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From Home Help Desk Tier 2 Jobs in Spring, TX (NOW HIRING)

Siepe

IT Help Desk Tier 1

Houston, TX

Whether you come from finance, tech, or are charting a new path, you'll find meaningful problems to ... Bring * 2-3 years of previous IT support experience; MSP experience preferred * Excellent ...

Siepe

IT Help Desk Tier 1

Houston, TX · On-site

Whether you come from finance, tech, or are charting a new path, you'll find meaningful problems to ... Bring * 2-3 years of previous IT support experience; MSP experience preferred * Excellent ...

Siepe

IT Help Desk Tier 1

Houston, TX

Whether you come from finance, tech, or are charting a new path, you'll find meaningful problems to ... Bring * 2-3 years of previous IT support experience; MSP experience preferred * Excellent ...

Harris County

Temporary Help Desk Agent

Houston, TX

$17/hr

Help Desk/ Call Center Agents support election operations by providing knowledgeable and reliable ... High School Diploma or GED equivalent from an accredited educational institution. Two (2) plus year ...

Harris County

Temporary Help Desk Agent

Houston, TX

$17/hr

Help Desk/ Call Center Agents support election operations by providing knowledgeable and reliable ... High School Diploma or GED equivalent from an accredited educational institution. Two (2) plus year ...

Harris County, TX

Temporary Help Desk Agent

Houston, TX · On-site

$17/hr

Help Desk/ Call Center Agents support election operations by providing knowledgeable and reliable ... High School Diploma or GED equivalent from an accredited educational institution. * Two (2) plus ...

STAR PIPE PRODUCTS, LTD

Help Desk Support Tier 1

Houston, TX · On-site

$20.50 - $27.50/hr

May require the ability to stand, walk, lift and carry objects, bend, crouch, crawl, and use hands from time to time Work Environment * Office work environment * This position requires after-hours ...

Qcells

Help Desk Support Technician

Houston, TX · On-site

$19 - $25.75/hr

As an integral part of the global Qcells brand, Qcells USA benefits from a legacy of excellence in ... experience (2+ years) in a help desk support role or similar IT support position. • Strong ...

Qcells

Help Desk Support Technician

Houston, TX

$19 - $25.75/hr

As an integral part of the global Qcells brand, Qcells USA benefits from a legacy of excellence in ... Proven experience (2+ years) in a help desk support role or similar IT support position. * Strong ...

Star Pipe Products

Help Desk Support Tier 1

Houston, TX

$20.50 - $27.50/hr

Essential Functions * Organizes IT support requests and works to resolve issues and answer questions for the end-user. * Monitors and reports on the health of the IT environment and escalate issues ...

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All JobsHelp Desk Tier 2 JobsFrom Home Help Desk Tier 2 JobsFrom Home Help Desk Tier 2 Jobs in Spring, TX

From Home Help Desk Tier 2 information

See Spring, TX salary details

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How much do from home help desk tier 2 jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for from home help desk tier 2 in Spring, TX is $20.60, according to ZipRecruiter salary data. Most workers in this role earn between $17.12 and $23.12 per hour, depending on experience, location, and employer.

What is a from home help desk tier 2?

From Home Help Desk Tier 2 jobs involve providing advanced technical support to customers or employees remotely. Tier 2 support professionals handle more complex issues that cannot be resolved by Tier 1 support, such as troubleshooting software, hardware, or network problems. They work from home using communication tools like phone, email, or chat to diagnose and resolve technical issues, often escalating unresolved problems to Tier 3 if necessary. These roles require strong problem-solving skills, technical knowledge, and excellent communication abilities.

What are the key skills and qualifications needed to thrive as a from home help desk tier 2?

To thrive as a From Home Help Desk Tier 2, you need advanced troubleshooting abilities, in-depth knowledge of operating systems and networks, and typically an associate’s degree or relevant IT certifications (such as CompTIA A+ or Network+). Familiarity with remote desktop tools, ticketing systems like ServiceNow or Zendesk, and diagnostic utilities is crucial. Strong communication, patience, and problem-solving skills help you effectively resolve complex issues and support end-users remotely. These competencies ensure timely, accurate technical support and high customer satisfaction in a remote environment.

What are some common challenges faced by remote help desk tier 2 professionals, and how can they be effectively managed?

Remote Help Desk Tier 2 professionals often encounter challenges such as troubleshooting complex technical issues without physical access to devices, coordinating with distributed teams, and maintaining clear communication with end-users. To manage these challenges, it's important to utilize robust remote support tools, document solutions thoroughly, and establish regular check-ins with colleagues. Strong organizational skills and a proactive approach to communication can help ensure timely resolution of issues and maintain high customer satisfaction.

What is the difference between From Home Help Desk Tier 2 vs From Home Technical Support Specialist?

AspectFrom Home Help Desk Tier 2From Home Technical Support Specialist
CertificationsCompTIA A+, HDI Support Center CertificationCompTIA A+, Network+, HDI certifications
Work EnvironmentRemote help desk, troubleshooting hardware/software issuesRemote technical support, resolving complex technical problems
Industry UsageIT support, customer serviceIT support, technical troubleshooting

While both roles involve remote technical assistance, From Home Help Desk Tier 2 focuses on resolving escalated customer issues and hardware/software troubleshooting, whereas From Home Technical Support Specialist often handles more complex technical problems and may require deeper technical knowledge. Both roles require similar certifications and work in remote IT support environments, but their focus and scope differ slightly.

What are the most commonly searched types of Help Desk Tier 2 jobs in Spring, TX?

The most popular types of Help Desk Tier 2 jobs in Spring, TX are:

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For From Home Help Desk Tier 2 jobs in Spring, TX, the most frequently searched job titles are:

What job categories do people searching From Home Help Desk Tier 2 jobs in Spring, TX look for?

The top searched job categories for From Home Help Desk Tier 2 jobs in Spring, TX are:

What cities near Spring, TX are hiring for From Home Help Desk Tier 2 jobs?

Cities near Spring, TX with the most From Home Help Desk Tier 2 job openings:

From Home Help Desk Tier 2 jobs near you
Infographic showing various From Home Help Desk Tier 2 job openings in Spring, TX as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $42,852 per year, or $20.6 per hour.

Odyssey Help Desk Specialist (Tier-1)

North Carolina Department of Agriculture and Consumer Services

Houston, TX • On-site

Full-time

Re-posted 15 days ago

Job description

Job Summary:
Harris County Department of Agriculture and Consumer Services is seeking a Tier-1 Help Desk Specialist to provide technical support for the Tyler Odyssey Case Management System and assist court operations staff. This position involves troubleshooting technical issues, supporting judges and court staff, and managing user access to court resources.
Responsibilities:
• Primary Odyssey Support: Serve as the first point of contact for the 16 Harris County Justice Courts for all Tyler Odyssey functional issues, including case entry, document generation, and workflow navigation.
• Provide specialized support for enterprise point-of-sale (POS) payment systems and court accounting modules within Odyssey.
• Receive help desk calls and provide initial technical and functional support to judges, court staff, and administrative offices using both hands-on and remote-control capabilities.
• Act as a critical liaison between court staff and Business Process Analysts (Tier-2) for complex issues.
• Perform initial troubleshooting of computers, printers, scanners, A/V systems, and other peripheral devices used within the courtroom; triage incoming calls and working with Tier-2 BPA and IT teams for support handoff where necessary.
• Perform basic management of Active Directory including users, groups, and computers to ensure proper access to court resources.
• Field a diverse array of support calls, serving as a liaison between users, service-providing departments, and third-party vendors to resolve non-technical court operational problems.
• Answer, screen, and direct incoming telephone calls for the Office of Court Management to the appropriate personnel or department.
• Support the Administration team with clerical tasks assigned.
Qualifications:
Required:
• All applicants must register and take the HRT Clerical Skills Test and score a minimum of 85% with a typing speed of 45 W.P.M. and 85% accuracy.
• An associate degree (60 credit hours) from an accredited college or university in Information Technology, Justice Administration, Public Administration, Business Administration, or a related field.
• Professional experience in Court Administration, Justice of the Peace operations, or Tyler Odyssey functional support may be substituted for the required education on a basis of three (3) years of experience for one (1) year of education.
• A strong willingness to learn and master the Tyler Odyssey Case Management System (CMS). While IT skills are necessary, the ability to understand and troubleshoot court business processes is paramount.
• Exceptional interpersonal and communication skills (written and oral), with the ability to remain calm and helpful when assisting court staff during active court sessions.
• Ability to work effectively with Tier-2 IT teams, Business Process Analysts, judges, and court administrators to resolve high-priority 'court-down' issues.
• Proficiency in the Microsoft Windows environment, Microsoft Office 365, and a basic understanding of Active Directory.
• The ability to distinguish between a 'technical' failure (network/hardware) and a 'functional' software error (Odyssey workflow/permissions).
• Valid Texas driver’s license (upon hire)
Company:
The N.C. Founded in 1877, the company is headquartered in Raleigh, USA, with a team of 1001-5000 employees. The company is currently Late Stage.

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