next If Cornerstone sounds like the place for you (and if you have the qualifications, drive, and passion to match), we invite you to become a member of our winning team! And remember, once you're a part of our Cornerstone team, we'll continue to invest in you as a valuable asset to our company.

As many of our team members can tell you, there's something special about working at Cornerstone. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr

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