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Tier 2 Support Jobs in Texas (NOW HIRING)

Donato Technologies, Inc

Tier-2 Support:

Frisco, TX · On-site

$40 - $45/hr

Tier-2 Support: * Perform Incident, Problem and Change Management * Knowledge of ITIL v3 is recommended * Perform lifecycle management action * Document all incident resolution in detail, making them ...

RollKall

Tier 2 Customer Support Specialist

Irving, TX · On-site

$17.25 - $23.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

JOB SUMMARY RollKall is seeking a Tier 2 Customer Support Specialist to join our Customer Support team. This role covers the full scope of Tier 1 work - handling inbound calls, emails, and day-to-day ...

Ensign Services, Inc.

Telco Support Tier II Analyst

Dallas, TX · On-site

$28 - $30/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Telco Support Tier II Analyst - Dallas, TX (onsite) Position Type: Full Time, Non-exempt. Compensation Range: $28.00 - $30.00 hourly, DOE. Location: On-site at the Dallas Service Center (this role is ...

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Tier 2 Support information

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$41

How much do tier 2 support jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for tier 2 support in Texas is $24.27, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $26.44 per hour, depending on experience, location, and employer.

What are the common challenges faced by Tier 2 Support professionals and how are they addressed?

Tier 2 Support professionals often encounter challenges such as resolving escalated technical issues that require deeper analysis, maintaining clear communication with both end-users and technical teams, and managing multiple support requests simultaneously. These challenges are typically addressed by utilizing advanced diagnostic tools, collaborating closely with Tier 1 and Tier 3 teams, and prioritizing workload based on urgency and impact. Employers often provide ongoing technical training and clear escalation pathways to help Tier 2 staff succeed. Working in this role helps you further develop your problem-solving skills and prepares you for advancement to more senior technical or supervisory positions.

What are the key skills and qualifications needed to thrive in Tier 2 Support?

To thrive as a Tier 2 Support professional, you need in-depth troubleshooting abilities, technical knowledge in IT systems, and experience in resolving complex customer issues, often with an associate’s or bachelor’s degree in a related field. Familiarity with ticketing systems (like Jira or ServiceNow), remote desktop tools, and certifications such as CompTIA A+ or Microsoft MCP are highly valuable. Strong analytical thinking, effective communication, and patience under pressure set standout candidates apart. These skills are essential for diagnosing technical problems efficiently, providing quality service to users, and supporting continuous IT operations.

What is a Tier 2 Support?

A Tier 2 Support job involves handling more complex technical issues that Tier 1 support cannot resolve. Tier 2 support professionals analyze problems, troubleshoot system or software issues, and provide solutions to customers or end users. They may also escalate unresolved issues to Tier 3 or specialized teams. This role typically requires a deeper understanding of the company's products, services, and technical environments. Excellent problem-solving and communication skills are essential for success in this position.

What are the most commonly searched types of Tier 2 Support jobs in Texas?

The most popular types of Tier 2 Support jobs in Texas are:

What are popular job titles related to Tier 2 Support jobs in Texas?

For Tier 2 Support jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Tier 2 Support jobs in Texas look for?

The top searched job categories for Tier 2 Support jobs in Texas are:

What cities in Texas are hiring for Tier 2 Support jobs?

Cities in Texas with the most Tier 2 Support job openings:

Tier 2 Support jobs near you
Infographic showing various Tier 2 Support job openings in Texas as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $50,476 per year, or $24.3 per hour.

Tier-2 Support:

Donato Technologies, Inc

Frisco, TX • On-site

$40 - $45/hr

Contractor

Re-posted 20 days ago

Job description

Tier-2 Support:
 

  • Perform Incident, Problem and Change Management

  • Knowledge of ITIL v3 is recommended

  • Perform lifecycle management action

  • Document all incident resolution in detail, making them available for re-use and as input for the automation team

  • Monitor the performance of automation (Ansible, Python and ServiceNow AIOPS capabilities).

  • Knowledge or Red Hat OCP is highly recommended (RH OCP Administration certification)

  • Knowledge of Telco applications is highly recommended (e.g. Mavenir IMS, Nokia 5G, Cisco ACI, etc.)

  • SRE mindset

  • Continuous improvement attitude – always looking to make things better

  • Flexibility expected to take on an incidental L1 shift when required