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Microsoft Help Desk Remote Jobs in Spring, TX (NOW HIRING)

Texas Technology Group

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Remote IT Support Technician (Microsoft 365)

Houston, TX · Remote

$50K - $85K/yr

... an IT services, help desk, or managed services (MSP) environment. * Hands-on experience ... remote role, with reliable high-speed internet and a quiet workspace. Nice to have: * Microsoft ...

MaloneBailey LLP

IT Manager

Houston, TX · On-site +1

$92K - $112K/yr

Oversee provision of end-user services, including help desk and technical support services. * Work ... Strong technical knowledge of remote access technology, including Citrix XenApp, Microsoft Terminal ...

Danaher

Pricing Manager - Remote

Houston, TX · On-site +1

And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact ... desk activities to enable profitable growth and reduce commercial risk. This role serves as a ...

GetixHealth

Patient Scheduler (Remote)

Houston, TX · On-site +1

$18 - $20/hr

Are you passionate about helping patients and thrive in a fast-paced healthcare environment? Do you ... Proficiency in Google Suite, Microsoft Office, and other computer systems * Strong customer service ...

ARStrat

Patient Scheduler (Remote)

Houston, TX · On-site +1

$18 - $20/hr

Are you passionate about helping patients and thrive in a fast-paced healthcare environment? Do you ... Proficiency in Google Suite, Microsoft Office, and other computer systems * Strong customer service ...

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How much do microsoft help desk remote jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for microsoft help desk remote in Spring, TX is $20.60, according to ZipRecruiter salary data. Most workers in this role earn between $17.12 and $23.12 per hour, depending on experience, location, and employer.

What is a Microsoft Help Desk Remote?

Microsoft Help Desk Remote jobs involve providing technical support and troubleshooting assistance to users of Microsoft products and services, such as Windows, Office, and Microsoft 365, from a remote location. Employees in these roles typically handle customer inquiries, resolve software or hardware issues, and guide users through problem-solving steps via phone, chat, or email. These positions require strong communication skills, technical knowledge of Microsoft products, and the ability to work independently from home or another remote setting.

What are some typical challenges faced by remote Microsoft Help Desk professionals, and how can they effectively address them?

Remote Microsoft Help Desk professionals often encounter challenges such as troubleshooting technical issues without physical access to devices, managing multiple support requests simultaneously, and maintaining clear communication with users who may have varying levels of technical knowledge. To address these challenges, leveraging remote diagnostic tools, setting clear expectations with users, and utilizing knowledge bases or documentation can be highly effective. Additionally, regular collaboration with team members through chat or video meetings helps ensure consistent support quality and knowledge sharing.

What is the difference between Microsoft Help Desk Remote vs Technical Support Specialist?

AspectMicrosoft Help Desk RemoteTechnical Support Specialist
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote, help desk or call center settingOn-site or remote, technical support roles in various industries
Industry UsageIT support, software companies, tech service providersIT, telecommunications, hardware/software companies

Microsoft Help Desk Remote and Technical Support Specialist roles share similar certifications and work environments, often involving remote support for software and hardware issues. However, Microsoft Help Desk Remote positions are typically focused on supporting Microsoft products specifically, while Technical Support Specialists may handle a broader range of technologies and on-site support. Both roles are essential in IT support, but the Microsoft Help Desk Remote role emphasizes Microsoft expertise and remote troubleshooting skills.

What skills and qualifications are needed to thrive as a Microsoft Help Desk Remote specialist?

To thrive as a Microsoft Help Desk Remote specialist, you need a solid understanding of Windows operating systems, Microsoft Office applications, troubleshooting techniques, and often an associate degree or relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote support tools, ticketing systems like ServiceNow or Zendesk, and knowledge of Active Directory are typically required. Exceptional communication, patience, and problem-solving skills help you efficiently assist users and resolve technical issues from a distance. These abilities are crucial for providing timely, effective support and ensuring user satisfaction in a remote IT environment.
What are the most commonly searched types of Microsoft Help Desk jobs in Spring, TX? The most popular types of Microsoft Help Desk jobs in Spring, TX are:
What are popular job titles related to Microsoft Help Desk Remote jobs in Spring, TX? For Microsoft Help Desk Remote jobs in Spring, TX, the most frequently searched job titles are:
What job categories do people searching Microsoft Help Desk Remote jobs in Spring, TX look for? The top searched job categories for Microsoft Help Desk Remote jobs in Spring, TX are:
What cities near Spring, TX are hiring for Microsoft Help Desk Remote jobs? Cities near Spring, TX with the most Microsoft Help Desk Remote job openings:
Microsoft Help Desk Remote jobs near you
Infographic showing various Microsoft Help Desk Remote job openings in Spring, TX as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 26% Part Time, and 3% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $42,852 per year, or $20.6 per hour.

Remote IT Support Technician (Microsoft 365)

Texas Technology Group

Houston, TX • Remote

$50K - $85K/yr

Full-time

Posted 9 days ago

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Job description

Our clients run their businesses on Microsoft 365, and they need someone who can keep it running well.

We’re hiring a full-time remote support technician to own day-to-day M365 administration and frontline customer support — someone who knows the admin centers cold, communicates clearly with nontechnical users, and works our processes the same way every time.


About Texas Technology Group

TTG is a managed IT services provider supporting small and mid-sized businesses. We handle their Microsoft 365 environments, endpoints, and day-to-day IT support so they can focus on their work. Our clients count on us to be responsive, professional, and consistent — and that standard starts with the people on our support team.


About the role

Twelve months in, you’ll be the go-to person for everything Microsoft 365 across our client base: managing tenants, resolving user issues on the first touch, keeping documentation current, and helping clients get more value out of the tools they already pay for. You’ll work tickets end-to-end, follow our documented procedures and checklists closely, and communicate proactively so clients never wonder where things stand.


What you’ll do
• Administer client Microsoft 365 tenants — user and license management, Exchange Online, SharePoint, OneDrive, Teams, and security settings in Entra ID.

• Serve as the first point of contact for client support requests via phone, email, and remote tools, providing Tier 1/2 troubleshooting for M365, Windows 10/11, and common business applications.

• Use NinjaOne (our RMM platform) for endpoint monitoring, patching, and remote support.

• Manage support tickets from first contact through resolution, with clear documentation at every step and escalation when appropriate.

• Follow established procedures, runbooks, and checklists precisely — and flag gaps so we can improve them.

• Communicate with clients in plain, patient, professional language, keeping them informed until the issue is fully resolved.


What we’re looking for

Required:

• 2+ years providing technical support in an IT services, help desk, or managed services (MSP) environment.

• Hands-on experience administering Microsoft 365 — admin center, Exchange Online, and user/license management (not just using Office apps).

• Strong Windows 10/11 troubleshooting skills.

• Excellent written and verbal communication with non-technical users.

• A process-driven working style: you follow instructions and documented procedures carefully, document your work thoroughly, and ask questions rather than guess.

• Self-managed and dependable in a fully remote role, with reliable high-speed internet and a quiet workspace.

Nice to have:

• Microsoft certifications (MS-900, MS-102, MD-102) or CompTIA A+ / Network+.

• Experience with NinjaOne or another RMM platform (ConnectWise Automate, Datto, N-able).

• Experience with Intune / endpoint management and basic networking (DNS, DHCP, VPN, Wi-Fi).

• Prior MSP experience supporting multiple client environments.