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Remote Pos Technical Support Jobs in Texas (NOW HIRING)

Steer

Technical Support Specialist - Remote

Austin, TX · On-site +1

About The Role As a Technical Support Associate, you'll be part of a growing team responsible for ... Prior success in a remote work environment. * Direct SaaS or startup experience. * Highly polished ...

Steer

Technical Support Specialist - Remote

Houston, TX · On-site +1

About The Role As a Technical Support Associate, you'll be part of a growing team responsible for ... Prior success in a remote work environment. * Direct SaaS or startup experience. * Highly polished ...

HiddenLayer

Technical Support Engineer

Austin, TX · Remote

Technical Support Engineer Remote ABOUT THE ROLE: This is a unique opportunity to join HiddenLayer as an early member of the Technical Support Engineering team. As a Technical Support Engineer, you ...

SimpliGov

Technical Support Specialist

Austin, TX · Remote

Technical Support Specialist Employment Type: Regular, Full-time Team: Customer Success Reports to ... US - Remote About Us: SimpliGovis a leading government workflow automation platform that helps ...

American Innovations LTD

Technical Support, Tier 1

Austin, TX · On-site +1

$37K - $46K/yr

Support tablet devices remotely using remote console tools * Use the knowledge base to deliver fast, accurate solutions to customer requests * Triage technical issues effectively and route them to ...

New

INNIO

Lead Technical Support Specialist

Midland, TX · On-site +1

Travel to customer sites to provide technical support and troubleshooting. Create technical reports ... Utilize remote monitoring to pro-actively identify engine issues and coordinate with channel ...

INNIO

Lead Technical Support Specialist

Midland, TX · On-site +1

Travel to customer sites to provide technical support and troubleshooting. Create technical reports ... Utilize remote monitoring to pro-actively identify engine issues and coordinate with channel ...

Addison Group

Remote Support Tech

West Lake Hills, TX · On-site +1

$27/hr

Remote Support Tech Location: Austin, TX Compensation: $27.00 / Per Hour Benefits: This position is ... Range of Technical Skills: • AD/Azure experience • MyApplications/Microsoft Experience • MFA ...

dct

Technical Specialist - HF Alkylation

Houston, TX · On-site +1

... support. We provide extensive global expertise across our portfolio of offerings in key ... Plan and deliver operator/engineer training sessions (on-site or remote) for customers. Provide ...

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All JobsPos Technical Support JobsRemote Pos Technical Support JobsRemote Pos Technical Support Jobs in Texas

Remote Pos Technical Support information

What is the difference between Remote Pos Technical Support vs Remote IT Help Desk Support?

AspectRemote Pos Technical SupportRemote IT Help Desk Support
Required CredentialsCompTIA A+, Network+, relevant certificationsCompTIA A+, Microsoft Certified, relevant certifications
Work EnvironmentCustomer-facing, troubleshooting hardware/software issuesHelp desk, remote troubleshooting, user support
Employer & Industry UsageRetail, POS system providers, hospitalityIT service providers, corporate support centers
Search & Comparison IntentUnderstanding POS-specific support rolesGeneral IT support roles

Remote Pos Technical Support focuses on troubleshooting and maintaining point-of-sale systems, often requiring specific POS certifications. Remote IT Help Desk Support covers broader IT issues, assisting users with various hardware and software problems. Both roles involve remote work and customer interaction but differ in technical scope and industry focus.

What is a remote POS technical support specialist?

Remote POS (Point of Sale) Technical Support specialists are professionals who assist businesses and individuals with troubleshooting, maintaining, and optimizing POS systems from a remote location. They handle issues such as software glitches, hardware malfunctions, network connectivity problems, and user errors. These specialists communicate with clients via phone, email, or chat to diagnose problems, provide step-by-step solutions, and sometimes remotely access systems to resolve complex issues. Their goal is to ensure that POS systems operate efficiently, minimizing downtime and disruptions for businesses.

What are the key skills and qualifications needed to thrive as a remote POS technical support specialist?

To thrive as a Remote POS Technical Support Specialist, you need strong troubleshooting abilities, knowledge of point-of-sale systems, and experience in customer service, often supported by relevant IT certifications or technical training. Familiarity with remote support tools, ticketing systems, and POS software such as Square, Toast, or Lightspeed is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist clients and resolve issues remotely. These competencies are crucial for minimizing downtime, ensuring customer satisfaction, and maintaining smooth business operations for clients.

What are the most common challenges faced by remote POS technical support professionals, and how can they effectively address them?

Remote POS Technical Support professionals often encounter challenges such as troubleshooting complex hardware or software issues without physical access to the equipment, communicating effectively with non-technical users, and managing multiple support requests simultaneously. To address these challenges, it’s important to develop strong diagnostic skills, use remote access tools efficiently, and maintain clear, patient communication with clients. Staying organized and collaborating with team members or on-site technicians can also help resolve issues more efficiently and ensure high customer satisfaction.
What are the most commonly searched types of Pos Technical Support jobs in Texas? The most popular types of Pos Technical Support jobs in Texas are:
What are popular job titles related to Remote Pos Technical Support jobs in Texas? For Remote Pos Technical Support jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Remote Pos Technical Support jobs in Texas look for? The top searched job categories for Remote Pos Technical Support jobs in Texas are:
What cities in Texas are hiring for Remote Pos Technical Support jobs? Cities in Texas with the most Remote Pos Technical Support job openings:
Remote Pos Technical Support jobs near you
Infographic showing various Remote Pos Technical Support job openings in Texas as of June 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% Remote job distribution.

Technical Support Specialist - Remote

Steer

Austin, TX • On-site, Remote

Full-time

Posted 5 days ago

Job description

Steer offers a suite of software tools for today's automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about marketing and customer retention.

Steer began as an online directory for drivers to find a local mechanic. Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry. In August 2024 Steer acquired AutoOps - the leader in modern, intelligent, and fully integrated scheduling software for auto repair shops. AutoOps allows customers to smoothly schedule through a shop's website and Google Business Profile.

About The Role

As a Technical Support Associate, you'll be part of a growing team responsible for supporting a digital experience offering for our customers. Your mission is to deliver amazing customer experiences. We are the go-to team for both our internal and external stakeholders. This role bridges customer success, onboarding, and basic technical implementation - ensuring every client's experience is aligned with their business needs and delivers value from day one. You'll be one of the members of our technical support team, helping define the playbook and set the tone for how we bring solutions to life for our customers. Your work will directly impact customer satisfaction, retention, and time-to-value.

You Will:

  • Own technical support for customers
  • Be the point of contact for customers, ensuring all phases of their experiences are resolved quickly and effectively.
  • Own Level 1 support resolutions.
  • Own Level 2+ ticket creation and internal triage.
  • Set up, transfer, troubleshoot phone number ownership.
  • Maintain data connection stability.
  • Own product retraining
  • Maintain up-to-date documentation on procedures and solutions.
  • Provide feedback internally on user experience, improvements or feature requests.
  • Evaluate system potential through assessing compatibility of new programs with existing programs.
  • Tailor and configure customer-facing templates based on client inputs and business goals – no custom development required, but small updates and adjustments will be common
  • Implement scheduling tools and CRM. This includes integration, configuration, training and enablement.
  • Troubleshoot technical issues and coordinate timely updates to live configurations as needed
  • Collaborate closely with teammates focused on integrations, scheduling, and CRM setup to create a seamless service experience

You Are:

  • Someone with strong communication skills who can follow a customer's narrative, understand their point of view, and explain solutions clearly.
  • Curious by nature and motivated to understand how things work.
  • Customer-first in your approach, showing empathy, clarity, and patience.
  • Proactive, resourceful, and ownership-driven — you anticipate needs, take initiative, and follow through.
  • Comfortable building relationships with people across different teams and functions.
  • Organized and able to manage multiple tasks or threads at the same time.


You Have

Must-Have:

  • 2+ years of experience in technical support, onboarding, implementation, or progressive customer service, ideally in a SaaS or digital tools environment.
  • Experience troubleshooting, testing, and training customers across multiple products or features.
  • Experience owning support targets such as ticket completion, response times, or resolution metrics.
  • Experience configuring or managing a client-facing product or tool, such as a templated platform, dashboard, or embedded experience.
  • Experience using a CRM, preferably HubSpot or Salesforce.

Nice-to-Have:

  • Experience working directly with APIs, including basic understanding of how data moves between systems.
  • Experience in the automotive industry or with auto repair shop management tools.
  • Experience working with VoIP or telephony systems.
  • Prior success in a remote work environment.
  • Direct SaaS or startup experience.
  • Highly polished professional communication skills.

Interview Process

  1. Initial Screen - 20min
  2. Wonderlic Assessment
  3. Hiring Manager Interview - 30min
  4. Executive Interview - 30min
    Problem Solving Exercise - 1hr


Salary : 60,000 USD

We Offer

  • 100% remote work environment
  • Medical, Dental and Vision insurance within 30 days
  • 100% employer-paid medical insurance
  • Equity package
  • Flexible PTO with 15 days minimum
  • Generous Parental Leave
  • FSA and HSA options
  • 401(k)
  • Learning Stipend
  • WFH Equipment
  • Chance to work with the latest technology
  • A collaborative, high ownership culture
  • Opportunities for development and career growth

Why Join Steer?

At Steer, we align our mission of transforming the auto repair experience for shop owners and their customers with your passion for growth, innovation, and excellence.

Here, you'll find opportunities to expand your skills, take on career-shaping challenges, and contribute to the future of the auto repair industry, all while enjoying comprehensive benefits and flexible work arrangements to support your well-being.

Join Steer to be part of a forward-thinking, flexible, and collaborative culture where you are empowered to do meaningful and impactful work.


We value diversity and believe that forming teams in which everyone can be their authentic self is key to our success. We welcome applications from those with diverse backgrounds and industries.

Our hiring process looks beyond just credentials. The school you went to at 18 doesn't define your potential to thrive and enrich our culture. Even if you don't meet every requirement, we invite you to apply.