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Remote Tier 2 Support Jobs in Spring, TX (NOW HIRING)

Binary Defense

Tier 2 SOC Analyst - REMOTE

Houston, TX · Remote

Description Binary Defense is seeking a client-facing Tier 2 SOC Analyst to serve as a hands-on ... support of security remediation * Provide vulnerability prioritization and analysis, ticketing ...

Binary Defense

Tier 2 SOC Analyst - REMOTE

Houston, TX · On-site +1

Job Type Full-time Description Binary Defense is seeking a client-facing Tier 2 SOC Analyst to ... support of security remediation * Provide vulnerability prioritization and analysis, ticketing ...

Arcadis

Project Air Quality Engineer

Houston, TX · On-site +1

This will be a hybrid role, splitting time between an Arcadis office, remote work and visits to ... Tier II. * Support client and proposal development activities. In this role you must be willing to ...

Texas Technology Group

Be Seen First

Remote IT Support Technician (Microsoft 365)

Houston, TX · Remote

$50K - $85K/yr

Serve as the first point of contact for client support requests via phone, email, and remote tools, providing Tier 1/2 troubleshooting for M365, Windows 10/11, and common business applications. * Use ...

YO AI Labs

Lawyer - Remote

Houston, TX · Remote

$75K - $98K/yr

Remote Engaging lawyers to contribute their subject-matter expertise in support of a customer ... This opportunity is tailored for US-based legal professionals with backgrounds at top-tier law ...

YO AI Labs

Attorney - Remote

Houston, TX · Remote

Remote Engaging lawyers to contribute their subject-matter expertise in support of a customer ... Current or prior experience at a top-tier US law firm, with exposure to varied practice areas.

YO AI Labs

US Attorney - Remote

Houston, TX · Remote

Remote Engaging lawyers to contribute their subject-matter expertise in support of a customer ... This opportunity is tailored for US-based legal professionals with backgrounds at top-tier law ...

DealerBuilt

Customer Support Specialist

Houston, TX · On-site +1

$16.25 - $21.75/hr

Perform remote troubleshooting through diagnostic techniques and pertinent questions * Troubleshoot ... Escalate issues to the next Tier of support with next level of difficulty * Proactively gather ...

YO AI Labs

Associate Attorney - Remote

Houston, TX · Remote

Remote Engaging lawyers to contribute their subject-matter expertise in support of a customer ... Current or prior experience at a top-tier US law firm, with exposure to varied practice areas.

YO AI Labs

Corporate Attorney - Remote

Houston, TX · Remote

Remote Engaging lawyers to contribute their subject-matter expertise in support of a customer ... Current or prior experience at a top-tier US law firm, with exposure to varied practice areas.

YO AI Labs

Legal AI Trainer - Remote

Houston, TX · Remote

Remote Engaging lawyers to contribute their subject-matter expertise in support of a customer ... This opportunity is tailored for US-based legal professionals with backgrounds at top-tier law ...

YO AI Labs

Law/Legal Expert - Remote

Houston, TX · Remote

Remote Engaging lawyers to contribute their subject-matter expertise in support of a customer ... This opportunity is tailored for US-based legal professionals with backgrounds at top-tier law ...

Qcells

SCADA Engineer - Level 2

Houston, TX · Remote

$105K - $125K/yr

Provide technical support during site commissioning, factory acceptance tests (FAT), and remote ... REQUIRED QUALIFICATION * 2+ years of experience in SCADA, control systems, or IT networks.

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Remote Tier 2 Support information

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How much do remote tier 2 support jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for remote tier 2 support in Spring, TX is $23.18, according to ZipRecruiter salary data. Most workers in this role earn between $17.12 and $25.24 per hour, depending on experience, location, and employer.

What is remote tier 2 support?

Remote Tier 2 Support roles involve providing advanced technical assistance to customers or users who are experiencing issues that cannot be resolved by Tier 1 support teams. These professionals typically work from a remote location, using tools such as email, chat, or remote desktop software to diagnose and troubleshoot complex problems. Tier 2 support staff often escalate critical issues to higher-level teams if needed, and may also document solutions, contribute to knowledge bases, and assist in training lower-tier support agents. Strong troubleshooting skills, technical knowledge, and effective communication are important for success in this role.

How do remote tier 2 support professionals collaborate with tier 1 and tier 3 teams to resolve complex technical issues?

Remote Tier 2 Support professionals often act as a bridge between Tier 1 (frontline) and Tier 3 (advanced) support teams. They routinely communicate with Tier 1 to gather detailed information about reported issues and may provide guidance or documentation to help resolve recurring problems at the initial stage. For more complex cases, Tier 2 escalates issues to Tier 3 while ensuring all relevant troubleshooting steps and findings are thoroughly documented. Regular virtual meetings, ticketing systems, and chat platforms are commonly used to maintain efficient collaboration and knowledge sharing across support levels.

What are the key skills and qualifications needed to thrive as a remote tier 2 support specialist, and why are they important?

To thrive as a Remote Tier 2 Support specialist, you need a solid understanding of troubleshooting, networking, and operating system concepts, typically backed by experience in IT support and relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as Zendesk or ServiceNow), remote desktop tools, and diagnostic utilities is essential for resolving complex technical issues. Strong communication, patience, and problem-solving abilities help you effectively assist users and collaborate with both customers and team members. These competencies ensure efficient resolution of escalated issues and maintain high levels of user satisfaction in a remote work environment.

What job categories do people searching Remote Tier 2 Support jobs in Spring, TX look for?

The top searched job categories for Remote Tier 2 Support jobs in Spring, TX are:

What cities near Spring, TX are hiring for Remote Tier 2 Support jobs?

Cities near Spring, TX with the most Remote Tier 2 Support job openings:

Remote Tier 2 Support jobs near you
Infographic showing various Remote Tier 2 Support job openings in Spring, TX as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $48,214 per year, or $23.2 per hour.

English-Spanish Bilingual Tier 2 Technical Support Representative

Houston, TX • Remote

Fuku
Food Services and Drinking Places • 51 - 200 employees
Learn more about Fukuexternal

Full-time

Re-posted 23 days ago

Job description

Job Title:
English-Spanish Bilingual Tier 2 Technical Support Representative
Company:
Callnovo
Location:
Remote / Freelancer Contract
This posting is city-anchored for job board distribution, but candidates may work remotely if they are legally able to provide freelance services from their location.
Employment Type:
Freelancer Contract
Working Hours:
- 3:00 PM - 12:00 AM Central European Time
- 5 days per week
- Weekend rotation may be required
Market Served:
English and Spanish-speaking customers
Industry:
Customer Support / Technical Support / Call Center Services
Job Overview:
Callnovo is seeking an English-Spanish Bilingual Tier 2 Technical Support Representative to deliver customer service and technical issue resolution for an international client. This position is ideal for candidates with strong spoken and written English and Spanish skills, solid troubleshooting abilities, and experience handling customer escalations.
Key Responsibilities:
- Provide Tier 2 customer and technical support in both English and Spanish.
- Troubleshoot product, account, and service issues, guiding customers to resolution.
- Accurately escalate complex cases with clear notes and supporting details.
- Maintain professional communication across email, phone, chat, or ticketing channels.
- Follow client workflows, quality standards, and data privacy requirements.
Requirements:
- Proficiency in both English and Spanish; must be comfortable supporting customers professionally in both languages.
- Prior experience in customer support, call center, help desk, or technical support.
- Ability to work 3:00 PM - 12:00 AM Central European Time, 5 days per week, including possible weekend rotation.
- Reliable internet connection, quiet work environment, and ability to work independently as a freelancer.
- Strong problem-solving skills, attention to detail, and clear written communication.
Preferred Qualifications:
- Experience in Tier 2 support, SaaS support, telecom, e-commerce, or consumer technology support.
- Familiarity with CRM, ticketing systems, remote troubleshooting, and escalation workflows.
How to Apply:
Please submit your resume through this posting. Qualified candidates may be invited to complete registration through Callnovo's application page: https://assess.herodash.ai/jobs/147. No separate assessment is required at this stage.

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About Fuku

Sourced by ZipRecruiter

Industry

Food services and drinking places

Company size

51 - 200 Employees

Headquarters location

New York, NY, US

Year founded

2015

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