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Senior Desktop Support Jobs in Texas (NOW HIRING)

krg technology inc

Desktop Support

Plano, TX

We are looking for Desktop Support - Plano, TX . Kindly forward me your resume, Expected pay rate ... Kind Regards, Arun R Sr.Technical Recruiter KRG Technologies Inc Phone: 661 367 8000 Ext - 207 ...

TechClub Inc.

Desktop Support

Irving, TX · On-site

Desktop Support Location: Irving, TX /Onsite Knowledge of trouble shooting of desktops, Printers Working experience in warehouse, Distribution center Basic Knowledge of network trouble shooting ...

Shaarpro

Desktop Support Engineer

Dallas, TX · On-site

Desktop Support EngineerIntroduction: The Desktop Support Engineer will be responsible for providing advanced desktop support to end users, troubleshooting various technical issues, and ensuring ...

New

Addison Group

Desktop Support

Houston, TX · On-site

  • Medical

  • Dental

  • Vision

  • PTO

Title - Desktop Support Engineer Location - Houston - 5 days a week on-site Salary $60,000-$70,000. Benefits - Medical, Dental, Vision, eligible for PTO and discretionary bonus Our client is seeking ...

Addison Group

Desktop Support

Houston, TX · On-site

  • Medical

  • Dental

  • Vision

  • PTO

Title - Desktop Support Engineer Location - Houston - 5 days a week on-site Salary $60,000-$70,000. Benefits - Medical, Dental, Vision, eligible for PTO and discretionary bonus Our client is seeking ...

TEKsystems

Desktop Support

Houston, TX

$25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Description TEKsystems is seeking an experienced Desktop Support Technician to support a large-scale initiative converting Windows-based workstations to the IGEL thin-client platform. This role will ...

TEKsystems c/o Allegis Group

Desktop Support

Houston, TX · On-site

$25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provide onsite desktop support and troubleshooting for end users. Validate application and peripheral functionality before and after migration. Troubleshoot issues related to scanners, cameras ...

New

TEKsystems

Desktop Support

Houston, TX

$25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provide onsite desktop support and troubleshooting for end users. * Validate application and peripheral functionality before and after migration. * Troubleshoot issues related to scanners, cameras ...

Addison Group

Desktop Support Engineer

Houston, TX · On-site

$65/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Desktop Support Engineer Location: Ludington, MI Assignment Type: Contract-to-Hire Compensation: $65-85k - depending on experience Work Schedule: Onsite Benefits: This position is eligible for ...

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Senior Desktop Support information

See Texas salary details

$13

$33

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How much do senior desktop support jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for senior desktop support in Texas is $33.70, according to ZipRecruiter salary data. Most workers in this role earn between $22.40 and $44.81 per hour, depending on experience, location, and employer.

What is a senior desktop support?

Senior Desktop Support specialists are experienced IT professionals responsible for troubleshooting and resolving advanced technical issues related to computers, software, networks, and related hardware within an organization. They provide high-level support to users, mentor junior staff, and often manage escalated incidents that require in-depth technical knowledge. Their role also includes maintaining system performance, ensuring security compliance, and sometimes participating in IT projects or system upgrades. Excellent communication and problem-solving skills are essential for this position, as they frequently interact with end users and other IT teams.

What is the difference between Senior Desktop Support vs Desktop Support Technician?

AspectSenior Desktop SupportDesktop Support Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+, Microsoft Certified
Work EnvironmentCorporate IT departments, Managed Service ProvidersSmall to medium businesses, helpdesk roles
ResponsibilitiesAdvanced troubleshooting, mentorship, system upgradesBasic troubleshooting, user support, hardware/software setup

Senior Desktop Support professionals typically handle more complex issues, provide mentorship, and have a broader scope of responsibilities compared to Desktop Support Technicians. They often work in larger organizations or managed service environments, requiring advanced certifications and experience. Desktop Support Technicians focus on routine user support and basic troubleshooting, making them suitable for entry-level roles.

What are some of the main challenges a senior desktop support professional might face when managing a large-scale IT environment?

Senior Desktop Support professionals often encounter challenges such as managing diverse hardware and software configurations, ensuring minimal downtime during system updates, and providing timely support to end-users across different departments. Balancing urgent issue resolution with proactive maintenance tasks can be demanding, especially in organizations with remote or hybrid teams. Strong communication and organizational skills are essential, as the role frequently involves collaborating with network administrators, IT security teams, and department managers to deliver seamless technical support.

What are the key skills and qualifications needed to thrive as a senior desktop support specialist, and why are they important?

To thrive as a Senior Desktop Support specialist, you need in-depth knowledge of operating systems, hardware troubleshooting, network basics, and usually a degree in IT or related field. Familiarity with ticketing systems, remote management tools, and certifications like CompTIA A+, Microsoft MCSA, or ITIL are commonly required. Strong problem-solving, communication, and customer service skills help you resolve technical issues efficiently and work well with end users. These skills are essential to minimize downtime, ensure smooth IT operations, and provide excellent support in dynamic business environments.
What are the most commonly searched types of Desktop Support jobs in Texas? The most popular types of Desktop Support jobs in Texas are:
What are popular job titles related to Senior Desktop Support jobs in Texas? For Senior Desktop Support jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Senior Desktop Support jobs in Texas look for? The top searched job categories for Senior Desktop Support jobs in Texas are:
What cities in Texas are hiring for Senior Desktop Support jobs? Cities in Texas with the most Senior Desktop Support job openings:
Senior Desktop Support jobs near you
Infographic showing various Senior Desktop Support job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $70,097 per year, or $33.7 per hour.

Senior Desktop Support Technician

Terry Black s Barbecue LLC

Austin, TX • On-site

$20 - $25.50/hr

Full-time

Re-posted 13 days ago

Job description

Position Summary

The Senior Desktop Support Technician is responsible for providing advanced technical support across all Black Family Hospitality (BFH) concepts, with a strong emphasis on hospitality systems and Toast POS environments. This role ensures the stability, performance, and security of end-user devices, POS systems, and supporting infrastructure while delivering a high level of service to Operations.

This individual acts as an escalation point for complex issues, leads onsite and remote troubleshooting efforts, and proactively identifies opportunities to improve system performance and user experience.


Key Responsibilities

Technical Support & Troubleshooting

· Provide Tier 2/3 support for desktops, laptops, mobile devices, and peripherals across all locations

· Troubleshoot and resolve issues related to Toast POS, including terminals, handheld devices, printers, and payment integrations

· Support back-of-house and front-of-house technology, including kitchen display systems (KDS) and networking hardware

· Diagnose hardware, software, and connectivity issues in high-volume restaurant environments


Hospitality Systems Support

· Act as the subject matter expert for Toast POS configuration, deployment, and maintenance

· Assist with menu updates, device provisioning, and system optimization

· Partner with Operations to minimize downtime and maintain peak performance during service hours

· Support new store openings (NSOs), relocations, and remodels

Onsite & Remote Support

· Conduct regular onsite visits to restaurant locations to proactively identify and resolve issues

· Provide remote support when available


Infrastructure & Networking

· Troubleshoot basic to intermediate network issues (LAN/WAN, Wi-Fi, VLANs, DHCP, DNS)

· Assist Information Systems Team with ISP troubleshooting and vendor coordination

· Assist with maintaining secure and reliable connectivity for POS and business systems


Asset & Lifecycle Management

· Manage hardware inventory, imaging, deployment, and lifecycle replacement

· Maintain accurate documentation of systems, configurations, and processes

· Ensure standardization across all locations


Vendor & Stakeholder Collaboration

· Work with third-party vendors, including POS providers, ISPs, and hardware manufacturers

· Communicate effectively with all BFH concepts, GMs, and corporate teams

· Translate technical issues into clear, actionable updates for non-technical stakeholders

· Develop and update SOP (Standard Operating Procedures) for Information Systems internal use and for all BFH concepts


Required Qualifications

· 5+ years of desktop support experience, preferably in a multi-site environment

· 2+ years supporting hospitality or restaurant technology environments

· Hands-on experience with Toast POS or similar POS platforms

· Strong knowledge of Windows OS, mobile device support (iOS/Android), and peripheral hardware

· Solid understanding of networking fundamentals (TCP/IP, Wi-Fi, firewalls)

· Experience supporting printers (thermal, label, kitchen printers) and payment devices

· Ability to work flexible hours, including nights and weekends as needed


Preferred Qualifications

· Experience with new store openings (NSOs) in the hospitality industry

· Familiarity with ITSM tools (ServiceNow, Zendesk, etc.)

· Experience with VoIP systems and structured cabling


Key Competencies

· Strong problem-solving and analytical skills

· Ability to thrive in fast-paced, high-pressure environments (especially during peak service hours)

· Excellent communication and customer service skills

· High level of ownership, accountability, and attention to detail

· Ability to prioritize and manage multiple tasks across locations


Work Environment

· Combination of corporate office, remote support, and onsite restaurant environments

· Frequent travel to local restaurant locations; regional travel may be required

· On-call or after-hours support will be necessary to support restaurant operations

Apply