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Freelance Help Desk Tier 2 Jobs in Spring, TX (NOW HIRING)

... Bring * 2-3 years of previous IT support experience; MSP experience preferred * Excellent ... helping us grow our talented team Health & Insurance Benefits - Comprehensive Health, Dental ...

... Bring * 2-3 years of previous IT support experience; MSP experience preferred * Excellent ... helping us grow our talented team Health & Insurance Benefits - Comprehensive Health, Dental ...

... Bring * 2-3 years of previous IT support experience; MSP experience preferred * Excellent ... helping us grow our talented team Health & Insurance Benefits - Comprehensive Health, Dental ...

Help Desk/ Call Center Agents support election operations by providing knowledgeable and reliable ... Two (2) plus year of customer service experience Knowledge, Skills, and Abilities: Must be able to ...

Help Desk/ Call Center Agents support election operations by providing knowledgeable and reliable ... Two (2) plus year of customer service experience Knowledge, Skills, and Abilities: Must be able to ...

Help Desk Support Tier 1

Houston, TX · On-site

$20.50 - $27.50/hr

Description Essential Functions * Organizes IT support requests and works to resolve issues and answer questions for the end-user. * Monitors and reports on the health of the IT environment and ...

Help Desk Support Tier 1

Houston, TX · On-site

$20.50 - $27.50/hr

Essential Functions * Organizes IT support requests and works to resolve issues and answer questions for the end-user. * Monitors and reports on the health of the IT environment and escalate issues ...

Help Desk/ Call Center Agents support election operations by providing knowledgeable and reliable ... Two (2) plus year of customer service experience. Knowledge, Skills, and Abilities: * Must be able ...

Help Desk Support Technician

Houston, TX · On-site

$19 - $25.75/hr

REQUIRED QUALIFICATIONS • High school diploma or equivalent; bachelor's degree in computer science or related field preferred. • Proven experience (2+ years) in a help desk support role or ...

Help Desk Support Technician

Houston, TX

$19 - $25.75/hr

Proven experience (2+ years) in a help desk support role or similar IT support position. * Strong proficiency in troubleshooting hardware, software, and network issues. * Experience with Microsoft ...

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Freelance Help Desk Tier 2 information

See Spring, TX salary details

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How much do freelance help desk tier 2 jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for freelance help desk tier 2 in Spring, TX is $20.60, according to ZipRecruiter salary data. Most workers in this role earn between $17.12 and $23.12 per hour, depending on experience, location, and employer.

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The most popular types of Help Desk Tier 2 jobs in Spring, TX are:

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For Freelance Help Desk Tier 2 jobs in Spring, TX, the most frequently searched job titles are:

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Cities near Spring, TX with the most Freelance Help Desk Tier 2 job openings:

Infographic showing various Freelance Help Desk Tier 2 job openings in Spring, TX as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $42,852 per year, or $20.6 per hour.

English-Spanish Bilingual Tier 2 Technical Support Representative

Houston, TX • On-site

Fuku
Food Services and Drinking Places • 51 - 200 employees

Full-time

Re-posted 27 days ago


Job description

Job Title:
English-Spanish Bilingual Tier 2 Technical Support Representative
Company:
Callnovo
Location:
Remote / Freelancer Contract
This posting is city-anchored for job board distribution, but candidates may work remotely if they are legally able to provide freelance services from their location.
Employment Type:
Freelancer Contract
Working Hours:
- 3:00 PM - 12:00 AM Central European Time
- 5 days per week
- Weekend rotation may be required
Market Served:
English and Spanish-speaking customers
Industry:
Customer Support / Technical Support / Call Center Services
Job Overview:
Callnovo is seeking an English-Spanish Bilingual Tier 2 Technical Support Representative to deliver customer service and technical issue resolution for an international client. This position is ideal for candidates with strong spoken and written English and Spanish skills, solid troubleshooting abilities, and experience handling customer escalations.
Key Responsibilities:
- Provide Tier 2 customer and technical support in both English and Spanish.
- Troubleshoot product, account, and service issues, guiding customers to resolution.
- Accurately escalate complex cases with clear notes and supporting details.
- Maintain professional communication across email, phone, chat, or ticketing channels.
- Follow client workflows, quality standards, and data privacy requirements.
Requirements:
- Proficiency in both English and Spanish; must be comfortable supporting customers professionally in both languages.
- Prior experience in customer support, call center, help desk, or technical support.
- Ability to work 3:00 PM - 12:00 AM Central European Time, 5 days per week, including possible weekend rotation.
- Reliable internet connection, quiet work environment, and ability to work independently as a freelancer.
- Strong problem-solving skills, attention to detail, and clear written communication.
Preferred Qualifications:
- Experience in Tier 2 support, SaaS support, telecom, e-commerce, or consumer technology support.
- Familiarity with CRM, ticketing systems, remote troubleshooting, and escalation workflows.
How to Apply:
Please submit your resume through this posting. Qualified candidates may be invited to complete registration through Callnovo's application page: https://assess.herodash.ai/jobs/147. No separate assessment is required at this stage.

Fuku logo

About Fuku

Sourced by ZipRecruiter

Industry

Food services and drinking places

Company size

51 - 200 Employees

Headquarters location

New York, NY, US

Year founded

2015